# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=338

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 339

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## [Check if website is up and running](https://community.homey.app/t/check-if-website-is-up-and-running/10233)

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**Author:** [@Ron\_van\_Muilekom](https://community.homey.app/u/Ron_van_Muilekom)\
**Replies:** 4\
**Last updated:** [March 7, 2019, 7:01pm UTC](https://community.homey.app/t/check-if-website-is-up-and-running/10233 "2019-03-07T19:01:34Z")

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Hi, Because my old homewizard is regularly crashing, I thought I could check if it’s webserver/website is up and running. Is there any way to check this with homey? If so, I want to switch of/ on via a wallplug to res…

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## [Where can I get an invitation for Homey testflight](https://community.homey.app/t/where-can-i-get-an-invitation-for-homey-testflight/4197)

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**Author:** [@Rui\_Barroso](https://community.homey.app/u/Rui_Barroso)\
**Replies:** 19\
**Last updated:** [March 7, 2019, 4:19pm UTC](https://community.homey.app/t/where-can-i-get-an-invitation-for-homey-testflight/4197 "2019-03-07T16:19:06Z")

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I’m using iPhone iOS and like to know where can I get an invictation code for Homey testflight ? Thanks

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## [Range in a big house with a lot of concrete walls and floors](https://community.homey.app/t/range-in-a-big-house-with-a-lot-of-concrete-walls-and-floors/10221)

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**Author:** [@Mattias\_Blomquist](https://community.homey.app/u/Mattias_Blomquist)\
**Replies:** 4\
**Last updated:** [March 7, 2019, 4:14pm UTC](https://community.homey.app/t/range-in-a-big-house-with-a-lot-of-concrete-walls-and-floors/10221 "2019-03-07T16:14:48Z")

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We have a 4 floor house of total 400 sqm. only wood construction on top floor, rest concrete. will Homey work in the whole house?

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## [Are there plans for a native Google Assistant app](https://community.homey.app/t/are-there-plans-for-a-native-google-assistant-app/10220)

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**Author:** [@WhiteDwarf](https://community.homey.app/u/WhiteDwarf)\
**Replies:** 2\
**Last updated:** [March 7, 2019, 1:28pm UTC](https://community.homey.app/t/are-there-plans-for-a-native-google-assistant-app/10220 "2019-03-07T13:28:25Z")

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I am thinking of buying Homey but I read that you have to say: Hey Google, ask homey to turn on the lights and can’t say: Hey Google, turn on the lights. I do everything with Google Home, so this would be something i’m …

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## [Hue; Unable to pair lamp or sensor](https://community.homey.app/t/hue-unable-to-pair-lamp-or-sensor/10223)

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**Author:** [@Jan\_H](https://community.homey.app/u/Jan_H)\
**Replies:** 2\
**Last updated:** [March 7, 2019, 11:12am UTC](https://community.homey.app/t/hue-unable-to-pair-lamp-or-sensor/10223 "2019-03-07T11:12:53Z")

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I am not a Homey newbe but new to Philips Hue. I bougt a lamp and an outdoor sensor, installed the Hue app (3.0.11 beta) at my Homey, and thought that I could pair both to Homey without using a Hue Bridge. Trying to inst…

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## [IKEA Tradfri: Turns bulb off when turn socket on](https://community.homey.app/t/ikea-tradfri-turns-bulb-off-when-turn-socket-on/9653)

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**Author:** [@aagaards](https://community.homey.app/u/aagaards)\
**Replies:** 5\
**Last updated:** [March 6, 2019, 7:17pm UTC](https://community.homey.app/t/ikea-tradfri-turns-bulb-off-when-turn-socket-on/9653 "2019-03-06T19:17:39Z")

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Hello! I have a Tradfri Socket and a.RGB bulb. Until yesterday they worked perfectly - turn on /off. But now, something changed. I havn’t done anything in my setup or flows. Issue - there are two scenarios. Scenario…

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## [Homey does not detect my presence being at home](https://community.homey.app/t/homey-does-not-detect-my-presence-being-at-home/5674)

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**Author:** [@Auke\_Westerterp](https://community.homey.app/u/Auke_Westerterp)\
**Replies:** 20\
**Last updated:** [March 6, 2019, 12:53pm UTC](https://community.homey.app/t/homey-does-not-detect-my-presence-being-at-home/5674 "2019-03-06T12:53:46Z")

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Most of my location based devices detect my location properly, but Homey doesn’t seem to. In ‘Location’ my location is displayed correctly, so this can’t be the issue. Running a test with flows including my presence, I …

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## [Quality of Homey Support - Not Impressed!](https://community.homey.app/t/quality-of-homey-support-not-impressed/8384)

