# Alexa has lost all my Honey devices - something going on? **URL:** \ **Category:** Questions & Help\ **Created:** [November 7, 2020, 7:36pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052 "2020-11-07T19:36:29Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [November 7, 2020, 7:36pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/1 "2020-11-07T19:36:29Z")
I’ve just lost all ability for Alexa to control any of my Homey devices All show in the Alexa app as “Device Unresponsive” Been working no issues up until around an hour ago Homey is fine, can control via app ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [November 7, 2020, 8:07pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/2 "2020-11-07T20:07:23Z")
I think something is going on, at Athom server level? I cannot reach my Homey from outside my own network (also not via 4G). Just arrived home (21:00) and noticed that on my local network (wifi) everything is working fine. Router functions with no errors. Peter ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [November 7, 2020, 8:09pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/3 "2020-11-07T20:09:04Z")
Okay, thanks. That’s good to know that it’s not just me… Is there a way that we can notify Athom? I was about to disconnect/Reconnect my Homey from Alexa but might hold off ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2020, 8:09pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/5 "2020-11-07T20:09:47Z")
> [@vaderag](#): > > Is there a way that we can notify Athom? It was planned maintenance. ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [November 7, 2020, 8:10pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/6 "2020-11-07T20:10:23Z")
Oh. Is there a way to be notified of such things? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 7, 2020, 8:40pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/7 "2020-11-07T20:40:11Z")
I don’t think so, Athom tries to keep it quiet until stuff fails and people’s Homey’s stop working properly (like tonight)… ---
**Author:** ![pvkan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pvkan/32/16433_2.png) [@pvkan](https://community.homey.app/u/pvkan)\ **Post date:** [November 7, 2020, 8:55pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/8 "2020-11-07T20:55:22Z")
Planned maintenance, but after restart: [Homey Connect](https://status.homey.app/incidents/s125wkc6ft3b) **Resolved** - The issue is resolved. Nov 7, 20:54 CET **Monitoring** - Due to massive load spikes Homeys might not be reachable from outside your Wi-Fi. We are monitoring the situation. Nov 7, 20:30 CET But everything is working fine for me again now, also on 4G. Peter ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [November 7, 2020, 9:36pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/9 "2020-11-07T21:36:44Z")
So when i use 4g i go through a cloud that honey controls? I had hoped and thought that nothing was trough a cloud controlled by others ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 8, 2020, 6:42am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/10 "2020-11-08T06:42:02Z")
> [@CB83](#): > > So when i use 4g i go through a cloud that honey controls? Yes. Besides that, the Homey app on your phone requires a working internet connection for authentication, so if the current session expires and your internet connection is not working, you won’t be able to access your (local) Homey. ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [November 8, 2020, 9:15am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/11 "2020-11-08T09:15:56Z")
Thanks for the reply. So what if honey goes bankrupt? Its over with the cloud function? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 8, 2020, 9:17am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/12 "2020-11-08T09:17:09Z")
> [@CB83](#): > > So what if honey goes bankrupt? Then we’re all f\*cked. ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [November 8, 2020, 9:32am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/13 "2020-11-08T09:32:51Z")
Guess local will still work? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 8, 2020, 9:33am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/14 "2020-11-08T09:33:51Z")
> [@robertklep](#): > > the Homey app on your phone requires a working internet connection for authentication Like I said, _“the Homey app on your phone requires a working internet connection for authentication”_. That’s because authentication relies on Athom’s cloud servers. ---
**Author:** ![CB83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cb83/32/30125_2.png) [@CB83](https://community.homey.app/u/CB83)\ **Post date:** [November 8, 2020, 9:46am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/15 "2020-11-08T09:46:37Z")
So we’re back at smarthings and fuck ups they do. Are there any system at all besides knx that don’t need a cloud server controlled by others? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 8, 2020, 10:20am UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/16 "2020-11-08T10:20:02Z")
> [@CB83](#): > > Are there any system at all besides knx that don’t need a cloud server controlled by others? There are various open source solutions that don’t require an internet connection, like Home Assistant and iobroker. ---
**Author:** ![vaderag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/vaderag/32/150_2.png) [@vaderag](https://community.homey.app/u/vaderag)\ **Post date:** [November 8, 2020, 6:43pm UTC](https://community.homey.app/t/alexa-has-lost-all-my-honey-devices-something-going-on/37052/17 "2020-11-08T18:43:35Z")
Since this none of my ZigBee devices are responding… Or at least none of my aqara devices are (one and the same for me) Probably Unrelated but issue occurred at the same time. Any ideas?