# \[App\]\[Cloud&Pro\] Twinkly **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [November 23, 2018, 10:13pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386 "2018-11-23T22:13:13Z")\ **Posts on this page:** 20\ **Page:** 18
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [December 23, 2023, 6:10pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/346 "2023-12-23T18:10:01Z")
Fantastic, just few answers remains : - diag ID from app (just put there Timeout and your nickname) - what about controlling it without groups, does it get timeout as well ? ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [December 23, 2023, 7:01pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/347 "2023-12-23T19:01:54Z")
> [@SossieNL](#): > > and reemphasize; app worked before That is rather interesting, because nothing of the app has changed but fixing bugs and adding effect selection support. You are saying that you have the app for years. Could it be that you are still on the old driver in Homey and not on the new cloud driver? (If so pair your grouped device anew in parallel to the original device and see if it works. Also what kind of timeout do you get. Is it a message? If so please share the exact wording of the error message because there are multiple different timeout errors. ---
**Author:** ![Jorg\_Vreeswijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorg_vreeswijk/32/86499_2.png) [@Jorg\_Vreeswijk](https://community.homey.app/u/Jorg_Vreeswijk)\ **Post date:** [December 24, 2023, 7:46am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/348 "2023-12-24T07:46:59Z")
I think I have a similar problem, have the rgb+w 250 string. Was working great until few days ago, the app looks fine, I see the strings in the app yet when I try to control the lights (simply turning off/on) I’m getting timeouts. Im on the homey pro 23 If I make a notification it says: 504: GATEWAY TIMEOUT ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [December 24, 2023, 10:17am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/349 "2023-12-24T10:17:53Z")
> [@Jorg\_Vreeswijk](#): > > 504: GATEWAY TIMEOUT Yes, I added something to the FAQ at the top of this thread about the possible errors seen. Please try power cycling your Twinkly and let me know if it resumes operation with Twinkly. ---
**Author:** ![Jorg\_Vreeswijk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jorg_vreeswijk/32/86499_2.png) [@Jorg\_Vreeswijk](https://community.homey.app/u/Jorg_Vreeswijk)\ **Post date:** [December 24, 2023, 6:12pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/350 "2023-12-24T18:12:18Z")
Thank you a lot @Shakesbeard! Just unplugging the string fixed it! I tried re-installing the app, changing all the flows, thinking it must be somewhere in the homey… Yet sometimes the solution is simple 😁 ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [December 25, 2023, 7:55pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/351 "2023-12-25T19:55:40Z")
Since recent update Homey can control the on and off functions of my Twinkly again…There really isn’t another way to phrase that, context is everything ---
**Author:** ![jpcams](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jpcams/32/41095_2.png) [@jpcams](https://community.homey.app/u/jpcams)\ **Post date:** [December 30, 2023, 1:51pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/352 "2023-12-30T13:51:15Z")
One of my twinkly lights now shows offline since latest update. Have tried power cycling the device, repair device and deleted and reinstalled twinkly app. Lights still work from twinkly app. Everything was working prior to the latest twinkly app update. ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [December 30, 2023, 4:12pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/353 "2023-12-30T16:12:05Z")
> [@jpcams](#): > > Everything was working prior to the latest twinkly app update. Okay then. I can only repeat what I have posted in here a thousand billion times already 😆 - The Update changed nothing in regards to connectivity at all. - The original Twinkly mobile app uses local communication. _ **ANY** _ Smart Home stuff uses cloud API. So if your Twinkly app still can control the lights it is because it talks to your Twinkly device directly. This has _nothing_ to do with what Smart Home devices do to control Twinkly. - If Homey shows your Twinkly as offline, then it is reported as _ **OFFLINE** _ by the Twinkly servers. - Reinstalling the Homey app has absolutely _ **zero effect** _ on that. - _ **Repairing** _ is only to refresh your api access token if it became invalid for any reasons. It is a good practice to try that of course. - If you are a _ **cloud only user** _, make sure you have subscription going for more than 5 devices if you have. - Make sure you are logged into the _ **same Twinkly account** _ on Homey which you paired your device to. - If you changed the _ **device grouping** _ you need to repair the device as this invalidates the existing Twinkly object and creates a fresh one. - Make sure your Twinkly has internet access and is not locked in behind a firewall or vLAN. The app works fine for multiple thousands of users. Please try to rule out any possible local network issues first. - If all this still does not work, then _ **PLEASE** _ contact the official Twinkly support from their website. ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [January 18, 2024, 2:41pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/355 "2024-01-18T14:41:23Z")