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**Author:** [@jpmbosco](https://community.homey.app/u/jpmbosco)\
**Replies:** 20\
**Last updated:** [March 6, 2019, 11:36am UTC](https://community.homey.app/t/quality-of-homey-support-not-impressed/8384 "2019-03-06T11:36:14Z")

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Having had my Homey for a few months now I use it for general home automation mainly turning on lights and integrating with heating. One main critical thing that I purchased Homey for was for it to work with my Aeotec g…

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## [Connection to Somfy MAESTRIA+ 50 io RH](https://community.homey.app/t/connection-to-somfy-maestria-50-io-rh/10179)

<div class="topic-metadata">

**Author:** [@Halvor\_Aas](https://community.homey.app/u/Halvor_Aas)\
**Replies:** 1\
**Last updated:** [March 6, 2019, 11:29am UTC](https://community.homey.app/t/connection-to-somfy-maestria-50-io-rh/10179 "2019-03-06T11:29:14Z")

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Hello, thanks for allowing me into this community. I have not bought my Homey yet, but planning my SmartHome. The windows rollers are controlled by the Somfy Masteria motor. I have noticed that Homey interfaces to the So…

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## [How to best make use of the functionality of Homey for the other family members](https://community.homey.app/t/how-to-best-make-use-of-the-functionality-of-homey-for-the-other-family-members/10176)

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**Author:** [@Mr\_Horizon](https://community.homey.app/u/Mr_Horizon)\
**Replies:** 0\
**Last updated:** [March 6, 2019, 9:49am UTC](https://community.homey.app/t/how-to-best-make-use-of-the-functionality-of-homey-for-the-other-family-members/10176 "2019-03-06T09:49:24Z")

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Hi there, I have only recently started to explore all the possibilities of Homey. So far the lighting and sunscreen Projects have been completed and now on to Heimdall. Although I am perfectly fine with the Homey app,…

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## [How to delete image tokens](https://community.homey.app/t/how-to-delete-image-tokens/10066)

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**Author:** [@Darkness](https://community.homey.app/u/Darkness)\
**Replies:** 10\
**Last updated:** [March 6, 2019, 9:10am UTC](https://community.homey.app/t/how-to-delete-image-tokens/10066 "2019-03-06T09:10:50Z")

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I have generated a ton of image tokens (https://developer.athom.com/tools/images) using the synology app but there doesn’t seem to be a way to delete them. How do I go about deleting them?

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## [Homey v2 beta iOS](https://community.homey.app/t/homey-v2-beta-ios/998)

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**Author:** [@Jahn\_K](https://community.homey.app/u/Jahn_K)\
**Replies:** 9\
**Last updated:** [March 6, 2019, 6:01am UTC](https://community.homey.app/t/homey-v2-beta-ios/998 "2019-03-06T06:01:08Z")

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Hello. I am using the beta 2.0 app on iOS. However i see on the Testfligt app that Homey expires tomorrow… Anyone else seeing this? What will happen When it expires?

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## [Unifi app - away / home / sleep (Solved)](https://community.homey.app/t/unifi-app-away-home-sleep-solved/9893)

<div class="topic-metadata">

**Author:** [@David\_Maas](https://community.homey.app/u/David_Maas)\
**Replies:** 8\
**Last updated:** [March 5, 2019, 8:48pm UTC](https://community.homey.app/t/unifi-app-away-home-sleep-solved/9893 "2019-03-05T20:48:43Z")

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I use this app and it works great. When i come home and i connect to my accespoint it changes the state to Home. When i leave the house and disconnect from my accespoint is changes the state to Away. So far so good. B…

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## [Delete device](https://community.homey.app/t/delete-device/10141)

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**Author:** [@Sture\_Johansson](https://community.homey.app/u/Sture_Johansson)\
**Replies:** 1\
**Last updated:** [March 5, 2019, 7:40pm UTC](https://community.homey.app/t/delete-device/10141 "2019-03-05T19:40:02Z")

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how to delete devices that are broken or no longer present.

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## [Start heating trigger event Google Agenda for Homey 2.0](https://community.homey.app/t/start-heating-trigger-event-google-agenda-for-homey-2-0/6733)

<div class="topic-metadata">

**Author:** [@Erik\_H](https://community.homey.app/u/Erik_H)\
**Replies:** 3\
**Last updated:** [March 5, 2019, 4:56pm UTC](https://community.homey.app/t/start-heating-trigger-event-google-agenda-for-homey-2-0/6733 "2019-03-05T16:56:19Z")

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I would like to trigger an event to start the heating in my office when I will be working there. I would like to schedule this in my Google Agenda. I was looking for Icalendar but this app is not working in 2.0. Has anyb…

