# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=47

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 48

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## [Amazon Alexa excluding](https://community.homey.app/t/amazon-alexa-excluding/145831)

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**Author:** [@John\_William\_Brekke](https://community.homey.app/u/John_William_Brekke)\
**Replies:** 0\
**Last updated:** [November 24, 2025, 10:42am UTC](https://community.homey.app/t/amazon-alexa-excluding/145831 "2025-11-24T10:42:34Z")

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I tried excluding devices, but it only works with google assistant. When i excluded from Amazon Alexa nothing happened, i know on google assistant you say “sync devices” but it doesn’t work on Amazon Alexa? I also tried …

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## [Smartest radiator valve for homey, tuya's break down after 2 years](https://community.homey.app/t/smartest-radiator-valve-for-homey-tuyas-break-down-after-2-years/145827)

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**Author:** [@Hans\_Heintz](https://community.homey.app/u/Hans_Heintz)\
**Replies:** 1\
**Last updated:** [November 24, 2025, 9:53am UTC](https://community.homey.app/t/smartest-radiator-valve-for-homey-tuyas-break-down-after-2-years/145827 "2025-11-24T09:53:57Z")

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Hi, For some years I am using tuya radiator valves (HY368) using the Tuya Zigbee app from Jurgen Heine and a developer account at Tuya with homey. Since they are cheap alas also the build quality is not so good. After a…

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## [Since 20/11 sync between Google Home and Homey don't work](https://community.homey.app/t/since-20-11-sync-between-google-home-and-homey-dont-work/145643)

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**Author:** [@Damien71](https://community.homey.app/u/Damien71)\
**Replies:** 6\
**Last updated:** [November 24, 2025, 8:08am UTC](https://community.homey.app/t/since-20-11-sync-between-google-home-and-homey-dont-work/145643 "2025-11-24T08:08:36Z")

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I don’t know why, but since yesterday communication between Google Home and Homey don’t work. Sometimes it works but just few seconds, example : After several refresh on google home, i see lamp device. i turn off it = O…

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## [Can anyone tell me how the niko 4 button zigbee device operates in practice?](https://community.homey.app/t/can-anyone-tell-me-how-the-niko-4-button-zigbee-device-operates-in-practice/145806)

<div class="topic-metadata">

**Author:** [@Roel\_Van\_Eyken](https://community.homey.app/u/Roel_Van_Eyken)\
**Replies:** 5\
**Last updated:** [November 24, 2025, 6:23am UTC](https://community.homey.app/t/can-anyone-tell-me-how-the-niko-4-button-zigbee-device-operates-in-practice/145806 "2025-11-24T06:23:08Z")

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I’m interested in the Niko zigbee 4 button switch and I was wondering how it operates in practice. How many fucntions can I actually control with this switch as the documentation here seems a bit unclear. It mentions a…

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## [Govee christmas sparkle string lights matter](https://community.homey.app/t/govee-christmas-sparkle-string-lights-matter/145759)

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**Author:** [@Martijn\_Nobel](https://community.homey.app/u/Martijn_Nobel)\
**Replies:** 12\
**Last updated:** [November 23, 2025, 11:29pm UTC](https://community.homey.app/t/govee-christmas-sparkle-string-lights-matter/145759 "2025-11-23T23:29:34Z")

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Hi all, I just bought the Govee christmas sparkle string lights and want to connect it to homey through matter. I installed the govee app and tried to add a matter light. But there is no way to get it to connect to home…

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## [Homey Pro crashing to red LED ring when making a backup](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106)

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**Author:** [@Heula](https://community.homey.app/u/Heula)\
**Replies:** 95\
**Last updated:** [November 23, 2025, 9:25pm UTC](https://community.homey.app/t/homey-pro-crashing-to-red-led-ring-when-making-a-backup/100106 "2025-11-23T21:25:00Z")

