# \[APP\] Fakro **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro, homey-bridge\ **Created:** [May 17, 2022, 6:19am UTC](https://community.homey.app/t/app-fakro/63725 "2022-05-17T06:19:32Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AppStore](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/appstore/32/88202_2.png) [@AppStore](https://community.homey.app/u/AppStore)\ **Post date:** [May 17, 2022, 6:19am UTC](https://community.homey.app/t/app-fakro/63725/1 "2022-05-17T06:19:33Z")
New topic to centralize questions and discussions about the Fakro App for the Fakro skylights and sunblinds. > **[Fakro](https://homey.app/en-us/app/com.fakro.main/Fakro/)** > > The most beautiful light Going to move the last active tread here and close some real old topics. ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [December 2, 2021, 4:28pm UTC](https://community.homey.app/t/app-fakro/63725/2 "2021-12-02T16:28:16Z")
Does anyone know how to get in touch with the developer of the Fakro app? The link in the app page seems to be broken ([Fakro App for Homey | Homey](https://homey.app/en-gb/app/com.fakro.main/Fakro/) 2) I’m trying to work out how to add their z-wave windows and blinds to Homey, but still have the remote controls/wall switches work (which by default seem to use their own local z-wave network) Cross posted, but likely lost, [[here](https://community.homey.app/t/fakro-z-wave-windows/33404/22)] ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 2, 2021, 5:49pm UTC](https://community.homey.app/t/app-fakro/63725/3 "2021-12-02T17:49:12Z")
For me the link works, it’s an email address: homeyapp+fakro@305.nl ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [December 2, 2021, 6:01pm UTC](https://community.homey.app/t/app-fakro/63725/4 "2021-12-02T18:01:00Z")
Thanks, my browser didn’t recognise that as a viable mailto link. I’ll try pasting into the address box ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [December 2, 2021, 6:26pm UTC](https://community.homey.app/t/app-fakro/63725/5 "2021-12-02T18:26:43Z")
My solution didn’t work? I know for sure that it works with the remote I mentioned. The developer is Fakro itself, the company. They are having problems with their developer so it’s on hold for now. But, it has their attention and they promised to stay on top of it. Edit: I see that wasn’t you. Sorry. But check this; > [@Fakro window opener connected to Homey](https://community.homey.app/t/fakro-window-opener-connected-to-homey/55553): > > Hello everyone! Until recently I operated my Fakro window openers with the wall control (ZWK10) and since I added the window openers to Homey, the wall control no longer works. Can a opener only be connected and operated in 1 way (so either with the wall switch or with Homey, but not both? Or can I perhaps also connect the ZWK-10 with Homey and then still operate the opener via a Homey flow? Don’t see the wall control as a device in the Fakro app… Anyone have an idea about this? ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [December 2, 2021, 6:43pm UTC](https://community.homey.app/t/app-fakro/63725/6 "2021-12-02T18:43:06Z")
@Martijn_C Thanks for pointing me to the similar recent discussion. As you’re probably familiar, the z-wave manuals that Fakro produces won’t win any awards for intelligibility. With the ZWP10 remotes I can [see the word secondary a few times in the manual](https://www.fakro.co.uk/products/all-products/electric-control/remote-control/zwp10/) and will use trial and error to see if I can re add it. In the meantime the first issue is that the window chain controller isn’t recognised by the app. It says… ![Screenshot_20211125-134550-01](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1a417a2410d98d4448aeeb0a345218e2cf6e14d7.jpeg) After that, it loads with a power button and a dimmer. In the app, sliding the dimmer up (by any amount) starts the window opening, but can’t be stopped, except by the power off button, etc. Was hoping to get a response from the email address that Dirk pointed out, even thought Fakro is Polish, not Dutch, but the news in your post makes me less optimistic… ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [December 2, 2021, 6:46pm UTC](https://community.homey.app/t/app-fakro/63725/7 "2021-12-02T18:46:39Z")
Yeah, I know. It’s not very clear and they are working on that. Fakro is Polish but their Dutch team is working on the app. The fact that de motor can’t be connected as a full device is probably because of the product ID that hasn’t been added yet. I had that too before, but it worked when they added it. I don’t know if that email address works, but you can request them to add the product ID / model number. I’m gonna ask them for an update again tomorrow. And I’ll tell them to look here. ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [December 2, 2021, 7:02pm UTC](https://community.homey.app/t/app-fakro/63725/8 "2021-12-02T19:02:13Z")
Many thanks, I have FTP-V Z-Wave Window (includes ZWS Chain Actuator) - came with ZWP10 remote FTU-V Z-Wave Window (includes ZWS Chain Actuator) - came with ZWP10 remote Many ARZ - ZWave blinds ZWG3 wall switch for blinds and window ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [December 2, 2021, 8:46pm UTC](https://community.homey.app/t/app-fakro/63725/9 "2021-12-02T20:46:51Z")
For your information, your remote can’t be used with your windows if they are connected to Homey and vice versa. If you want to be able to still use a remote if the windows are connected then you have to use a ZRH12 remote. ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [December 2, 2021, 9:06pm UTC](https://community.homey.app/t/app-fakro/63725/10 "2021-12-02T21:06:02Z")
