# \[APP\]\[Cloud & Pro\] Somfy Tahoma & Connexoon (v4.0.124, test v4.0.152)
**URL:** https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206
**Category:** Apps
**Tags:** official, homey-pro
**Created:** [September 29, 2020, 3:01pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206 "2020-09-29T15:01:37Z")
**Posts on this page:** 20
**Page:** 52
### Author:  [@JPLoonstra](https://community.homey.app/u/JPLoonstra)
#### Post date: [February 2, 2022, 2:07pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1026 "2022-02-02T14:07:26Z")
New reply:
> Hi Jan-Pier,
>
> Thank you for your reply.
>
> You only send us a download link to the app which installed perfectly on my Homey Bridge and did not share the community thread with us.
>
> Also, no other apps seem to have install issues so it is difficult to determine what is going wrong here.
>
> I can see Adrian is in contact with our development team regarding the issue so I suspect they will find an answer.
>
> Best Regards,
>
> Hugo
@Adrian_Rockall, I’ve added your remark to my reply.
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### Author:  [@pvdven](https://community.homey.app/u/pvdven)
#### Post date: [February 2, 2022, 3:10pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1027 "2022-02-02T15:10:12Z")
After a restart the app disappeared from homey, but when ik try to install it i get the same error. Btw. I did not receive a response from support yet.
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### Author:  [@JPLoonstra](https://community.homey.app/u/JPLoonstra)
#### Post date: [February 2, 2022, 3:36pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1028 "2022-02-02T15:36:28Z")
Does the app completely disappear, or is it still there when you are in the “verbind je apparaat” screen? (go to “Apparaten”, press the + at the top right corner)
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### Author:  [@pvdven](https://community.homey.app/u/pvdven)
#### Post date: [February 2, 2022, 10:17pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1029 "2022-02-02T22:17:49Z")
It’s completely gone after i restart homey cloud.
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### Author:  [@pvdven](https://community.homey.app/u/pvdven)
#### Post date: [February 2, 2022, 10:21pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1030 "2022-02-02T22:21:41Z")
But i get the same error when i try to install it after the reboot.
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### Author:  [@pvdven](https://community.homey.app/u/pvdven)
#### Post date: [February 2, 2022, 10:22pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1031 "2022-02-02T22:22:24Z")
And then i see it back in the “verbind je apparaat” screen again.
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### Author:  [@JPLoonstra](https://community.homey.app/u/JPLoonstra)
#### Post date: [February 3, 2022, 1:22pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1032 "2022-02-03T13:22:25Z")
I just had a reply from Athom support. I’m a bit disappointed in the way they try to downplay the issue.
And now they suggested it might be some problem in my home network.
I have Homey. **Not Pro**. It’s in the cloud. My local network can’t have anything to do with it.
Sigh…
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### Author:  [@Michael\_Van\_der\_Meer](https://community.homey.app/u/Michael_Van_der_Meer)
#### Post date: [February 9, 2022, 5:03pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1033 "2022-02-09T17:03:22Z")
Well, I got here because I got the exact same issues. And when reporting an issue I got the same reply: This is not our app, talk to the dev. I removed the app from my Homey but cannot install the new test version again anymore. Receiving the same error.
Also… The problem in december, where multiple virtual homey’s share the same IP adress to the cloud… They are selling the Bridge as the master of cloud solution! They even want to ask monthly payment for a subscription… with this level of support. And the Dev, in this case Adrian Rockall, kudo’s to you that you are supporting your app. How many apps are there created where the dev has no time anymore for support. I bought the bridge because it would be the master of the cloud and combine al my smart stuff together. But sofar I’m thinking to send it back or sell it.
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### Author:  [@KeHo](https://community.homey.app/u/KeHo)
#### Post date: [February 11, 2022, 2:19pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1034 "2022-02-11T14:19:45Z")
@Adrian: Kannst du dir mal bitte folgende Lösung anschauen und sagen ob das so passt?
[Raffstore im Neubau 2022 - 🇩🇪 English / Fragen & Hilfe - Homey Community Forum](https://community.homey.app/t/raffstore-im-neubau-2022/60130/16)
Vielen Dank und ein schönes Wochenende.
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### Author:  [@Caseda](https://community.homey.app/u/Caseda)
#### Post date: [February 11, 2022, 2:52pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1035 "2022-02-11T14:52:56Z")
If you could please keep the conversation in English as much as possible, then more people will be able to participate and help you. If you would rather not or can’t communicate in English then please check out Non-English boards/categories:
[Deutsch (German)](https://community.homey.app/c/deutsch)
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### Author:  [@Piewhi](https://community.homey.app/u/Piewhi)
#### Post date: [February 11, 2022, 6:51pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1036 "2022-02-11T18:51:47Z")
Will it be possible to get information of the Rain sensor in the IO Windows?
