# Questions & Help **URL:** https://community.homey.app/c/questions-help/8.md?page=9 [Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md) **Page:** 10 --- ## [Subscription still required](https://community.homey.app/t/subscription-still-required/156964)
**Author:** [@Targaid](https://community.homey.app/u/Targaid)\ **Replies:** 5\ **Last updated:** [July 25, 2026, 3:50pm UTC](https://community.homey.app/t/subscription-still-required/156964 "2026-07-25T15:50:32Z")
I’ve got a Homey SHS running most of my devices and flows. Today it has all stopped and tells me I need a subscription but I also have a homey pro and was told that the access I have through that would apply to the SHS. … --- ## [Problem geting button presses from shelly in to an flow](https://community.homey.app/t/problem-geting-button-presses-from-shelly-in-to-an-flow/146931)
**Author:** [@Roger\_Jonsson](https://community.homey.app/u/Roger_Jonsson)\ **Replies:** 2\ **Last updated:** [July 24, 2026, 9:25pm UTC](https://community.homey.app/t/problem-geting-button-presses-from-shelly-in-to-an-flow/146931 "2026-07-24T21:25:12Z")
I have: -shelly BLU wall switch 4 -shelly Plus 1 PM They are added and connected in the Shelly standalone app. Setting up a flow that reacts on button presses in that App works. I have now added both devices to home… --- ## [Objective and unbiased opinions about Homey pro vs others](https://community.homey.app/t/objective-and-unbiased-opinions-about-homey-pro-vs-others/146779)
**Author:** [@Danny\_Boy](https://community.homey.app/u/Danny_Boy)\ **Replies:** 23\ **Last updated:** [July 24, 2026, 8:22pm UTC](https://community.homey.app/t/objective-and-unbiased-opinions-about-homey-pro-vs-others/146779 "2026-07-24T20:22:55Z")
Im moving into a new home and going to create a smart home for the first time. Looking to do an in depth ongoing thread and video content for step by step beginner setup, as well as integrations, automation, and advancem… --- ## [Homey with Matter devices, how do you update firmware?](https://community.homey.app/t/homey-with-matter-devices-how-do-you-update-firmware/145200)
**Author:** [@Swedownhill](https://community.homey.app/u/Swedownhill)\ **Replies:** 10\ **Last updated:** [July 24, 2026, 1:27pm UTC](https://community.homey.app/t/homey-with-matter-devices-how-do-you-update-firmware/145200 "2026-07-24T13:27:23Z")
Hi there! I’ve been using Homey Pro for a few years and it’s been working well. However I recently stumbled upon an issue where I bought a power socket from “Eve” that you supposedly can use to toggle the socket on/off … --- ## [Customer service issue](https://community.homey.app/t/customer-service-issue/157407)
**Author:** [@Morgan\_Jackson](https://community.homey.app/u/Morgan_Jackson)\ **Replies:** 15\ **Last updated:** [July 24, 2026, 1:21pm UTC](https://community.homey.app/t/customer-service-issue/157407 "2026-07-24T13:21:30Z")
Does anyone know how to contact customer service? I’ve emailed them multiple times to return my device starting a couple days after receiving it and nobody has responded to my emails and they have a 30 day return policy. … --- ## [Crop image from snapshot in flow](https://community.homey.app/t/crop-image-from-snapshot-in-flow/117263)
**Author:** [@Joosie](https://community.homey.app/u/Joosie)\ **Replies:** 5\ **Last updated:** [July 24, 2026, 1:04pm UTC](https://community.homey.app/t/crop-image-from-snapshot-in-flow/117263 "2026-07-24T13:04:48Z")
I made a sensor in my mailbox. Every time a letter is delivered, I get a notification with a snapshot from my camera, see below. I actually want to crop it so that only the top left part is visible. Does anyone have … --- ## [\[Homey Pro 2023\] moving to wifi - any shortcuts?](https://community.homey.app/t/homey-pro-2023-moving-to-wifi-any-shortcuts/157534)
