# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=94

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 95

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## [Swiss public transport support](https://community.homey.app/t/swiss-public-transport-support/127056)

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**Author:** [@homify](https://community.homey.app/u/homify)\
**Replies:** 2\
**Last updated:** [January 9, 2025, 5:31am UTC](https://community.homey.app/t/swiss-public-transport-support/127056 "2025-01-09T05:31:47Z")

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Hi there I‘m interested to create some flows regarding swiss public transport connections and display the next connection on a LaMetric device. As I saw, there‘s a very nice integration for Home-Assistant: Swiss public…

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## [Control by moon phases](https://community.homey.app/t/control-by-moon-phases/114303)

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**Author:** [@Philippe\_Mucher](https://community.homey.app/u/Philippe_Mucher)\
**Replies:** 14\
**Last updated:** [January 8, 2025, 8:39pm UTC](https://community.homey.app/t/control-by-moon-phases/114303 "2025-01-08T20:39:49Z")

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Heyas fellow home gadget enthusiasts, I created a moon light that I want to hang in the bathroom that shows and transitions between different lighting set-ups, based on the current moon phase. I searched all apps for tr…

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## [Smart Presence flow problem](https://community.homey.app/t/smart-presence-flow-problem/126933)

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**Author:** [@Peter\_van\_Reeven](https://community.homey.app/u/Peter_van_Reeven)\
**Replies:** 1\
**Last updated:** [January 8, 2025, 12:33pm UTC](https://community.homey.app/t/smart-presence-flow-problem/126933 "2025-01-08T12:33:39Z")

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When I use Smart Presence in a flow, I can’t open the flow. The flow is invisible. I have to open another flow, after that I can open the flow. Does anybody knows a solution for this problem? This is the message I get: …

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## [Alarm, Alarmclock, wakeup time, variable?](https://community.homey.app/t/alarm-alarmclock-wakeup-time-variable/126992)

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**Author:** [@Patrick\_Becks](https://community.homey.app/u/Patrick_Becks)\
**Replies:** 3\
**Last updated:** [January 8, 2025, 12:22pm UTC](https://community.homey.app/t/alarm-alarmclock-wakeup-time-variable/126992 "2025-01-08T12:22:39Z")

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Hello, Is there a way to extract the alarm-time (default app in homey pro, only visable on the phone) into a variable? It can’t be found in \[tag\]… thnX! ps: i am trying to pass that time to my android phone (using Jo…

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## [Sensors stop working](https://community.homey.app/t/sensors-stop-working/125735)

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**Author:** [@LumeijStraat](https://community.homey.app/u/LumeijStraat)\
**Replies:** 45\
**Last updated:** [January 8, 2025, 8:03am UTC](https://community.homey.app/t/sensors-stop-working/125735 "2025-01-08T08:03:12Z")

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I have several devices that show measurements of light, humidity and temperature. (Aqara, IKEA, Samsung) These are added different Homeys (I have two). When added they work fine for a while and I can see the measuremen…

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## [Homey Pro and Bridge Zigbee network](https://community.homey.app/t/homey-pro-and-bridge-zigbee-network/126857)

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**Author:** [@Morten\_Kildegaard](https://community.homey.app/u/Morten_Kildegaard)\
**Replies:** 6\
**Last updated:** [January 8, 2025, 2:13am UTC](https://community.homey.app/t/homey-pro-and-bridge-zigbee-network/126857 "2025-01-08T02:13:52Z")

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Hello, I have a Homey Pro set up in my company, and it works perfectly. I have run a Wi-Fi cable to our basement, which is 200 meters away, through a thick layer of concrete. Several Unifi Access Points have been install…

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## [Energy tab (double energy count / P1 meter and smart sockets)](https://community.homey.app/t/energy-tab-double-energy-count-p1-meter-and-smart-sockets/26690)

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**Author:** [@Jup](https://community.homey.app/u/Jup)\
**Replies:** 6\
**Last updated:** [January 8, 2025, 12:36am UTC](https://community.homey.app/t/energy-tab-double-energy-count-p1-meter-and-smart-sockets/26690 "2025-01-08T00:36:16Z")

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Hi, I use several Power sockets which provide energy insight, i also have a P1 meter (via Domotizc on Synology NAS) When i look at the tab “Energy”(Energie in dutch) is see my power usage. However Homey counts my P1 me…

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## [Fibaro smoke and CO sensor](https://community.homey.app/t/fibaro-smoke-and-co-sensor/126392)

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**Author:** [@Bart\_Stevens](https://community.homey.app/u/Bart_Stevens)\
**Replies:** 3\
**Last updated:** [January 7, 2025, 4:26pm UTC](https://community.homey.app/t/fibaro-smoke-and-co-sensor/126392 "2025-01-07T16:26:20Z")

