# \[App\] Eurotronic Technology App (Stable: v3.0.1) **URL:** \ **Category:** Apps\ **Tags:** app, z-wave, official, homey-bridge\ **Created:** [December 22, 2018, 1:25pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771 "2018-12-22T13:25:33Z")\ **Posts on this page:** 20\ **Page:** 7
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 6:05am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/122 "2019-10-03T06:05:42Z")
I tried the factory reset this morning (holding boost button and re-insert batteries). Reset works but then again the device remains in inclusion mode. I have used following steps while trying to pair the device: -Insert batteries -Add device in Homey (Eurotronic Spirit Z-Wave) -Press Boost button (lcd screens shows Inc) -Then nothing happens and it times out (no Z-wave device found) -If I press the boost button 2nd time I get 120 on the LCD, but also nothing happens ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [October 3, 2019, 6:19am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/123 "2019-10-03T06:19:52Z")
Then the thermostatic is probably just broken, if other z-wave devices still work. You could try to take the power of Homey for 10+ minutes and see if that fixes it, if not then it is your thermostatic. ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 6:46am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/124 "2019-10-03T06:46:10Z")
I have 2 devices (both Eurotronic Spirit) and both don’t work out of the box. Further no other z-wave devices. I’ll try the Homey reset to see if that works. It would be strange if 2 new devices both don’t work. ---
**Author:** ![Osorkon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/osorkon/32/43026_2.png) [@Osorkon](https://community.homey.app/u/Osorkon)\ **Post date:** [October 3, 2019, 6:51am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/125 "2019-10-03T06:51:00Z")
What was the distance between homey and Spirit during the Inclusion? ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [October 3, 2019, 7:06am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/126 "2019-10-03T07:06:19Z")
If a ptp (pull the plug) doesn’t work, then it might be your Homey, either the wrong frequency (hardware), wrong zwave region (software, in the settings changeable), or bad z-wave chip, for 1 and 3 you’ll need to contact Athom ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 8:29am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/127 "2019-10-03T08:29:20Z")
Distance Homey and Spirit was less than 1 cm ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 8:31am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/128 "2019-10-03T08:31:25Z")
Zwave region is on Europe (HW region) and EU (SW region) ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 3, 2019, 3:20pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/129 "2019-10-03T15:20:23Z")
Did u try to remove the device from Homey before adding it? In the developer tools, remove any node and then put ur device in inclusion mode? ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 3:47pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/130 "2019-10-03T15:47:57Z")
I can’t remove the device because it is not there. I can’t add it so neither can remove it. Or do you mean something else? I tried the unplug of the homey for more than 10 min but no luck… homey is brand new (1 week) and the 2 Spirits are also brand new. Must be a hardware problem in the Homey I guess!? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 3, 2019, 3:49pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/131 "2019-10-03T15:49:58Z")
[https://developer.athom.com/tools/zwave](https://developer.athom.com/tools/zwave) Remove any node and put ur device in inclusion mode. ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 3, 2019, 4:03pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/132 "2019-10-03T16:03:02Z")
Yep tried it and I get the message network request failed ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/f/bfb6690ca29cbd748c48808a00449febe65fcea9.jpeg) ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 4, 2019, 10:15am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/133 "2019-10-04T10:15:11Z")
I have send a contact request to Athom. Maybe one more thing to try; My Homey is powered via a USB port (not the Homey power plug), can it be that this does not deliver sufficient power for Z-wave? ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [October 4, 2019, 10:53am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/134 "2019-10-04T10:53:04Z")
Just make sure the power is at least 2.0 A ! ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 4, 2019, 4:22pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/135 "2019-10-04T16:22:21Z")
Didn’t work… I think I might have a Homey hw problem ---
**Author:** ![Eternity](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eternity/32/102113_2.png) [@Eternity](https://community.homey.app/u/Eternity)\ **Post date:** [October 18, 2019, 10:01am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/136 "2019-10-18T10:01:03Z")
Question about using the actual valve. I lower the set temperature in the attic when family members leave the house. Would it be better to set the valve state to OFF. Or, is lowering wiser? A ask this because the Heating Schedule App will try to set the setpoint again, after a while. ---
**Author:** ![anon8748058](https://avatars.discourse-cdn.com/v4/letter/a/ebca7d/32.png) [@anon8748058](https://community.homey.app/u/anon8748058)\ **Post date:** [October 18, 2019, 10:34am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/137 "2019-10-18T10:34:08Z")
For the Eurotronic devices, the ‘Off’ state is actually the ‘frost-protection’ (about 6degrees celcius), so it’s mostly a cosmetic thing. ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 19, 2019, 9:31am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/138 "2019-10-19T09:31:17Z")
Tried everything but no luck adding the devices. Must be a device problem also Athom support could not found a problem w my Homey. What I figured out is that the device should countdown when including (from 120 down) it does just stay on 120??? ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 21, 2019, 9:58am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/139 "2019-10-21T09:58:13Z")
So I received a z-wave movement sensor and it connected without any problems! Still no luck with my Spirit’s… Can anybody let me know if the Spirit should countdown anyway when including? Mine stays at 120. ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [October 21, 2019, 10:39am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/140 "2019-10-21T10:39:31Z")
It should indeed be counting down on the screen during inclusion, not necessarily until it reaches 0, it will stop counting when it is done and show you that you can put it on the valve then you can press the boost button to finish the inclusion ---
**Author:** ![Inunekko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/inunekko/32/13815_2.png) [@Inunekko](https://community.homey.app/u/Inunekko)\ **Post date:** [October 21, 2019, 11:02am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/141 "2019-10-21T11:02:37Z")
Ok, then my 2 Spirit’s might be defect as they both don’t countdown and stay on 120. [Previous page](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771.md?page=6) [Next page](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771.md?page=8)