# Aeotec range extenter 7 and Zigbee "Device unavailable" **URL:** \ **Category:** Questions & Help\ **Created:** [January 7, 2024, 8:17pm UTC](https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392 "2024-01-07T20:17:06Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Matshj](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matshj/32/79184_2.png) [@Matshj](https://community.homey.app/u/Matshj)\ **Post date:** [January 7, 2024, 8:17pm UTC](https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392/1 "2024-01-07T20:17:06Z")
I have just added Range Extender 7 and Range Extender Zigbee and I get the following error. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/f/afcf0486704e0cdf9fb38f804d24d800fca124c1.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/2/92ab2b2caf120f6e762d690a4c88a79ad110d383.png) What do I need to do? edit: I’m totaly new to Homey so have patience with my stupied questions 🙂 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 7, 2024, 10:43pm UTC](https://community.homey.app/t/aeotec-range-extenter-7-and-zigbee-device-unavailable/100392/2 "2024-01-07T22:43:36Z")
Hello Matshj, I think there’s no such thing like stupid questions 😉 First of all, take a moment to read this forum guide. [https://community.homey.app/t/tip-problems-with-homey/35744](https://community.homey.app/t/tip-problems-with-homey/35744) Info we’d like to see along with your question: - Homey model (there are 3) - Homey firmware version - which app did you install The first thing I notice (“App Unavailable”) is, you either haven’t installed the Aeotec app yet, or it is stopped or crashed. [https://homey.app/a/com.aeotec/Aeotec/](https://homey.app/a/com.aeotec/Aeotec/)