# 12-Month Cloud Backup Service Not Available in U.S.?

**URL:** <https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088>\
**Category:** Questions & Help\
**Created:** [March 20, 2025, 12:46am UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088 "2025-03-20T00:46:48Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Bob\_Simons](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_simons/32/120735_2.png) [@Bob\_Simons](https://community.homey.app/u/Bob_Simons)\
**Post date:** [March 20, 2025, 12:46am UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088/1 "2025-03-20T00:46:48Z")

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I tried to purchase a 12-month subscription for cloud backups. Put the subscription in my cart and selected Checkout. A notice popped up that it was not available in the selected country (United States) and that the item was removed from my cart. Yes, I was on the U.S. version of the page with United States selected.

Is the 12-month subscription actually not available in the U.S. or is there just some sort of issue with the website?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 20, 2025, 2:11am UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088/2 "2025-03-20T02:11:07Z")

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Only homey.app/support can answer this, Bob.

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**Author:** ![Bob\_Simons](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_simons/32/120735_2.png) [@Bob\_Simons](https://community.homey.app/u/Bob_Simons)\
**Post date:** [March 20, 2025, 3:10am UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088/3 "2025-03-20T03:10:53Z")

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I’ve sent a support request. I guess I’ll have to wait a few weeks to hear from them.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [March 20, 2025, 6:39pm UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088/4 "2025-03-20T18:39:59Z")

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Did you know nothing is send to your physical address?

so telling your adres is fe Athom’s HQ 😉  
your OWN Email address and you should already been logged on in your Athom/Homey Account in the store… and Pay fe Euro’s using your PayPal or VISA/MasterCard …

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6bebd98b0da765ec97e40db4610e0865529c8f05.png)

And if you think you need it for 3 years just add it 3 times and pay in advance once.

Almost sure that should work 🙃

Pls anyone who did it, let us know if it worked or not!

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**Author:** ![Bob\_Simons](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bob_simons/32/120735_2.png) [@Bob\_Simons](https://community.homey.app/u/Bob_Simons)\
**Post date:** [March 20, 2025, 10:55pm UTC](https://community.homey.app/t/12-month-cloud-backup-service-not-available-in-u-s/133088/5 "2025-03-20T22:55:42Z")

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That seems like it should work… but what a silly way of doing things.