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I have problems with a regularly recurring nighttime red LED ring on my Homey. This problem has been with Athom for weeks, but I haven’t heard anything from them in weeks. For my imaging, I would like to know whether m…

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## [Kostal Inverter stop discharge battery](https://community.homey.app/t/kostal-inverter-stop-discharge-battery/145782)

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**Author:** [@Bo\_Sulsted](https://community.homey.app/u/Bo_Sulsted)\
**Replies:** 1\
**Last updated:** [November 23, 2025, 7:58pm UTC](https://community.homey.app/t/kostal-inverter-stop-discharge-battery/145782 "2025-11-23T19:58:10Z")

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Hello First, sorry if this question is in the wrong thread — I’m new to Homey and this site. please advice where to put it I have a KOSTAL inverter with a battery pack connected. I would like the inverter to stop dis…

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## [Namron zigbee inclusion](https://community.homey.app/t/namron-zigbee-inclusion/145800)

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**Author:** [@Helge\_Grindheim](https://community.homey.app/u/Helge_Grindheim)\
**Replies:** 3\
**Last updated:** [November 23, 2025, 7:21pm UTC](https://community.homey.app/t/namron-zigbee-inclusion/145800 "2025-11-23T19:21:51Z")

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Hi! I am struggling to include Namron zigbee edge thermostat in my Homey Pro 23 I have several zigbee units, also Namron units, that works just fine. The Namron thermostats adds in as random zigbee unit, with no feedb…

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## [New to Homey and cant connect any Aqara devices](https://community.homey.app/t/new-to-homey-and-cant-connect-any-aqara-devices/145743)

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**Author:** [@Mike\_Barker](https://community.homey.app/u/Mike_Barker)\
**Replies:** 3\
**Last updated:** [November 23, 2025, 6:43pm UTC](https://community.homey.app/t/new-to-homey-and-cant-connect-any-aqara-devices/145743 "2025-11-23T18:43:01Z")

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Hi all. New to Homey. Been looking for a while for a simple way to integrate all the different ecosystems and finally decided to give Homey a shot. From what I have seen so far its been brilliant. I have imported the r…

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## [Seperate frontdoor keypad with fingerprint sensor](https://community.homey.app/t/seperate-frontdoor-keypad-with-fingerprint-sensor/133025)

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**Author:** [@Rembo038](https://community.homey.app/u/Rembo038)\
**Replies:** 6\
**Last updated:** [November 23, 2025, 6:19pm UTC](https://community.homey.app/t/seperate-frontdoor-keypad-with-fingerprint-sensor/133025 "2025-11-23T18:19:09Z")

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Hi! I have the Bold smart lock with Bold connect. Now I would like to buy a keypad with a fingerprint sensor. But I can’t find a keypad with a fingerprint sensor that works separately. I only find bundles or separate k…

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## [Newbie: 2 days in.... Which community HomeKit app should I be using?](https://community.homey.app/t/newbie-2-days-in-which-community-homekit-app-should-i-be-using/145798)

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**Author:** [@Latin105fm](https://community.homey.app/u/Latin105fm)\
**Replies:** 0\
**Last updated:** [November 23, 2025, 5:26pm UTC](https://community.homey.app/t/newbie-2-days-in-which-community-homekit-app-should-i-be-using/145798 "2025-11-23T17:26:45Z")

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Hi there. Just kind of finding my way on how to use my new Homey Pro. I have HomeKit enabled products (mostly Meross plugs) that do not have Matter and are HomeKit enabled….. just trying to work out the best way to integ…

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## [MQTT Energy Meter implementation ? need help!](https://community.homey.app/t/mqtt-energy-meter-implementation-need-help/145679)

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**Author:** [@Hans\_Wurst](https://community.homey.app/u/Hans_Wurst)\
**Replies:** 4\
**Last updated:** [November 23, 2025, 1:31pm UTC](https://community.homey.app/t/mqtt-energy-meter-implementation-need-help/145679 "2025-11-23T13:31:47Z")

