# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=92

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 93

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## [Miele DGC7351 will not pair with Homey Pro](https://community.homey.app/t/miele-dgc7351-will-not-pair-with-homey-pro/121426)

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**Author:** [@John\_Uppard](https://community.homey.app/u/John_Uppard)\
**Replies:** 2\
**Last updated:** [January 18, 2025, 8:43pm UTC](https://community.homey.app/t/miele-dgc7351-will-not-pair-with-homey-pro/121426 "2025-01-18T20:43:24Z")

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Hi - am trying again to connect my Miele combi steam oven to HomeyPro via the official Miele app but the model is still not supported. The oven is new this year so figured it may take time to appear on the compatibility …

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## [Connecting Eve Thermo](https://community.homey.app/t/connecting-eve-thermo/93736)

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**Author:** [@Flu67](https://community.homey.app/u/Flu67)\
**Replies:** 7\
**Last updated:** [January 18, 2025, 5:37pm UTC](https://community.homey.app/t/connecting-eve-thermo/93736 "2025-01-18T17:37:37Z")

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I’m looking to understand how I can connect my Eve Thermo radiator valve to Honey Pro. I cannot see an app for this or have I missed one?

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## [Don’t succeed to connect Homey Bridge to Homey Pro (2023)](https://community.homey.app/t/don-t-succeed-to-connect-homey-bridge-to-homey-pro-2023/89356)

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**Author:** [@Roger\_Salgh](https://community.homey.app/u/Roger_Salgh)\
**Replies:** 16\
**Last updated:** [January 18, 2025, 1:59pm UTC](https://community.homey.app/t/don-t-succeed-to-connect-homey-bridge-to-homey-pro-2023/89356 "2025-01-18T13:59:19Z")

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I bought a Homey Bridge a few weeks ago and had no problem to install. A couple of days later I also bought a Homey Pro 2023 and installed. But when I’m trying to reinstall Bridge as a satellite to Pro I don’t succeed. I…

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## [Z-Wave unresponsive and unreliable](https://community.homey.app/t/z-wave-unresponsive-and-unreliable/119506)

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**Author:** [@Wallinder](https://community.homey.app/u/Wallinder)\
**Replies:** 49\
**Last updated:** [January 18, 2025, 9:26am UTC](https://community.homey.app/t/z-wave-unresponsive-and-unreliable/119506 "2025-01-18T09:26:36Z")

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Hi community! :wave: I really need your help. :sos: Background I’ve a Homey Pro 2023 (with a LAN-adapter) and almost exclusively Fibaro Z-Wave devices. It has been working very well for a long time. Stable and very r…

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## [Chromecast or Eufy](https://community.homey.app/t/chromecast-or-eufy/128133)

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**Author:** [@Ronwell](https://community.homey.app/u/Ronwell)\
**Replies:** 0\
**Last updated:** [January 18, 2025, 5:13am UTC](https://community.homey.app/t/chromecast-or-eufy/128133 "2025-01-18T05:13:13Z")

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any suggestions, I have homey set up to cast event images from my Eufy cameras when they detect people outside to my google displays (1st Gen). the images come up on the displays in letterbox view, which too tiny to see…

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## [Homey Z-wave communication very slow](https://community.homey.app/t/homey-z-wave-communication-very-slow/99701)

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**Author:** [@anon78407409](https://community.homey.app/u/anon78407409)\
**Replies:** 14\
**Last updated:** [January 17, 2025, 5:52pm UTC](https://community.homey.app/t/homey-z-wave-communication-very-slow/99701 "2025-01-17T17:52:35Z")

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Hi! I have a Homey Pro 2023, and I feel I’m just getting started adding devices to it, and it’s already getting extremely slow. I have approximately 35 z-wave devices. Most are from HeatIt and are thermostats, dimmers,…

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## [Devices non responding with flow](https://community.homey.app/t/devices-non-responding-with-flow/128012)

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**Author:** [@Gerald\_Delhaisse](https://community.homey.app/u/Gerald_Delhaisse)\
**Replies:** 2\
**Last updated:** [January 17, 2025, 5:07pm UTC](https://community.homey.app/t/devices-non-responding-with-flow/128012 "2025-01-17T17:07:09Z")

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Hello, it seems to me that since the 12.3.0 update (in any case the problem appeared shortly after) I have strange bugs. I have tapo and wiz bulbs and tapo sensors and power outlets. All can be controlled individually by…

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## [Monitor for power loss/outage. Run a flow when a device is unreachable](https://community.homey.app/t/monitor-for-power-loss-outage-run-a-flow-when-a-device-is-unreachable/127997)

