# \[APP\]\[Cloud & Pro\] SwitchBot (Release 2.0.87, Test 2.0.96) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [February 2, 2021, 7:31pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296 "2021-02-02T19:31:36Z")\ **Posts on this page:** 20\ **Page:** 20
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 10, 2022, 6:49pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/383 "2022-02-10T18:49:52Z")
I have got your log. It shows the app is polling OK but not finding anything. I can also see when you tried to control it but, again, there was no response. Is it possible to move either the bot or Homey so they are closer together to test it? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 10, 2022, 6:54pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/384 "2022-02-10T18:54:02Z")
Also, could you clear the log and then set the log option to Full Information. Then try to operate the Bot again and then send the log. ---
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [February 10, 2022, 8:35pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/385 "2022-02-10T20:35:51Z")
Thank you! I try to find another position for the homey tomorrow and will send you a new log. Thank you for your help! Highly appreciated! ---
**Author:** ![Bisch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bisch/32/12491_2.png) [@Bisch](https://community.homey.app/u/Bisch)\ **Post date:** [February 14, 2022, 4:35pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/386 "2022-02-14T16:35:18Z")
I tried to place Homey closer to the Switchbot. It did work again. So I guess it suddenly became a range issue somehow alhough both components havent been moved. I ll try to rotate it or place it somehow so it ll work again. Thanks again for the help! ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 2:32pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/387 "2022-02-15T14:32:41Z")
I am unable to controll my switchbot bot button device. Adding works fine, i just cant controll it… ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 15, 2022, 6:39pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/388 "2022-02-15T18:39:06Z")
I believe I have received a log from you but I can’t see any commands being sent. Could you try to operate the bot and then send the log again? ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 6:52pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/389 "2022-02-15T18:52:29Z")
Im getting «still trying to send previous command» Sending log now tir. 15. feb. 2022 kl. 19:49 skrev Adrian Rockall via Homey Community Forum \<[athom@discoursemail.com](mailto:athom@discoursemail.com)\>: ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 15, 2022, 7:08pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/390 "2022-02-15T19:08:17Z")
I have the log thank you. I can see some errors that I need to investigate and I will get back to you. ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 7:19pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/391 "2022-02-15T19:19:11Z")
Thanks! tir. 15. feb. 2022 kl. 20:18 skrev Adrian Rockall via Homey Community Forum \<[athom@discoursemail.com](mailto:athom@discoursemail.com)\>: ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 15, 2022, 7:42pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/392 "2022-02-15T19:42:47Z")
What version of Homey firmware do you have? ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 10:07pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/393 "2022-02-15T22:07:22Z")
Homey 6.11.1.884 tir. 15. feb. 2022 kl. 20:52 skrev Adrian Rockall via Homey Community Forum \<[athom@discoursemail.com](mailto:athom@discoursemail.com)\>: ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 15, 2022, 10:25pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/394 "2022-02-15T22:25:20Z")
Hmm, according to the Homey change log, the BLE notifications should have been added to version 6.0.0, but the error suggests the feature is not supported. Would you be willing to update to Homey version 7? ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 10:40pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/395 "2022-02-15T22:40:39Z")
No updates avaliable. How do i do that? Are there any downsides? Beta version i assume? tir. 15. feb. 2022 kl. 23:35 skrev Adrian Rockall via Homey Community Forum \<[athom@discoursemail.com](mailto:athom@discoursemail.com)\>: ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 15, 2022, 10:59pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/396 "2022-02-15T22:59:37Z")
I’m talking about updating your Homey firmware. E.g. go to More \> Settings \> Updates [https://firmware.athom.com/#5.0.0](https://firmware.athom.com/#5.0.0) ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 15, 2022, 11:09pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/397 "2022-02-15T23:09:31Z")
Im getting «no updates avaliable». Right now it days Homey version 9999999.9.9 invalid ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/5/95d5a2b0eab1c1eac90afad368b996270806c9fc.jpeg) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 16, 2022, 1:58am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/398 "2022-02-16T01:58:43Z")
That doesn’t look good. Have you tried pulling the plug out for a while and then plugging it back in? If it is still like that after power cycle then contact Athom support. ---
**Author:** ![Marius\_Garnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marius_garnes/32/36361_2.png) [@Marius\_Garnes](https://community.homey.app/u/Marius_Garnes)\ **Post date:** [February 16, 2022, 9:10am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/399 "2022-02-16T09:10:43Z")
I tried unplugging. I contacted support, will let you know what they find out. Thanks again! ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [February 17, 2022, 2:40am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/400 "2022-02-17T02:40:03Z")
1.0.5 I have just noticed that all Switchbot devices that are logged into Homey via the hub are no longer available… The attempt to delete a bot and include it again is aborted with an error message. The error has been occurring since the update to the new version 1.0.5. The same device logged in via Bluetooth works. ![Screenshot_20220217-033701_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/e/1e705dadf0ae937f9779867f92ee24201104ceed.jpeg) ![Screenshot_20220217-033601_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/9/39feebbe9928219e07c8c13bcc4cb3beb3bd3f8c.jpeg) Edit: I found the error myself. For whatever reason, Homey had logged out of the API. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 17, 2022, 3:51am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/401 "2022-02-17T03:51:29Z")
Good that you found the fix. What version were you using before the update? Had the devices been added using the old API key method or the new OAuth2 method? ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [February 17, 2022, 5:37am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/402 "2022-02-17T05:37:38Z")
1.0.4 The units have been registered for a long time. I assume that it was still the old method. [Previous page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=19) [Next page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=21)