# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=81

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 82

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## [Vision battery outdoor siren - ZM1621-5](https://community.homey.app/t/vision-battery-outdoor-siren-zm1621-5/132993)

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**Author:** [@Finn\_Bidstrup](https://community.homey.app/u/Finn_Bidstrup)\
**Replies:** 6\
**Last updated:** [March 18, 2025, 7:59pm UTC](https://community.homey.app/t/vision-battery-outdoor-siren-zm1621-5/132993 "2025-03-18T19:59:59Z")

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Hi all, I am thinking of buying this outdoor siren: Siren/Outdoor Siren-VISION AUTOMOBILE ELECTRONICS INDUSTRIAL CO., LTD. Does anybody have any experience with it and Homey Pro? In an old post from 2019, is mentioned…

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## [Failed to handshake client error - can't reach Homey](https://community.homey.app/t/failed-to-handshake-client-error-cant-reach-homey/107998)

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**Author:** [@Anders\_Nevsten](https://community.homey.app/u/Anders_Nevsten)\
**Replies:** 3\
**Last updated:** [March 18, 2025, 4:28pm UTC](https://community.homey.app/t/failed-to-handshake-client-error-cant-reach-homey/107998 "2025-03-18T16:28:26Z")

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I got an odd error today. Suddenly I couldn’t get access to the Homey neither with the app nor via the Web. I got the message: “Failed to handshake client” Have restarted Homey Pro (former version) by removing the ca…

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## [Help with 'device has not reported back for x time period'](https://community.homey.app/t/help-with-device-has-not-reported-back-for-x-time-period/70924)

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**Author:** [@Martijn\_C](https://community.homey.app/u/Martijn_C)\
**Replies:** 20\
**Last updated:** [March 18, 2025, 3:24pm UTC](https://community.homey.app/t/help-with-device-has-not-reported-back-for-x-time-period/70924 "2025-03-18T15:24:48Z")

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I have several Fibaro motion sensors and the way they display their battery percentage is not really user friendly. Sometimes at 55% they stop working. So, to know they have stopped working I have created this flow, whic…

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## [Philio Z-Wave Outdoor Siren PSE04](https://community.homey.app/t/philio-z-wave-outdoor-siren-pse04/132922)

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**Author:** [@Finn\_Bidstrup](https://community.homey.app/u/Finn_Bidstrup)\
**Replies:** 1\
**Last updated:** [March 17, 2025, 5:46pm UTC](https://community.homey.app/t/philio-z-wave-outdoor-siren-pse04/132922 "2025-03-17T17:46:40Z")

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Hi Homey, I can see, that the Philio App for Homey supports the Indoor siren PSE02. Does it also support the the Philio Outdoor siren PSE04: Philio Z-Wave Outdoor Siren - Z-Wave Outdoor Siren Thanks in advance. Kind …

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## [Neo coolcam, no app for HP2023?](https://community.homey.app/t/neo-coolcam-no-app-for-hp2023/83097)

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**Author:** [@Haayo](https://community.homey.app/u/Haayo)\
**Replies:** 5\
**Last updated:** [March 17, 2025, 8:01am UTC](https://community.homey.app/t/neo-coolcam-no-app-for-hp2023/83097 "2025-03-17T08:01:41Z")

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I was warned but forgot: no working Neo Coolcam app for HP2023 yet. Does anyone know if there is a bypass or progress for a new app? Otherwise I have to replace some items. Further, the migration went smooth and quickly…

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## [Why is my Homey Pro still running Node.js v12?](https://community.homey.app/t/why-is-my-homey-pro-still-running-node-js-v12/130914)

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**Author:** [@Dominik](https://community.homey.app/u/Dominik)\
**Replies:** 6\
**Last updated:** [March 16, 2025, 4:11pm UTC](https://community.homey.app/t/why-is-my-homey-pro-still-running-node-js-v12/130914 "2025-03-16T16:11:29Z")

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Hey everyone, I recently checked the Node.js version on my Homey Pro (Early 2019) and was quite surprised to see that it’s still running Node.js v12.22.11. Given that the latest official release is already Node.js v22.1…

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## [Homey message to Smartthings](https://community.homey.app/t/homey-message-to-smartthings/132804)

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**Author:** [@LakeWash](https://community.homey.app/u/LakeWash)\
**Replies:** 1\
**Last updated:** [March 16, 2025, 4:00pm UTC](https://community.homey.app/t/homey-message-to-smartthings/132804 "2025-03-16T16:00:53Z")

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New to Homey. I’m converting from SmartThings. I am putting all my water leak sensors on Homey but theres no app for my Zwave Fortrezz water valve on Homey. Is there a way to send a “message” between Homey and SmartThing…

