# Account Linking Issue
**URL:** https://community.homey.app/t/account-linking-issue/101578
**Category:** Apps
**Tags:** homey-pro
**Created:** [January 18, 2024, 6:39pm UTC](https://community.homey.app/t/account-linking-issue/101578 "2024-01-18T18:39:45Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@chaosrain](https://community.homey.app/u/chaosrain)
#### Post date: [January 18, 2024, 6:39pm UTC](https://community.homey.app/t/account-linking-issue/101578/1 "2024-01-18T18:39:45Z")
Couldn’t find an “Official” app thread for WiZ Connected, even though it’s Official so I’m hoping I didn’t miss the thread.
I’ve installed the app and attempted to add a bulb. The app instructions provide guidance: Go to Wiz App, get integration code, input into authentication window. I do all of those things and get a browser message that I’m done and can close the window. When I go back to my Homey app, I’m stuck on a Log in with your account screen and a message saying “Please log in on the website of the manufacturer.”
Is it possible that the account linkage flow is broken with this app presently?
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### Author:  [@chaosrain](https://community.homey.app/u/chaosrain)
#### Post date: [January 18, 2024, 8:27pm UTC](https://community.homey.app/t/account-linking-issue/101578/2 "2024-01-18T20:27:37Z")
> [@chaosrain](#):
>
> I’ve installed the app and attempted to add a bulb. The app instructions provide guidance: Go to Wiz App, get integration code, input into authentication window. I do all of those things and get a browser message that I’m done and can close the window. When I go back to my Homey app, I’m stuck on a Log in with your account screen and a message saying “Please log in on the website of the manufacturer.”
>
> Is it possible that the account linkage flow is broken with this app presently?
Emailed Developer…the wait begins…
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 19, 2024, 12:25am UTC](https://community.homey.app/t/account-linking-issue/101578/3 "2024-01-19T00:25:20Z")
Did you try with both mobile and web app? Sometimes the results are better using the web app.
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### Author:  [@chaosrain](https://community.homey.app/u/chaosrain)
#### Post date: [January 19, 2024, 3:13am UTC](https://community.homey.app/t/account-linking-issue/101578/4 "2024-01-19T03:13:35Z")
Thank you!!!
I had tried both the Android and iOS apps. Web app was the ticket!