# \[App\] Eurotronic Technology App (Stable: v3.0.1)
**URL:** https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771
**Category:** Apps
**Tags:** app, z-wave, official, homey-bridge
**Created:** [December 22, 2018, 1:25pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771 "2018-12-22T13:25:33Z")
**Posts on this page:** 20
**Page:** 15
### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 11, 2020, 11:25am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/283 "2020-10-11T11:25:36Z")
> [@Erwin\_De\_Jong](#):
>
> Looks like only the Kraan bureau cv is not accesible
If I execute the same flow again, the error cards change… So, the ‘kraan bureau cv’ is reachable, but the other one isn’t. The reachability seems random…
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### Author:  [@Caseda](https://community.homey.app/u/Caseda)
#### Post date: [October 11, 2020, 12:20pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/284 "2020-10-11T12:20:16Z")
This is most likely still the FLiRS protocol not being implemented by Athom still, like it should.
SDKv3 does improve this, but we won’t release the SDKv3 app yet as then people **need** to install Homey v5 for this, and it making it impossible to update the “older” SDKv2 based app most people will be using.
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 11, 2020, 1:39pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/285 "2020-10-11T13:39:23Z")
Next winter it should work 😜
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### Author:  [@Hans-Jochen\_Nissen](https://community.homey.app/u/Hans-Jochen_Nissen)
#### Post date: [October 12, 2020, 7:55pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/286 "2020-10-12T19:55:59Z")
> [@Eternity](#):
>
> What can I do to get the Spirit valves to be more reliable
Have you received a response from Eurotronic?
Otherwise you get here their address to teknikhall [eurotronic-service-de@teknihall.com](mailto:eurotronic-service-de@teknihall.com)
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### Author:  [@FEY](https://community.homey.app/u/FEY)
#### Post date: [October 13, 2020, 8:17am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/287 "2020-10-13T08:17:27Z")
I have ten of these since about a year now and I wish I never got them… I am facing the same issues as you. Were you able to solve it?
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### Author:  [@FEY](https://community.homey.app/u/FEY)
#### Post date: [October 13, 2020, 8:43am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/288 "2020-10-13T08:43:00Z")
> [@Hans-Jochen\_Nissen](#):
>
> [eurotronic-service-de@teknihall.com](mailto:eurotronic-service-de@teknihall.com)
I have sent them an email. They are famously known for not replying at all but I will not give up on them 🙂
This is what I have sent in my email:
I am using them with Homey. When trying to send commands to them Via Flows, I noticed that they are not reliable at all. I have created flows where I send the same command three times and the reaction to that is very seldom. The same devices do not reply in the same manner. Example:
I have over 100 devices running on ZWAVE. The device is reachable:
All the devices are running on FW 769
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 13, 2020, 9:33am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/289 "2020-10-13T09:33:12Z")
> [@FEY](#):
>
> Were you able to solve it?
No, unsolved. Unfortunately it is - as @Caseda writes - most likely a FLiRS issue. And Athom should address this. I reported this issue to Athom two years ago. They said it was on their ‘to-do list’.
I have stopped e-mailing Eurotronics. They are the first German company that I have ever come across that ignores customer e-mails. I will never ever again promote their products (as a freelance writer I have written articles about Domotica and published in various Dutch computer magazines).
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### Author:  [@Hans-Jochen\_Nissen](https://community.homey.app/u/Hans-Jochen_Nissen)
#### Post date: [October 13, 2020, 2:56pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/291 "2020-10-13T14:56:23Z")
And you have write them at this address [eurotronic-service-de@teknihall.com](mailto:eurotronic-service-de@teknihall.com) ?
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 13, 2020, 3:39pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/292 "2020-10-13T15:39:52Z")
I used the webpage form, as available on their website. Every time I even received a confirmation e-mail, in which they said that a reply could be delayed due to the COVID situatie. Never an answer.
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### Author:  [@Hans-Jochen\_Nissen](https://community.homey.app/u/Hans-Jochen_Nissen)
#### Post date: [October 13, 2020, 4:00pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/293 "2020-10-13T16:00:22Z")
Try this address!
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### Author:  [@FEY](https://community.homey.app/u/FEY)
#### Post date: [October 14, 2020, 11:31am UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/294 "2020-10-14T11:31:21Z")
I did. Nothing came back from them. Finally since I bought these ten devices from Amazon, I have filed a complaint next to Amazon and they agreed to give me a full refund just today. I will revert back to my manual thermostats for now while I look for some other manufacturer / brand.
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 14, 2020, 1:10pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/295 "2020-10-14T13:10:35Z")
Have done today, but reading what @FEY posted, I don’t have much hope.
Thanks for posting the e-mail address!
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### Author:  [@Hans-Jochen\_Nissen](https://community.homey.app/u/Hans-Jochen_Nissen)
#### Post date: [October 14, 2020, 4:02pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/296 "2020-10-14T16:02:49Z")
You write to teknikhall?
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### Author:  [@FEY](https://community.homey.app/u/FEY)
#### Post date: [October 14, 2020, 5:06pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/297 "2020-10-14T17:06:50Z")
Yes. This is where I sent the email. Check the screenshot
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### Author:  [@Hans-Jochen\_Nissen](https://community.homey.app/u/Hans-Jochen_Nissen)
#### Post date: [October 14, 2020, 6:08pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/298 "2020-10-14T18:08:15Z")
But you write to them in English and not German ???
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### Author:  [@FEY](https://community.homey.app/u/FEY)
#### Post date: [October 14, 2020, 6:20pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/299 "2020-10-14T18:20:06Z")
I don’t know German!!!
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 14, 2020, 7:14pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/301 "2020-10-14T19:14:24Z")
Germantronics
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### Author:  [@Eternity](https://community.homey.app/u/Eternity)
#### Post date: [October 15, 2020, 3:02pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/302 "2020-10-15T15:02:47Z")
Received a response from Eurotronics, after 5 months:
Am I happy?
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### Author:  [@Francois\_Amichaud](https://community.homey.app/u/Francois_Amichaud)
#### Post date: [October 15, 2020, 5:33pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/303 "2020-10-15T17:33:46Z")
Thanks, finally The valve seems to work as it should. A last question : is it possible to get the current position of the valve even when in ECO / Comfortable mode ? I mean in manual mode it can be set to any pourcentage… can you have a return from the thermostat ?
Regards
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### Author:  [@Caseda](https://community.homey.app/u/Caseda)
#### Post date: [October 15, 2020, 6:15pm UTC](https://community.homey.app/t/app-eurotronic-technology-app-stable-v3-0-1/5771/304 "2020-10-15T18:15:47Z")
Have you seen the advanced settings of your valve?
There is a setting to enable report of the manual position, it is disabled (value: 0) by default to save a bit more battery life.
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