**Author:** [@Tiwas](https://community.homey.app/u/Tiwas)\ **Replies:** 6\ **Last updated:** [July 24, 2026, 11:01am UTC](https://community.homey.app/t/homey-pro-2023-moving-to-wifi-any-shortcuts/157534 "2026-07-24T11:01:52Z")
There’s some kind of problem with the networking cable to where the Homey is and I would like to move it to wifi (ideally, have it use wifi as backup). Is there any way to do this without moving it, resetting or unpluggi… --- ## [Trouble adding more than one Paulmann Zigbee light](https://community.homey.app/t/trouble-adding-more-than-one-paulmann-zigbee-light/157500)
**Author:** [@eullman](https://community.homey.app/u/eullman)\ **Replies:** 11\ **Last updated:** [July 23, 2026, 6:12pm UTC](https://community.homey.app/t/trouble-adding-more-than-one-paulmann-zigbee-light/157500 "2026-07-23T18:12:56Z")
Hi, all. I am a new Homey (self-hosted) user. I’ve successfully added most of my things, but I am struggling with adding a dozen recessed Zigbee floor lights in the patio. I have 12 of these: LED Recessed floor light Sm… --- ## [Ecowitt ws90 Shelly](https://community.homey.app/t/ecowitt-ws90-shelly/154697)
**Author:** [@Bruno\_Biner](https://community.homey.app/u/Bruno_Biner)\ **Replies:** 9\ **Last updated:** [July 23, 2026, 3:58pm UTC](https://community.homey.app/t/ecowitt-ws90-shelly/154697 "2026-07-23T15:58:56Z")
Hi there, I bought a Wetterstation ecowitt ws90 Shelly, it partially works but for example the wind measure is not available in homey but it is on the Shelly app. Can someone help me or tell me what I did wrong? --- ## [ESPHOME support for Growatt or other Solar inverters](https://community.homey.app/t/esphome-support-for-growatt-or-other-solar-inverters/157428)
**Author:** [@Marcel\_Bosland](https://community.homey.app/u/Marcel_Bosland)\ **Replies:** 6\ **Last updated:** [July 23, 2026, 2:34pm UTC](https://community.homey.app/t/esphome-support-for-growatt-or-other-solar-inverters/157428 "2026-07-23T14:34:39Z")
I’m currently using Home Assistant. One of the things I’m doing in HA is controlling the generated power using ESPHome integration. This works very well but since I’m migrating to Homey Pro, I would like to have the … --- ## [Question about Matter ( connected via Apple Homepod)](https://community.homey.app/t/question-about-matter-connected-via-apple-homepod/155924)
**Author:** [@Mark1541](https://community.homey.app/u/Mark1541)\ **Replies:** 18\ **Last updated:** [July 23, 2026, 9:16am UTC](https://community.homey.app/t/question-about-matter-connected-via-apple-homepod/155924 "2026-07-23T09:16:25Z")
I’m a bit stuck with my Matter network. I have paired my Matter devices via my HomePod. That is essentially my border router. Recently, when I changed the frequency bands in my Imada access points, certain devices went … --- ## [Homey pro 26 goes offline most nights](https://community.homey.app/t/homey-pro-26-goes-offline-most-nights/156898)
**Author:** [@Jeff\_James](https://community.homey.app/u/Jeff_James)\ **Replies:** 27\ **Last updated:** [July 23, 2026, 5:35am UTC](https://community.homey.app/t/homey-pro-26-goes-offline-most-nights/156898 "2026-07-23T05:35:03Z")
Most nights arround 9:30pm Aust EST, Homey goes offline. The LED ring is still rainbow. It is connected via the ethernet power cable. It has been stable for weeks. My router app shows it is offline and I cannot get it b… --- ## [Sonoff App 1.13.1 - MINI-ZBRBS reports inverted cover position (0% = open, 100% = closed)](https://community.homey.app/t/sonoff-app-1-13-1-mini-zbrbs-reports-inverted-cover-position-0-open-100-closed/157470)