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Hello there i have a bitshake enegry meter connected via MQTT Broker and Client to my homey pro. theres a data string wich is updated correctly but iam not able to get the single values out of it to put “watt” or whatev…

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## [Help reducing battery low warnings in flow](https://community.homey.app/t/help-reducing-battery-low-warnings-in-flow/92384)

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**Author:** [@Tiwas](https://community.homey.app/u/Tiwas)\
**Replies:** 27\
**Last updated:** [November 23, 2025, 12:37pm UTC](https://community.homey.app/t/help-reducing-battery-low-warnings-in-flow/92384 "2025-11-23T12:37:40Z")

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Hi. I know - the title’s not ideal, but I couldn’t figure out something better. Problem: In my battery low report flow, I send warnings when it’s time to replace a battery. My robot vacuum is also caught here, and when…

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## [Only 3 devices show up in google home after pairing/connecting](https://community.homey.app/t/only-3-devices-show-up-in-google-home-after-pairing-connecting/145628)

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**Author:** [@ToinkToink](https://community.homey.app/u/ToinkToink)\
**Replies:** 12\
**Last updated:** [November 22, 2025, 10:09pm UTC](https://community.homey.app/t/only-3-devices-show-up-in-google-home-after-pairing-connecting/145628 "2025-11-22T22:09:24Z")

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Hi There, I have connected to my Homey Pro (Early 2023) devices from Hue, Lidl, IKEA, etc. Both lamps and power switches. All works fine within the Homey app. When however connecting Homey with Google home I am only ge…

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## [Does 433 MHz work at all with Homey Bridge in Satellite Mode?](https://community.homey.app/t/does-433-mhz-work-at-all-with-homey-bridge-in-satellite-mode/145755)

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**Author:** [@skye](https://community.homey.app/u/skye)\
**Replies:** 0\
**Last updated:** [November 22, 2025, 10:06pm UTC](https://community.homey.app/t/does-433-mhz-work-at-all-with-homey-bridge-in-satellite-mode/145755 "2025-11-22T22:06:15Z")

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I want to use Homey to clone a 433 MHz remote for a projector screen that doesn’t have an app. I bought a Homey Pro mini a while ago for other stuff, and I saw that the Bridge can add 433 MHz control to it, so I bought …

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## [Looking for a windscreen defrost trigger](https://community.homey.app/t/looking-for-a-windscreen-defrost-trigger/100623)

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**Author:** [@Astrapowerrr](https://community.homey.app/u/Astrapowerrr)\
**Replies:** 10\
**Last updated:** [November 22, 2025, 8:18pm UTC](https://community.homey.app/t/looking-for-a-windscreen-defrost-trigger/100623 "2025-11-22T20:18:31Z")

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Can someone give me a push in the right direction according to get a decent trigger for defrosting my windshield? I’m using the app buienradar on my iOS device it has the function to give me a notification when the wind…

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## [Need Help Saving and Restoring Philips Hue State for Doorbell Notification](https://community.homey.app/t/need-help-saving-and-restoring-philips-hue-state-for-doorbell-notification/145722)

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**Author:** [@Albert60](https://community.homey.app/u/Albert60)\
**Replies:** 4\
**Last updated:** [November 22, 2025, 7:37pm UTC](https://community.homey.app/t/need-help-saving-and-restoring-philips-hue-state-for-doorbell-notification/145722 "2025-11-22T19:37:43Z")

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Hi everyone, Would someone be willing to help me with a Homey script (Flow or maybe using Better Logic)? I’ve been trying for quite a while, even asked ChatGPT and Grok for help, but unfortunately we still can’t figure…

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## [Frient app states: "not installed"](https://community.homey.app/t/frient-app-states-not-installed/145502)

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**Author:** [@Ben\_van\_der\_Beek](https://community.homey.app/u/Ben_van_der_Beek)\
**Replies:** 33\
**Last updated:** [November 22, 2025, 11:59am UTC](https://community.homey.app/t/frient-app-states-not-installed/145502 "2025-11-22T11:59:54Z")

