# All Homey devices in Google Home (GH) are offline after linking **URL:** \ **Category:** Apps\ **Tags:** homey-pro\ **Created:** [February 7, 2024, 11:29am UTC](https://community.homey.app/t/all-homey-devices-in-google-home-gh-are-offline-after-linking/103402 "2024-02-07T11:29:32Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Rrrr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rrrr/32/629_2.png) [@Rrrr](https://community.homey.app/u/Rrrr)\ **Post date:** [February 7, 2024, 11:29am UTC](https://community.homey.app/t/all-homey-devices-in-google-home-gh-are-offline-after-linking/103402/1 "2024-02-07T11:29:32Z")
This is a new thread that continues for cases that were **not** solved with the server-side fix Athom brought out last week ([for cases where the connection with GH broke _after_ GH had been working](https://community.homey.app/t/google-lntegration-lost-and-can-not-be-repaired-other-then-reboot-modem-router-homey-athom-is-aware/97954)). Description: After linking to Google Home using Works with Google: 1. **All Homey devices in Google Home are shown as Offline** with an exclamation mark. Each time the Google Home app is started the devices show: Loading… and after a while: Offline with an exclamation mark 2. When you manually press the device in GH, the device comes online and can be used to switch a light for example. But after re-opening the GH app the device is offline again. The device is not available for use by Google voice. 3. The devices are not per room/zone but all together (which Athom confirmed was caused by a change in the Google API). Additional information: - It may have to do with a first time linking / a new home in Google Home. - Selecting Synchronize to Google in Homey under Settings/Google Assistant does not help. - Homey is reachable from remote (tested by using the Homey mobile app on a phone using mobile data). - The router was power cycled (Homey received a new LAN IP address or the router received a new WAN address). This was the fix for the issue described in the other thread mentioned above. My set-up in case it matters: 1… HP2023 10.3.0-rc.7 2. Google ethernet adapter. Both Wifi and LAN are enabled and each has an LAN IP address reserved for it 3. The devices are varied: Hue (Matter), z-wave, groups, and many more ---
**Author:** ![Rrrr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rrrr/32/629_2.png) [@Rrrr](https://community.homey.app/u/Rrrr)\ **Post date:** [February 18, 2024, 3:21pm UTC](https://community.homey.app/t/all-homey-devices-in-google-home-gh-are-offline-after-linking/103402/2 "2024-02-18T15:21:26Z")
Update: I suspect my (unifi USG) network settings because with my old HP2016 and only one virtual button I have the same issue: - Linking Homey to Google Home succeeds 1 of 5 times. Sometimes devices are linked, but offline - Unlinking Home from Google Home succeeds 1 of 5 times Upon linking 1. Google home says: “Homey is linked” followed by - When I use an iPhone: “Something Went Wrong” - WHen use an Android phone: “Could not reach Homey. Please try again.” I would be grateful if anyone with a Unifi USG router could post his settings below. Here three screenshots of my current settings: 1. Settings/Network overview 2. Settings/Network, network selected 3. Settings/Firewall overview (my port forwarding is disabled) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/203f38df9f6c3adbcf8b36a971f961f8c7610d85.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/d/cd14c91cd8a12dab8991f45176c99d028230b9a2.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/2/72e0cc513d1f9b77f4a1e21b2b0876080e729e9b.png) ---
**Author:** ![Rrrr](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rrrr/32/629_2.png) [@Rrrr](https://community.homey.app/u/Rrrr)\ **Post date:** [February 24, 2024, 11:58am UTC](https://community.homey.app/t/all-homey-devices-in-google-home-gh-are-offline-after-linking/103402/3 "2024-02-24T11:58:03Z")
All my suspicions were wrong. It turned out to be one Fibaro double switch 2 that was somehow preventing syncing to complete. Here’s what I did: 1. Backup Homey 2. Remove apps one by one and try to link Homey to GH. 3. I discovered that when I removed the Fibaro app, all remaining devices synced. 4. Restore backup 5. I designed a schedule to remove sets of Fibaro devices in groups (I have 50+). After verifying with Athom support I knew that when I remove a zwave device, the devices considers itself unregistered. So a restore would mean I would have to re-register each removed device again! This can be avoided. Thanks to the tip by Homey support, I noted for each device the circuit breaker that feeds it. When a device is not powered you can remove it from Homey (with a 30s wait), but the device, when powered up, still considers itself registered to Homey. So restoring a backup is then straightforward. 1. I switched off the first circuit breaker and selected one of the oldest devices…and tried to link Homey with GH … I was lucky! All 159 devices synced right away and none stayed offline. A big thank you to Homey support who did more than could be expected of them in checking my set up and guiding me through this process. 🙏