# Advanced Zigbee Troubleshooting on Homey

**URL:** <https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930>\
**Category:** Tutorials\
**Created:** [September 12, 2024, 6:40pm UTC](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930 "2024-09-12T18:40:41Z")\
**Posts on this page:** 1\
**Showing post:** 17

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**Author:** ![Jonathan\_Draper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_draper/32/33978_2.png) [@Jonathan\_Draper](https://community.homey.app/u/Jonathan_Draper)\
**Post date:** [January 5, 2026, 1:51pm UTC](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930/17 "2026-01-05T13:51:05Z")

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Yes I am also very interested in this point. I’m considering a reset of the Zigbee network on my new HP2023 with (DIY) upgraded CM4 module after restoring the backup from my current HP2023. This is because of the issues documented here: [Zigbee issue with Homey Pro 2026](https://community.homey.app/t/zigbee-issue-with-homey-pro-2026/147238)

My understanding is that when I restore from backup, Homey at least attempts to restore everything about the Zigbee network including the channel as well as the table of devices etc.

What I am currently expecting to happen is this:

- I restore my DIY-upgraded HP2023 using the latest cloud backup from my current HP 2023
- The zigbee network has problems as documented in the post linked above
- I reset the zigbee network
- My zigbee devices remain in the devices view in Homey but are all broken
- All flows referring to zigbee devices become broken due to broken devices
- I then need to repair each Zigbee device. For each one:
  - I go to Maintenance \> Repair
  - Go through the steps relevant to each device
  - the device in Homey is no longer broken and all related flows referring to this device are no longer broken

- Once I’ve repaired all Zigbee devices, I’m done. All flows should now be working again.

As @Dennis_Schonherr points out, the first post in this topic suggests (in points 7 and 8) that a Zigbee reset wipes the network configuration and requires re-pairing all devices (which lines up with my expectations). But then point 7 says that “Before proceeding with a reset, ensure you have a **recent backup**. Homey’s backup feature will allow you to restore all your devices and settings after the reset”. That does not line up with my expectations: after I reset the Zigbee network, I don’t expect the backup to be immediately useful since restoring from it would bring back all of the problems with the Zigbee network that I was trying to get rid of.

Instead, after resetting the Zigbee network I’m expecting to have to manually re-pair every single Zigbee device (which will likely take me a day in itself) but then I should be done.

Can anyone confirm this is what will / should happen?

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_[View the full topic](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930)._