# \[APP\] Aeotec - Intelligent automation - by Aeotec Group **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro, homey-bridge\ **Created:** [May 1, 2022, 1:54pm UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220 "2022-05-01T13:54:33Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 15, 2024, 1:13am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/81 "2024-09-15T01:13:48Z")
[https://support.homey.app/hc/en-us/search?utf8=✓&query=Z-wave](https://support.homey.app/hc/en-us/search?utf8=%E2%9C%93&query=Z-wave) You could try to pair it unsecure, use pincode `00000`. ---
**Author:** ![Jean-Claude\_Biosa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jean-claude_biosa/32/47675_2.png) [@Jean-Claude\_Biosa](https://community.homey.app/u/Jean-Claude_Biosa)\ **Post date:** [September 15, 2024, 9:20am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/82 "2024-09-15T09:20:48Z")
Funny enough my friend managed to register the siren with an Android phone but it did not work on iPhone… Very strange… ---
**Author:** ![Rocky\_Lonigro](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocky_lonigro/32/80350_2.png) [@Rocky\_Lonigro](https://community.homey.app/u/Rocky_Lonigro)\ **Post date:** [September 18, 2024, 10:40am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/84 "2024-09-18T10:40:55Z")
Hi just got an aeotec multisensor 7 Was able to add it on batteries but didnt really oerform well. So added on usb now motion and tamper sensor work well it seems but humidity and lux dont report anything Already tried resetting and readding… Anyone knows what to do? ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [September 18, 2024, 10:58am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/85 "2024-09-18T10:58:59Z")
> [@Rocky\_Lonigro](#): > > aeotec multisensor 7 Tried (advanced) settings, for example threshold, report delay? ---
**Author:** ![Russell\_Ebbing](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/russell_ebbing/32/79404_2.png) [@Russell\_Ebbing](https://community.homey.app/u/Russell_Ebbing)\ **Post date:** [October 19, 2024, 3:35am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/86 "2024-10-19T03:35:05Z")
Aeotec aërQ Temperature & Humidity Sensor - unable to pair I have multiple Aeotec devices and this is the first I have not been able to pair to Homey Pro. This might be user error however this seems straightforward. Has anybody been able to pair?. Aeotec v3.13.4 Homey Pro v12.1.2 ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [October 19, 2024, 6:50am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/87 "2024-10-19T06:50:11Z")
Your diagnostic report is a Homey Pro diagnostic that goes to Athom. You should only create a diagnostic report if asked for one. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [October 19, 2024, 3:27pm UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/88 "2024-10-19T15:27:07Z")
You can find options for contacting the app developer in the Homey App Store on the Aeotec app page. ---
**Author:** ![Russell\_Ebbing](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/russell_ebbing/32/79404_2.png) [@Russell\_Ebbing](https://community.homey.app/u/Russell_Ebbing)\ **Post date:** [October 19, 2024, 7:51pm UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/89 "2024-10-19T19:51:40Z")
Thank you! ---
**Author:** ![Russell\_Ebbing](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/russell_ebbing/32/79404_2.png) [@Russell\_Ebbing](https://community.homey.app/u/Russell_Ebbing)\ **Post date:** [November 8, 2024, 3:09am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/90 "2024-11-08T03:09:36Z")
Suddenly after the latest Homey Pro OS update (12.2…0) I was able to include thisQ sensor with ease. All works. Nice sensor and will be buying more. ---
**Author:** ![Giovanni\_Dienstmann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni_dienstmann/32/112852_2.png) [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\ **Post date:** [November 11, 2024, 11:36pm UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/91 "2024-11-11T23:36:14Z")
Overnight my Homey Pro (2023) automatically updated some apps, including the Aeotec now. Now all of my Aeotec sensors stopped working… 😰 Everything else is still working fine as before. Is anybody else experiencing this too? Is there a way to reverse an app update to its previous version? ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 11, 2024, 11:57pm UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/92 "2024-11-11T23:57:29Z")
I’m on Homey pro 2023 (not experimental update) with around 10 devices from Aeotec and not experiencing this issue after the Aeotec update. I’m using multisensor 7, multipurpose sensor and water leak sensor. ![1000008777](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/3/a3949426eac0f6152b5223fdbdf47c880decdfa5.jpeg) ![1000008778](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/d/7df4d66d090229b32f06a8a0fa7173eb8eea4c7f.jpeg) I would generate two diagnostic reports, keep notes of the diagnostic number and contact Aeotec support [Support - Aeotec](https://aeotec.com/support/) 1. One for Aeotec support: under Aeotec app, settings 2. One for Homey support if needed later. Under Homey settings, general, at the bottom After that, you can then try to restart the Aeotec App ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [November 12, 2024, 12:06am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/93 "2024-11-12T00:06:27Z")
