# Alexa not recognizing new devices, issues with flows and Moods

**URL:** <https://community.homey.app/t/alexa-not-recognizing-new-devices-issues-with-flows-and-moods/133124>\
**Category:** Questions & Help\
**Created:** [March 20, 2025, 11:56am UTC](https://community.homey.app/t/alexa-not-recognizing-new-devices-issues-with-flows-and-moods/133124 "2025-03-20T11:56:28Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![hyeung](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hyeung/32/41223_2.png) [@hyeung](https://community.homey.app/u/hyeung)\
**Post date:** [September 2, 2026, 1:23pm UTC](https://community.homey.app/t/alexa-not-recognizing-new-devices-issues-with-flows-and-moods/133124/3 "2026-09-02T13:23:36Z")

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Hi @RogoGames,

I found your thread while investigating what appears to be the same problem. My existing Homey devices still work through Alexa, but Alexa will not discover any newly created devices.

Athom Support has now escalated my case to engineering after another Homey Pro (Early 2019) user reproduced the same behaviour.

Did you ever resolve your issue, and did Athom Support provide any explanation or solution? It would also be helpful to know which Homey model you were using when this occurred and whether you are still using the official Homey Alexa skill.

If you currently have a **Homey Pro (Early 2026)**, would you be willing to try the short, non-destructive virtual-light test described in my thread below? It does not require disabling or relinking the skill or changing any existing Alexa devices:

> [@Alexa/Homey skill not discovering new Hue light – existing devices still work](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/13):
>
> Would anyone with a Homey Pro (Early 2026) who already uses the official Homey Alexa skill be willing to perform one quick comparison test? Create a temporary native Homey Virtual Switch. Set “What’s plugged in?” to Light. Make sure the virtual light is not selected under Amazon Alexa → Excluded Devices. Run Discover Devices in Alexa. Confirm whether the new virtual light appears in Alexa. There is no need to disable or relink the Homey skill, change any existing Alexa devices or alter your w…

Any result or update from your previous support case would be very useful, and I can pass it on to Athom as part of the current investigation.

Thanks!

Hung

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