# Adding fibero roller shutter 3 fails in homey **URL:** \ **Category:** Questions & Help\ **Created:** [April 3, 2019, 7:19pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377 "2019-04-03T19:19:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [April 3, 2019, 7:19pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/1 "2019-04-03T19:19:13Z")
hi , I purchased two new roller shutter 3 modules from fibero, and have trouble adding them to homey at first it just gave a time out when adding the device in the app, then i tried moving homey close to the module, then the app said “een ogenblik geduld, je apparaat wordt toegevoegd…” wait a moment your device is being added , and there it stays there for more than 10 minutes now. also rebooted homey and check if i have the latest fibaro app. and now also the latest homey firmware 2.1.0. i tried again with moving homey to a cm from the antenna which gives the same result. if i look at the log in developer.athom z-wave , it says | 2019-04-03T19:03:09.671Z | Command[6] start: addNode | | --- | --- | | 2019-04-03T19:03:09.693Z | Command[6] status: addNode, status: ADD\_NODE\_STATUS\_LEARN\_READY | | 2019-04-03T19:03:39.749Z | Command[6] status: addNode, status: ADD\_NODE\_STATUS\_DONE | | 2019-04-03T19:03:39.749Z | ProcessAddNode[6]: Error: timeout | | 2019-04-03T19:03:39.753Z | Command[6] end: addNode | while the app still is “trying” i tried the switching it with the other module but gave no different result. the logging now says | 019-04-03T19:11:19.540Z | Command[8] start: getNetworkTopology | | --- | --- | | 2019-04-03T19:11:19.640Z | Command[8] end: getNetworkTopology | | 2019-04-03T19:11:19.699Z | Command[9] start: getFailedNodes | | 2019-04-03T19:11:19.705Z | Command[10] start: isFailedNode | | 2019-04-03T19:11:19.707Z | Command[11] start: isFailedNode | | 2019-04-03T19:11:19.708Z | Command[12] start: isFailedNode | | 2019-04-03T19:11:19.712Z | Command[10] end: isFailedNode | | 2019-04-03T19:11:19.714Z | Command[11] end: isFailedNode | | 2019-04-03T19:11:19.717Z | Command[12] end: isFailedNode | | 2019-04-03T19:11:19.718Z | Command[9] end: getFailedNodes | i also have three z wave outlets em6550 from eminent which still work. and thought maybe i have to remove them? to get this to work? the roller shutter itself works if i try the s1 switch, it first goes down and if switch it again it goes up. has anybody a clue how to fix this or what to try? ---
**Author:** ![Lars\_Faber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_faber/32/8118_2.png) [@Lars\_Faber](https://community.homey.app/u/Lars_Faber)\ **Post date:** [April 3, 2019, 7:27pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/2 "2019-04-03T19:27:43Z")
Looks like a bug and it’s fixed in the next version: ## Homey v2.1.1-rc.1 experimental - [Z-Wave] Fixed a bug that did not show an error during ‘Add a device’ I had also trouble adding a Fibaro motion sensor yesterday. The app was stuk on “Adding device”. ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [April 3, 2019, 7:30pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/3 "2019-04-03T19:30:37Z")
And if you used the experimental firmware the adding “succeeded”? because i’m now running on the stable… ---
**Author:** ![Lars\_Faber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_faber/32/8118_2.png) [@Lars\_Faber](https://community.homey.app/u/Lars_Faber)\ **Post date:** [April 3, 2019, 7:34pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/4 "2019-04-03T19:34:42Z")
I’m also on the stable version , so i don’t know. I got the changelog from: [https://firmware.athom.com/](https://firmware.athom.com/) Maybe it’s also a bug in the Fibaro app, the app was also updated yesterday on my Homey. After 3 times trying to add the device it worked for me. Between the attemps i also rebooted Homey. ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [April 3, 2019, 7:43pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/5 "2019-04-03T19:43:43Z")
Ok, well I already tried five times , but still no luck. will try it again… but i’m not expecting a different result… I also submitted a support request to Athom now, but that usually takes a while before you get a response ---
**Author:** ![Tasz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tasz/32/17196_2.png) [@Tasz](https://community.homey.app/u/Tasz)\ **Post date:** [April 3, 2019, 8:30pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/6 "2019-04-03T20:30:05Z")
I use a roller shutter 3 here without any problem Fibaro app V 2.1.31 Homey Firmware 2.1.0 ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [April 4, 2019, 7:38am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/7 "2019-04-04T07:38:01Z")
good to hear it works when included, unfortunately the inclusion fails… So i have to wait for Athom to respond ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [April 6, 2019, 6:20pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/8 "2019-04-06T18:20:14Z")
So Athom suggested to do a remove node first and then try again. Bit strange to try on a brand new device but okay That also failed . But when I tried again when I started the inclusion mode on honey I pressed the b button three times , and when screen said adding the device I pressed the button again multiple times in rapid succession and a green pulsating light came on on the fibaro module. Tried the remove node that worked and I Tried the adding procedure a few times until the green light went of after a few seconds and it then was added! I did that while the homey was Eithin 30 cm of the module … not sure if it is necessary , because a full power inclusion should be possible … bit of a pain in the ass to do but it finally worked! ---
