# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=283

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 284

---

## [Experimental HomeyVersion	"5.0.0-rc.34" lights go on](https://community.homey.app/t/experimental-homeyversion-5-0-0-rc-34-lights-go-on/35535)

<div class="topic-metadata">

**Author:** [@cautje](https://community.homey.app/u/cautje)\
**Replies:** 1\
**Last updated:** [October 6, 2020, 8:45am UTC](https://community.homey.app/t/experimental-homeyversion-5-0-0-rc-34-lights-go-on/35535 "2020-10-06T08:45:16Z")

</div>

I have everything working fine in V5 all since the update to this experimental version the light goes on at night in the kitchen and bathroom. I have no idea why. Anyone any idea how to debug this? THX !!!

---

## [How to delete a not existing Zigbee device](https://community.homey.app/t/how-to-delete-a-not-existing-zigbee-device/8874)

<div class="topic-metadata">

**Author:** [@JeeS](https://community.homey.app/u/JeeS)\
**Replies:** 19\
**Last updated:** [October 6, 2020, 7:58am UTC](https://community.homey.app/t/how-to-delete-a-not-existing-zigbee-device/8874 "2020-10-06T07:58:01Z")

</div>

How to delete a zigbee device that doesn’t exits any more on the network. When I try to delete it, the systems ask to set it into learn modus. Thats not possible any more.

---

## [Request for Tablet interface / dashboard from Athom](https://community.homey.app/t/request-for-tablet-interface-dashboard-from-athom/24868)

<div class="topic-metadata">

**Author:** [@Viking42](https://community.homey.app/u/Viking42)\
**Replies:** 14\
**Last updated:** [October 5, 2020, 11:24pm UTC](https://community.homey.app/t/request-for-tablet-interface-dashboard-from-athom/24868 "2020-10-05T23:24:25Z")

</div>

Hello, I have been giving it time, expecting it to appear from itself, But i have enough. we need a real tablet interface for Homey. Homey app is not made for horizontal tablets Node Red is much too complicated for …

---

## [Status verlichting in homey app](https://community.homey.app/t/status-verlichting-in-homey-app/35496)

<div class="topic-metadata">

**Author:** [@Faustfreter](https://community.homey.app/u/Faustfreter)\
**Replies:** 6\
**Last updated:** [October 5, 2020, 10:16pm UTC](https://community.homey.app/t/status-verlichting-in-homey-app/35496 "2020-10-05T22:16:32Z")

</div>

Goeiemiddag, Ik had een vraag over de status van de verlichting in de Homey app Meestal schakels de verlichting bij ons automatisch via een klikaanklikuit module achter onze bestaande schakelaars Maar wil je ze handma…

---

## [Homey does not pick up Fibaro devices' signal](https://community.homey.app/t/homey-does-not-pick-up-fibaro-devices-signal/35280)

<div class="topic-metadata">

**Author:** [@FReaKaNDeLL](https://community.homey.app/u/FReaKaNDeLL)\
**Replies:** 15\
**Last updated:** [October 5, 2020, 7:38pm UTC](https://community.homey.app/t/homey-does-not-pick-up-fibaro-devices-signal/35280 "2020-10-05T19:38:52Z")

</div>

I have multiple fibaro devices, mainly the double relay and the door sensor 2. In 2017/2018 with homey 1.5 and lower they were working perfectly fine. Due to circumstances I have been away for 2 years and now back to get…

---

## [Virtual Thermostat with Eurotronics Spirit + Aqara temp sensor](https://community.homey.app/t/virtual-thermostat-with-eurotronics-spirit-aqara-temp-sensor/35499)

<div class="topic-metadata">

**Author:** [@Pogz](https://community.homey.app/u/Pogz)\
**Replies:** 0\
**Last updated:** [October 5, 2020, 11:40am UTC](https://community.homey.app/t/virtual-thermostat-with-eurotronics-spirit-aqara-temp-sensor/35499 "2020-10-05T11:40:21Z")

</div>

Hi, I would like to create 3 virtuals thermostats for 3 differents rooms. I’ve (will have) 3 Eurotronics Spirit and 3 aqara temp sensor. (1 ES and 1 Aqara in each room). For now, just aqara temp are installed in each …

---

## [Slowish Homey (out of the blue)](https://community.homey.app/t/slowish-homey-out-of-the-blue/35288)

<div class="topic-metadata">

**Author:** [@PaOel](https://community.homey.app/u/PaOel)\
**Replies:** 3\
**Last updated:** [October 4, 2020, 8:22pm UTC](https://community.homey.app/t/slowish-homey-out-of-the-blue/35288 "2020-10-04T20:22:56Z")

