# \[APP\]\[Cloud & Pro\] SwitchBot (Release 2.0.87, Test 2.0.96) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [February 2, 2021, 7:31pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296 "2021-02-02T19:31:36Z")\ **Posts on this page:** 20\ **Page:** 103
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [January 31, 2026, 1:15pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2052 "2026-01-31T13:15:37Z")
Thank you đź‘Ť ---
**Author:** ![Bernd\_Gaykema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernd_gaykema/32/112153_2.png) [@Bernd\_Gaykema](https://community.homey.app/u/Bernd_Gaykema)\ **Post date:** [February 1, 2026, 8:27pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2053 "2026-02-01T20:27:51Z")
86e0d0a5-84c2-4526-ad0b-cb26c56fe687 Again my curtains did not close this evening. Happens once a week for the last 2 to 3 weeks. Maybe you can find some info in the diagnostic file I sent you. Thank you for the good work!!! ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 2, 2026, 9:06am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2054 "2026-02-02T09:06:53Z")
I have searched for the ID but it is not showing up. What version are you using and do you have a Homey or Homey Pro? Edit: If you have a Homey Pro, then the Log from the app settings screen shows more information about errors. ---
**Author:** ![Bernd\_Gaykema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernd_gaykema/32/112153_2.png) [@Bernd\_Gaykema](https://community.homey.app/u/Bernd_Gaykema)\ **Post date:** [February 2, 2026, 9:19am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2055 "2026-02-02T09:19:49Z")
Homey Pro 2023 = latest version (12.10.1) SwitchBot = latest test version (2.0.60) I use BLE as communication, including your ESP32 solution for one of the curtains. I forgot the login tool build-in. Will take that next time I notice this problem. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 2, 2026, 9:38am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2056 "2026-02-02T09:38:32Z")
I’m not sure if it is just coincidence, but the webhooks for my Lock are now coming in within a few seconds. One thing I have done, which again could just be coincidence is moved one of my hubs much closer to the lock as I noticed the signal strength in all the hubs for the Lock were very low. The hub is still showing a low signal strength even though the hub and the lock are only about 0.5m apart. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 2, 2026, 5:18pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2057 "2026-02-02T17:18:53Z")
For me, it doesn’t work, neither with the old locked and unlocked cards from the module (Matter), nor with the new locked and unlocked cards from the module (installed via SwitchBot). My hub is 2 meters away from my lock. I hope all of this will work again someday. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 2, 2026, 6:05pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2058 "2026-02-02T18:05:50Z")
Are you seeing any status changes in the device tile on either module? What hub do you have? If you look in the SwitchBot mobile app under Profile - Manage Hubs and select the Hub that is nearest the lock, does the lock appear in there? ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 2, 2026, 7:47pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2059 "2026-02-02T19:47:30Z")
No, I don’t see any changes. I still have the red triangles on the old Matter module, and the new modules still don’t send lock and unlock status updates to the corresponding lock and unlock cards. When I go into the hub profile, I can see my lock and my keypad correctly. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 2, 2026, 10:03pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2060 "2026-02-02T22:03:48Z")
Can you unlock and lock via the Homey app? Sorry for the questions, just trying to get my head around where the problem could be. I seem to have issues with notifications when my lock is paired with the video doorbell. When I unpair them it takes a while for it to sort itself out, but then it starts working again. So far I have no response from my contact at SwitchBot about this. ---
**Author:** ![Grafix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grafix/32/122017_2.png) [@Grafix](https://community.homey.app/u/Grafix)\ **Post date:** [February 3, 2026, 4:38pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2061 "2026-02-03T16:38:38Z")
I’m getting mixed info from the web (AI) so I was hoping someone could clarify…. I’m looking for a new garage opener. I see Switchbot has one. Is a Switchbot HUB required or can I add the device directly to Homey Pro 2023? Currently I do not have any Switchbot devices in my household. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 3, 2026, 5:26pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2062 "2026-02-03T17:26:54Z")
I just checked, and since 11 a.m., I haven’t been able to lock or unlock the lock from the app. I restarted the app, but it doesn’t help. Yet, the information is correctly reported in the hub’s “Get Devices” section. I’m completely confused. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 3, 2026, 8:06pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2063 "2026-02-03T20:06:46Z")