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**Author:** [@gary.osullivan](https://community.homey.app/u/gary.osullivan)\
**Replies:** 9\
**Last updated:** [January 17, 2025, 12:55pm UTC](https://community.homey.app/t/monitor-for-power-loss-outage-run-a-flow-when-a-device-is-unreachable/127997 "2025-01-17T12:55:57Z")

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Hi, I have several smart plugs that report on energy consumption. However, I would like to use Homey to notify me when the power supply for the smart plug is lost. I am using Innr smart plugs. What is the most strai…

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## [Not able to access Homey bridge](https://community.homey.app/t/not-able-to-access-homey-bridge/128072)

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**Author:** [@Ole\_Dischler\_Enger](https://community.homey.app/u/Ole_Dischler_Enger)\
**Replies:** 2\
**Last updated:** [January 17, 2025, 11:56am UTC](https://community.homey.app/t/not-able-to-access-homey-bridge/128072 "2025-01-17T11:56:10Z")

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I have a Homey Pro 23 and linked to that a bridge. In my dashboard it showes as ok, but it says that it is not control able. What is wrong?

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## [DeepL Http post problem - depracated API effective March 14th](https://community.homey.app/t/deepl-http-post-problem-depracated-api-effective-march-14th/127754)

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**Author:** [@naehle](https://community.homey.app/u/naehle)\
**Replies:** 5\
**Last updated:** [January 17, 2025, 7:08am UTC](https://community.homey.app/t/deepl-http-post-problem-depracated-api-effective-march-14th/127754 "2025-01-17T07:08:57Z")

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Hi, currently I am using a http get request to the free deepl api to translate the weather forecast from open weather. Now, deepl is depressing get request and requires post requests effective March 14th: My attempt…

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## [Best Practices for Automations](https://community.homey.app/t/best-practices-for-automations/117215)

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**Author:** [@emmanuelkatto](https://community.homey.app/u/emmanuelkatto)\
**Replies:** 4\
**Last updated:** [January 17, 2025, 6:05am UTC](https://community.homey.app/t/best-practices-for-automations/117215 "2025-01-17T06:05:45Z")

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Hi everyone! My name is Emmanuel Katto. I’m new to Homey and excited to start automating my smart home. I’d love to hear your experiences and recommendations regarding setting up automations. What are some best practice…

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## [If Apple TV off, then Samsung The Frame in art mode](https://community.homey.app/t/if-apple-tv-off-then-samsung-the-frame-in-art-mode/128006)

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**Author:** [@Midwoud](https://community.homey.app/u/Midwoud)\
**Replies:** 1\
**Last updated:** [January 16, 2025, 8:17pm UTC](https://community.homey.app/t/if-apple-tv-off-then-samsung-the-frame-in-art-mode/128006 "2025-01-16T20:17:27Z")

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I’m trying to put my Samsung The Frame TV (version 2024) in Art Mode when I turn the TV off with the office Apple TV remote. Does anyone know if this is possible? I did find the topic below, but it doesn’t seem to work …

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## [Reconnect matter device ("already paired")](https://community.homey.app/t/reconnect-matter-device-already-paired/114457)

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**Author:** [@Georg](https://community.homey.app/u/Georg)\
**Replies:** 6\
**Last updated:** [January 16, 2025, 5:09pm UTC](https://community.homey.app/t/reconnect-matter-device-already-paired/114457 "2025-01-16T17:09:43Z")

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I am trying to reconnect (pair) a wifi matter device (sonoff minir4m) to homey pro which I needed to remove because homey pro did stop connecting to it (although it was online). The problem is that when I try to pair th…

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## [Homey Pro - suddenly unavailable](https://community.homey.app/t/homey-pro-suddenly-unavailable/127976)

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**Author:** [@Sean\_Larsen](https://community.homey.app/u/Sean_Larsen)\
**Replies:** 2\
**Last updated:** [January 16, 2025, 4:11pm UTC](https://community.homey.app/t/homey-pro-suddenly-unavailable/127976 "2025-01-16T16:11:00Z")

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So been fighting with this for the past two days. Homey Pro had been working fine for about 2 months and it suddenly became unavailable. It still appears to be on the network but is unreachable from the application and…

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## [Values of variables and fields are lost after a hard reset of the Homey Pro 2023](https://community.homey.app/t/values-of-variables-and-fields-are-lost-after-a-hard-reset-of-the-homey-pro-2023/127666)

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**Author:** [@Freek\_Smits](https://community.homey.app/u/Freek_Smits)\
**Replies:** 4\
**Last updated:** [January 16, 2025, 11:58am UTC](https://community.homey.app/t/values-of-variables-and-fields-are-lost-after-a-hard-reset-of-the-homey-pro-2023/127666 "2025-01-16T11:58:00Z")

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I notice that when I turn the power off and on again on the Homey Pro 2023, some variables and device fields appear to contain values from a few hours earlier. I suspect this corresponds to the time of the previous soft …