**Author:** [@Terizzle](https://community.homey.app/u/Terizzle)\ **Replies:** 2\ **Last updated:** [July 22, 2026, 3:10pm UTC](https://community.homey.app/t/sonoff-app-1-13-1-mini-zbrbs-reports-inverted-cover-position-0-open-100-closed/157470 "2026-07-22T15:10:04Z")
Hi, I believe there is an issue with the MINI-ZBRBS driver. The shutter itself works correctly and calibration completes successfully. However, the reported position appears to be inverted. Current behavior: When th… --- ## [Wrong Temperature Values showing in Homey Pro](https://community.homey.app/t/wrong-temperature-values-showing-in-homey-pro/89936)
**Author:** [@Russ\_Wolfe](https://community.homey.app/u/Russ_Wolfe)\ **Replies:** 21\ **Last updated:** [July 22, 2026, 2:26pm UTC](https://community.homey.app/t/wrong-temperature-values-showing-in-homey-pro/89936 "2026-07-22T14:26:55Z")
I have brought in a bunch of Aqara Temp & Humidity sensors into homey pro. When they are brought in I am seeing temperatures such as 171 degrees Fahrenheit. But if I add to Aqara hub and watch the temp in the Aqara app i… --- ## [Zooz Zen37 Wall Remote](https://community.homey.app/t/zooz-zen37-wall-remote/157441)
**Author:** [@FredQC](https://community.homey.app/u/FredQC)\ **Replies:** 7\ **Last updated:** [July 22, 2026, 1:06am UTC](https://community.homey.app/t/zooz-zen37-wall-remote/157441 "2026-07-22T01:06:05Z")
I have tried pairing a new Zwave Zooz Zen37 (800LR) Wall Remote without success. I have found no Homey specific information, so I used these ST pages for reference: So I’m posting here because the “Zen37” seems to … --- ## [Wiz Sync Box – Switching between Ambilight/Sync Mode and Standard Scenes via Homey?](https://community.homey.app/t/wiz-sync-box-switching-between-ambilight-sync-mode-and-standard-scenes-via-homey/143375)
**Author:** [@Robert\_Barniek](https://community.homey.app/u/Robert_Barniek)\ **Replies:** 4\ **Last updated:** [July 21, 2026, 10:35pm UTC](https://community.homey.app/t/wiz-sync-box-switching-between-ambilight-sync-mode-and-standard-scenes-via-homey/143375 "2026-07-21T22:35:58Z")
Hi everyone, I just unboxed and set up my new Wiz Sync Box yesterday. My setup is running on Homey Bridge Premium. Here’s what I’m trying to figure out: I’d like to be able to switch directly from Homey between Amb… --- ## [Unable to group Sonos speakers through Homey](https://community.homey.app/t/unable-to-group-sonos-speakers-through-homey/58218)
**Author:** [@rasater](https://community.homey.app/u/rasater)\ **Replies:** 19\ **Last updated:** [July 21, 2026, 7:10pm UTC](https://community.homey.app/t/unable-to-group-sonos-speakers-through-homey/58218 "2026-07-21T19:10:38Z")
Hello! I’ve been trying to set up a flow to play a playlist on more than one of my Sonos speakers at once, but when I try to use the “Join the group of …” card no devices show up in the list and searching for them also … --- ## [Identify a "ghost" ZigBee device?](https://community.homey.app/t/identify-a-ghost-zigbee-device/157431)
**Author:** [@Jocke\_Wallen](https://community.homey.app/u/Jocke_Wallen)\ **Replies:** 29\ **Last updated:** [July 21, 2026, 2:56pm UTC](https://community.homey.app/t/identify-a-ghost-zigbee-device/157431 "2026-07-21T14:56:38Z")
Is there a smart way to identify and/or remove completely a “ghost device” that is only visible on Developer pages? I (think at least) I have gone through all remotes, switches and temp sensors, removed batteries and do… --- ## [KNX control timeout after updating Homey Pro (2023) to firmware 13.3.0](https://community.homey.app/t/knx-control-timeout-after-updating-homey-pro-2023-to-firmware-13-3-0/156558)