</div>

Hi Everyone, Our Homey is acting “slowish” lately. I didn’t change anything, but flows are unresponsive which results in lights that don’t turn on/off (zwave of zigbee) etc. As soon as I open the Homey app to check wha…

---

## [Disable experimental updates](https://community.homey.app/t/disable-experimental-updates/16295)

<div class="topic-metadata">

**Author:** [@Daniel\_S](https://community.homey.app/u/Daniel_S)\
**Replies:** 8\
**Last updated:** [October 4, 2020, 9:29am UTC](https://community.homey.app/t/disable-experimental-updates/16295 "2020-10-04T09:29:54Z")

</div>

Hey guys, I\`ve enabled experimental updates in dev setting. However I decided to withdraw but the slider is grey and I cant disable it. Is there a way? Thanks.

---

## [Camera Live Video](https://community.homey.app/t/camera-live-video/20696)

<div class="topic-metadata">

**Author:** [@SuavekKochurek](https://community.homey.app/u/SuavekKochurek)\
**Replies:** 2\
**Last updated:** [October 4, 2020, 9:02am UTC](https://community.homey.app/t/camera-live-video/20696 "2020-10-04T09:02:35Z")

</div>

Hello, Does Home support live camera stream? I only found a snapshot.

---

## [Will insights log knx devices?](https://community.homey.app/t/will-insights-log-knx-devices/35437)

<div class="topic-metadata">

**Author:** [@Emile\_Knottnerus](https://community.homey.app/u/Emile_Knottnerus)\
**Replies:** 3\
**Last updated:** [October 4, 2020, 7:03am UTC](https://community.homey.app/t/will-insights-log-knx-devices/35437 "2020-10-04T07:03:39Z")

</div>

Hi all, I have a house filled with KNX hardware, and want to build on top of that wired backbone with a wireless solution and I came to Homey for a possibility. What is quite high on my wishlist is comprehensive loggin…

---

## [TKB Home dimmer](https://community.homey.app/t/tkb-home-dimmer/7325)

<div class="topic-metadata">

**Author:** [@tembelreis](https://community.homey.app/u/tembelreis)\
**Replies:** 10\
**Last updated:** [October 3, 2020, 2:13pm UTC](https://community.homey.app/t/tkb-home-dimmer/7325 "2020-10-03T14:13:24Z")

</div>

Could anyone kindly confirm if TKB Home app works with 2.0?

---

## [Unable to connect old Homey to android app](https://community.homey.app/t/unable-to-connect-old-homey-to-android-app/35312)

<div class="topic-metadata">

**Author:** [@Julian\_Driver](https://community.homey.app/u/Julian_Driver)\
**Replies:** 4\
**Last updated:** [October 2, 2020, 3:00pm UTC](https://community.homey.app/t/unable-to-connect-old-homey-to-android-app/35312 "2020-10-02T15:00:23Z")

</div>

I bought a Homey back in 2018 and had a play, it then sat on a shelf till my new house is ready. I have now come to it and tried to connect, but failed. It is a HOMEY-EU-01. I have tried to setup with my phone but get no…

---

## [How to simply turn on/off light based on clock](https://community.homey.app/t/how-to-simply-turn-on-off-light-based-on-clock/35260)

<div class="topic-metadata">

**Author:** [@Pogz](https://community.homey.app/u/Pogz)\
**Replies:** 3\
**Last updated:** [October 2, 2020, 10:06am UTC](https://community.homey.app/t/how-to-simply-turn-on-off-light-based-on-clock/35260 "2020-10-02T10:06:50Z")

</div>

Hi every body, I’m new with Homey and I am struggling with the creation of a flow as simple clock programmer to turn on a light at 8:00 am and turn off this same light at 10:00pm. I think it’s to simple for Homey… I r…

---

## [How many Portuguese using Homey?](https://community.homey.app/t/how-many-portuguese-using-homey/35297)

<div class="topic-metadata">

**Author:** [@Ricardo\_Nunes](https://community.homey.app/u/Ricardo_Nunes)\
**Replies:** 6\
**Last updated:** [October 1, 2020, 6:42pm UTC](https://community.homey.app/t/how-many-portuguese-using-homey/35297 "2020-10-01T18:42:58Z")

</div>

I just wonder how many people in Portugal use Homey ?:sweat\_smile: I believe i’m the only user, just checking if I’m wrong :grin: I hope i am!