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## [Guide to Changing Your Homey User Profile Picture From Within The App](https://community.homey.app/t/guide-to-changing-your-homey-user-profile-picture-from-within-the-app/10125)

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**Author:** [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\
**Replies:** 0\
**Last updated:** [March 5, 2019, 12:15pm UTC](https://community.homey.app/t/guide-to-changing-your-homey-user-profile-picture-from-within-the-app/10125 "2019-03-05T12:15:37Z")

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I have seen this question come up a few times, so here is a guide to changing your profile picture. Tap here then here Then you get here

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## [Monitor folders in Synology DS, SQL DB or Windows](https://community.homey.app/t/monitor-folders-in-synology-ds-sql-db-or-windows/9936)

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**Author:** [@Exile82](https://community.homey.app/u/Exile82)\
**Replies:** 6\
**Last updated:** [March 5, 2019, 10:54am UTC](https://community.homey.app/t/monitor-folders-in-synology-ds-sql-db-or-windows/9936 "2019-03-05T10:54:54Z")

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Hi guys. I have requirement that I would like to find a solution for. I have a Synology Disk Station at home, some of it’s folders are mapped to a Maria DB (database), and can also be viewed from the Explorer of a Win10…

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## [Error with Tags](https://community.homey.app/t/error-with-tags/10082)

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**Author:** [@Richard\_Aben](https://community.homey.app/u/Richard_Aben)\
**Replies:** 0\
**Last updated:** [March 4, 2019, 4:40pm UTC](https://community.homey.app/t/error-with-tags/10082 "2019-03-04T16:40:50Z")

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When I select the TAG option in a flow, the app crashes. Does someone has this problem also? Please see the attachment for the last screen before crashing

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## [Unable to INIT Homey. No wifi network](https://community.homey.app/t/unable-to-init-homey-no-wifi-network/9702)

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**Author:** [@Stipica\_Markovic](https://community.homey.app/u/Stipica_Markovic)\
**Replies:** 10\
**Last updated:** [February 25, 2019, 10:18pm UTC](https://community.homey.app/t/unable-to-init-homey-no-wifi-network/9702 "2019-02-25T22:18:37Z")

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Today I received my new Homey. Following detail instruction and setup.athom.com site i thought that it will be easy. There are no wifi network HomeySetup or any similar. Homey is started Led rings is dynamic and ON V…

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## [How do I detect a specific computer being turned on and run a flow?](https://community.homey.app/t/how-do-i-detect-a-specific-computer-being-turned-on-and-run-a-flow/9956)

<div class="topic-metadata">

**Author:** [@Darkness](https://community.homey.app/u/Darkness)\
**Replies:** 18\
**Last updated:** [March 4, 2019, 1:36pm UTC](https://community.homey.app/t/how-do-i-detect-a-specific-computer-being-turned-on-and-run-a-flow/9956 "2019-03-04T13:36:34Z")

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Are there any apps or using the homey built-in logic to detect a specific computer being turned on and triggering a flow? I was thinking along the lines of a “reverse WOL” where the LAN triggers a flow but not sure if su…

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## [Behavior logic unclear](https://community.homey.app/t/behavior-logic-unclear/10041)

<div class="topic-metadata">

**Author:** [@Mr\_Horizon](https://community.homey.app/u/Mr_Horizon)\
**Replies:** 6\
**Last updated:** [March 3, 2019, 8:33pm UTC](https://community.homey.app/t/behavior-logic-unclear/10041 "2019-03-03T20:33:18Z")

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Hi, I am using the temp sensor of my Hue motion detector to trigger the sunshades. But while testing the flow depicted below I get an error, or at least indication that the test value is not sufficient to pass the logic…

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## [Somfy RTS app - sunscreens responding to up and down commands, but status is not available](https://community.homey.app/t/somfy-rts-app-sunscreens-responding-to-up-and-down-commands-but-status-is-not-available/10029)

<div class="topic-metadata">

**Author:** [@Mr\_Horizon](https://community.homey.app/u/Mr_Horizon)\
**Replies:** 6\
**Last updated:** [March 3, 2019, 7:18pm UTC](https://community.homey.app/t/somfy-rts-app-sunscreens-responding-to-up-and-down-commands-but-status-is-not-available/10029 "2019-03-03T19:18:36Z")

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Hi, as the title indicates I am able to give commands to the sunscreens in my flow. I want to include a logic check that if the status is down and it starts to rain that the screens are rolled up. Unfortunately adding th…

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## [Help! Zigbee Mesh network is gone?](https://community.homey.app/t/help-zigbee-mesh-network-is-gone/9973)

