# \[APP\]\[Cloud & Pro\] Somfy Tahoma & Connexoon (v4.0.124, test v4.0.152)
**URL:** https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206
**Category:** Apps
**Tags:** official, homey-pro
**Created:** [September 29, 2020, 3:01pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206 "2020-09-29T15:01:37Z")
**Posts on this page:** 20
**Page:** 114
### Author:  [@Simon\_Howden](https://community.homey.app/u/Simon_Howden)
#### Post date: [February 19, 2025, 9:49pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2278 "2025-02-19T21:49:14Z")
Hi,
I have been round the loop try to repair loop again and provide the username and password again.
I didn’t see an option to save credentials with in the switchbot app or the Homey app. Where is that?
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [February 19, 2025, 9:56pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2279 "2025-02-19T21:56:23Z")
Ah, so you are using the SwitchBot app but this is the Somfy Tahoma topic, so I was confused.
The only fix in the SwitchBot app is a repair, but there are some issues with the SwitchBot login ATM.
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### Author:  [@Guillaume\_Gousset](https://community.homey.app/u/Guillaume_Gousset)
#### Post date: [March 3, 2025, 8:49pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2280 "2025-03-03T20:49:39Z")
Hello, for 2 days I have not been able to control some of my devices and the others work… for example my Somfy Outdoor Thermometer no longer reports temperatures, as well as an io lighting module that is impossible to control… it is not a problem of distance with the box because I have not changed anything and I also have velux windows that are further away and that I can control… I sent you an error report log id: -2004586328
Thank you for your help
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 3, 2025, 8:56pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2281 "2025-03-03T20:56:15Z")
The log shows that Homey can’t connect to Somfy.
Have you tried rebooting Homey?
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### Author:  [@Guillaume\_Gousset](https://community.homey.app/u/Guillaume_Gousset)
#### Post date: [March 3, 2025, 9:09pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2282 "2025-03-03T21:09:45Z")
yes I restarted the homey, restarted the tahoma, used the repair function in the device menu, also tried to disconnect then reconnect to the somfy application but still the same problems…
-------- Message d’origine --------
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 3, 2025, 9:21pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2283 "2025-03-03T21:21:44Z")
The new logs show that Homey is communicating via the cloud ok and getting tokens, but the Tahoma box is refusing the connection. Tha last time I saw that was after a bad Tahoma box update.
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### Author:  [@Guillaume\_Gousset](https://community.homey.app/u/Guillaume_Gousset)
#### Post date: [March 3, 2025, 9:31pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2284 "2025-03-03T21:31:41Z")
Thank you very much for your help.
how can i fix this update problem on my tahoma?
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 3, 2025, 9:41pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2285 "2025-03-03T21:41:39Z")
What version firmware is your Tahoma box on?
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 3, 2025, 9:49pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2286 "2025-03-03T21:49:54Z")
One issue on their GitHub repo suggests switching of the Tahoma box for at least 5 minutes. It says a quick reboot doesn’t solve the problem.
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### Author:  [@Guillaume\_Gousset](https://community.homey.app/u/Guillaume_Gousset)
#### Post date: [March 3, 2025, 9:51pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2287 "2025-03-03T21:51:58Z")
Thank you for your help. I followed the procedure to repair a failed update: unplug tahoma, plug it back in by pressing the middle round button for 13 seconds, the box flashes blue for a few minutes… everything works again ✌👍🤞
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### Author:  [@Guillaume\_Gousset](https://community.homey.app/u/Guillaume_Gousset)
#### Post date: [March 3, 2025, 9:57pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2288 "2025-03-03T21:57:57Z")
I sent you a report. Can you confirm that everything is fine?
Log id : 2004586328
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 3, 2025, 10:23pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2289 "2025-03-03T22:23:23Z")
Yes, all looks good.
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### Author:  [@Seweryn\_Hejnowicz](https://community.homey.app/u/Seweryn_Hejnowicz)
#### Post date: [March 10, 2025, 1:59pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2290 "2025-03-10T13:59:57Z")
Hello there. Does this app support Somfy Lock Controller IO?
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### Author:  [@widameista](https://community.homey.app/u/widameista)
#### Post date: [March 10, 2025, 6:02pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2291 "2025-03-10T18:02:25Z")
Got a Pergola with somfy controller. There is 2 channels for light. One is RGB, one is White. In the somfy app both are working fine, in the Homey App i only can add the White one, but not the RGB, doesnt matter which type of device i choose.
any idea?
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 10, 2025, 6:15pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2292 "2025-03-10T18:15:55Z")
Can you send the Device Log from the App settings page and I will take a look.
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### Author:  [@widameista](https://community.homey.app/u/widameista)
#### Post date: [March 10, 2025, 6:44pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2293 "2025-03-10T18:44:22Z")
log sent.
thanks
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### Author:  [@Simon\_Howden](https://community.homey.app/u/Simon_Howden)
#### Post date: [March 10, 2025, 7:32pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2294 "2025-03-10T19:32:23Z")
Hi,
Here is the diagnostic code
038b58e1-5266-4374-95c7-31196cb07457
Regards.
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 10, 2025, 7:51pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2295 "2025-03-10T19:51:00Z")
Sorry Diagnostics log is useless in this case. You need to open the app settings page and select the Device Log tab, then Get Log and then Send Log.
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### Author:  [@Simon\_Howden](https://community.homey.app/u/Simon_Howden)
#### Post date: [March 10, 2025, 8:43pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2296 "2025-03-10T20:43:22Z")
Hi,
My system is on Homey Bridge. I don’t seem to have an option to get the device log from the app settings.
Can I get it done other way?
Regards
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### Author:  [@Adrian\_Rockall](https://community.homey.app/u/Adrian_Rockall)
#### Post date: [March 10, 2025, 9:50pm UTC](https://community.homey.app/t/app-cloud-pro-somfy-tahoma-connexoon-v4-0-124-test-v4-0-152/35206/2297 "2025-03-10T21:50:01Z")
I can’t seem to find your log in my developer dashboard and it hasn’t been emailed to me. What version of the app are you using?
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