# Aeotec Door/Window Sensor Gen5

**URL:** <https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922>\
**Category:** Questions & Help\
**Created:** [March 22, 2019, 2:51pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922 "2019-03-22T14:51:39Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![MaWi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mawi/32/7832_2.png) [@MaWi](https://community.homey.app/u/MaWi)\
**Post date:** [March 22, 2019, 2:51pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/1 "2019-03-22T14:51:39Z")

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This device is available to install but not working properly when I install. I have four of them and all behave the same way. Tamper alarm indication all time and contact alarm not reacting at all. Any ideas how to get this working with Homey?

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**Author:** ![KonradWalsh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/konradwalsh/32/147_2.png) [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\
**Post date:** [March 22, 2019, 3:30pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/2 "2019-03-22T15:30:07Z")

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I bought and installed one these yesterday and it works fine. However, I noted one thing. If you use the sticky pads to mount it, the pads are thicker than the distance from the surface to the tamper switch. I simply slipped a small piece of metal between the two and problem solve.

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**Author:** ![MaWi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mawi/32/7832_2.png) [@MaWi](https://community.homey.app/u/MaWi)\
**Post date:** [March 22, 2019, 3:49pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/3 "2019-03-22T15:49:28Z")

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No difference for me if tamper switch has good connection, e g not mounted and manually pressed down. I still get tamper alarm flashing all time, and no reaction on contact alarm at all.

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**Author:** ![MaWi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mawi/32/7832_2.png) [@MaWi](https://community.homey.app/u/MaWi)\
**Post date:** [March 22, 2019, 4:17pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/4 "2019-03-22T16:17:23Z")

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However, if I uninstall the devices and disable/uninstall the Aeotec app, and then install the door sensirs as a ”Basic Z-Wave Device”, the contact alarm reacts. I might use them like this for now.

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**Author:** ![KonradWalsh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/konradwalsh/32/147_2.png) [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\
**Post date:** [March 22, 2019, 4:20pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/5 "2019-03-22T16:20:09Z")

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Is it possible you paired too far from homey initially

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<div class="post-metadata">

**Author:** ![MaWi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mawi/32/7832_2.png) [@MaWi](https://community.homey.app/u/MaWi)\
**Post date:** [March 22, 2019, 5:10pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/6 "2019-03-22T17:10:46Z")

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I have tried to install the Aeotec device next to Homey, but same issue.

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**Author:** ![Ian\_Gibbo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ian_gibbo/32/18603_2.png) [@Ian\_Gibbo](https://community.homey.app/u/Ian_Gibbo)\
**Post date:** [December 6, 2019, 3:23pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-gen5/10922/7 "2019-12-06T15:23:27Z")

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Any update re the tamper switches being fixed on these v5?