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## [Device already added when adding a 2 Gang Wall Switch - Tuya Zigbee](https://community.homey.app/t/device-already-added-when-adding-a-2-gang-wall-switch-tuya-zigbee/127846)

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**Author:** [@nunoadriao](https://community.homey.app/u/nunoadriao)\
**Replies:** 4\
**Last updated:** [January 16, 2025, 11:53am UTC](https://community.homey.app/t/device-already-added-when-adding-a-2-gang-wall-switch-tuya-zigbee/127846 "2025-01-16T11:53:32Z")

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Can someone help me to understand why i´m keeping geting this error when i´m trying to add a 2 Gang Wall Switch? i´ve already added another but there are 2 that show me this error but i cannot see them on the Homey APP …

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## [Water meter and gas meter](https://community.homey.app/t/water-meter-and-gas-meter/117287)

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**Author:** [@Michael\_Zimmer](https://community.homey.app/u/Michael_Zimmer)\
**Replies:** 10\
**Last updated:** [January 16, 2025, 11:18am UTC](https://community.homey.app/t/water-meter-and-gas-meter/117287 "2025-01-16T11:18:27Z")

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Hello, I am trying to monitor my gas and water consumption. I don’t want to to mount different hardware together. I am looking for an working solution which can be integrated in homey. It should be possible to buy and…

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## [Alarm if no update from sensor Aqara- HP23](https://community.homey.app/t/alarm-if-no-update-from-sensor-aqara-hp23/127817)

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**Author:** [@Bernt\_Erlend\_Fridell](https://community.homey.app/u/Bernt_Erlend_Fridell)\
**Replies:** 4\
**Last updated:** [January 16, 2025, 10:07am UTC](https://community.homey.app/t/alarm-if-no-update-from-sensor-aqara-hp23/127817 "2025-01-16T10:07:02Z")

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I am having some problem with my Aqara temp sensors not reporting (even though the temperature have changed). I have found that the problem relates to low battery on the sensor, but the battery-feedback is rarely correct…

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## [When zone has been inactive for x minutes](https://community.homey.app/t/when-zone-has-been-inactive-for-x-minutes/127917)

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**Author:** [@woodyard](https://community.homey.app/u/woodyard)\
**Replies:** 2\
**Last updated:** [January 16, 2025, 9:54am UTC](https://community.homey.app/t/when-zone-has-been-inactive-for-x-minutes/127917 "2025-01-16T09:54:33Z")

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I have such a flow where x is set from a tag/variable. It works perfectly in one room, but not in another, and I am scratching my head why it is so. The room where is works has a Hue motion sensor, and the other room has…

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## [Flows And Devices](https://community.homey.app/t/flows-and-devices/127808)

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**Author:** [@Soren\_Flinker](https://community.homey.app/u/Soren_Flinker)\
**Replies:** 2\
**Last updated:** [January 16, 2025, 7:23am UTC](https://community.homey.app/t/flows-and-devices/127808 "2025-01-16T07:23:31Z")

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Hi Guys. Im migrating from Smartthings and Vera to Homey Pro and my scenes on the smartthings is a mess. Im going to start from scatch and have a question on making flows. Normally i have alot going on when i leave the…

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## [Nexa FS-558/RF Smoke detector - group setup](https://community.homey.app/t/nexa-fs-558-rf-smoke-detector-group-setup/127918)

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**Author:** [@Peter\_Bittner](https://community.homey.app/u/Peter_Bittner)\
**Replies:** 0\
**Last updated:** [January 16, 2025, 7:00am UTC](https://community.homey.app/t/nexa-fs-558-rf-smoke-detector-group-setup/127918 "2025-01-16T07:00:20Z")

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In the Best Buy guide it states “You can group Nexa Smoke Alarms into a network of up to twelve devices, creating a mesh of sensors that all activate when one detects smoke. The great thing about this Nexa sensor setup i…

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## [Homey Pro 2023 loses connection to cloud (server) and is offline](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332)

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**Author:** [@WesleyF](https://community.homey.app/u/WesleyF)\
**Replies:** 33\
**Last updated:** [January 15, 2025, 8:42pm UTC](https://community.homey.app/t/homey-pro-2023-loses-connection-to-cloud-server-and-is-offline/98332 "2025-01-15T20:42:08Z")

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Hello everyone, perhaps several users are experiencing this. I have just consulted Homey Support for this problem and am curious if other Homey Pro 2023 users are experiencing this as well. For the past 3–4 weeks I have…

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## [12.3.0 broke my zigbee](https://community.homey.app/t/12-3-0-broke-my-zigbee/127873)

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**Author:** [@microkid](https://community.homey.app/u/microkid)\
**Replies:** 3\
**Last updated:** [January 15, 2025, 6:46pm UTC](https://community.homey.app/t/12-3-0-broke-my-zigbee/127873 "2025-01-15T18:46:02Z")

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Homey Pro 2019 was updated this morning to 12.3.0. Since then, the zigbee network is down and cannot be started. “Zigbee could not be started”. How can this be solved?

