# Amazon Alexa app issue since Homey Pro update to 12.8.2 **URL:** \ **Category:** Apps\ **Created:** [November 4, 2025, 3:48pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946 "2025-11-04T15:48:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Carl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl/32/124386_2.png) [@Carl](https://community.homey.app/u/Carl)\ **Post date:** [November 4, 2025, 3:48pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/1 "2025-11-04T15:48:48Z")
Since the update to Homey Pro 12.8.2 the Amazon Alexa app has to be constantly (every 20mins or so) restarted and the account relinked. It will then work again for approx 20mins before having to go through the restart and relink process Nothing else has changed other than the Homey Pro update. screenshots attached ![IMG_2393](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/b/fb0be540ba5164ad38fe20e16c7d0464fbb80efa.jpeg) ![IMG_2397](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b96d53c14c5a97c7d5b25233993479b843c8a50f.jpeg) ![IMG_2396](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/9/795040fc51a8726e5c09fcef7214e4b5df325bf5.jpeg) ![IMG_2395](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/0330c0ab0961de12c5a779c1ca60ca9d1779e16f.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 4, 2025, 4:05pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/2 "2025-11-04T16:05:41Z")
[https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 4, 2025, 4:54pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/3 "2025-11-04T16:54:49Z")
Just checked mine, it didn’t work, so rebooted homey and re-connected EU servers, all good and working ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 4, 2025, 5:30pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/4 "2025-11-04T17:30:00Z")
Yep dropping out will log it ---
**Author:** ![Carl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl/32/124386_2.png) [@Carl](https://community.homey.app/u/Carl)\ **Post date:** [November 4, 2025, 6:26pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/5 "2025-11-04T18:26:14Z")
I know how to submit a Homey Support request. I made the topic as it seems to be an app issue as everything else works fine and the app hasn’t been updated for over a year it seems. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 4, 2025, 7:21pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/6 "2025-11-04T19:21:52Z")
Hi Carl, > [@Carl](#): > > I know how to submit a Homey Support request. Please add that info to the initial post next time 😉 , because a number of (new) users seem to think this forum is Athom Support. I think Robert pointed you to report to Athom, because they broke this Alexa app with this firmware. 2nd, creating a topic for apps having their own app topic, is not the way. Like the Amazon Alexa app, most apps have their own topic, which will nudge the developer as well when you post in there. You can find links to these app topics (and more) on the app page at the homey.app store. But possibly you know this as well 😉 3rd, Athom tends to change stuff without informing the app developers. Saying things like " > [@Carl](#): > > and the app hasn’t been updated for over a year it seems. isn’t fair here, because the developer is forced to drop everything because of a fine working app suddenly fails after some firmware update _ **by Athom** _… Not needing updates every week shows the stability of the app ← trying to emphasise the positive side of "long time not updated apps. 4th, you can revert to the previous firmware when you’ve craeted offline backups prior to updating fw. ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 5, 2025, 4:34pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/8 "2025-11-05T16:34:38Z")
Hi Carl, I am interested to see if you still have the problem? with alexa ---
**Author:** ![Carl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl/32/124386_2.png) [@Carl](https://community.homey.app/u/Carl)\ **Post date:** [November 5, 2025, 5:13pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/9 "2025-11-05T17:13:34Z")
Hi Kevin, Yes the problem still exists. You have to reconnect to server every 20mins or so. ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 5, 2025, 5:15pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/10 "2025-11-05T17:15:32Z")
> [@Carl](#): > > 12.8.2 Me too, and I got posted back from support back to this [https://community.homey.app/t/amazon-alexa-disconnect-frequently/45576?utm\_source=chatgpt.com](https://community.homey.app/t/amazon-alexa-disconnect-frequently/45576?utm_source=chatgpt.com) ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 5, 2025, 5:16pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/11 "2025-11-05T17:16:33Z")
Did you log a call with support? here is where I am so far! as you can see I got posted back to 2021?. I bought an Alexa before they were available in Europe from the US and created an account on the US servers as Europe inc UK was not available at the time. I have switched my Alexa connection to the US servers and the reason I hadn’t done this over the last couple of days was I have seen posts in threads saying anything local stuff would not be available such as local weather ect, not just Homey but Smartthings and other systems I have used. My tests so far on the US servers are positive and local weather works for the UK, TTS is working ect so I will see how long its stable and report back ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 5, 2025, 5:30pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/12 "2025-11-05T17:30:51Z")
Standard “pass the blame to the app developer” from Athom. However, I’m seeing more and more reports from developers that their apps are getting killed because of changes that Athom made in dealing with apps that (supposedly) use too much memory, and it wouldn’t surprise me at all that this is causing issues with the Alexa app as well. ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 5, 2025, 5:51pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/13 "2025-11-05T17:51:25Z")
Ha ha use AI, build your own apps and optimise the thing, I have cracked the Salus plug all working, next thing is Zipato because what I have at the moment doesn`t work ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 5, 2025, 7:19pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/14 "2025-11-05T19:19:46Z")
Well connecting to US servers are the same — disconnect, support closed my ticket, I cant believe this thread is not on fire unless everyone binned their Alexa Devices - glad i didn’t ditch Hubitat yet ---
**Author:** ![Bernhard\_Oberfrank](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernhard_oberfrank/32/79096_2.png) [@Bernhard\_Oberfrank](https://community.homey.app/u/Bernhard_Oberfrank)\ **Post date:** [November 5, 2025, 8:23pm UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/15 "2025-11-05T20:23:05Z")
same problem with Echo Show 5: - every 1-2 minute comes the event: “When we connect to Amazon Server” - also often comes the event “When we are unable to be authenticated by the Amazon Server any more” ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 6, 2025, 5:45am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/16 "2025-11-06T05:45:48Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/e/8e8a9ed8af7a74d744d781c83c5a3475c6b7a205.png) ---
**Author:** ![HS64](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hs64/32/12501_2.png) [@HS64](https://community.homey.app/u/HS64)\ **Post date:** [November 6, 2025, 6:04am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/17 "2025-11-06T06:04:18Z")
I have installed firmware 12.9.0-rc.11 and it is the same problem. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2025, 6:13am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/18 "2025-11-06T06:13:43Z")
Perhaps Athom is silently forcing Alexa users to their own implementation: [https://support.homey.app/hc/en-us/articles/360020154553-Connecting-Homey-with-Amazon-Alexa](https://support.homey.app/hc/en-us/articles/360020154553-Connecting-Homey-with-Amazon-Alexa) ---
**Author:** ![Kevin\_Hunt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_hunt/32/123364_2.png) [@Kevin\_Hunt](https://community.homey.app/u/Kevin_Hunt)\ **Post date:** [November 6, 2025, 6:30am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/19 "2025-11-06T06:30:47Z")
Hi HS64 did you have the problem before 12.9.0-rec.11? ---
**Author:** ![Carl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carl/32/124386_2.png) [@Carl](https://community.homey.app/u/Carl)\ **Post date:** [November 6, 2025, 6:39am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/20 "2025-11-06T06:39:26Z")
That only exposes homey to Alexa. Not the devices in Alexa that homey uses. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2025, 6:46am UTC](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946/21 "2025-11-06T06:46:43Z")
Ah right, apologies for the noise. [Next page](https://community.homey.app/t/amazon-alexa-app-issue-since-homey-pro-update-to-12-8-2/144946.md?page=2)