# Activate Homey Pro

**URL:** <https://community.homey.app/t/activate-homey-pro/103824>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [February 12, 2024, 12:14pm UTC](https://community.homey.app/t/activate-homey-pro/103824 "2024-02-12T12:14:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Marc\_Iven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marc_iven/32/82278_2.png) [@Marc\_Iven](https://community.homey.app/u/Marc_Iven)\
**Post date:** [February 12, 2024, 12:14pm UTC](https://community.homey.app/t/activate-homey-pro/103824/1 "2024-02-12T12:14:18Z")

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Hi,

I received my Homey Pro today, but cannot activate it. I’ve got his message:

Failed to activate Homey Pro. The serial number of this Homey is invalid. Please contact support.

Anyone that can help?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [February 12, 2024, 12:15pm UTC](https://community.homey.app/t/activate-homey-pro/103824/2 "2024-02-12T12:15:50Z")

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> [@Marc\_Iven](#):
>
> Anyone that can help?

Yes: [contact support](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request).

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [February 12, 2024, 3:52pm UTC](https://community.homey.app/t/activate-homey-pro/103824/3 "2024-02-12T15:52:15Z")

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First of all, welcome to the Homey Community!

To make sure you are aware of the forum rules, please read the Welcome to the forum post [here](https://community.homey.app/t/welcome-to-the-forum/31).