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Hi, can somebody help me. I have three fibaro smoke sensors and one CO sensor. How do I know if they communicate with my Homey? When I take the accu out the temp indicator and the level of accu power stay the same. This …

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## [Fibaro Door Window Sensor 1 with temp - not reporting](https://community.homey.app/t/fibaro-door-window-sensor-1-with-temp-not-reporting/14032)

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**Author:** [@Dennis\_Dylte](https://community.homey.app/u/Dennis_Dylte)\
**Replies:** 5\
**Last updated:** [January 7, 2025, 4:22pm UTC](https://community.homey.app/t/fibaro-door-window-sensor-1-with-temp-not-reporting/14032 "2025-01-07T16:22:15Z")

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Hi, I have a FGK-106 (door window sensor 1 with attached DS18B20 temp sensor) I have 2 problems Tamper alarm is always triggered (seems like a common issue?) It wont report the temperature. What I have done so far …

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## [Shortcuts on ios](https://community.homey.app/t/shortcuts-on-ios/126716)

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**Author:** [@John\_William\_Brekke](https://community.homey.app/u/John_William_Brekke)\
**Replies:** 6\
**Last updated:** [January 7, 2025, 4:13pm UTC](https://community.homey.app/t/shortcuts-on-ios/126716 "2025-01-07T16:13:20Z")

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So we can start homey flows with siri using the shortcuts app, but is there any wsys to start shortcuts from homey?

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## [How to create a full operational thermostat](https://community.homey.app/t/how-to-create-a-full-operational-thermostat/126878)

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**Author:** [@Roberto\_Hiemstra](https://community.homey.app/u/Roberto_Hiemstra)\
**Replies:** 1\
**Last updated:** [January 7, 2025, 3:06pm UTC](https://community.homey.app/t/how-to-create-a-full-operational-thermostat/126878 "2025-01-07T15:06:20Z")

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Hi, I’m new on this forum, have experiance with a lot of smarthome devices, but Homey is relatively new for me. I’m looking for a possibility to create a thermostat with schedules, temperatures etc with a secure 321 th…

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## [Lights on only on Monday and Wednesday morning](https://community.homey.app/t/lights-on-only-on-monday-and-wednesday-morning/126793)

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**Author:** [@Paul\_Korstjens](https://community.homey.app/u/Paul_Korstjens)\
**Replies:** 3\
**Last updated:** [January 7, 2025, 11:30am UTC](https://community.homey.app/t/lights-on-only-on-monday-and-wednesday-morning/126793 "2025-01-07T11:30:45Z")

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Hi, I want to create a flow which turns on my lights only on Monday and Wednesday morning at 7:00 AM. I can’t find it in the and… options of the flow. I tried to put both weekday in the flow, but that doesn’t work. Does…

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## [The best way to handle multiple Logic criteria and multiple lightbulb settings in advanced flow?](https://community.homey.app/t/the-best-way-to-handle-multiple-logic-criteria-and-multiple-lightbulb-settings-in-advanced-flow/126820)

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**Author:** [@tomdrake](https://community.homey.app/u/tomdrake)\
**Replies:** 2\
**Last updated:** [January 7, 2025, 10:15am UTC](https://community.homey.app/t/the-best-way-to-handle-multiple-logic-criteria-and-multiple-lightbulb-settings-in-advanced-flow/126820 "2025-01-07T10:15:17Z")

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I’m setting up some flows and have a couple of questions about multiple “logic” conditions and multiple “then” actions. Using this flow as an example, I have an “Outdoor Lights” variable that sets to “Morning” or “Eveni…

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## [Ignore specific errors](https://community.homey.app/t/ignore-specific-errors/126837)

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**Author:** [@Tim\_Dumez](https://community.homey.app/u/Tim_Dumez)\
**Replies:** 2\
**Last updated:** [January 7, 2025, 10:11am UTC](https://community.homey.app/t/ignore-specific-errors/126837 "2025-01-07T10:11:32Z")

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Hi, I have created a flow that shuts down all my devices. This flow sends a success notification if all devices where succesfully shut down, and an error notification when any if them failed. In this flow I also pause…

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## [Problem Installing New Apps - Timeout Errors](https://community.homey.app/t/problem-installing-new-apps-timeout-errors/106510)

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**Author:** [@Dan\_Melideo](https://community.homey.app/u/Dan_Melideo)\
**Replies:** 3\
**Last updated:** [January 6, 2025, 8:58pm UTC](https://community.homey.app/t/problem-installing-new-apps-timeout-errors/106510 "2025-01-06T20:58:43Z")

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Hello, previously I have been successful installing various Homey Pro 23 Apps. In some cases I only transferred devices which I wanted to use within HP23. Recently I have tried to add additional devices form active apps …

