# Access Homey via 4G **URL:** \ **Category:** Questions & Help\ **Created:** [June 2, 2023, 4:02pm UTC](https://community.homey.app/t/access-homey-via-4g/81571 "2023-06-02T16:02:51Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Helge\_Kooistra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/helge_kooistra/32/75628_2.png) [@Helge\_Kooistra](https://community.homey.app/u/Helge_Kooistra)\ **Post date:** [June 2, 2023, 4:02pm UTC](https://community.homey.app/t/access-homey-via-4g/81571/1 "2023-06-02T16:02:51Z")
I recently discovered that the homey app works fine when in the house. Bun when I’m walking outside my WiFi coverage the app says it has no connection to the Homey system? I thought it is a cloud based system so I should be able to use the app outside my WiFi coverage? ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 2, 2023, 4:32pm UTC](https://community.homey.app/t/access-homey-via-4g/81571/2 "2023-06-02T16:32:58Z")
It’s probably some specific issue of your connection, as Homey is indeed remotely accessible. Open the app, go to More - Settings - General, check section Connection , it shoud show Cloud ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 2, 2023, 5:16pm UTC](https://community.homey.app/t/access-homey-via-4g/81571/3 "2023-06-02T17:16:10Z")
> [@Helge\_Kooistra](#): > > I recently discovered that the homey app Welcome in the Community, > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members 09-2021 and 01-2023 Since September 2021 there are new Family members: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023: Homey Pro Early 2023 is getting delivered to the early adopters. And while using Homey with or without a Homey Bridge on m… 1 What Homey do you have, or is your Question about? 2 What Mobile App do you use, 3 What is the status of Homey - Settings and - Cloud [My Homey](https://my.homey.app/settings/system/general) ? 4 How did you verify that you Phone has internet connectivity? 5 What have you tried already? ---
**Author:** ![Helge\_Kooistra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/helge_kooistra/32/75628_2.png) [@Helge\_Kooistra](https://community.homey.app/u/Helge_Kooistra)\ **Post date:** [June 2, 2023, 8:33pm UTC](https://community.homey.app/t/access-homey-via-4g/81571/4 "2023-06-02T20:33:57Z")
Eh… in my app it says ‘local’ ? No way of changing that it seems. It’s the Homey pro (2019), I use the iOS app, and all other connections on the phone are ok. Only the Honey program ain’t accessible via the cloud ![IMG_0270](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4f7d7b1591e553de33fb4f0ac7ddde7ff4ff0a4f.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [June 2, 2023, 10:29pm UTC](https://community.homey.app/t/access-homey-via-4g/81571/5 "2023-06-02T22:29:55Z")
> [@Helge\_Kooistra](#): > > my app it says ‘local’ ? That’s OK if that works, then your Homey is the fastest … But what Says Cloud, just above that. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/d/cd552864e09d3fbfc3a7a3321494fe8dc98c91ce.png) ---
**Author:** ![Helge\_Kooistra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/helge_kooistra/32/75628_2.png) [@Helge\_Kooistra](https://community.homey.app/u/Helge_Kooistra)\ **Post date:** [June 3, 2023, 8:27am UTC](https://community.homey.app/t/access-homey-via-4g/81571/6 "2023-06-03T08:27:47Z")
Ok, something shady going one here… 1. The ‘cloud option’ was not visible in my settings. 2. I went -from my phone- to the my homey web page. I had two options, start the Honey app or start the web layout . I choose the web layout 3. Over there I saw ‘cloud connected’ 4. Then started the Homey app and suddenly the cloud option was visible in the menu 5. Turned off WiFi and the app works as it should So maybe the app automatically only is ‘local’. When I connected to the my homey page it ‘discovered’ that there was a hidden cloud world that it could access. And after that it ‘knows’ it is there and uses it.