# Aeotec Door/Window Sensor 7 **URL:** \ **Category:** Questions & Help\ **Tags:** app, z-wave\ **Created:** [October 3, 2019, 8:30am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795 "2019-10-03T08:30:36Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Wilson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilson/32/12630_2.png) [@Wilson](https://community.homey.app/u/Wilson)\ **Post date:** [October 3, 2019, 8:30am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/1 "2019-10-03T08:30:36Z")
Dear Community: Is it possible to add an Aeotec Door/Window Sensor 7 with full functionality on Homey? I am only able to add it as a general z-wave device with any useful functionality. Thanks in advance for your help ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [October 3, 2019, 9:44am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/3 "2019-10-03T09:44:05Z")
This sensor has been fully supported using Aeotec app version 2.0.33 or greater. Perhaps it is added as a generic z-wave device because a missing device Id. Usually Athom does not always adds all the device Id’s from all the countries z-wave various frequencies. What country you from? If you can post a screenshot of the device Id? You find this in the phone app under the Aeotec Door Sensor, Advanced Settings. ---
**Author:** ![Wilson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilson/32/12630_2.png) [@Wilson](https://community.homey.app/u/Wilson)\ **Post date:** [October 3, 2019, 10:57am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/4 "2019-10-03T10:57:06Z")
Hi DanOne: I’m using Aeotec version 2.0.36 and my Homey version is 2.5.2. I’ve attached the screenshot with the device ID as you ask. I’ve live on Sydney, Down Under and I purchased this Aeotec sensor in Australia. I have purchased other Z-Wave devices from the same web store and they work fine. Thanks form your reply. Regards, Wil creenshot\_20191003-204532\_Homey|312x500](upload://6HXiud6Bx4oznEKATBDhMblkGPe.jpeg) ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [October 3, 2019, 11:36am UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/5 "2019-10-03T11:36:17Z")
Hey mate, I am from Melbourne. Most likely the AUS/NZ product Id is missing then. I don’t own such sensor to test it but I can look into the app and let you know if the product Id is missing for sure or not. That’s if you can let me know the product Id. You haven’t posted the screenshot BTY… , try again. ---
**Author:** ![Wilson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilson/32/12630_2.png) [@Wilson](https://community.homey.app/u/Wilson)\ **Post date:** [October 3, 2019, 12:50pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/6 "2019-10-03T12:50:11Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/c/9c291959a2318c80a3c4829d85cd0cb664c0dec1.jpeg) ---
**Author:** ![Wilson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilson/32/12630_2.png) [@Wilson](https://community.homey.app/u/Wilson)\ **Post date:** [October 3, 2019, 12:51pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/7 "2019-10-03T12:51:28Z")
Hi mate: what about now? Thanks mate ---
**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\ **Post date:** [October 3, 2019, 1:14pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/8 "2019-10-03T13:14:54Z")
It looks like the Product Type Id is not included. See below. ![11%20pm](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/08f076a6a5a2e4378fd04e8d19fe4552fbe1e651.png) Yours is 514. Although the Product Id is correct… Either you open a support ticket with Athom [https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request) (recommended!!) and if you have no patience and if you feel brave enough then you can side load the Aeotec app after you add the Product Type Id 514. To side load the app here you find instructions: [[HOW TO] CLI install method](https://community.homey.app/t/how-to-cli-install-method/198) ---
**Author:** ![Wilson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/wilson/32/12630_2.png) [@Wilson](https://community.homey.app/u/Wilson)\ **Post date:** [October 5, 2019, 1:12pm UTC](https://community.homey.app/t/aeotec-door-window-sensor-7/18795/9 "2019-10-05T13:12:47Z")
Thanks mate! I raised a support ticket as you recommend. I will check the other option on this long weekend. Thanks again mate.