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## [Variable in flows](https://community.homey.app/t/variable-in-flows/126806)

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**Author:** [@Henrik\_Alexanderson](https://community.homey.app/u/Henrik_Alexanderson)\
**Replies:** 1\
**Last updated:** [January 6, 2025, 8:06pm UTC](https://community.homey.app/t/variable-in-flows/126806 "2025-01-06T20:06:13Z")

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I have a script where I change a bool Variable. I can see the Variable changing in the script but when I use it in advanced flow it always return the default value (false). Looks like the value on the Variable is not tr…

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## [Zigbee reliability - All devices unresponsive](https://community.homey.app/t/zigbee-reliability-all-devices-unresponsive/126648)

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**Author:** [@J273](https://community.homey.app/u/J273)\
**Replies:** 1\
**Last updated:** [January 6, 2025, 1:00pm UTC](https://community.homey.app/t/zigbee-reliability-all-devices-unresponsive/126648 "2025-01-06T13:00:53Z")

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Not long switched over to homey, love the interface and the advanced flows make things so easy. Bought a pro model set it up perfectly with mainly zigbee devices (aqara,aotec,zemismart) mainly all zigbee directly to the…

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## [Daikin One Touch Thermostat Setup](https://community.homey.app/t/daikin-one-touch-thermostat-setup/126533)

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**Author:** [@CCKMA](https://community.homey.app/u/CCKMA)\
**Replies:** 3\
**Last updated:** [January 6, 2025, 11:38am UTC](https://community.homey.app/t/daikin-one-touch-thermostat-setup/126533 "2025-01-06T11:38:46Z")

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Hi All, Just started getting all my devices set up in Homey and I am having trouble figuring out how to get my Daikin Smart Thermostat to connect (https://daikincomfort.com/products/heating-cooling/single-zone/heatpumps…

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## [Recently installed, upgraded to Premium but can only access 3 devices… Hue Bridge Not Found!](https://community.homey.app/t/recently-installed-upgraded-to-premium-but-can-only-access-3-devices-hue-bridge-not-found/126619)

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**Author:** [@Crypto](https://community.homey.app/u/Crypto)\
**Replies:** 1\
**Last updated:** [January 5, 2025, 11:25pm UTC](https://community.homey.app/t/recently-installed-upgraded-to-premium-but-can-only-access-3-devices-hue-bridge-not-found/126619 "2025-01-05T23:25:04Z")

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Hi, just downloaded and upgraded to Premium for 1 month to test things out. All the devices I want to control are Philips Hue lights, plugs and switches etc, but I can only access 3 devices…. the rest have been added no…

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## [Does Homey Pro (Early 2019) support Matter](https://community.homey.app/t/does-homey-pro-early-2019-support-matter/126629)

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**Author:** [@Olof\_Andersson](https://community.homey.app/u/Olof_Andersson)\
**Replies:** 2\
**Last updated:** [January 5, 2025, 11:11pm UTC](https://community.homey.app/t/does-homey-pro-early-2019-support-matter/126629 "2025-01-05T23:11:08Z")

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Does Homey Pro (Early 2019) support Matter? I can only find information on the 2023 version.

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## [Chart unavailable](https://community.homey.app/t/chart-unavailable/126491)

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**Author:** [@RemcoVa](https://community.homey.app/u/RemcoVa)\
**Replies:** 2\
**Last updated:** [January 5, 2025, 11:46am UTC](https://community.homey.app/t/chart-unavailable/126491 "2025-01-05T11:46:17Z")

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For many reasons a device may removed. Later going over some flows, you find a flow that shows " chart unavalaible", but no clue what device was used. Why is there no way to easily find the device that was used in the pa…

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## [Presence Sensor based lighting with time condition](https://community.homey.app/t/presence-sensor-based-lighting-with-time-condition/126589)

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**Author:** [@ajaffarali](https://community.homey.app/u/ajaffarali)\
**Replies:** 1\
**Last updated:** [January 5, 2025, 11:35am UTC](https://community.homey.app/t/presence-sensor-based-lighting-with-time-condition/126589 "2025-01-05T11:35:57Z")

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In my TV Room, I have an Aqara Presence Sensor and some Aqara Light Bulbs that are connected to Homey using Matter through the Aqara M3 hub. I have created an automation to turn the light bulbs on at sunset through Home…

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## [Does it make sense to rebuild Zigbee network the correct way?](https://community.homey.app/t/does-it-make-sense-to-rebuild-zigbee-network-the-correct-way/126562)

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**Author:** [@eovermeer](https://community.homey.app/u/eovermeer)\
**Replies:** 3\
**Last updated:** [January 5, 2025, 10:05am UTC](https://community.homey.app/t/does-it-make-sense-to-rebuild-zigbee-network-the-correct-way/126562 "2025-01-05T10:05:23Z")

