# \[APP\]\[Cloud & Pro\] SwitchBot (Release 2.0.87, Test 2.0.96) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [February 2, 2021, 7:31pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296 "2021-02-02T19:31:36Z")\ **Posts on this page:** 20\ **Page:** 17
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [November 26, 2021, 10:27pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/323 "2021-11-26T22:27:18Z")
Providing the bots are added to the Switchbot phone app they should be discovered by Homey without pressing the button on them. They should be periodically sending data that Homey picks up so it might take a bit of time for them to synchronise. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [November 30, 2021, 9:42pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/324 "2021-11-30T21:42:59Z")
> [@Rocodamelshekima](#): > > 3A. The device ( Homey in this case) uses what it needs. > Less then 2A is not good when the device needs 2 I have now installed a 2.4A But I just unplugged the original one and it says 2.0A so it should have covered it originaly then? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [November 30, 2021, 9:53pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/325 "2021-11-30T21:53:24Z")
The Athom supplied power supply is the correct rating but over time they deteriorate and eventually fail completely. Failing power supplies is the most common cause of problems so it is the first thing to try when Homey does strange things. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [November 30, 2021, 10:05pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/326 "2021-11-30T22:05:42Z")
Noted. Thanks for fast reply! Lets se how it goes now then 🙏 ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 1, 2021, 1:44pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/327 "2021-12-01T13:44:45Z")
If anybody is not aware, SwitchBot have an official GitHub repo so issues can be reported to them on there: > **[Issues · OpenWonderLabs/SwitchBotAPI](https://github.com/OpenWonderLabs/SwitchBotAPI/issues)** > > SwitchBot API Documents. Contribute to OpenWonderLabs/SwitchBotAPI development by creating an account on GitHub. Maybe you could also add your support for my requests to try and put more urgency on them. ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [December 7, 2021, 11:59am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/328 "2021-12-07T11:59:35Z")
> [@Ole\_Marius\_Berg](#): > > Okay, so you suggest I buy a new one? any req? If you send the Homey support team an e-mail, explaining the problem, they might send you a replacement for free. I had an issue with homey rebooting and got a free replacement (probably it is only if you have a certain PSU, so send a picture of it with your e-mail) ---
**Author:** ![Chris\_nl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/chris_nl/32/27194_2.png) [@Chris\_nl](https://community.homey.app/u/Chris_nl)\ **Post date:** [December 7, 2021, 12:25pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/329 "2021-12-07T12:25:50Z")
> [@Chris\_nl](#): > > Still have the same issue with any 3 digit number, 2 digits works 99,9% of the time. Did you ever get a reply from the switchbot team? Hi, still having the same issue…actually it’s even a bit worse, also 2 digits now only sometimes work, more like 50-50. No clue why, is something changed? Hoping for some good news 🤞 ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [December 8, 2021, 7:43am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/330 "2021-12-08T07:43:43Z")
The Switchbot servers have failed. Please don’t be surprised that the hubs for Homey are not available at the moment. > **[Partial Services are Affected by AWS Glitches](https://www.switch-bot.com/pages/partial-services-are-affected-by-aws-glitches)** > > Due to AWS data stream issues, part of our services are affected. Our SwitchBot engineers are working on a solution now, and we will keep updating you guys here.   Past Incidents: Update - Yes, we have received a lot of feedback from customers... ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 8, 2021, 7:57am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/331 "2021-12-08T07:57:13Z")
I have asked Switchbot about this again as still had no reply. ---
**Author:** ![B3rt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b3rt/32/9435_2.png) [@B3rt](https://community.homey.app/u/B3rt)\ **Post date:** [December 8, 2021, 11:15am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/332 "2021-12-08T11:15:00Z")
is states that the problem should be resolved but i still have no connection… Luckily the local BLE connection works fine, so my curtains opened after failing using the hub as failback via BLE ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [December 8, 2021, 3:27pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/333 "2021-12-08T15:27:56Z")
The servers are back online. Please disconnect the hub from the power supply and reboot it. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [December 8, 2021, 5:44pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/334 "2021-12-08T17:44:15Z")
Seems the issue stil conists, so report to homey next? ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 8, 2021, 6:01pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/335 "2021-12-08T18:01:25Z")
Could you try restarting the app to see if that makes it log in again? ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [December 8, 2021, 10:15pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/336 "2021-12-08T22:15:00Z")
Can try that yes but don`t understand how that will help? All the lights, etc. works but when I push buttons that is programmed with switchboot there’s no response until I do a reboot of homey. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [December 10, 2021, 12:33am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/337 "2021-12-10T00:33:23Z")
does not help anything ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 10, 2021, 10:38am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/338 "2021-12-10T10:38:57Z")
Could you open the log page (More \> Apps \> SwitchBot \> Configure Application). Then tap on the Log tab and change the drop list to the Basic Information settings. Next go back to the Detected tab and tap on the “Get HUB Devices”. Once the list has populated, click on the Send Log button. Finally go back to the Log tab and tap on that Send Log button. Hopefully that should show me the cause of any issues. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [December 10, 2021, 2:38pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/339 "2021-12-10T14:38:37Z")
I don`t have a button that says get hub devices? ![bilde](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b1566bb3142de870523628121b278a0e5fac81e2.png) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 10, 2021, 2:45pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/340 "2021-12-10T14:45:31Z")
Ah OK, you are on the release version. In that case can you go through the add device procedure for any hub device up to the point where devices would be listed. That will trigger the get devices part. ---
**Author:** ![Ole\_Marius\_Berg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ole_marius_berg/32/13073_2.png) [@Ole\_Marius\_Berg](https://community.homey.app/u/Ole_Marius_Berg)\ **Post date:** [December 10, 2021, 2:49pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/341 "2021-12-10T14:49:05Z")
You have lost me. The devices is allready added into homey. Do you want me to send bsic info log? if so, just did. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [December 10, 2021, 2:53pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/342 "2021-12-10T14:53:02Z")
Sorry didn’t mean to confuse you. Starting the add device and selecting any hub device triggers the data collection for the report. As you have already added your devices nothing will appear but it will collect the data in the background. [Previous page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=16) [Next page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=18)