# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=342

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 343

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## [Suggestion for common info Database](https://community.homey.app/t/suggestion-for-common-info-database/8581)

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**Author:** [@Mario\_Me](https://community.homey.app/u/Mario_Me)\
**Replies:** 1\
**Last updated:** [February 3, 2019, 2:49pm UTC](https://community.homey.app/t/suggestion-for-common-info-database/8581 "2019-02-03T14:49:58Z")

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Hiya, As I am facing again and again several error messages that are not to be found answered in the forum and Athom is not able to provide this as a service: How about creating a common database to EASILY look up and…

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## [Trigger flow on any activity](https://community.homey.app/t/trigger-flow-on-any-activity/8588)

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**Author:** [@Satoer](https://community.homey.app/u/Satoer)\
**Replies:** 3\
**Last updated:** [February 3, 2019, 2:06pm UTC](https://community.homey.app/t/trigger-flow-on-any-activity/8588 "2019-02-03T14:06:00Z")

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Is there way to a trigger a flow on any Homey activity? I would like to animate the led ring when Homey is executing any of the flows (doesn’t matter which). The only solution I see is to add the led ring animation to al…

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## [Dashboard](https://community.homey.app/t/dashboard/3872)

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**Author:** [@Sanderrr](https://community.homey.app/u/Sanderrr)\
**Replies:** 30\
**Last updated:** [February 3, 2019, 1:47pm UTC](https://community.homey.app/t/dashboard/3872 "2019-02-03T13:47:12Z")

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Hi all, In yesterday’s email update from Athom they mention that they run dashboards on Homey and use Chromecast to display these on a TV. The Chromecast part I get, but from my knowledge it’s not possible to create das…

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## [Radio app can not be selected in flow](https://community.homey.app/t/radio-app-can-not-be-selected-in-flow/8506)

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**Author:** [@Frans\_1](https://community.homey.app/u/Frans_1)\
**Replies:** 8\
**Last updated:** [February 3, 2019, 10:41am UTC](https://community.homey.app/t/radio-app-can-not-be-selected-in-flow/8506 "2019-02-03T10:41:59Z")

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In the former version of Homey I run various flows to use the Radio app. In version 2 I can not select the radio app in a flow What do I miss here? Regards, Frans

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## [Synology Surveillance Station is missing Setting (fe for SMTP ) in Homey V2.0](https://community.homey.app/t/synology-surveillance-station-is-missing-setting-fe-for-smtp-in-homey-v2-0/8537)

<div class="topic-metadata">

**Author:** [@fernweh](https://community.homey.app/u/fernweh)\
**Replies:** 4\
**Last updated:** [February 2, 2019, 8:44pm UTC](https://community.homey.app/t/synology-surveillance-station-is-missing-setting-fe-for-smtp-in-homey-v2-0/8537 "2019-02-02T20:44:25Z")

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I’m obviously missing something, but… how do we set SMTP/ Gmail in 2.0/mobile app?

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## [Scheduled App Restart](https://community.homey.app/t/scheduled-app-restart/8508)

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**Author:** [@Leon\_van\_Efferen](https://community.homey.app/u/Leon_van_Efferen)\
**Replies:** 6\
**Last updated:** [February 2, 2019, 6:49pm UTC](https://community.homey.app/t/scheduled-app-restart/8508 "2019-02-02T18:49:21Z")

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Does someone have a clue if it is possible to restart app in a scheduled manner. My case for this question is, the Toon app which seems to loose connectivity after some time. Only a restart of the app brings back communi…

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## [Terrace awning](https://community.homey.app/t/terrace-awning/8435)

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**Author:** [@Roger\_Jonsson](https://community.homey.app/u/Roger_Jonsson)\
**Replies:** 0\
**Last updated:** [February 1, 2019, 9:53am UTC](https://community.homey.app/t/terrace-awning/8435 "2019-02-01T09:53:51Z")

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Im about to buy a terrace awning. Which products(motor, smart home device) that works with homey do you recomend me to buy ?

