# Add a “Family Member” function is not working! Any help please? **URL:** \ **Category:** Questions & Help\ **Created:** [October 31, 2020, 8:12am UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765 "2020-10-31T08:12:49Z")\ **Posts on this page:** 11\ **Page:** 3
**Author:** ![CarbonProp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carbonprop/32/152916_2.png) [@CarbonProp](https://community.homey.app/u/CarbonProp)\ **Post date:** [January 27, 2026, 1:59pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/41 "2026-01-27T13:59:36Z")
It’s got to be a domain issue. It’s attempting to resolve [connect.athom-prod-useast1-001-shs.homeypro.net](http://connect.athom-prod-useast1-001-shs.homeypro.net) I’ve tried a name lookup from my network and also used [dnschecker.org](http://dnschecker.org). Nothing can resolve this URL. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 27, 2026, 7:54pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/42 "2026-01-27T19:54:40Z")
Good find, i didn’t expect the URL to be unresolvable. Please report your findings to homey.app/support. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 28, 2026, 3:39pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/43 "2026-01-28T15:39:07Z")
David, I posted the issue at Homey Slack channel the other day, and Athom replied they’ve located and fixed the issue. Can you try again, @CarbonProp ? ---
**Author:** ![CarbonProp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/carbonprop/32/152916_2.png) [@CarbonProp](https://community.homey.app/u/CarbonProp)\ **Post date:** [January 28, 2026, 5:28pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/44 "2026-01-28T17:28:40Z")
Works perfectly! Thanks a million for the help! ---
**Author:** ![bupemko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bupemko/32/120823_2.png) [@bupemko](https://community.homey.app/u/bupemko)\ **Post date:** [February 1, 2026, 3:17pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/45 "2026-02-01T15:17:57Z")
I tried this both on Android and iOS, setup new account, invite sent over, link just opens the app and nothing happens. I have a SHS, is adding users not supported on self hosted? ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [February 1, 2026, 4:20pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/46 "2026-02-01T16:20:52Z")
You can try logging in on a PC and accepting the invite there. The deeplink that the app uses doesn’t always work correctly. ---
**Author:** ![bupemko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bupemko/32/120823_2.png) [@bupemko](https://community.homey.app/u/bupemko)\ **Post date:** [February 3, 2026, 10:13am UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/47 "2026-02-03T10:13:49Z")
Thank you, I was able to accept the invite in a web browser after disabling all tracking/adblocking protection. Homey should update their guide to include this as a known issue with their mobile apps. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 4, 2026, 1:35am UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/48 "2026-02-04T01:35:21Z")
> [@bupemko](#): > > Homey should update their guide to include this as a known issue with their mobile apps. Hi, (Officially) this is just a user forum. It’s best practice to contact Support to share your improvement suggestions. ---
**Author:** ![bupemko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bupemko/32/120823_2.png) [@bupemko](https://community.homey.app/u/bupemko)\ **Post date:** [February 4, 2026, 9:15am UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/49 "2026-02-04T09:15:24Z")
I tried doing that. It seems for SHS users there is no option to contact support as I got the following after selecting the area where I got stuck: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/10eef53387e484cdb9c27ffcd6e2759221fca092.png) So it seems for SHS there is no official support, just this community forum. Edit: for Athom’s credit they do mention as a note in the documentation [here](https://support.homey.app/hc/en-us/articles/360012615814-Adding-managing-removing-user-accounts-on-Homey)to turn of adblockers however there is no suggestion to try to accept the invite in a desktop browser if the app fails. Also the app does not provide any feedback, at least in the browser I was seeing an error until I disabled the protections in Brave browser. ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [February 4, 2026, 9:38am UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/50 "2026-02-04T09:38:55Z")
> [@bupemko](#): > > no option to contact support Select Mobile app or Web app. Next click Contact Support. ![IMG_2443](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/2/e227fde26dcc52d40489692e0cf86f4864cc6f33.jpeg) ![IMG_2444](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/588e23198407e11b87f71601efc76b56acf9f5cf.jpeg) ---
**Author:** ![bupemko](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bupemko/32/120823_2.png) [@bupemko](https://community.homey.app/u/bupemko)\ **Post date:** [February 4, 2026, 5:18pm UTC](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765/51 "2026-02-04T17:18:30Z")
Thanks, did not think of that. I had issues with the Family setup so I wanted to get support for that. Next time if I need help I’ll keep the above in mind. [Previous page](https://community.homey.app/t/add-a-family-member-function-is-not-working-any-help-please/36765.md?page=2)