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## [Homey Bridge seems not sending IR signal anymore after last update](https://community.homey.app/t/homey-bridge-seems-not-sending-ir-signal-anymore-after-last-update/132799)

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**Author:** [@Frank\_Verschoor](https://community.homey.app/u/Frank_Verschoor)\
**Replies:** 4\
**Last updated:** [March 16, 2025, 1:16pm UTC](https://community.homey.app/t/homey-bridge-seems-not-sending-ir-signal-anymore-after-last-update/132799 "2025-03-16T13:16:47Z")

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I have a Homey Pro 2023 and two homey bridges. The bridges control my TV’s and KlikaanKlikuit plugs in different rooms. Somehow after the last update it seems I cannot control my TV’s in my Bedroom and Office. I noticed…

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## [Can't reset an old homey pro 2019, just endless loop](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331)

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**Author:** [@Bjornar\_Gulhaugen](https://community.homey.app/u/Bjornar_Gulhaugen)\
**Replies:** 6\
**Last updated:** [March 16, 2025, 9:10am UTC](https://community.homey.app/t/cant-reset-an-old-homey-pro-2019-just-endless-loop/111331 "2025-03-16T09:10:06Z")

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Hello… I am trying to reset a used Homey Pro 2019 that I received. I start it up, turn it upside down to start recovery mode. Then I open the app and add a new Homey Pro 2019. I connect via Wi-Fi in the app, and it con…

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## [Red dot at android app?](https://community.homey.app/t/red-dot-at-android-app/132533)

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**Author:** [@Lacobo](https://community.homey.app/u/Lacobo)\
**Replies:** 8\
**Last updated:** [March 15, 2025, 11:35am UTC](https://community.homey.app/t/red-dot-at-android-app/132533 "2025-03-15T11:35:36Z")

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Since the latest (beta 9.1.0.1680) update of the android app I see a red dot with a number. Searching for a while now, but have no clue where the number is referring to. Anyone?

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## [Zigbee network: adding additional routers](https://community.homey.app/t/zigbee-network-adding-additional-routers/132740)

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**Author:** [@Gerald\_Delhaisse](https://community.homey.app/u/Gerald_Delhaisse)\
**Replies:** 17\
**Last updated:** [March 15, 2025, 8:47am UTC](https://community.homey.app/t/zigbee-network-adding-additional-routers/132740 "2025-03-15T08:47:18Z")

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Hello, I’m on homey 2023, I had a lot of devices in wifi then I started with zigbee devices. The first time I messed up, the network was not stable. So I’m going to redo it from the beginning according to the rules (the …

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## [Google Play Store no 9.0.5](https://community.homey.app/t/google-play-store-no-9-0-5/132572)

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**Author:** [@PJ-AU](https://community.homey.app/u/PJ-AU)\
**Replies:** 4\
**Last updated:** [March 14, 2025, 11:28am UTC](https://community.homey.app/t/google-play-store-no-9-0-5/132572 "2025-03-14T11:28:59Z")

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Hi Community, I have 2 x Samsung Tablets (wall mounted) running Android 14 with UI 6.1. for displaying Homey Dashboards which are great. Unfortunately I only see Homey 9.0.4 (31/1/25) not 9.0.5 in the Google Play store. …

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## [Newbie questions about hubs](https://community.homey.app/t/newbie-questions-about-hubs/132543)

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**Author:** [@ojohnsen](https://community.homey.app/u/ojohnsen)\
**Replies:** 9\
**Last updated:** [March 14, 2025, 9:43pm UTC](https://community.homey.app/t/newbie-questions-about-hubs/132543 "2025-03-14T21:43:20Z")

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I’m considering migrating from HA to Homey. But I don’t quite understand how Homey best communicates with devices. I have both Ikea, Philips Hue and Aqara devices in my home. Is it then recommended to use Ikea, Philips …

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## [Z-Wave unreliable, Zigbee running fine](https://community.homey.app/t/z-wave-unreliable-zigbee-running-fine/132462)

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**Author:** [@prahn](https://community.homey.app/u/prahn)\
**Replies:** 15\
**Last updated:** [March 14, 2025, 2:21pm UTC](https://community.homey.app/t/z-wave-unreliable-zigbee-running-fine/132462 "2025-03-14T14:21:21Z")

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Hi! I started using Homey Pro just before Christmas. Everything was running so smooth and smart from the beginning, but since some point in time, my Z-Wave network became unreliable. I have 62 “real” Z-Wave devices fro…

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## [Two Homey Pro's on two locations](https://community.homey.app/t/two-homey-pros-on-two-locations/132709)

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**Author:** [@Martin\_Sorensen](https://community.homey.app/u/Martin_Sorensen)\
**Replies:** 6\
**Last updated:** [March 14, 2025, 12:32pm UTC](https://community.homey.app/t/two-homey-pros-on-two-locations/132709 "2025-03-14T12:32:33Z")