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## [Panel heaters](https://community.homey.app/t/panel-heaters/1613)

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**Author:** [@JohnS](https://community.homey.app/u/JohnS)\
**Replies:** 7\
**Last updated:** [February 2, 2019, 11:20am UTC](https://community.homey.app/t/panel-heaters/1613 "2019-02-02T11:20:16Z")

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Hi, What kind of panel heaters do people use with Homey? I searched the app database, but didn’t find any. I see that Mill and Glamox both have heaters that work on Wifi: https://glamox.com/no/varmestyring (Norwegi…

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## [V2 - Where to find the (non numerical) insights on a device?](https://community.homey.app/t/v2-where-to-find-the-non-numerical-insights-on-a-device/8472)

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**Author:** [@Jasper\_Koeleman](https://community.homey.app/u/Jasper_Koeleman)\
**Replies:** 2\
**Last updated:** [February 1, 2019, 6:31pm UTC](https://community.homey.app/t/v2-where-to-find-the-non-numerical-insights-on-a-device/8472 "2019-02-01T18:31:52Z")

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Hello, I recently upgraded to V2 and I want to test if my pump is working correctly. In fact it did not so it got frozen (150 euro damage :frowning: )… So you can image I want to be sure it works as expected. In legacy …

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## [Alecto doorbell does not connect](https://community.homey.app/t/alecto-doorbell-does-not-connect/8372)

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**Author:** [@Gerrit\_Buist](https://community.homey.app/u/Gerrit_Buist)\
**Replies:** 12\
**Last updated:** [February 1, 2019, 6:27pm UTC](https://community.homey.app/t/alecto-doorbell-does-not-connect/8372 "2019-02-01T18:27:30Z")

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I have bought the Electo door bel ADB 17, i can download it to Homey, but when i want to connect it in a flow, i cannot finf the app

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## [Device online or offline?](https://community.homey.app/t/device-online-or-offline/1387)

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**Author:** [@Seraphim](https://community.homey.app/u/Seraphim)\
**Replies:** 1\
**Last updated:** [February 1, 2019, 5:53pm UTC](https://community.homey.app/t/device-online-or-offline/1387 "2019-02-01T17:53:41Z")

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Hello Community, is there a way to find out if a device is on- or offline? I have several rooms equipped with two temperature sensors (e.g. Hue motion sensor with temperature and NetAtmo) To the control my heating I us…

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## [Controller transfer to Homey possible?](https://community.homey.app/t/controller-transfer-to-homey-possible/8457)

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**Author:** [@Sean](https://community.homey.app/u/Sean)\
**Replies:** 1\
**Last updated:** [February 1, 2019, 2:51pm UTC](https://community.homey.app/t/controller-transfer-to-homey-possible/8457 "2019-02-01T14:51:10Z")

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Hi, I was wondering if it is possible to start a z-wave controller transfer from my Fibaro HC2 to Homey? I can’t seem to find the option in Homey.

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## [Change (sleeping) status for user who starts a flow?](https://community.homey.app/t/change-sleeping-status-for-user-who-starts-a-flow/8448)

<div class="topic-metadata">

**Author:** [@BartP](https://community.homey.app/u/BartP)\
**Replies:** 0\
**Last updated:** [February 1, 2019, 12:45pm UTC](https://community.homey.app/t/change-sleeping-status-for-user-who-starts-a-flow/8448 "2019-02-01T12:45:04Z")

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QUESTION : Is it possible to change the status of the person who manually initiates a flow, maybe by storing it in a variable (Better Logic) to check that later when that flow is kicked off by the next person. What I a…

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## [Hue motion sensor not triggering](https://community.homey.app/t/hue-motion-sensor-not-triggering/7736)

<div class="topic-metadata">

**Author:** [@Eirik\_Gjerdalen](https://community.homey.app/u/Eirik_Gjerdalen)\
**Replies:** 12\
**Last updated:** [February 1, 2019, 1:28pm UTC](https://community.homey.app/t/hue-motion-sensor-not-triggering/7736 "2019-02-01T13:28:18Z")

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Hi, I got my Homey 2019 yesterday, and started with the upgrade to V2. I have a Hue bridge from before. But felt it was to slow when it came to registrering motion and turning on lights. So I removed from my Hue and add…

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## [Lightwave - is wifi hub/link needed?](https://community.homey.app/t/lightwave-is-wifi-hub-link-needed/6761)

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**Author:** [@tembelreis](https://community.homey.app/u/tembelreis)\
**Replies:** 14\
**Last updated:** [February 1, 2019, 1:19pm UTC](https://community.homey.app/t/lightwave-is-wifi-hub-link-needed/6761 "2019-02-01T13:19:44Z")

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Hi there, Can any advise if I need to buy lightwave wifi link to connect lightwave products with homey? Thanks Gunay

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## [Inconsistency bugs with Speech and Flow tags](https://community.homey.app/t/inconsistency-bugs-with-speech-and-flow-tags/8429)

<div class="topic-metadata">

**Author:** [@Kristoffer\_Eliassen](https://community.homey.app/u/Kristoffer_Eliassen)\
**Replies:** 2\
**Last updated:** [February 1, 2019, 9:11am UTC](https://community.homey.app/t/inconsistency-bugs-with-speech-and-flow-tags/8429 "2019-02-01T09:11:53Z")