My homey pro updated the aeotec app last night and all of my trisensors stopped working. Meaning it didn’t update any of its sensors such as temperature, motion or luminance. restarted the app, restarted my homey pro. I’ve removed and added one of the trisensors and even factory reset it. Still no change. I’ve sent an email to aeotec support when checking the aeotec homey app page for support. Just thought i’d post here if anyone has come across this issue yet and whether they managed to get it working. All other aeotec devices work fine. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 12, 2024, 12:11am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/94 "2024-11-12T00:11:17Z")
By the way, I recommend you to always try to post your question / report issue under the relevant Topic for the specific app. In this case, under the Aeotec app [[APP] Aeotec - Intelligent automation - by Aeotec Group - #91 by Giovanni\_Dienstmann](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/91) Someone else reported the issue and it seems to be isolated to the tri sensor ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [November 12, 2024, 12:34am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/95 "2024-11-12T00:34:23Z")
i should mention what other aeotec devices i have that are still working so far since the update. i havent tested all functions but they seem to be responding fine when either switching it on or off or triggering the sensor to change values. - Multisensor 6 - Z-wave Range Extender 6 - Multipurpose Sensor - Smart Switch 6 - Aerq Temp and Humidity Sensor - Zigbee Motion Sensor I’ve also sent my diagnostics report to aeotec. Hopefully i hear from them soon as those trisensors i have set up trigger my lights to turn on based upon luminance. Had to update my flow to stop it from turning on the lights. checking the homey developer tools it appears my trisensors appear to be sending and receiving fine. ---
**Author:** ![Didier\_SmartHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didier_smarthome/32/97365_2.png) [@Didier\_SmartHome](https://community.homey.app/u/Didier_SmartHome)\ **Post date:** [November 12, 2024, 12:37am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/96 "2024-11-12T00:37:20Z")
Thanks for sharing. Multisensor 7, and water leak sensor are also not impacted ---
**Author:** ![Giovanni\_Dienstmann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni_dienstmann/32/112852_2.png) [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\ **Post date:** [November 12, 2024, 1:11am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/97 "2024-11-12T01:11:22Z")
Thanks for the tip. I’ve now contacted both. Just to clarify: it’s only the Trisensors that are not working. My other Aeotec devices (door sensor and humidity sensor) work just fine. ---
**Author:** ![Giovanni\_Dienstmann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni_dienstmann/32/112852_2.png) [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\ **Post date:** [November 12, 2024, 1:12am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/98 "2024-11-12T01:12:37Z")
Same issue for me. The other Aeotec sensors still work fine though. Makes me want to turn off automatic updates for all apps 😕 ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [November 12, 2024, 4:45am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/99 "2024-11-12T04:45:55Z")
Thinking about turning off auto updates for all apps also. I initially thought i was having z-wave signal issues again. Had no response yet from aeotec. Hopefully in the next day or so. Already updated my flows for now to not use the luminance. If you do receive an update from Aeotec please do share it here when you can. I’ll do the same once I hear from them. Trisensors still not working after half a day gone by. Homey developer tools showing that its sending/receiving so the connection is there between my trisensors and homey. ---
**Author:** ![Giovanni\_Dienstmann](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni_dienstmann/32/112852_2.png) [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\ **Post date:** [November 12, 2024, 5:08am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/100 "2024-11-12T05:08:29Z")
Absolutely 👌🏻 ---
**Author:** ![loy80y](https://avatars.discourse-cdn.com/v4/letter/l/34f0e0/32.png) [@loy80y](https://community.homey.app/u/loy80y)\ **Post date:** [November 12, 2024, 7:52am UTC](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220/101 "2024-11-12T07:52:32Z")
Just received an update about 30 minutes ago from Aeotec. They’ve removed the bug. It’s awaiting the new version to be released by homey. Test version is available - [Aeotec App for Homey | Homey](https://homey.app/a/com.aeotec/test/) [Previous page](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220.md?page=4) [Next page](https://community.homey.app/t/app-aeotec-intelligent-automation-by-aeotec-group/63220.md?page=6)