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Absolut beginner here :slightly\_smiling\_face: If I have 2 Homey devices can I trigger an action at location 2 if a given event takes place at location 1 (movement 1; lights on 2)? Thx

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## [Homey TestFlight stop?](https://community.homey.app/t/homey-testflight-stop/132714)

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**Author:** [@EdNL](https://community.homey.app/u/EdNL)\
**Replies:** 4\
**Last updated:** [March 14, 2025, 9:59am UTC](https://community.homey.app/t/homey-testflight-stop/132714 "2025-03-14T09:59:45Z")

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I use Homey Pro in TestFlight because I use the test version. From this morning I can’t use the app anymore and TestFlight, in my iPhone, was telling me that the test is stopt by Homey. Now I had to install the normal v…

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## [Sending TCP command to Global Caché IP2SL](https://community.homey.app/t/sending-tcp-command-to-global-cache-ip2sl/68991)

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**Author:** [@Aron\_s-Gravemade](https://community.homey.app/u/Aron_s-Gravemade)\
**Replies:** 1\
**Last updated:** [March 13, 2025, 11:02pm UTC](https://community.homey.app/t/sending-tcp-command-to-global-cache-ip2sl/68991 "2025-03-13T23:02:18Z")

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Hi guys, I recently purchased a Global Caché IP2SL. However, the homey app is no longer available on the latest Homey firmware. Because of this I can’t control my 4x4 video matrix via the IP2SL with RS232. What am I lo…

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## [Homey goes offline from time to time](https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673)

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**Author:** [@primozp](https://community.homey.app/u/primozp)\
**Replies:** 1\
**Last updated:** [March 13, 2025, 5:57pm UTC](https://community.homey.app/t/homey-goes-offline-from-time-to-time/132673 "2025-03-13T17:57:52Z")

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Hi! From time to time MY HomeyPro has a problem connecting to the cloud and because of that it is not accessible. Today is one of those days. :frowning: I use LAN cable, mine network works fine otherwise so it is not a…

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## [Homey Pro (early) 2019 doesn't start](https://community.homey.app/t/homey-pro-early-2019-doesnt-start/132511)

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**Author:** [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\
**Replies:** 13\
**Last updated:** [March 12, 2025, 11:20pm UTC](https://community.homey.app/t/homey-pro-early-2019-doesnt-start/132511 "2025-03-12T23:20:02Z")

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Hi all, Any helpfull ideas on a Homey Pro Early 2019 (the dual-core/1GB version) that doesn’t seem to start? No led-ring at all, no sound when keeping it upside down (after giving it a minute). When disconnecting the b…

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## [Blitzwolf WA3 speakers](https://community.homey.app/t/blitzwolf-wa3-speakers/132574)

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**Author:** [@Bryan\_GRIFFITHS](https://community.homey.app/u/Bryan_GRIFFITHS)\
**Replies:** 1\
**Last updated:** [March 12, 2025, 8:04pm UTC](https://community.homey.app/t/blitzwolf-wa3-speakers/132574 "2025-03-12T20:04:30Z")

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Hi I have 2 x Blitzwolf WA3 speakers which are paired. I play music through any one of 4 devices, a phone or one of 3 tablets, via bluetooth, all Android devices. The speakers are fully charged, and so is the music pla…

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## [House and summerhouse](https://community.homey.app/t/house-and-summerhouse/132571)

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**Author:** [@Anders\_Lundstrom1](https://community.homey.app/u/Anders_Lundstrom1)\
**Replies:** 5\
**Last updated:** [March 12, 2025, 7:19pm UTC](https://community.homey.app/t/house-and-summerhouse/132571 "2025-03-12T19:19:11Z")

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Hello. My name is Anders and i am rather new on Homey! Have a question regarding accounts. I have a Homey Bridge in our house, working great. Now i have bought a Homey Pro for the summerhouse, can i use the Pro at the…

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## [Who pressed the button?](https://community.homey.app/t/who-pressed-the-button/132522)

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**Author:** [@Christoffer\_Gjerde](https://community.homey.app/u/Christoffer_Gjerde)\
**Replies:** 4\
**Last updated:** [March 12, 2025, 5:54pm UTC](https://community.homey.app/t/who-pressed-the-button/132522 "2025-03-12T17:54:57Z")

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Hello, I’m struggling to come up with a function/flow… I’m planning to have an HP23 to control some garage doors at work. There are 8+ people working there, and we will mainly only operate the gates during working hours…

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## [Matter devices added but with troubles](https://community.homey.app/t/matter-devices-added-but-with-troubles/132480)

