# Aeotec Door/Window Sensor 7

**URL:** <https://community.homey.app/t/aeotec-door-window-sensor-7/18795>\
**Category:** Questions & Help\
**Tags:** app, z-wave\
**Created:** [October 3, 2019, 8:30am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795 "2019-10-03T08:30:36Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [October 3, 2019, 1:14pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/8 "2019-10-03T13:14:54Z")

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It looks like the Product Type Id is not included. See below.  
 ![11%20pm](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/08f076a6a5a2e4378fd04e8d19fe4552fbe1e651.png)  
Yours is 514.  
Although the Product Id is correct…

Either you open a support ticket with Athom [https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request) (recommended!!) and if you have no patience and if you feel brave enough then you can side load the Aeotec app after you add the Product Type Id 514.  
To side load the app here you find instructions: [[HOW TO] CLI install method](https://community.homey.app/t/how-to-cli-install-method/198)

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