The garage door opener has wifi and acts as a hub, so my guess it it will work by itself. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 3, 2026, 8:10pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2064 "2026-02-03T20:10:08Z")
If you set the log level to Detailed information and operate the lock, do you see any errors. Maybe send the log if you want me to take a look. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 4, 2026, 4:25pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2065 "2026-02-04T16:25:41Z")
I unplugged the hub for one minute and then plugged it back in, and I can once again open and close the door using the app. However, I still have to use the _device capabilities_, because I still don’t get any status feedback on those two cards. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 4, 2026, 5:42pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2066 "2026-02-04T17:42:57Z")
Could you try rebuilding that Flow just in case it has become corrupted. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 4, 2026, 7:33pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2067 "2026-02-04T19:33:43Z")
I tried to recreate a flow using the card, but I don’t receive any information. ![SCR-20260204-rsoc](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c51fbd31397b80ce11431326e9960e76a6096811.png) That’s why, for now and while waiting for this to work again, I’m forced to use the _device capabilities_. However, the response is much slower compared to the cards when they were working: I have about a 10-second delay. On top of that, I tried using the _latched_ and _unlocked_ cards, but it’s a nightmare, because during unlocking the state switches from _latched_ to _unlocked_ and back in a fraction of a second, and sometimes not at all, so it’s not reliable. Honestly, when I was using the locked and unlocked cards, it was extremely simple and the information was reported immediately. ![SCR-20260204-rsyn](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/9/0961ff5b82dd6e7e35c9336d6e35ae043b72af48.png) It’s normal that I added a 10-second delay in my flow, because otherwise it shows multiple lock alerts, as the lock sends several pieces of information almost at the same time. ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 4, 2026, 8:13pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2068 "2026-02-04T20:13:16Z")
I’m really struggling to understand what is going wrong. The device must be getting updates else the device capabilities app wouldn’t work. All my tests with my lock trigger the Flow cards, so I can’t understand why they are not working for you. Can you confirm which version of the app and Homey you are using? ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 4, 2026, 8:54pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2069 "2026-02-04T20:54:57Z")
homey 2023 pro 12.8.0 **SwitchBot 2.0.60** Maybe we misunderstood each other: with the old SwitchBot Matter app—which now shows red triangles—I used its cards to see if the lock was engaged or not. Those cards even let me lock and unlock the door. ![SCR-20260204-ssom](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b291ac1af8047317df3d2a4e2095336466523f4.png) ![SCR-20260204-sugi](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/c/6c72bdf5e3851583e114f0eb20e8ca42a57aeac1.png) About an hour ago, the lock and hub installed via Matter—which had red triangles for a week—finally went back to normal (see photo). I can lock and unlock it again, but now it’s like the standard SwitchBot setup: I no longer get updates through the two status cards, even though it worked before. It’s a mystery why the red triangles disappeared. ![SCR-20260204-swdg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/72883bdd576d3fd0c1e2d37d8c97143eaa71a644.png) I’m showing you my flow that was set up with the Matter lock and hub. It used to work perfectly, but now it’s no longer triggering, even though the red triangles have disappeared ![SCR-20260204-syey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/5/15b5cc3e84e10f4790d6f58d93d592c5b55ce45f.png) ---
**Author:** ![Adrian\_Rockall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adrian_rockall/32/13209_2.png) [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)\ **Post date:** [February 4, 2026, 9:26pm UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2070 "2026-02-04T21:26:34Z")
Unfortunately, I know nothing about the SwitchBot Mater app as that is written by Athom but, AFAIK, it is totally local. If neither that app or mine are reporting the status then I can only assume it’s an issue with the Lock or the hub. ---
**Author:** ![dudu\_95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dudu_95/32/93061_2.png) [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Post date:** [February 5, 2026, 6:36am UTC](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296/2071 "2026-02-05T06:36:42Z")
Do you have any issue with the status feedback on your two cards for locking and unlocking? If you link these two cards to a notification, do you correctly receive the information when the lock opens and closes? If so, I don’t understand why it works on your side and not on mine. Could you test it and let me know if it works with both cards, please? [Previous page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=102) [Next page](https://community.homey.app/t/app-cloud-pro-switchbot-release-2-0-87-test-2-0-96/42296.md?page=104)