**Author:** ![Lars\_Faber](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lars_faber/32/8118_2.png) [@Lars\_Faber](https://community.homey.app/u/Lars_Faber)\ **Post date:** [April 7, 2019, 8:19am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/9 "2019-04-07T08:19:21Z")
Good to hear that it finaly works Fabien! ---
**Author:** ![gabriel.klappenbach](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gabriel.klappenbach/32/8123_2.png) [@gabriel.klappenbach](https://community.homey.app/u/gabriel.klappenbach)\ **Post date:** [April 22, 2019, 11:52am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/10 "2019-04-22T11:52:42Z")
Just want to confirm that I also had the same problems including. Whenever I added the roller shutter 3, it never showed up as a device, so seems like it failed silently. When i triple pressed to add the device, and then clicked the button once per second while Homey was adding the device, it finally worked, and the device was added successfully. ---
**Author:** ![Camelen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camelen/32/9613_2.png) [@Camelen](https://community.homey.app/u/Camelen)\ **Post date:** [April 23, 2019, 10:24am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/11 "2019-04-23T10:24:46Z")
I have recently added a couple of Roller Shutter 2 to Homey. And I have a smiliar experience that 3 presses of the button don’t really work. I pressed three times and then a couple of times more randomly until Homey said it started to include it. Then I stopped pressing and it just went along fine. So something seems to be a bit strange with the roller shutters (also the previous version). ---
**Author:** ![PatrickR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrickr/32/9977_2.png) [@PatrickR](https://community.homey.app/u/PatrickR)\ **Post date:** [May 6, 2019, 9:36pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/12 "2019-05-06T21:36:28Z")
Hello everyone, I have the same issue with the roller shutter 3 and was happy to read about your solutions. However none of them work for me… On my phone screen „adding a device“ never appears. Just „press the button 3 times…“ then after about 20 seconds „timeout…“. I tried with the S1 button as well as with the B button. Pressing 3 times as well as pressing once per second etc… The device seems to be connected ok: With the S2 button the shutter opens and closes, seems to be the default config. And when I hold the B button long I also get into the LED-Color menu and can e.g. reset the device. Homey was about 1.5 meters away from the shutter. Fibaro app V 2.1.31 Homey Firmware 2.1.1 I believe the firmware on the RS3 is 5.0, according to Amazon, and some people reported problems with it. But I have no Fibaro Home Center or anything to upgrade the firmware. Is this mandatory? Then I guess I send the shutter back… How can I access logs to see if they are communicating at all? Do you have other ideas? Thanks a lot and cheers, Patrick ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [May 7, 2019, 4:22am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/13 "2019-05-07T04:22:14Z")
Hi PatrickR, You can access the zwave logs from [developer.athom.com](http://developer.athom.com) , sign in --\> (pick the right homey if you have multiple) and go to tools --\> Z-Wave . There you should probably have to toggle in the in the log tile ,the logging switch , it then logs all the zwave actions in the log. Maybe it gives a clue of what’s going on with your pairing… I’m saying this from top of mind so maybe the actual namings/labels may differ at [developer.athom.com](http://developer.athom.com) About the distance, I’m not sure I ended up to pair 30 cm from homey but that seems unlikely close to be necessary . Other devices paired fine from + 3m . Have you got /already paired other zwave devices ? ---
**Author:** ![PatrickR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrickr/32/9977_2.png) [@PatrickR](https://community.homey.app/u/PatrickR)\ **Post date:** [May 7, 2019, 8:27pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/14 "2019-05-07T20:27:06Z")
Hi Fabien, thanks for your quick reply! It seems there is no communication at all? | 2019-05-07T09:25:07.180Z | Command[5] start: addNode | | --- | --- | | 2019-05-07T09:25:07.223Z | Command[5] status: addNode, status: ADD\_NODE\_STATUS\_LEARN\_READY | | 2019-05-07T09:25:37.279Z | Command[5] status: addNode, status: ADD\_NODE\_STATUS\_DONE | | 2019-05-07T09:25:37.280Z | ProcessAddNode[2]: Error: timeout | | 2019-05-07T09:25:37.292Z | Command[5] end: addNode | | 2019-05-07T09:25:42.830Z | Command[6] start: addNodeAbort | | 2019-05-07T09:25:42.832Z | Command[6] end: addNodeAbort | I can try even closer using an extension cable from the socket, but that seems weird to me… Unfortunately I don’t own any other Z-Wave devices yet. ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [May 8, 2019, 10:24am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/15 "2019-05-08T10:24:37Z")