<div class="topic-metadata">

**Author:** [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\
**Replies:** 4\
**Last updated:** [March 3, 2019, 6:47pm UTC](https://community.homey.app/t/help-zigbee-mesh-network-is-gone/9973 "2019-03-03T18:47:30Z")

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Hi guys, I’m having 33 Zigbee devices now and my mesh network is gone… I added and changed some devices today and now there is no mesh network at all… I have wait a couple of hours to see if it came back, but nothing h…

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## [Homey Flow - Network request failed](https://community.homey.app/t/homey-flow-network-request-failed/9991)

<div class="topic-metadata">

**Author:** [@TLuit](https://community.homey.app/u/TLuit)\
**Replies:** 2\
**Last updated:** [March 3, 2019, 11:09am UTC](https://community.homey.app/t/homey-flow-network-request-failed/9991 "2019-03-03T11:09:54Z")

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When I go to flow.homey.app, login with my account and select my Homey-device I get the following error: “Network request failed” and a button to Log out. What can I do to solve this?

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## [How to add buttons for new IR devices after learning process](https://community.homey.app/t/how-to-add-buttons-for-new-ir-devices-after-learning-process/9963)

<div class="topic-metadata">

**Author:** [@Anubis](https://community.homey.app/u/Anubis)\
**Replies:** 1\
**Last updated:** [March 2, 2019, 3:26pm UTC](https://community.homey.app/t/how-to-add-buttons-for-new-ir-devices-after-learning-process/9963 "2019-03-02T15:26:15Z")

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I am a new user of Homey and since my first minutes with it I encountered various problems and IR remote controller feature is one of them. The problem itself step by step: I want to install new IR remote controller. T…

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## [Fibaro powerplug](https://community.homey.app/t/fibaro-powerplug/9938)

<div class="topic-metadata">

**Author:** [@Jacques\_Van\_Zijp](https://community.homey.app/u/Jacques_Van_Zijp)\
**Replies:** 2\
**Last updated:** [March 2, 2019, 11:30am UTC](https://community.homey.app/t/fibaro-powerplug/9938 "2019-03-02T11:30:56Z")

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My fibaro powerplug is unreliable, no more power readings, on/.off does not work reliable. If I use Basic On/Off in developer tools no problems and I also do not get errors in the developer tool. I am not sure since whe…

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## [Buienradar - no report for long time](https://community.homey.app/t/buienradar-no-report-for-long-time/6294)

<div class="topic-metadata">

**Author:** [@Ferry\_Spaan](https://community.homey.app/u/Ferry_Spaan)\
**Replies:** 15\
**Last updated:** [March 2, 2019, 9:09am UTC](https://community.homey.app/t/buienradar-no-report-for-long-time/6294 "2019-03-02T09:09:11Z")

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Has anybody noticed an issue with Buienradar lately I am using the Buienradar, with a trigger of 15 minutes before rain starts. Then a message will be send. However, I have not seen any notification for the last weeks. …

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## [Second Innr SP-120 not adding](https://community.homey.app/t/second-innr-sp-120-not-adding/9916)

<div class="topic-metadata">

**Author:** [@Jo\_San](https://community.homey.app/u/Jo_San)\
**Replies:** 1\
**Last updated:** [March 1, 2019, 6:45pm UTC](https://community.homey.app/t/second-innr-sp-120-not-adding/9916 "2019-03-01T18:45:46Z")

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Just started my Homey adventure. Wanted to start simple so got a pair of SP-120 plugs to start with. The first one installed fine. Trying to install the second one gives me some trouble. When I start the installation f…

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## [Problems With Order - Support Not Responding](https://community.homey.app/t/problems-with-order-support-not-responding/9901)

<div class="topic-metadata">

**Author:** [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\
**Replies:** 3\
**Last updated:** [March 1, 2019, 2:59pm UTC](https://community.homey.app/t/problems-with-order-support-not-responding/9901 "2019-03-01T14:59:44Z")

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Hi, I finally ordered a Homey yesterday. The order is listed on my account but I did not get a ‘Thank you for your order email’, which I should have. I also have not received a shipping notification even though it shoul…

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## [How to Add Popp Wall Switch in Homey V2.0](https://community.homey.app/t/how-to-add-popp-wall-switch-in-homey-v2-0/8946)

<div class="topic-metadata">

**Author:** [@Vinzz](https://community.homey.app/u/Vinzz)\
**Replies:** 3\
**Last updated:** [March 1, 2019, 8:36am UTC](https://community.homey.app/t/how-to-add-popp-wall-switch-in-homey-v2-0/8946 "2019-03-01T08:36:56Z")

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I have purchased a Popp Wall Switch z-wave device. In the Popp app from Homey this device is not supported.( yet) However,before V2.0 i had the possibility to add “another z-wave device” on the laptop when a device wa…

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