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Suddenly my Frient devices do not work anymore. They claim that the (Frient) app is not available. But it is still installed. When I restart the app I get the message (see picture below) that it is not installed. I unins…

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## [Fibaro RGBW controller 2 inclusion not working](https://community.homey.app/t/fibaro-rgbw-controller-2-inclusion-not-working/145682)

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**Author:** [@Micha\_H](https://community.homey.app/u/Micha_H)\
**Replies:** 4\
**Last updated:** [November 22, 2025, 9:22am UTC](https://community.homey.app/t/fibaro-rgbw-controller-2-inclusion-not-working/145682 "2025-11-22T09:22:26Z")

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Hi all, I hope I can place this question here and find some help. I am trying to add some fibaro rgbw led controller 2 to my network but I am unable to succeed. The inclusion process does not start when pressing the b b…

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## [Energy insights](https://community.homey.app/t/energy-insights/145696)

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**Author:** [@Walter\_Koster](https://community.homey.app/u/Walter_Koster)\
**Replies:** 4\
**Last updated:** [November 22, 2025, 7:45am UTC](https://community.homey.app/t/energy-insights/145696 "2025-11-22T07:45:43Z")

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Hallo, “The total value of imported energy is incorrect; it must be halved. Is this correct?”

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## [Homey Pro always timing out](https://community.homey.app/t/homey-pro-always-timing-out/115590)

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**Author:** [@Giovanni\_Dienstmann](https://community.homey.app/u/Giovanni_Dienstmann)\
**Replies:** 15\
**Last updated:** [November 21, 2025, 7:57pm UTC](https://community.homey.app/t/homey-pro-always-timing-out/115590 "2025-11-21T19:57:38Z")

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I’m facing a very challenging situation with Homey Pro. I have the 2023 version, and my network is comprised mostly of Z-Wave devices. Whenever I try to control any device, it keeps giving timeout 10000ms, or it says “T…

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## [Homey support for (old) Heltun Heating Thermostat HE-ZW-THERM-FL2](https://community.homey.app/t/homey-support-for-old-heltun-heating-thermostat-he-zw-therm-fl2/144250)

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**Author:** [@Christian\_Mack](https://community.homey.app/u/Christian_Mack)\
**Replies:** 3\
**Last updated:** [November 21, 2025, 4:50pm UTC](https://community.homey.app/t/homey-support-for-old-heltun-heating-thermostat-he-zw-therm-fl2/144250 "2025-11-21T16:50:57Z")

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Hi everyone, I have some older version Heltun Heating Thermostat (HE-ZW-THERM-FL2 with 500 chip) currently running with a Fibaro HC2, but want to move them over to my new HP23 setup. I have problems including them to my …

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## [kWh per hour/quarter in Energy Insights](https://community.homey.app/t/kwh-per-hour-quarter-in-energy-insights/145672)

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**Author:** [@PragmaticHarm](https://community.homey.app/u/PragmaticHarm)\
**Replies:** 0\
**Last updated:** [November 21, 2025, 1:49pm UTC](https://community.homey.app/t/kwh-per-hour-quarter-in-energy-insights/145672 "2025-11-21T13:49:35Z")

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Are there any developments planned for charts to visualize the used energy expressed in Kwh per hour/day over a month/week/day, like most energy companies provide in their apps? Like this And for 3 phase energy mete…

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## [Homeyscript hdashboard trash reminder](https://community.homey.app/t/homeyscript-hdashboard-trash-reminder/145657)

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**Author:** [@M\_J](https://community.homey.app/u/M_J)\
**Replies:** 16\
**Last updated:** [November 21, 2025, 12:19pm UTC](https://community.homey.app/t/homeyscript-hdashboard-trash-reminder/145657 "2025-11-21T12:19:20Z")