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## [V2 electronic access gate (model Torq) 433 signal](https://community.homey.app/t/v2-electronic-access-gate-model-torq-433-signal/127791)

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**Author:** [@BNieuwland](https://community.homey.app/u/BNieuwland)\
**Replies:** 1\
**Last updated:** [January 15, 2025, 4:51pm UTC](https://community.homey.app/t/v2-electronic-access-gate-model-torq-433-signal/127791 "2025-01-15T16:51:48Z")

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I have a V2 electronic gate to access my house. I have a Homey Pro (2016-2019). Is there anyway how I can send a 433 signal from that Homey? I don’t see the app for V2 Home devices. I know the signal code the remote send…

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## [Homey sending commands to Samsung TV (without infrared)](https://community.homey.app/t/homey-sending-commands-to-samsung-tv-without-infrared/126966)

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**Author:** [@John\_William\_Brekke](https://community.homey.app/u/John_William_Brekke)\
**Replies:** 3\
**Last updated:** [January 15, 2025, 1:37pm UTC](https://community.homey.app/t/homey-sending-commands-to-samsung-tv-without-infrared/126966 "2025-01-15T13:37:32Z")

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I want to send commands from homey to my samsung tv, but theres only 1 samsung app with the commands card which uses infrared. Anyone know how i could send commands to it without using infrared?

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## [Energy Tapo P115, Nexa, Netatmo](https://community.homey.app/t/energy-tapo-p115-nexa-netatmo/123979)

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**Author:** [@B\_Rydberg](https://community.homey.app/u/B_Rydberg)\
**Replies:** 8\
**Last updated:** [January 15, 2025, 10:23am UTC](https://community.homey.app/t/energy-tapo-p115-nexa-netatmo/123979 "2025-01-15T10:23:22Z")

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Hi, I have recently installed a Homey Pro 2023 and it´s working fine, but I have some qoestions and my hope is that someone knows the answers. Tapo P115, I don´t get any enegy figures. Have ac ouple of those an noone …

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## [Hue ratelimits](https://community.homey.app/t/hue-ratelimits/127798)

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**Author:** [@Owen\_van\_der\_Werff](https://community.homey.app/u/Owen_van_der_Werff)\
**Replies:** 1\
**Last updated:** [January 15, 2025, 8:41am UTC](https://community.homey.app/t/hue-ratelimits/127798 "2025-01-15T08:41:32Z")

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Hello eveyone, I have working with the Homey Cloud solution and have my whole house with Philips Hue Bulbs. Since yesterday I get the notification of ratelimits and all my bulbs are offline. Something I can do about?

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## [Homey stopped recording effect (W) on all devices](https://community.homey.app/t/homey-stopped-recording-effect-w-on-all-devices/127552)

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**Author:** [@Sundlof](https://community.homey.app/u/Sundlof)\
**Replies:** 3\
**Last updated:** [January 13, 2025, 10:29pm UTC](https://community.homey.app/t/homey-stopped-recording-effect-w-on-all-devices/127552 "2025-01-13T22:29:21Z")

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Since 02:00 on 10 december none of my devices is recording effect (watt) in insights. I have written to Atom about this but I don’t seam to get an answer. This issue goes across all my devices and only on this type of d…

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## [Buyin Homey Pro](https://community.homey.app/t/buyin-homey-pro/127581)

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**Author:** [@FourK](https://community.homey.app/u/FourK)\
**Replies:** 9\
**Last updated:** [January 13, 2025, 10:16pm UTC](https://community.homey.app/t/buyin-homey-pro/127581 "2025-01-13T22:16:08Z")

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Im interested in buying the homey-pro but due to so any devices I already have the homeassistent on my end (vm on proxmox cluster) uses almost 3.5 GB sometimes almost 4GB of RAM. Due to the Homey Pro just having 2GB is …

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## [Trying to set a variable from a script, help needed](https://community.homey.app/t/trying-to-set-a-variable-from-a-script-help-needed/103582)

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**Author:** [@Matteo\_Sulis](https://community.homey.app/u/Matteo_Sulis)\
**Replies:** 6\
**Last updated:** [February 9, 2024, 8:59pm UTC](https://community.homey.app/t/trying-to-set-a-variable-from-a-script-help-needed/103582 "2024-02-09T20:59:57Z")

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Hi, I’m trying to set a boolean variable from a script, that should be then used in flows. I understood that I am supposed to set a tag and not a global variable. So looking at examples i put: await tag(‘aria\_inquina…

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