# Aeotec range extenter 7 and Zigbee "Device unavailable"

**URL:** <https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392>\
**Category:** Questions & Help\
**Created:** [January 7, 2024, 8:17pm UTC](https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392 "2024-01-07T20:17:06Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 7, 2024, 10:43pm UTC](https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392/2 "2024-01-07T22:43:36Z")

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Hello Matshj,

I think there’s no such thing like stupid questions 😉

First of all, take a moment to read this forum guide.  
[https://community.homey.app/t/tip-problems-with-homey/35744](https://community.homey.app/t/tip-problems-with-homey/35744)

Info we’d like to see along with your question:

- Homey model (there are 3)
- Homey firmware version
- which app did you install

The first thing I notice (“App Unavailable”) is, you either haven’t installed the Aeotec app yet, or it is stopped or crashed.  
[https://homey.app/a/com.aeotec/Aeotec/](https://homey.app/a/com.aeotec/Aeotec/)

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