It looks a bit like my message logs the first (trillion) tries… but i did get the adding screen on my homey app… (and you did not?) But i had too press really quickly on the b button (faster than once a second more like three in a second) and then a few times more until a green led on the device came on. But i’'m really not an expert on this… maybe someone else has other options? ---
**Author:** ![PatrickR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrickr/32/9977_2.png) [@PatrickR](https://community.homey.app/u/PatrickR)\ **Post date:** [May 8, 2019, 11:11pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/16 "2019-05-08T23:11:45Z")
Wow! After reading a different thread on a similar issue > [@Fibaro single switch 2, can\`t connect](https://community.homey.app/t/fibaro-single-switch-2-can-t-connect/8708/5): > > Thanks! I have already installed that, and when I go to “Homey” (app) -\> Devices -\> + -\> Fibaro -\> Single Switch 2 -\> Install -\> pushing the button on fibaro 3 times - \> No Z-wave device has been found Have tried this over and over again. But do I need to take the homey device around the house to set up each and every device? and trying different stuff mentioned there it finally worked! Unbelievable 😱. So roughly what I did (maybe helps others or myself for the next switch 😄): - on developer page → zwave → remove any node. Klicking the B button of my RS3 several times. It felt like it didn’t do anything, but who knows. - Plug in Homey with an extension court so that i could hold it in my arm, next to (~15cm) the RS3, while doing the further steps: - In Homey App: Add device → Homey (not Fibaro) → Zwave → Install. Then 5-time quick click of B Button, further random clicks. → No device found. - repeat the above using Fibaro device → not found. - repeat again using Homey → Zwave. 5-time Click, wait, 5-time click, wait almost until timeout, 3-time click → „wait while device is adding“ (or similar). Yupiiie! 🎉 - Perform calibration using Homey app, worked fine! I must say those last 3 clicks almost never happened. In my head I was already retouring the RS3s to Amazon… Really strange/random/frustrating procedure, I hope I will succeed 2 more times… ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [May 10, 2019, 10:12am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/17 "2019-05-10T10:12:23Z")
good to hear you succeeded with adding your rolling shutter! What i do know is that you can exit the pairing mode, when it is in pairing mode (duh) and you press the b button too many times, they say 3 times somewhere in the manual when it is in pairing mode, but i’m not sure , i did sequences of three presses and i stopped when the green light came on on the module. still a bit timing luck involved i guess… bit strange , the advertise it as easy to install. I thought the remove node option did show some results in the log with me though. ---
**Author:** ![enh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/enh/32/10218_2.png) [@enh](https://community.homey.app/u/enh)\ **Post date:** [May 12, 2019, 5:25pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/18 "2019-05-12T17:25:01Z")
Hello, with adding the RS3 i have no problems, works perfectly. However, I fail to calibrate. The roller shutter opens and closes. After that, however, I can’t approach any intermediate position, just open or close. What do I have to do so that I can approach intermediate positions? ---
**Author:** ![Fabien\_Schmitz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fabien_schmitz/32/8472_2.png) [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\ **Post date:** [May 15, 2019, 6:19am UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/19 "2019-05-15T06:19:54Z")
Hi Enh, So you triggered the calibration procedure ? which runs( closes and opens again)? and after that you can’t set a middle position with the dim slider? I assume you set the correct device type setting in your rolling shutter 3? Does your rolling shutter has end switches built in and direct motor connection? or is there a built in driver, which does it own thing on a trigger? there are several more settings in the rolling shutter 3 which can influence the behavior of your rolling shutter with a rolling shutter 3 (or 2 or 1 🙂 ) ---
**Author:** ![enh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/enh/32/10218_2.png) [@enh](https://community.homey.app/u/enh)\ **Post date:** [May 22, 2019, 6:36pm UTC](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377/20 "2019-05-22T18:36:29Z")
Hi Fabien, > So you triggered the calibration procedure ? which runs( closes and opens again)? and after that you can’t set a middle position with the dim slider? > **yes** > I assume you set the correct device type setting in your rolling shutter 3? > **yes** > Does your rolling shutter has end switches built in and direct motor connection? or is there a built in driver, which does it own thing on a trigger? > **direct motor connection with mechanical end stops** even to the manual inputs, the roller shutter only reacted to I1. There it was either completely open or completely closed. I ordered a Qubino now, everything works fine. Even the inclusion works automatically as soon as the device is powered up. With the Fibaro you have to toggle 3 times fast. [Next page](https://community.homey.app/t/adding-fibero-roller-shutter-3-fails-in-homey/11377.md?page=2)