# Alexa/Homey skill not discovering new Hue light – existing devices still work **URL:** \ **Category:** Questions & Help\ **Created:** [August 24, 2026, 8:35pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718 "2026-08-24T20:35:12Z")\ **Posts on this page:** 8\ **Page:** 2
**Author:** ![hyeung](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hyeung/32/41223_2.png) [@hyeung](https://community.homey.app/u/hyeung)\ **Post date:** [October 2, 2026, 8:26pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/21 "2026-10-02T20:26:00Z")
Thanks, @GregD. That is extremely helpful, particularly your confirmation that the problem remains on your system and that you have now submitted ticket **#155697**. Could you please add the following request to your ticket? > Please correlate this report with ticket #154164 and the associated internal problem record concerning Alexa’s failure to discover newly created Homey endpoints. The reported symptoms appear to be the same: existing Alexa endpoints continue working, while newly added Homey devices are not discovered. Including that reference should allow Homey Support to locate both cases and assess the evidence together. Could you also confirm: - Your Homey model - Your current Homey OS version - Whether you have installed Homey OS 13.5.1 - Whether a newly created native Virtual Switch, classified as a light, also fails to appear in Alexa You mentioned that your account is on European servers. I am based in the UK and may also be using European infrastructure, although we cannot yet confirm whether our accounts are handled by the same backend region or service instance. Your continued failure is important evidence because it shows that the recovery on my system has not occurred universally. I have informed Athom Support of my successful tests, the installation of Homey OS 13.5.1 and the associated restart. I have also provided a new diagnostic reference and asked whether any development work, backend change or other technical intervention may have contributed to the recovery. Athom has not yet confirmed what caused the change. My recovery should therefore be treated as an individual recovery under observation—not as confirmation that the underlying issue has been identified or resolved for all affected users. Thank you again for submitting the new ticket and helping to establish the wider scope of the problem. ---
**Author:** ![GregD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregd/32/13913_2.png) [@GregD](https://community.homey.app/u/GregD)\ **Post date:** [October 3, 2026, 6:02am UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/22 "2026-10-03T06:02:50Z")
Hi there My homey is a pro 2023 with the latest version. It’s been restarted automatically every night. And yes I added new devices since yesterday with no luck. ---
**Author:** ![hyeung](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hyeung/32/41223_2.png) [@hyeung](https://community.homey.app/u/hyeung)\ **Post date:** [October 3, 2026, 10:44am UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/23 "2026-10-03T10:44:53Z")
Thanks, @GregD. That is useful confirmation. I have informed Athom Support of my recovery and asked whether any backend change, development activity or other intervention took place. Athom has not yet confirmed what caused it. I’ll let you know if I receive any explanation or further information from them. Likewise, please update the thread if Support provides you with any findings, suggested actions or other useful information through ticket #155697. ---
**Author:** ![GregD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregd/32/13913_2.png) [@GregD](https://community.homey.app/u/GregD)\ **Post date:** [October 5, 2026, 1:32pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/24 "2026-10-05T13:32:58Z")
Hi there, Looks like the topic is being investigated 🙂 by Athom : Thank _you, I’ve correlated this with ticket [#154164](https://support.homey.app/hc/requests/154164) and your earlier [#141158](https://support.homey.app/hc/requests/141158), same symptoms: existing Alexa endpoints keep working, newly added Homey devices aren’t discovered._ _We are working on it and pushing development to look into this as soon as possible. I’ll update you as soon as there’s movement._ ---
**Author:** ![hyeung](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hyeung/32/41223_2.png) [@hyeung](https://community.homey.app/u/hyeung)\ **Post date:** [October 5, 2026, 1:48pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/25 "2026-10-05T13:48:46Z")
Thanks, @GregD—that is very helpful and encouraging. I had just provided Homey Support with your new ticket number, **#155697** , and asked for it to be correlated with my ticket **#154164** and the existing internal problem record. It is good to see that this has now been done and that your earlier ticket **#141158** has also been identified and linked. That earlier ticket is particularly useful because it gives Athom evidence of the same symptoms occurring over a longer period, alongside your continuing failure on a Homey Pro 2023 and the unexplained recovery on my Homey Pro Early 2019. Please keep us updated if Support provides any findings or further requests. I will likewise share anything Athom confirms about what caused my system to begin working again. For anyone else following this thread who is experiencing the same pattern—existing Homey devices continue working through Alexa, but newly added or replacement devices are not discovered—please also submit your own report through [Homey Support](https://support.homey.app/). Please include your Homey model, Homey OS version, the affected device types and any troubleshooting already attempted. Ask Support to correlate the report with **ticket #154164** and the existing internal Alexa-discovery problem record. This was one of the original purposes of this thread. Separate reports from genuinely affected users will help Athom establish that this is not confined to one account, Homey model or device type, determine its actual scope and give development the evidence required to prioritise the investigation. If you submit a report, please consider confirming that here so the community can track how widely the problem is occurring. You do not need to publish your individual ticket number publicly. ---
**Author:** ![GregD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregd/32/13913_2.png) [@GregD](https://community.homey.app/u/GregD)\ **Post date:** [October 5, 2026, 2:05pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/26 "2026-10-05T14:05:39Z")
Yes… Athom is also keeping an eye 👁 on the community thread 😉 _worth keeping an eye on this community thread, there’s been some relevant movement on it: [https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/3](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/3)_ ---
**Author:** ![GregD](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gregd/32/13913_2.png) [@GregD](https://community.homey.app/u/GregD)\ **Post date:** [October 11, 2026, 6:27am UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/27 "2026-10-11T06:27:42Z")
Well well, it’s been a few days… no news from Athom ☹ ---
**Author:** ![hyeung](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hyeung/32/41223_2.png) [@hyeung](https://community.homey.app/u/hyeung)\ **Post date:** [October 11, 2026, 8:58pm UTC](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718/28 "2026-10-11T20:58:13Z")
Same here, unfortunately—I have not received any substantive findings. Alexa discovery remains operational on my system following its unexplained recovery, but Athom has still not confirmed what caused it. The last update I received, on 5 October, said that the matter had been discussed internally and that development was being pushed to investigate. There has been no confirmation since then that development has actually reviewed or accepted the linked cases. I have now followed up again through ticket #154164, asking whether an initial technical review has taken place and whether any Athom intervention, backend change or resynchronisation could explain my recovery. As your Homey Pro 2023 remains affected, I suggest that you also follow up through #155697, confirming that new devices are still not being discovered and asking for the current investigation status. Since our tickets are linked, follow-ups from both of us should reinforce that this remains a current multi-user issue rather than a resolved or isolated case. Please let us know what response you receive, and I will do the same. [Previous page](https://community.homey.app/t/alexa-homey-skill-not-discovering-new-hue-light-existing-devices-still-work/158718.md?page=1)