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**Author:** [@Daitarn3](https://community.homey.app/u/Daitarn3)\
**Replies:** 3\
**Last updated:** [March 12, 2025, 5:47pm UTC](https://community.homey.app/t/matter-devices-added-but-with-troubles/132480 "2025-03-12T17:47:25Z")

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I have several Aqara hub at home, on2 E1, one M3 and 2pcs of M2. It’s a big house. I have ben able to add the M3, the E1 and the first M2 trough Matter and they work smooth. The second M2 hub is added but the only devi…

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## [Dashboard auto update](https://community.homey.app/t/dashboard-auto-update/132505)

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**Author:** [@Magnus\_Andersson3](https://community.homey.app/u/Magnus_Andersson3)\
**Replies:** 1\
**Last updated:** [March 11, 2025, 9:28pm UTC](https://community.homey.app/t/dashboard-auto-update/132505 "2025-03-11T21:28:31Z")

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Hi Is it possible to get the dashboard to updateit self more automatic , if i have my dashboard open on a device after some time it stops to update, then i need to do the update manually !. Regards Magnus Andersson

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## [Android app v9.1.0 on Android 13 not responsive](https://community.homey.app/t/android-app-v9-1-0-on-android-13-not-responsive/132248)

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**Author:** [@Floris\_J](https://community.homey.app/u/Floris_J)\
**Replies:** 10\
**Last updated:** [March 11, 2025, 7:24pm UTC](https://community.homey.app/t/android-app-v9-1-0-on-android-13-not-responsive/132248 "2025-03-11T19:24:42Z")

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I have installed the latest android app 9.1.0 (auto updated) on my Samsung S20 Ultra with Android 13. Many buttons don’t respond, so it is almost not usable anymore. I tried to clear cache, but no effect. Than removed it…

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## [Issue with Google Chromecast](https://community.homey.app/t/issue-with-google-chromecast/110773)

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**Author:** [@Jo\_De\_Vulder](https://community.homey.app/u/Jo_De_Vulder)\
**Replies:** 4\
**Last updated:** [March 11, 2025, 6:29pm UTC](https://community.homey.app/t/issue-with-google-chromecast/110773 "2025-03-11T18:29:38Z")

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This is more of a solution than a problem I’m presenting. For quite some time, I’ve had issues with Google Chromecast devices suddenly becoming unreachable and not responding to cast commands, such as playing internet ra…

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## [Meross Smart Switch MSS815](https://community.homey.app/t/meross-smart-switch-mss815/132467)

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**Author:** [@Rick\_Bradley](https://community.homey.app/u/Rick_Bradley)\
**Replies:** 1\
**Last updated:** [March 11, 2025, 2:53pm UTC](https://community.homey.app/t/meross-smart-switch-mss815/132467 "2025-03-11T14:53:04Z")

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Hi Everyone I’m about to purchase a couple of these but am curious as to how they operate. My question is. If you switch a light on through the app or HomeKit can you switch the light off manually i.e. using the wall …

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## [Alexa music](https://community.homey.app/t/alexa-music/132507)

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**Author:** [@Andreu\_Purroy\_Montul](https://community.homey.app/u/Andreu_Purroy_Montul)\
**Replies:** 0\
**Last updated:** [March 11, 2025, 1:51pm UTC](https://community.homey.app/t/alexa-music/132507 "2025-03-11T13:51:51Z")

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I have made a simple flow where I tell Alexa to play piano music. It starts perfectly, but in a random way it stops. After a few seconds, it continues, but after a while it stops again for a few seconds. What am I …

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## [Homey Pro does not Update Aquara Humidity Sensor](https://community.homey.app/t/homey-pro-does-not-update-aquara-humidity-sensor/132342)

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**Author:** [@Rene\_van\_den\_Heuvel](https://community.homey.app/u/Rene_van_den_Heuvel)\
**Replies:** 8\
**Last updated:** [March 11, 2025, 1:01pm UTC](https://community.homey.app/t/homey-pro-does-not-update-aquara-humidity-sensor/132342 "2025-03-11T13:01:26Z")

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I have 3 Aquara humidity and temperature sensors. I installed them all 3. After some time 2 stop working. Batterys are full. 1 stays working. Have a Homey Pro Early 2018. What goes wrong. I have no clue?

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## [Zigbee Green Power (IEEE 802.15.4) support?](https://community.homey.app/t/zigbee-green-power-ieee-802-15-4-support/20899)

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**Author:** [@anon8748058](https://community.homey.app/u/anon8748058)\
**Replies:** 9\
**Last updated:** [March 11, 2025, 2:42am UTC](https://community.homey.app/t/zigbee-green-power-ieee-802-15-4-support/20899 "2025-03-11T02:42:40Z")

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Hi, Just a quick question. Does anyone know if Homey supports the Zigbee Green Power protocol? (IEEE 802.15.4) (( I haven’t asked Support yet ))

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