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After updating to FW 2.0 I’m experiencing some problems with speech. Every morning a motion sensor triggers a Flow using Speech to announce the date and current outdoor temperature, and: A couple of hiccup sounds alwa…

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## [Flow coming home in the dark won't work as expected](https://community.homey.app/t/flow-coming-home-in-the-dark-wont-work-as-expected/8411)

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**Author:** [@Martijn](https://community.homey.app/u/Martijn)\
**Replies:** 6\
**Last updated:** [January 31, 2019, 9:25pm UTC](https://community.homey.app/t/flow-coming-home-in-the-dark-wont-work-as-expected/8411 "2019-01-31T21:25:36Z")

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Pre 2.0 I used a flow to switch the lights when entering home and it was dark. Using hue and a Fibaro motion sensor. It looked like; When the motion alarm is triggerd AND LUX = less then 4 Hue GU10 2 = off (extra to …

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## [Homey died?](https://community.homey.app/t/homey-died/8383)

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**Author:** [@Fabien\_Schmitz](https://community.homey.app/u/Fabien_Schmitz)\
**Replies:** 5\
**Last updated:** [January 31, 2019, 6:03pm UTC](https://community.homey.app/t/homey-died/8383 "2019-01-31T18:03:31Z")

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Hey there, Let’s start that i already sent a support ticket but did not get any response yet, but hey maybe somebody here can help me. I bought a homey early 2019 with the 2.0 software a few days ago and last night my…

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## [Clearing device timeline](https://community.homey.app/t/clearing-device-timeline/8330)

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**Author:** [@OetAelse](https://community.homey.app/u/OetAelse)\
**Replies:** 11\
**Last updated:** [January 31, 2019, 5:35pm UTC](https://community.homey.app/t/clearing-device-timeline/8330 "2019-01-31T17:35:06Z")

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I can’t delete the timeline entries from my devices. Tried to clear them via settings, notification but that doesn’t work. Is there anaother way to clear the device timeline?

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## [Insight Data Import](https://community.homey.app/t/insight-data-import/8359)

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**Author:** [@Paul\_Lavelle](https://community.homey.app/u/Paul_Lavelle)\
**Replies:** 4\
**Last updated:** [January 31, 2019, 3:48pm UTC](https://community.homey.app/t/insight-data-import/8359 "2019-01-31T15:48:17Z")

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Hi, I’m a homey newbie and so far very much enjoying my new product. I have a lot of data from the past few years that is stored in mysql or can be transferred to a CSV file. Is it possible to import this data into In…

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## [Push Notifications doesn't work anymore](https://community.homey.app/t/push-notifications-doesnt-work-anymore/7668)

<div class="topic-metadata">

**Author:** [@FKok](https://community.homey.app/u/FKok)\
**Replies:** 12\
**Last updated:** [January 31, 2019, 11:35am UTC](https://community.homey.app/t/push-notifications-doesnt-work-anymore/7668 "2019-01-31T11:35:58Z")

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Last night firmware 2.0.1-rc.2 was installed, and i noticed that i don’t receive any push notifications anymore. Are there more users having this issue? I recreated the flow, but no luck!

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## [Fibaro double switch 2 to an outlet socket](https://community.homey.app/t/fibaro-double-switch-2-to-an-outlet-socket/8288)

<div class="topic-metadata">

**Author:** [@Patrik\_Spett](https://community.homey.app/u/Patrik_Spett)\
**Replies:** 19\
**Last updated:** [January 31, 2019, 9:48am UTC](https://community.homey.app/t/fibaro-double-switch-2-to-an-outlet-socket/8288 "2019-01-31T09:48:52Z")

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Should terminal S1 and S2 be left empty when installing FGS223 to outlet sockets? I wired like the picture below (exept the switch and cables connected to it, change lights to outlet socket).

