# Adding and readding devices failure

**URL:** <https://community.homey.app/t/adding-and-readding-devices-failure/114347>\
**Category:** Questions & Help\
**Tags:** homey-pro-2023\
**Created:** [August 13, 2024, 5:50pm UTC](https://community.homey.app/t/adding-and-readding-devices-failure/114347 "2024-08-13T17:50:17Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![PeterHa](https://avatars.discourse-cdn.com/v4/letter/p/94ad74/32.png) [@PeterHa](https://community.homey.app/u/PeterHa)\
**Post date:** [August 14, 2024, 4:53pm UTC](https://community.homey.app/t/adding-and-readding-devices-failure/114347/4 "2024-08-14T16:53:39Z")

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Does it happen only with Sonoff devices?  
In that case I would raise the question in the Sonoff thread for the community app

> [@\[APP\]\[Pro\] SONOFF Zigbee](https://community.homey.app/t/app-pro-sonoff-zigbee/36418):
>
> This app makes Homey support SONOFF Zigbee devices! SONOFF Takes Care of Your ‘Home’ “Founded out of a simple need: make your lives easier, smart and better. we’ve the ambition to design and create the most innovative smart products with a simple and affordable way to give you a smarter home.” / SONOFF Supported devices: SNZB-01 / WB01 - Wireless Switch SNZB-01P - Wireless Button SNZB-02D - Temperature and Humidity sensor with LCD screen SNZB-02P / SNZB-02 / TH01 - Temperature and Humidity…

or raise a ticket with the link from the app page of the official app

> **[Sonoff | Homey](https://homey.app/de-de/app/se.styrahem.sonoff.zigbee/Sonoff/)**
>
> Bringt Ihr Zuhause zum Leben

Depends which app you are using.

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