# \[APP\]\[Cloud & Pro\] SwitchBot (Release 2.0.87, Test 2.0.96) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [February 2, 2021, 7:31pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296 "2021-02-02T19:31:36Z")\ **Posts on this page:** 20\ **Page:** 56
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 14, 2024, 11:10pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1104 "2024-05-14T23:10:46Z")
It almost never works when you log in with google / facebook or such. Create a so called email login, and try again. ---
**Author:** ![TornadoBarrage](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@TornadoBarrage](https://community.homey.app/u/TornadoBarrage)\ **Post date:** [May 15, 2024, 12:56am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1105 "2024-05-15T00:56:32Z")
I guess I’ll try to change my email, switchbot isn’t making it easy, thank you ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 16, 2024, 6:45pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1106 "2024-05-16T18:45:42Z")
Hoi Adrian, Thanks for your response but i have tried what you advice me and it’s not working… i get the following message (see screenshot) what i am doing wrong. ![Screenshot_20240516-182535.jpg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aade5a2972eac2cce8f151d36869e64011b8a76b.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 16, 2024, 9:22pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1107 "2024-05-16T21:22:50Z")
At what point does that error appear? ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 16, 2024, 9:39pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1108 "2024-05-16T21:39:27Z")
When i click on the button curtain close ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 16, 2024, 9:46pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1109 "2024-05-16T21:46:21Z")
Have you tried restarting the app? ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 16, 2024, 10:15pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1110 "2024-05-16T22:15:49Z")
Also i restart the app ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 16, 2024, 11:01pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1111 "2024-05-16T23:01:48Z")
What i also have done is the app switchbot removed and i install the app again but i have the same problems ---
**Author:** ![SamHomey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/samhomey/32/79234_2.png) [@SamHomey](https://community.homey.app/u/SamHomey)\ **Post date:** [May 17, 2024, 9:59am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1112 "2024-05-17T09:59:33Z")
An issue (with solution) if it helps others. Then a question … Issue and Solution: I couldn’t get Homey to connect to my SwitchBot Hub due to my credentials always being rejected as “Incorrect username or password.” I tried everything, so contacted SwitchBot support. They answered and, turns out, the login is case sensitive. I had unintentionally capitalized the first letter of my email, so it was always rejecting me. Using case sensitive entry solved it. ![unnamed](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d02b275084ee6b1f1c9dbb62623d47a652893098.png) Question: Is there a way to get the SwitchBot Hub itself to appear in Homey so that I can use its temperature reading as part of a flow? (i.e. if Hub at X-temp, start Airco flow) I have not enabled the Matter modes out of caution for their Beta state, but maybe this is where the solution is located? Thank you! ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 17, 2024, 11:22am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1113 "2024-05-17T11:22:36Z")
I think the case sensitive issues is reported higher up, but there is a lot to look through to find it. The hub temperature can be added using the normal temperature and humidity (hub) device. ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 23, 2024, 2:11pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1114 "2024-05-23T14:11:25Z")
hi Adrian. Have you already an idea what the problem of this is ![Screenshot_20240516-182535](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/a/aade5a2972eac2cce8f151d36869e64011b8a76b.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 23, 2024, 2:29pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1115 "2024-05-23T14:29:59Z")
It looks like a server error. At what point does the message appear.? Could you send the Diagnostics log. ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 23, 2024, 2:56pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1116 "2024-05-23T14:56:55Z")
Have you seen my message? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 23, 2024, 8:48pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1117 "2024-05-23T20:48:09Z")
It looks like you have sent the Detected log instead of the Log log ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/5/65addaa68dfd4dab653f8126efdf6bcb5e6dbf0b.png) ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 23, 2024, 9:04pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1118 "2024-05-23T21:04:36Z")
when i make a diagnostic log i got this ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/9/9918a3dc7b50617fbd990199e614091f8fc0c19f.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 23, 2024, 9:26pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1119 "2024-05-23T21:26:49Z")
That looks like a Homey Diagnostics Log. If you open the app settings and tap on the Log tab, you should see something like the image I posted. ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 23, 2024, 9:45pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1120 "2024-05-23T21:45:29Z")
Hope this the right one ![afbeelding](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/83984b7263c05defc1671a17ad0ec0dffc1aa73a.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [May 23, 2024, 10:02pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1121 "2024-05-23T22:02:06Z")
That’s the one. Unfortunately, I’m seeing a lot of error 190 messages lately, since Switchbot moved their servers. I’m not sure if they have configuration issues or just reliability issues, but they are getting annoying. ---
**Author:** ![Ben](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ben/32/12538_2.png) [@Ben](https://community.homey.app/u/Ben)\ **Post date:** [May 23, 2024, 10:21pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1122 "2024-05-23T22:21:32Z")
Thanks man for your answer. I should not look for a problem with me, but at Switchbot. Do you contact Switchbot or do I have to wait for an update of the app? Thank’s ---
**Author:** ![TornadoBarrage](https://avatars.discourse-cdn.com/v4/letter/t/9dc877/32.png) [@TornadoBarrage](https://community.homey.app/u/TornadoBarrage)\ **Post date:** [May 24, 2024, 1:39am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/1123 "2024-05-24T01:39:36Z")
Hello everyone I bought the Switchbot lock and door sensor, I am trying to make the door lock after the door closes, no matter what I put the door won’t lock after closing the door, I checked the switchbot app to make the automation but doesnt have the option to lock under “then”. [Previous page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=55) [Next page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=57)