# 12.9.0-rc.3 Aqara app does not work **URL:** \ **Category:** Questions & Help\ **Created:** [October 22, 2025, 9:19am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394 "2025-10-22T09:19:28Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 22, 2025, 9:19am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/1 "2025-10-22T09:19:28Z")
After the latest update on Homey pro 23. Crash symbol on all Aqara sensors. The app just spins… ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 22, 2025, 1:45pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/2 "2025-10-22T13:45:17Z")
Did you already cut the power from Homey for at least 10 minutes? If that didn’t help out: Please report in the Aqara app topic to alert the developers, as well as [https://homey.app/support](https://homey.app/support). You’ll find links to these app topics on the app page at the app store. ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 22, 2025, 9:20pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/3 "2025-10-22T21:20:37Z")
I did. Did not help ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 22, 2025, 9:47pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/4 "2025-10-22T21:47:56Z")
You can revert from the RC firmware to the stable firmware to “solve” it. > [@\[HowTo\]\[Pro 2023/Mini\] Revert from experimental to stable firmware](https://community.homey.app/t/howto-pro-2023-mini-revert-from-experimental-to-stable-firmware/100752/1): > > ### How to: > > 1. Disable experimental updates @ [Homey Developer Tools](https://tools.developer.homey.app/tools/settings) > 2._Disabling experimental updates is key here!_\* > 2. Create a backup! _It’s important for the experimental updates to be disabled_ > NOTE: _You’ll need the backup when things went wrong; so, there’s no need for restoring backups when this procedure succeeds_ > 3. Follow the steps at [https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-Early-2023-to-a-PC-Mac-with-USB). > 4. Choose _Software Update_ ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 23, 2025, 8:10pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/5 "2025-10-23T20:10:42Z")
When can we expect this problem to be solved? ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [October 23, 2025, 10:03pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/6 "2025-10-23T22:03:49Z")
Have you reported this issue to Athom? If not, I suggest you do so via [Support | Homey](https://homey.app/support/). Athom does not monitor this forum actively. The best chance for getting issues resolved is by reaching out to them via their support channel. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 23, 2025, 11:40pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/7 "2025-10-23T23:40:16Z")
Like I suggested, the quickest fix is to revert to stable firmware. But probably you didn’t understand a word I wrote, or I’m in your ignore list 🤪 Despite my advice to inform support: As I realized later on, Athom (officially) doesn’t give any support to RC / beta firmware; it’s also not supposed to run on your daily driver Homey… ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 24, 2025, 8:34am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/8 "2025-10-24T08:34:47Z")
Ok, thanks. I reported the problem to Athom homey support and we are in the process of looking into it. ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 24, 2025, 8:35am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/9 "2025-10-24T08:35:01Z")
I reported the problem to Athom homey support and we are in the process of looking into it. ---
**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\ **Post date:** [October 24, 2025, 9:46am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/10 "2025-10-24T09:46:17Z")
What is not working then? All the aqara devices? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 24, 2025, 9:49am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/11 "2025-10-24T09:49:36Z")
> [@Mariomark1541](#): > > What is not working then? “Crash symbol on all Aqara sensors. The app just spins…” ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 24, 2025, 10:19am UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/12 "2025-10-24T10:19:52Z")
Yes, all the Aqara sensors. The option “try to repair” is not available. ---
**Author:** ![Ria\_Banis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ria_banis/32/7966_2.png) [@Ria\_Banis](https://community.homey.app/u/Ria_Banis)\ **Post date:** [October 24, 2025, 2:39pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/13 "2025-10-24T14:39:13Z")
I have the latest Rc firmware and several aqara sensors and switches but no problems, or is it already solved? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 24, 2025, 2:44pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/14 "2025-10-24T14:44:18Z")
This isn’t an app problem. ---
**Author:** ![Audun\_Heimdal](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/audun_heimdal/32/80642_2.png) [@Audun\_Heimdal](https://community.homey.app/u/Audun_Heimdal)\ **Post date:** [October 24, 2025, 2:51pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/15 "2025-10-24T14:51:38Z")
Not solved for me. Also tried to restart the ZigBee network without any change ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 24, 2025, 3:16pm UTC](https://community.homey.app/t/12-9-0-rc-3-aqara-app-does-not-work/144394/16 "2025-10-24T15:16:05Z")
It has already been suggested (more than once) to revert back to the stable firmware.