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Hello all, I’m trying to setup a trash reminder in hdashboards. I have copy and paste a tutorial script into homeyscript and make a textfield into device capabilities app (with repair). When i run the flow i got a err…

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## [Starting Philips Hue music sync through a flow](https://community.homey.app/t/starting-philips-hue-music-sync-through-a-flow/140236)

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**Author:** [@Roel\_Van\_Eyken](https://community.homey.app/u/Roel_Van_Eyken)\
**Replies:** 2\
**Last updated:** [November 21, 2025, 11:43am UTC](https://community.homey.app/t/starting-philips-hue-music-sync-through-a-flow/140236 "2025-11-21T11:43:19Z")

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I was wondering whether it is possible to start the Philips hue music sync function through a homey flow, rather than having to physically open the app and tapping that sync button. If so, how can this be achieved?

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## [Hue Sync Box Mode](https://community.homey.app/t/hue-sync-box-mode/54510)

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**Author:** [@nbplopes](https://community.homey.app/u/nbplopes)\
**Replies:** 3\
**Last updated:** [November 21, 2025, 11:36am UTC](https://community.homey.app/t/hue-sync-box-mode/54510 "2025-11-21T11:36:49Z")

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Hi. I have Homey Pro. Have added the Hue Sync device using the Hue App. Is there a way to change sync modes video/music though a flow? The purpose of the Hue Sync Box is to have dynamic light as per video or music. Tha…

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## [Built in weather variable doesn't update](https://community.homey.app/t/built-in-weather-variable-doesnt-update/145191)

<div class="topic-metadata">

**Author:** [@ZDrKondler](https://community.homey.app/u/ZDrKondler)\
**Replies:** 24\
**Last updated:** [November 21, 2025, 10:20am UTC](https://community.homey.app/t/built-in-weather-variable-doesnt-update/145191 "2025-11-21T10:20:52Z")

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Hi, I have a simple flow that in defined times stores outside temperature as a variables. Or, it should… I’m using a Homey’s “Weather/temperature" variable, but the output is still the same number, so it seems that vari…

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## [Aqara Door Window Sensor P2 - Matter version](https://community.homey.app/t/aqara-door-window-sensor-p2-matter-version/86532)

<div class="topic-metadata">

**Author:** [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\
**Replies:** 45\
**Last updated:** [November 20, 2025, 11:13pm UTC](https://community.homey.app/t/aqara-door-window-sensor-p2-matter-version/86532 "2025-11-20T23:13:45Z")

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Trying to link this sensor (Aqara Window & Door Sensor P2 Version) to Homey Pro and all goes to plan, select add device, use matter tile, enter matter ID and then it pauses and says unable to add device but no reason or …

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## [Eufy Permanent Outdoor Lights](https://community.homey.app/t/eufy-permanent-outdoor-lights/145550)

<div class="topic-metadata">

**Author:** [@Nephilim983](https://community.homey.app/u/Nephilim983)\
**Replies:** 2\
**Last updated:** [November 20, 2025, 10:13pm UTC](https://community.homey.app/t/eufy-permanent-outdoor-lights/145550 "2025-11-20T22:13:23Z")

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Hi, Does anybody have a solution for following: I have Aqara light switch with 2 buttons that control my porch light. I also have Eufy permanent outdoor lights E22 there. I am trying to make it when i press second butt…

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## [Bosch-Siemens Home Connect vaccuum cleaner cards](https://community.homey.app/t/bosch-siemens-home-connect-vaccuum-cleaner-cards/145540)

<div class="topic-metadata">

**Author:** [@Roel\_Van\_Eyken](https://community.homey.app/u/Roel_Van_Eyken)\
**Replies:** 3\
**Last updated:** [November 20, 2025, 2:47pm UTC](https://community.homey.app/t/bosch-siemens-home-connect-vaccuum-cleaner-cards/145540 "2025-11-20T14:47:46Z")

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Would it be possible for someone to show me the hidden parts of these cards from the Bosch-Siemens Home Connect app?

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