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## [Upgraded to Version 2.0. App crasches](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007)

<div class="topic-metadata">

**Author:** [@Daniel\_Jonasson](https://community.homey.app/u/Daniel_Jonasson)\
**Replies:** 11\
**Last updated:** [January 31, 2019, 9:03am UTC](https://community.homey.app/t/upgraded-to-version-2-0-app-crasches/7007 "2019-01-31T09:03:42Z")

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The Homey app on my Huawei P9 crasches everytime I edit or creating a flow and choose “When”. I have tried clear cache and delete data for the app. Reinstalled the app but no solution. Now, when there is no desktop app o…

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## [Fibaro Heatcontroller](https://community.homey.app/t/fibaro-heatcontroller/8360)

<div class="topic-metadata">

**Author:** [@Joost\_Kolsteren](https://community.homey.app/u/Joost_Kolsteren)\
**Replies:** 2\
**Last updated:** [January 31, 2019, 8:54am UTC](https://community.homey.app/t/fibaro-heatcontroller/8360 "2019-01-31T08:54:32Z")

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Sinds enkele dagen en herhaald (her-) installeren van de Fibaro heathcontroller reageert deze eigenzinnig. Ik gebruik Homey versie 2 en wanneer ik de temperatuur verlaag van 22 naar bv 5 graden accepteert hij dit voor e…

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## [Homey screen blanks out](https://community.homey.app/t/homey-screen-blanks-out/8248)

<div class="topic-metadata">

**Author:** [@Edgar\_Wognum](https://community.homey.app/u/Edgar_Wognum)\
**Replies:** 10\
**Last updated:** [January 30, 2019, 8:31pm UTC](https://community.homey.app/t/homey-screen-blanks-out/8248 "2019-01-30T20:31:57Z")

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When I open my homey v2 app all goes well, until I want to open the apparaten tab then the app gives me a blank screen. What is happening here?

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## [Homey (2.0) crashed and turn back to factorysetting.. (everything lost)](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192)

<div class="topic-metadata">

**Author:** [@Jan-Willem\_de\_Jong](https://community.homey.app/u/Jan-Willem_de_Jong)\
**Replies:** 10\
**Last updated:** [January 30, 2019, 7:50pm UTC](https://community.homey.app/t/homey-2-0-crashed-and-turn-back-to-factorysetting-everything-lost/8192 "2019-01-30T19:50:59Z")

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Hello, Since the last few days, the LED ring of my homey turned red for a few minutes every half an hour or so. At these times Homey was rebooting and not accessible via the app… very strange because I had changed (almo…

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## [Deleting flows in Web API Playground on developers page](https://community.homey.app/t/deleting-flows-in-web-api-playground-on-developers-page/8312)

<div class="topic-metadata">

**Author:** [@Erik\_H](https://community.homey.app/u/Erik_H)\
**Replies:** 7\
**Last updated:** [January 30, 2019, 6:27pm UTC](https://community.homey.app/t/deleting-flows-in-web-api-playground-on-developers-page/8312 "2019-01-30T18:27:19Z")

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I am running v2.02 on Homey and have the following problem. I think during the several updates from 1.15 to 2.02 I am not seeing all my flows anymore in the app. If I go to the developer page and run Homey.flow.getFlows(…

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## [App-Soundcloud](https://community.homey.app/t/app-soundcloud/7135)

<div class="topic-metadata">

**Author:** [@Itchy](https://community.homey.app/u/Itchy)\
**Replies:** 10\
**Last updated:** [January 30, 2019, 12:44pm UTC](https://community.homey.app/t/app-soundcloud/7135 "2019-01-30T12:44:48Z")

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Hi, it looks like im blind or something like this. :)) does anybody know where the app “SoundCloud” has gone? On my homey runs the app with version 2.0.3 and comes from Athom. But i can’t find it in the App-Store?! T…

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## [Philip 4in1 PHI\_PST02-1A wrong Values](https://community.homey.app/t/philip-4in1-phi-pst02-1a-wrong-values/8302)

<div class="topic-metadata">

**Author:** [@derhelle](https://community.homey.app/u/derhelle)\
**Replies:** 0\
**Last updated:** [January 30, 2019, 10:29am UTC](https://community.homey.app/t/philip-4in1-phi-pst02-1a-wrong-values/8302 "2019-01-30T10:29:49Z")

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Hi there, I moved my Zipato Quad Sensor ( PHI\_PST02-1A) from my ZipaTile to Homey. Problem ist now: Motion is always on Temp seem to be Fahrenheit, but with a Celsius Sign… Lux is working… Can someone tell me how to…

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## [Return Homey](https://community.homey.app/t/return-homey/8293)

<div class="topic-metadata">

**Author:** [@Grillfreund](https://community.homey.app/u/Grillfreund)\
**Replies:** 2\
**Last updated:** [January 30, 2019, 8:43am UTC](https://community.homey.app/t/return-homey/8293 "2019-01-30T08:43:59Z")

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Hello, I tested the Homey and I found our that the concept behind is nothing for me. I would like to return the Homey. I asked already twice for an RMA at info@athom.com. But I have no answer. Do I something wrong? Thx …

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