# Acces code to download the invoice cloud backup

**URL:** <https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480>\
**Category:** Questions & Help\
**Tags:** official\
**Created:** [February 27, 2020, 1:57am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480 "2020-02-27T01:57:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Pauluz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pauluz/32/5569_2.png) [@Pauluz](https://community.homey.app/u/Pauluz)\
**Post date:** [February 27, 2020, 1:57am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480/1 "2020-02-27T01:57:17Z")

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Hi All,

I wasn’t been able to download my invoice for the subscription for the Homey Cloud Backup, because I need an acces code that is included in the mail i should have received?  
I double checked my inbox, spambox etc… but no mail with any code to unlock this.  
See below:  
[Knipsel|616x457](https://community.homey.app/uploads/short-url/6kIC8JKG1NnUt4gyDx1pIYC20jH.jpeg)

What’s going on?

Thanks!

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**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [February 27, 2020, 2:12am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480/2 "2020-02-27T02:12:54Z")

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That’s a question only Athom can answer. And Athom is not monitoring those forum. At least that’s what they say.

I would send an email to Athom support.

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**Author:** ![Pauluz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pauluz/32/5569_2.png) [@Pauluz](https://community.homey.app/u/Pauluz)\
**Post date:** [February 27, 2020, 2:26am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480/3 "2020-02-27T02:26:26Z")

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Hi Danone,

Thanks for responding.  
My first try to get an answer was through this forum.  
Next try would be an email to athom indeed.  
Do you happen to know what emailaddress to use?  
Is it just [support@athom.com](mailto:support@athom.com) or [info@athom.com](mailto:info@athom.com)?

Thanks in advance,  
Pauluz^

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**Author:** ![PetervdK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/petervdk/32/20669_2.png) [@PetervdK](https://community.homey.app/u/PetervdK)\
**Post date:** [February 27, 2020, 5:44am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480/4 "2020-02-27T05:44:30Z")

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> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31):
>
> Hi! Welcome to our Forum, we’re glad you found us! On this Forum you can discuss everything regarding Homey and Athom. This forum is for everyone, independent of your knowledge and experience with our products. I thought it would be a good idea to set some guidelines so we’re all getting the most out of this medium. Here we go: Please stay on-topic. Please use a meaningful title for your thread. [Search](https://community.homey.app/search) for your topic ideas on the forum to see if somebody else already mentioned it som…

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**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [February 27, 2020, 5:47am UTC](https://community.homey.app/t/acces-code-to-download-the-invoice-cloud-backup/26480/5 "2020-02-27T05:47:29Z")

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I would use [support@athom.com](mailto:support@athom.com)