---

## [Operate the Fibaro RS3 correctly](https://community.homey.app/t/operate-the-fibaro-rs3-correctly/23694)

<div class="topic-metadata">

**Author:** [@Osorkon](https://community.homey.app/u/Osorkon)\
**Replies:** 3\
**Last updated:** [October 1, 2020, 12:40pm UTC](https://community.homey.app/t/operate-the-fibaro-rs3-correctly/23694 "2020-10-01T12:40:38Z")

</div>

Can somebody help me? I use the Fibaro RS3 (Firmware 5.1) Because it is not possible to context it to a wired switch. I have to use a Remote Switch. But I can’t figure out how I can Stopp the shutter. I can only open o…

---

## [KAKU shutters close via google home, but won't open](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006)

<div class="topic-metadata">

**Author:** [@ricardovl](https://community.homey.app/u/ricardovl)\
**Replies:** 13\
**Last updated:** [September 30, 2020, 8:57pm UTC](https://community.homey.app/t/kaku-shutters-close-via-google-home-but-wont-open/34006 "2020-09-30T20:57:50Z")

</div>

My shutters from klikaanklikuit are going down via google home/assistant but they wont go up. Google does respond and tells me that the shutters are going up but nothing happens. Is this an issue with the app? or with …

---

## [How to get a Luxaflex Powerview move from point a to b in 30 minutes?](https://community.homey.app/t/how-to-get-a-luxaflex-powerview-move-from-point-a-to-b-in-30-minutes/35286)

<div class="topic-metadata">

**Author:** [@jonasostvik](https://community.homey.app/u/jonasostvik)\
**Replies:** 1\
**Last updated:** [September 30, 2020, 7:10pm UTC](https://community.homey.app/t/how-to-get-a-luxaflex-powerview-move-from-point-a-to-b-in-30-minutes/35286 "2020-09-30T19:10:29Z")

</div>

Hi! I have a Luxaflex Powerview Duette Top Down/Bottom Up shade in my bedroom. I want to set it ut so the top moves slowly down and reaches the desired position 30 minutes later so that the light gradually comes in the …

---

## [Fibaro Dimmer suddenly not responding](https://community.homey.app/t/fibaro-dimmer-suddenly-not-responding/35189)

<div class="topic-metadata">

**Author:** [@anon78407409](https://community.homey.app/u/anon78407409)\
**Replies:** 6\
**Last updated:** [September 30, 2020, 6:31pm UTC](https://community.homey.app/t/fibaro-dimmer-suddenly-not-responding/35189 "2020-09-30T18:31:07Z")

</div>

I have a Fibaro Dimmer which suddenly can’t be controlled by Homey. It gets a “timeout 30000ms” error. How I can I fix this?

---

## [Connect a Fibaro Relay Switch to my garage door opener](https://community.homey.app/t/connect-a-fibaro-relay-switch-to-my-garage-door-opener/35249)

<div class="topic-metadata">

**Author:** [@GaleSuperStaal](https://community.homey.app/u/GaleSuperStaal)\
**Replies:** 1\
**Last updated:** [September 30, 2020, 10:30am UTC](https://community.homey.app/t/connect-a-fibaro-relay-switch-to-my-garage-door-opener/35249 "2020-09-30T10:30:48Z")

</div>

Can it just be connected like a impulse switch? https://edlandsporten.no/wp-content/uploads/2019/12/150.pdf

---

## [Cannot add a new device](https://community.homey.app/t/cannot-add-a-new-device/35181)

<div class="topic-metadata">

**Author:** [@Trond\_Ahlquist](https://community.homey.app/u/Trond_Ahlquist)\
**Replies:** 6\
**Last updated:** [September 29, 2020, 10:42am UTC](https://community.homey.app/t/cannot-add-a-new-device/35181 "2020-09-29T10:42:13Z")

</div>

Hi good friends! Last time I posted a request for help, it became better when I used the iPad App instead of the iPhone App. I’ve now tried to add a new device (both a Fibaro dimmer 2 and a Namron dimmer). Both devices …

---

## [Anyone knows what this means?](https://community.homey.app/t/anyone-knows-what-this-means/35134)

<div class="topic-metadata">

**Author:** [@MichZ](https://community.homey.app/u/MichZ)\
**Replies:** 2\
**Last updated:** [September 27, 2020, 8:27pm UTC](https://community.homey.app/t/anyone-knows-what-this-means/35134 "2020-09-27T20:27:35Z")

</div>

---

## [Looking for advice on Smart thermostat](https://community.homey.app/t/looking-for-advice-on-smart-thermostat/35119)

<div class="topic-metadata">

**Author:** [@Frank\_van\_de\_Schuur](https://community.homey.app/u/Frank_van_de_Schuur)\
**Replies:** 5\
**Last updated:** [September 27, 2020, 7:11pm UTC](https://community.homey.app/t/looking-for-advice-on-smart-thermostat/35119 "2020-09-27T19:11:32Z")