Thanks for your reply. Why is that? If that’s the case, then the Homey loses. (I’m not paying another £100+ for each of the 3 remotes and binning the ones that came with the windows) ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [December 2, 2021, 9:23pm UTC](https://community.homey.app/t/app-fakro/63725/11 "2021-12-02T21:23:55Z")
It’s a work around but I have programmed one of my wall switches to open/close the window and blinds. ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [December 5, 2021, 11:21am UTC](https://community.homey.app/t/app-fakro/63725/12 "2021-12-05T11:21:09Z")
You do not have to buy three new ones. You can always use wallswitches or other switches that work with homey to trigger your windows/shades etc. And they can be a lot cheaper! That’s why i started with fyi. 🙂 ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [January 12, 2022, 4:42pm UTC](https://community.homey.app/t/app-fakro/63725/13 "2022-01-12T16:42:05Z")
Hi - Are in touch with them? I never had a reply to my email to the address in the mailto link in the app page: homeyapp+fakro@305.nl ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [January 12, 2022, 5:35pm UTC](https://community.homey.app/t/app-fakro/63725/14 "2022-01-12T17:35:32Z")
Yeah, but they said they are reading the forum. ---
**Author:** ![K\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_s/32/11635_2.png) [@K\_S](https://community.homey.app/u/K_S)\ **Post date:** [January 13, 2022, 9:21am UTC](https://community.homey.app/t/app-fakro/63725/15 "2022-01-13T09:21:15Z")
OK then: Dear un-named developer from the NL Fakro team, Please can you: 1. fix the window chain controller said [here](https://homey.app/en-gb/app/com.fakro.main/Fakro/) to be compatible so that it works with windows that have it pre-installed, such as FTP-V Z-Wave Window, FTU-V Z-Wave Window 2. make the app work with ZWP10 remote, ZWG3 wall switch for blinds and window as secondary controllers. 3. acknowledge at least receipt of and understanding of the request Thank you ---
**Author:** ![JonE](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@JonE](https://community.homey.app/u/JonE)\ **Post date:** [February 10, 2022, 10:46am UTC](https://community.homey.app/t/app-fakro/63725/16 "2022-02-10T10:46:04Z")
hi Hugo! Very curious which remotes/wall switches you’re using instead of the official Fakro Z-wave ones. Could you possibly share brands and models? Also: what kind of control do you have with these? Only commands for ‘open’ and ‘close’ or can you also set the exact level of how wide the window or curtain is open? And you can ‘pause’ the opening movement halfway ? ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [February 13, 2022, 6:04pm UTC](https://community.homey.app/t/app-fakro/63725/17 "2022-02-13T18:04:01Z")
Hello JonE, I am using a ZRH12 remote from Fakro. But if you are able to use the roller shutter with Homey you could use any wifi, zwave or zigbee wall switch that is compatible with Homey. For instants a battery powered (Ali Express) wall switch? Then you can make a flow for opening or closing the roller shutter, when you push the button. Opening the roller shutter for just a part i use the dim function from Homey. Dim the roller shutter for a percentage and see if it is enough. P.S. Sorry, I see I forgot to reply. ---
**Author:** ![JonE](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@JonE](https://community.homey.app/u/JonE)\ **Post date:** [March 16, 2022, 8:35am UTC](https://community.homey.app/t/app-fakro/63725/18 "2022-03-16T08:35:07Z")
Hey Guys, last few months I have been in regular contact with Fakro and also with the developer-company hired by Fakro (Label305) to inform about the status of the new Fakro app for Homey. The new update would for example include better support for current Fakro items and other items. It seems that things have been paused due to unclear reasons. **This is the latest mail from the Label305:** _Helaas zit er nog niet echt veel schot in. De bal ligt als het ware bij Fakro voordat wij een nieuwe versie van de app kunnen lanceren. Ik zal nogmaals een bericht sturen naar Fakro voor een update._ _Mvg_ _Dirk-Jan_ **And the latest mail from Fakro:** _Ik kan helaas nog niet zeggen wanneer de geupdate versie er zal zijn. Er is een offerte uitgebracht voor de update maar deze is erg prijzig, we zijn momenteel andere opties aan het bekijken._ _Met vriendelijke groet,_ _Rob_ **UPDATE:** just had a phone conversation with Rob from Fakro and he mentioned that it would certainly be a good signal if a good number of us Homey users would let them know that they find an update useful, because it would underwrite the commercial potential for them and justify any further investments in the app. So let them hear your voice! ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [March 16, 2022, 8:50am UTC](https://community.homey.app/t/app-fakro/63725/19 "2022-03-16T08:50:03Z")
I have talked to them also and I have heard about the price they are asking. I’m afraid that this company won’t be allowed to create the app any further. It’s just my opinion but they are asking way too much (€xxxx) for an update to an app. Fakro is now looking for other ways. ---
**Author:** ![JonE](https://avatars.discourse-cdn.com/v4/letter/j/f9ae1b/32.png) [@JonE](https://community.homey.app/u/JonE)\ **Post date:** [March 16, 2022, 8:55am UTC](https://community.homey.app/t/app-fakro/63725/20 "2022-03-16T08:55:48Z")
That would be too bad…! Perhaps, if a good number of us Homey-users will email them and tell them we would really appreciate an update, they will reconsider it! [Next page](https://community.homey.app/t/app-fakro/63725.md?page=2)