# Accepting invitation not working, Homey-Offline message **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [November 15, 2023, 8:00pm UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756 "2023-11-15T20:00:40Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Marcel\_de\_Haan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_de_haan/32/79343_2.png) [@Marcel\_de\_Haan](https://community.homey.app/u/Marcel_de_Haan)\ **Post date:** [November 15, 2023, 8:00pm UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/1 "2023-11-15T20:00:40Z")
After sending invite, the guest (after creation of account) tries to accept, but then the message is Homey\_offline. Tried with WIFI connection and 5g, nothing works. This is with Homey-pro. What is the problem??? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 16, 2023, 1:12am UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/2 "2023-11-16T01:12:56Z")
“Homey offline” seems to be an issue for the Pro 2023 > [@Homey unreachable](https://community.homey.app/t/homey-unreachable/94704): > > Since this night my Homey Pro has become unreachable via the app or my pc. All my home automation that do not require a network are still working, but the Homey is unreachable. I have tried updating the firmware by connecting it to my pc this morning, without any success. My internet is working fine, so that’s also not an issue. Anyone has any ideas? Before I do a factory reset… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [November 16, 2023, 11:06am UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/3 "2023-11-16T11:06:00Z")
> First of all, welcome to the Homey Community! > > To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31). ---
**Author:** ![Marcel\_de\_Haan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_de_haan/32/79343_2.png) [@Marcel\_de\_Haan](https://community.homey.app/u/Marcel_de_Haan)\ **Post date:** [November 16, 2023, 11:20am UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/4 "2023-11-16T11:20:37Z")
I checked fora, googled posts, but nothing similar. With my own account everything works, the invite does not work and then the message appears. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [November 16, 2023, 11:47am UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/5 "2023-11-16T11:47:49Z")
I assume that it also has to do with the currently discussed problem that Homey is very often shown as offline since the firmware update to v10.1.0. I don’t follow all these posts, so I assumed that your problem is already discussed in one of these posts. I will edit my comment accordingly. Please contact Athom support for assistance. Apart from the suggestions mentioned in the other posts, e.g. restart router, restart Homey, etc., probably no other user is able to help you. By the way, this is a user-only forum. Athom employees do check in from time to time, but you won’t get an answer from them. ---
**Author:** ![Marcel\_de\_Haan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_de_haan/32/79343_2.png) [@Marcel\_de\_Haan](https://community.homey.app/u/Marcel_de_Haan)\ **Post date:** [November 16, 2023, 8:04pm UTC](https://community.homey.app/t/accepting-invitation-not-working-homey-offline-message/94756/6 "2023-11-16T20:04:59Z")
Okay,thanks, I did send in a service request. Let’s what comes up.