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For now no problems with Zigbee but does it make sense to rebuild my Zigbee network? As newbie I started the wrong way with some end devices (remote control buttons) and a few Ikea lamps that can be physically controlled…

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## [Gradual Light Alarm with iPhone](https://community.homey.app/t/gradual-light-alarm-with-iphone/122281)

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**Author:** [@Westage](https://community.homey.app/u/Westage)\
**Replies:** 13\
**Last updated:** [January 4, 2025, 10:45pm UTC](https://community.homey.app/t/gradual-light-alarm-with-iphone/122281 "2025-01-04T22:45:58Z")

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Hi all, I’ve been trying to create a flow and system that would gradually turn on my lights with my alarm, but I’m having trouble fitting all the moving pieces together with Flows as it seems like Homey Pro is missing s…

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## [KNX and Flows](https://community.homey.app/t/knx-and-flows/126171)

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**Author:** [@Jan\_De\_Schepper](https://community.homey.app/u/Jan_De_Schepper)\
**Replies:** 3\
**Last updated:** [January 4, 2025, 10:28pm UTC](https://community.homey.app/t/knx-and-flows/126171 "2025-01-04T22:28:03Z")

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I have a problem with usage of KNX in a flow. I want to make a Flow to close (4) the shutters , and set status (6) of lights. The problem is that the behaviour is random. Some times 1 or 2 shutters wont close and other…

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## [Use Homey 2019 as backup when upgrading to Homey 2023?](https://community.homey.app/t/use-homey-2019-as-backup-when-upgrading-to-homey-2023/126214)

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**Author:** [@JohanP](https://community.homey.app/u/JohanP)\
**Replies:** 5\
**Last updated:** [January 4, 2025, 9:59pm UTC](https://community.homey.app/t/use-homey-2019-as-backup-when-upgrading-to-homey-2023/126214 "2025-01-04T21:59:25Z")

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I’m considering buying a Homey Pro 2023… I have the backup service. Can I : Just set up the Homey 2023 and restore the backup from the 2019 ? Leave the 2019 intact with all the devices, apps and flows ? Occasi…

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## [Shelly H&T, error when adding device](https://community.homey.app/t/shelly-h-t-error-when-adding-device/122728)

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**Author:** [@Staffan\_Vestberg](https://community.homey.app/u/Staffan_Vestberg)\
**Replies:** 6\
**Last updated:** [January 4, 2025, 5:30pm UTC](https://community.homey.app/t/shelly-h-t-error-when-adding-device/122728 "2025-01-04T17:30:56Z")

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Hi. I’m trying to add Shelly H&T (Gen 3) to Homey Pro 2023. First added the transmitter to WiFi by using the shelly mobile app, all looks OK. I can see that it got IP address and I can access it from the Shelly app. …

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## [\[Info\] The new Homey — Beta Status (Community Updated)](https://community.homey.app/t/info-the-new-homey-beta-status-community-updated/57676)

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**Author:** [@Dijker](https://community.homey.app/u/Dijker)\
**Replies:** 1\
**Last updated:** [January 2, 2022, 9:18pm UTC](https://community.homey.app/t/info-the-new-homey-beta-status-community-updated/57676 "2022-01-02T21:18:00Z")

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Athom publishes: The new Homey — Beta Status Although the official statement still is: Please report it here. A lot of Community Members report issues here on the community (also) en therefor I want to summarize “Conf…

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## [IKEA Tradfri Remote E1810 button release events missing?](https://community.homey.app/t/ikea-tradfri-remote-e1810-button-release-events-missing/51908)

<div class="topic-metadata">

**Author:** [@Schnaaf](https://community.homey.app/u/Schnaaf)\
**Replies:** 17\
**Last updated:** [January 4, 2025, 8:24am UTC](https://community.homey.app/t/ikea-tradfri-remote-e1810-button-release-events-missing/51908 "2025-01-04T08:24:50Z")

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I have managed to add the IKEA Tradfri Remote E1810 to homey. Now I’m trying to setup this flow that uses the long button press of a remote. However for this to work I need access to a button release events. I can only d…

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## [Standard and advanced flow](https://community.homey.app/t/standard-and-advanced-flow/126413)

<div class="topic-metadata">

**Author:** [@Paul\_Korstjens](https://community.homey.app/u/Paul_Korstjens)\
**Replies:** 4\
**Last updated:** [January 4, 2025, 8:00am UTC](https://community.homey.app/t/standard-and-advanced-flow/126413 "2025-01-04T08:00:03Z")

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Hi, I’m new here and have bought a Homey Pro. I have created a couple of standard flows and also looked at advanced flows in the online version, but I can’t find the advanced flow option anymore. Where. can I select it?

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