# Adding device Neo Coolcam doorsensor ''ontwakingsperiode wordt opgehaald'' **URL:** \ **Category:** Questions & Help\ **Created:** [November 23, 2018, 12:16pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365 "2018-11-23T12:16:35Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 12:16pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/1 "2018-11-23T12:16:35Z")
Hi guys, I am trying to connect another doorsensor, but everytime I get stuck at the last part. “ontwakingsperiode wordt opgehaald” (awakening periode being fetched??) and then nothing happens. Eventually the process stops telling me no device was found?? I’ve already done a full reset on the doorsensor and a restart of homey. Anyone with a solution?? ---
**Author:** ![Frans\_Keeman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_keeman/32/79711_2.png) [@Frans\_Keeman](https://community.homey.app/u/Frans_Keeman)\ **Post date:** [November 23, 2018, 12:28pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/2 "2018-11-23T12:28:21Z")
have you tried removing it first from the zwave network? Maybe that wil help greetz Frans ---
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 12:30pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/3 "2018-11-23T12:30:09Z")
Yes, funny enough it is added to the zwave network although it gave an error. I have already removed it again but this still resulted in the same ‘‘errors’’. Update: The third time it got stock at: Association groups instellen… ---
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 12:43pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/4 "2018-11-23T12:43:24Z")
Is there an issue with adding nodes? ## 1.5.13 experimental - [433 Mhz] Improved signal reception and transmission - [868 Mhz] Improved signal reception and transmission - [Z-Wave] Fixed a bug where Z-Wave packets could be delivered after a delay - [Z-Wave] Fixed a bug that could prevent Z-Wave S2/FLiRS nodes from pairing - [Z-Wave] Added a remove node button in the developer tools - [Z-Wave] Fixed a bug that could prevent failed devices from being deleted - [ZigBee] Better handling of Xiaomi data - [IR] Fixed a bug where homey would freeze when speaking while sending IR - [Signals] Improved signal parsing for unit-based signals - [Signals] Improved signal parsing for signals without SOF - [Other] Fixed an issue that could cause slow boots - [Other] Fixed an issue that could cause a red ring during boot - [Other] Fix a bug where some Homeys could experience problems when connecting to wifi networks when a 5GHz network with the same name exists - [Core] Update Node.js to 8.12.0 - [Other] Various bugfixes and minor improvements ---
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 1:59pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/6 "2018-11-23T13:59:10Z")
Yes, the other one was added without any problems ---
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 2:20pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/8 "2018-11-23T14:20:20Z")
Yes. I swapped batteries with an other one. No Joy! ---
**Author:** ![Rocodamelshekima](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rocodamelshekima/32/8209_2.png) [@Rocodamelshekima](https://community.homey.app/u/Rocodamelshekima)\ **Post date:** [November 23, 2018, 3:11pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/9 "2018-11-23T15:11:12Z")
> [@RoyWissenburg](#): > > or the battery isnt full (did you check it) > [@kvanzoelwen](#): > > Yes. I swapped batteries with an other one. Dunno if this is the problem but swapping it with another one is not the same as checking. Measure is the only good option. ---
**Author:** ![kvanzoelwen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kvanzoelwen/32/9849_2.png) [@kvanzoelwen](https://community.homey.app/u/kvanzoelwen)\ **Post date:** [November 23, 2018, 4:39pm UTC](https://community.homey.app/t/adding-device-neo-coolcam-doorsensor-ontwakingsperiode-wordt-opgehaald/4365/10 "2018-11-23T16:39:32Z")
Done! Took a new battery out of the box, still nothing???