**Author:** [@HISVN\_NAM](https://community.homey.app/u/HISVN_NAM)\ **Replies:** 6\ **Last updated:** [July 21, 2026, 2:13pm UTC](https://community.homey.app/t/knx-control-timeout-after-updating-homey-pro-2023-to-firmware-13-3-0/156558 "2026-07-21T14:13:34Z")
Hi, After my Homey Pro (2023) automatically updated to firmware 13.3.0, I started experiencing issues with my KNX installation. Interestingly, Homey can still receive status updates from KNX devices. For example, senso… --- ## [SmartThings- Aeotec hub support - supported in 2026?](https://community.homey.app/t/smartthings-aeotec-hub-support-supported-in-2026/155009)
**Author:** [@ChristianR](https://community.homey.app/u/ChristianR)\ **Replies:** 5\ **Last updated:** [July 21, 2026, 8:26am UTC](https://community.homey.app/t/smartthings-aeotec-hub-support-supported-in-2026/155009 "2026-07-21T08:26:43Z")
I just set up a Homey Pro. I’ve been moving my Z-wave and Zigbee devices from my SmartThings Aeotec hub. I’ve run in to several devices that can be paired with Homey, but are not fully supported, or work as well as they … --- ## [MPPT scanning on Huawei SUN2000 (Modbus 42054 & 42055)](https://community.homey.app/t/mppt-scanning-on-huawei-sun2000-modbus-42054-42055/157405)
**Author:** [@Andi](https://community.homey.app/u/Andi)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 10:30pm UTC](https://community.homey.app/t/mppt-scanning-on-huawei-sun2000-modbus-42054-42055/157405 "2026-07-20T22:30:08Z")
Hi everyone, I’m currently exploring the MPPT scanning settings on the Huawei SUN2000 inverter, and I’m curious whether anyone here has real‑world experience with these parameters. In the new test version of my Homey a… --- ## [SHS on reverse proxy](https://community.homey.app/t/shs-on-reverse-proxy/149551)
**Author:** [@inDomus\_Crew](https://community.homey.app/u/inDomus_Crew)\ **Replies:** 34\ **Last updated:** [July 20, 2026, 10:13pm UTC](https://community.homey.app/t/shs-on-reverse-proxy/149551 "2026-07-20T22:13:28Z")
Hi there, There is something we don’t understand. We have Caddy correctly configured, including the necessary port forwarding rules on the modem/router, capable of routing requests for http:// mydomain. example. com to … --- ## [Lutron Aurora](https://community.homey.app/t/lutron-aurora/157397)
**Author:** [@Michael\_McSherry](https://community.homey.app/u/Michael_McSherry)\ **Replies:** 5\ **Last updated:** [July 20, 2026, 9:34pm UTC](https://community.homey.app/t/lutron-aurora/157397 "2026-07-20T21:34:13Z")
My Philips Hue setup includes several Lutron Aurora switches. When I connected my Homey Pro (2023) to my Hue hub, all devices became visible in my Homey Pro except the Aurora switches. Has anyone come across this issue… --- ## [Help caméra Ajax](https://community.homey.app/t/help-camera-ajax/157344)
**Author:** [@Bgosset](https://community.homey.app/u/Bgosset)\ **Replies:** 4\ **Last updated:** [July 20, 2026, 4:19pm UTC](https://community.homey.app/t/help-camera-ajax/157344 "2026-07-20T16:19:04Z")
Hello, I would like to report an issue with the video stream from my Ajax camera in Homey. Environment Homey: Homey Pro (2026) Ajax app for Homey: (latest available version) Hub firmware: 2.40.121 Ajax NVR firmware: … --- ## [How can I read the Longitude and Latitude coordinates of my Homey using a script?](https://community.homey.app/t/how-can-i-read-the-longitude-and-latitude-coordinates-of-my-homey-using-a-script/157379)