> [@Kate\_Bevan](#): > > but I’d like to understand if there’s anything I can do at the Homey end of the equation Literally the previous post and the FAQ at the top of this forum. Just check point by point to rule out any possible issues on your end. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [February 19, 2024, 10:33am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/356 "2024-02-19T10:33:40Z")
I have found that changing the dim level causes an error if the dim level is already at the level you want to change and the lights are off. Regardless, if an error is triggered the lights come on - I don’t know if this is the desired action. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/7/a7639c2885bbf0a4745eee2e97d0f265623dd158.png) Another thing is if the lights are off the dim level is always 0 - So to check dim level I need to first turn on the lights and then check the current dim level. Test flow: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/d/5dd51bef21c5d19e23b007567f2982fc457a8b97.png) ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [February 19, 2024, 1:26pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/357 "2024-02-19T13:26:59Z")
> [@Boris\_Fers](#): > > I have found that changing the dim level causes an error if the dim level is already at the level you want This sounds like a error. Can you please reproduce this again and send an app diagnostics report right after that. Be aware that testing mode has issues with timeouts. Please recheck the bahavior with normal flow execution and capute the error message in your timeline instead. > [@Boris\_Fers](#): > > Another thing is if the lights are off the dim level is always 0 This is by design of the Twinkly device logic. > [@Boris\_Fers](#): > > the lights come on Setting a dim level will by design turn the device on if it was a 0 dim level before. This is intented design by Homey. I do understand that this has an effect based on how Twinkly reports the dim value. Personally I think that Twinkly does not really turn off but just dims to 0 when turned off. But that is just a wild guess on my end. If you need to keep track of the dim level for whatever reason, whilst the device is disabled, add a variable which tracks all non 0 dim values for the device on dim level change. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [February 20, 2024, 8:41am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/358 "2024-02-20T08:41:00Z")
Test flow: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/5/b55dd7a036d685dae73b78690b3730409b2e8fe7.png) Outcome: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/893d1cc47551f715ac2a6801ca5ec4779a235455.png) Diagnostic report: 543b01b4-ba46-4da2-a246-3cf65cd7e22d > [@Shakesbeard](#): > > If you need to keep track of the dim level for whatever reason, whilst the device is disabled, add a variable which tracks all non 0 dim values for the device on dim level change. It was just an attempt to bypass the error, otherwise I always got a false error notification. ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [February 20, 2024, 9:34am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/359 "2024-02-20T09:34:07Z")
> [@Boris\_Fers](#): > > Diagnostic report: 543b01b4-ba46-4da2-a246-3cf65cd7e22d Seem like a Homey Cloud issue. But that is just a wild guess. The submitted diagnostic log is completely empty as if the app is not running at all. Maybe actually try asking Athom support about the cloud system here. Literally Homey Cloud not responding. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [February 20, 2024, 2:54pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/360 "2024-02-20T14:54:54Z")
Ok, I’ll report this to Athom to check. ---
**Author:** ![j\_wak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/j_wak/32/56668_2.png) [@j\_wak](https://community.homey.app/u/j_wak)\ **Post date:** [February 22, 2024, 6:11pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/361 "2024-02-22T18:11:43Z")
Hi @kruza26 , not sure if it solved. I did not spend xmas at home last year so did not have a chance of testing them out 😕 ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [February 29, 2024, 12:52pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/362 "2024-02-29T12:52:38Z")
Let’s try again, I hope there is at least something in the log now. Diagnostic report: 368f8ff0-e42c-4190-a159-600111d998b6 ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [February 29, 2024, 1:24pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/363 "2024-02-29T13:24:41Z")
> [@Boris\_Fers](#): > > Let’s try again Nope. sorry. It delivers absolutely no log output at all, just as if the app was not running ☹ ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/7/8700d8e2800b2e77a2c80889358914300058c81f.png) ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [February 29, 2024, 1:51pm UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/364 "2024-02-29T13:51:33Z")
Ok. I will go back to Athoma and report that is still not working. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [March 1, 2024, 9:34am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/365 "2024-03-01T09:34:46Z")
What about now: f7fd12fb-17cf-4ea2-8b56-0b661d350e5e ---
**Author:** ![Shakesbeard](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shakesbeard/32/15112_2.png) [@Shakesbeard](https://community.homey.app/u/Shakesbeard)\ **Post date:** [March 1, 2024, 9:46am UTC](https://community.homey.app/t/app-cloud-pro-twinkly/4386/366 "2024-03-01T09:46:42Z")
Sorry, but still the same emptiness ☹ [Previous page](https://community.homey.app/t/app-cloud-pro-twinkly/4386.md?page=17) [Next page](https://community.homey.app/t/app-cloud-pro-twinkly/4386.md?page=19)