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [February 11, 2022, 8:12pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1037 "2022-02-11T20:12:46Z")
If you are using a Homey Pro, then send me the log from the More \> Apps \> Somfy Tahoma and Connexoon \> Configure App, Device Log.
Tap on the Get Log and then Send Log.
If the information is available then I can add it in.
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### Author:  [@Piewhi](https://community.homey.app/u/Piewhi)
#### Post date: [February 12, 2022, 4:20am UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1038 "2022-02-12T04:20:54Z")
Thanks I did send it to you 👍
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### Author:  [@KeHo](https://community.homey.app/u/KeHo)
#### Post date: [February 12, 2022, 7:45am UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1039 "2022-02-12T07:45:12Z")
@Caseda : So let`s try 😉 My english is not good as well:
Dear Adrian, please have a lock on the solution for :
> [@Raffstore im Neubau 2022](https://community.homey.app/t/raffstore-im-neubau-2022/60130/16):
>
> So wie ich das Somfy System verstanden habe benötigt man um Außenjalousien mit Somfy und Homey steuern zu können einen funkbetriebenen Somfy io Antrieb für Raffstoren/Außenjalousien (z.B. [J4 io Protect](https://www.somfy.at/produkte/1210686/j4-io-protect)), eine [Somfy TaHoma Switch](https://shop.somfy.de/tahoma-switch.html?___store=DE_DE&nosto=nosto-page-product3) oder [Somfy Connexoon iO Box](https://shop.somfy.de/connexoon-io-steuerung.html?___store=DE_DE&nosto=nosto-page-product3) und die [Somfy TaHoma & Connexoon](https://homey.app/de-de/app/com.somfy.tahoma/Somfy-TaHoma-&-Connexoon/) App aus dem App Store. Funkvernbedienungen (Hand oder Wand) sind optional erhältlich und nicht zwingend erforderlich. In diesem Screenshot sind die Flow-Karten für Raffstoren/Außenjalousien zu sehen. Darin ent…
Thank you an Nice Weekend.
Greethings from South Germany
KeHo
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [February 12, 2022, 10:25am UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1040 "2022-02-12T10:25:18Z")
I have looked through the log and Somfy are not reporting anything about the rain sensors.
The best hope is that it set the io:PriorityLockLevelState or the io:PriorityLockOriginatorState when the window is blocked due to rain.
The app does already try to capture the o:PriorityLockOriginatorState and sets the Lock State capability to the received message. That will also trigger an When flow card with a string tag that can be used in a logic condition.
Unfortunately the events are not easy to capture to get the required syntax. If possible could you enable the Information Log in the Configure App page (blue tick) then try to operate the window when it is raining. If the window refuses to open due to the rain then I believe it should send the Lock State message.
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [February 12, 2022, 10:37am UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1041 "2022-02-12T10:37:24Z")
If you select Somfy venetian blinds the app ‘should’ be able to control the slat position, as it is a feature of the app. For IO blinds you can set the exact position from the device tile or from a flow card.
I say ‘should’ because Somfy make many different types of blind so it does depend on having the required feature on the blind. Basically, if Tahoma can control the position then Homey can so, the supplier should be able to advise you if the product is suitable as they should know about Tahoma.
I hope that answers your question, but please ask if you have any others.
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### Author:  [@KeHo](https://community.homey.app/u/KeHo)
#### Post date: [February 14, 2022, 9:08am UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1042 "2022-02-14T09:08:35Z")
@Adrian_Rockall :
Thank you very much. I will coordinate this accordingly with the window manufacturer and request in writing that the settings of the slats can be selected via their hub (IO). Will then report at the end of the year how it went. Thank you again and thank you for your work.
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### Author:  [@Tokolosh](https://community.homey.app/u/Tokolosh)
#### Post date: [February 23, 2022, 12:10pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1043 "2022-02-23T12:10:21Z")
Hi all,
Quite new here, so still finding out all the possibilities with Homey and the respective apps 🙂
I have some roller shutters from Somfy with the IO protocol and I want to incorporate them in Homey. Now i’m a bit at a loss regarding the Somfy hub I need. Do I need to get the Tahoma switch? Or the Connexoon IO?
Best regards,
kees
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### Author:  [@nmeden](https://community.homey.app/u/nmeden)
#### Post date: [February 23, 2022, 1:36pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1044 "2022-02-23T13:36:18Z")
You need a Tahoma (doesn’t need to be switch, I have one several generations old) or Connexoon IO.
The protocol is zwave, but for some reason Somfy made it so that other brands cannot communicate with their devices.
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### Author:  [@Tokolosh](https://community.homey.app/u/Tokolosh)
#### Post date: [February 23, 2022, 2:00pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/1045 "2022-02-23T14:00:22Z")
Thanks! So for functionality it wouldn’t matter as Homey will give the commands to the connexoon or Tahoma? If so, the connexoon will be the slightly more affordable choice.
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