**Author:** [@Francis\_De\_Sain](https://community.homey.app/u/Francis_De_Sain)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 3:24pm UTC](https://community.homey.app/t/how-can-i-read-the-longitude-and-latitude-coordinates-of-my-homey-using-a-script/157379 "2026-07-20T15:24:28Z")
Hello reader, I am a newbie and not really familiar with Homeyscript yet. But is there a way to read the coordinates of the Location setting using a script? Are there any reference pages where I can look up more infor… --- ## [Problems setting up light effects](https://community.homey.app/t/problems-setting-up-light-effects/157386)
**Author:** [@sympact](https://community.homey.app/u/sympact)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 11:04am UTC](https://community.homey.app/t/problems-setting-up-light-effects/157386 "2026-07-20T11:04:44Z")
I finally got my Homey Pro when trying to set up a advanced flow with my Nanoleaf blocks if I want to change their effect the results are null. This happened randomly after he couldnt find it anymore and I was requiired … --- ## [Sonos: v1 :groups namespaces not supported](https://community.homey.app/t/sonos-v1-groups-namespaces-not-supported/157369)
**Author:** [@Jesper\_Gronborg](https://community.homey.app/u/Jesper_Gronborg)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 10:56am UTC](https://community.homey.app/t/sonos-v1-groups-namespaces-not-supported/157369 "2026-07-20T10:56:47Z")
Hi, My Homey setup: Homey SHS and Homey Bridge. I have a Sonos Move2 and a IKEA Symfonisk lamp/speaker. When entering the Sonos app in Homey trying to connect the speakers I get the error in the screenshot? Anyone who… --- ## [IR controlling Mitsubishi Heat Pump (Split AC)](https://community.homey.app/t/ir-controlling-mitsubishi-heat-pump-split-ac/157087)
**Author:** [@Tiwas](https://community.homey.app/u/Tiwas)\ **Replies:** 8\ **Last updated:** [July 20, 2026, 7:40am UTC](https://community.homey.app/t/ir-controlling-mitsubishi-heat-pump-split-ac/157087 "2026-07-20T07:40:57Z")
Anyone set up this before? I tried using the official app, but even though it said Homey would send the signals, there seems to be no communication with my Mitsubishi and Homey - despite line of sight. --- ## [Web interface not fully functional?](https://community.homey.app/t/web-interface-not-fully-functional/157373)
**Author:** [@Alex\_R](https://community.homey.app/u/Alex_R)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 2:10am UTC](https://community.homey.app/t/web-interface-not-fully-functional/157373 "2026-07-20T02:10:31Z")
Currently not home and trying to access Homey via web interface. The home page opens but both under favourite devices and favourite flows it shows “Timeout after 10000ms”. I get a red pop-out at the bottom of the page f… --- ## [How to controle my SMA solar system](https://community.homey.app/t/how-to-controle-my-sma-solar-system/157293)
**Author:** [@Roel\_den\_Hond](https://community.homey.app/u/Roel_den_Hond)\ **Replies:** 0\ **Last updated:** [July 17, 2026, 5:48pm UTC](https://community.homey.app/t/how-to-controle-my-sma-solar-system/157293 "2026-07-17T17:48:14Z")
I have a SMA solar-controller and I want to use my SMA manager to Controle de maximum output of my solar system. now the system wil trip if the output voltage is \>253 Volt and I want to controle the output if it \>249 V… [Previous page](https://community.homey.app/c/questions-help/8.md?page=8) [Next page](https://community.homey.app/c/questions-help/8.md?page=10)