</div>

I have 22yr old heater (nefit ecomline HR) with a moduline 30 thermostat. The heater still works fine and now I want to buy a smart thermostat, but as far as I could find the only option is to buy a nefit easy with an ne…

---

## [Exreme difficulties re-adding z-wave devices from fibaro](https://community.homey.app/t/exreme-difficulties-re-adding-z-wave-devices-from-fibaro/35045)

<div class="topic-metadata">

**Author:** [@osa-it](https://community.homey.app/u/osa-it)\
**Replies:** 21\
**Last updated:** [September 27, 2020, 6:23pm UTC](https://community.homey.app/t/exreme-difficulties-re-adding-z-wave-devices-from-fibaro/35045 "2020-09-27T18:23:01Z")

</div>

Hello. The story. I was stupid enough to reset my whole z-wave network becasue i wanted to add the fibaro devices as unsecure to speed up the response. Therefor all devices has been successfully added before. So after …

---

## [OT - accesspoint and Netgear App](https://community.homey.app/t/ot-accesspoint-and-netgear-app/21252)

<div class="topic-metadata">

**Author:** [@Eternity](https://community.homey.app/u/Eternity)\
**Replies:** 3\
**Last updated:** [September 27, 2020, 8:53am UTC](https://community.homey.app/t/ot-accesspoint-and-netgear-app/21252 "2020-09-27T08:53:19Z")

</div>

To monitor the presence of family members I have been using the Netgear App. That works great! To improve WiFi range, I have connected a router in the attic and set it up as a access point. So, this is hardwired to the…

---

## [Temperature & Humidity sensor can't add to Home](https://community.homey.app/t/temperature-humidity-sensor-cant-add-to-home/34923)

<div class="topic-metadata">

**Author:** [@Peter\_Molnar](https://community.homey.app/u/Peter_Molnar)\
**Replies:** 27\
**Last updated:** [September 24, 2020, 3:35pm UTC](https://community.homey.app/t/temperature-humidity-sensor-cant-add-to-home/34923 "2020-09-24T15:35:08Z")

</div>

I can’t add Temperature and Humidity sensor Aqara. Homey says: “Could not find a Homey application for this device, it has been added as Basic Zigbee Device.”

---

## [Red led ring](https://community.homey.app/t/red-led-ring/35021)

<div class="topic-metadata">

**Author:** [@Jarle\_J](https://community.homey.app/u/Jarle_J)\
**Replies:** 1\
**Last updated:** [September 24, 2020, 8:34pm UTC](https://community.homey.app/t/red-led-ring/35021 "2020-09-24T20:34:13Z")

</div>

I have a red led ring. Been trying to disconnect power supply, turn it upside down, new setup and I’ve got nothing. Have alse been trying to find out how send a support request to Athom without a diagnosis report, but ha…

---

## [Find a camera](https://community.homey.app/t/find-a-camera/34985)

<div class="topic-metadata">

**Author:** [@Hsmi](https://community.homey.app/u/Hsmi)\
**Replies:** 1\
**Last updated:** [September 23, 2020, 4:53pm UTC](https://community.homey.app/t/find-a-camera/34985 "2020-09-23T16:53:31Z")

</div>

Heb een Foscam R4M gekocht, kan echter in de app geen camera vinden om hem te koppelen. IP-adres klopt, poort zegt me weinig, naam ?? Ik zie bij de Community apps ook een Foscam app : voor Windows ? En hoe installeer je…

---

## [Walli roller shutter parameters](https://community.homey.app/t/walli-roller-shutter-parameters/24765)

<div class="topic-metadata">

**Author:** [@Hennyel](https://community.homey.app/u/Hennyel)\
**Replies:** 3\
**Last updated:** [September 21, 2020, 2:58pm UTC](https://community.homey.app/t/walli-roller-shutter-parameters/24765 "2020-09-21T14:58:41Z")

</div>

Hello, I bought a Fibaro Walli roller shutter. Installation was difficult but I succeeded to pair it to my homey. Now I want to calibrate this shutter so I can use it in a flow. When I try to calibrate it the roller sh…

---

## [Anyone did zone cleaning with robotock s6?](https://community.homey.app/t/anyone-did-zone-cleaning-with-robotock-s6/34881)

<div class="topic-metadata">

**Author:** [@Oren\_Malki](https://community.homey.app/u/Oren_Malki)\
**Replies:** 2\
**Last updated:** [September 20, 2020, 10:16pm UTC](https://community.homey.app/t/anyone-did-zone-cleaning-with-robotock-s6/34881 "2020-09-20T22:16:30Z")

</div>

Hi I try to did a zone cleaning from homey app but it ask from me this Anyone knows where and how i find this Numbers ( of my homey)

---

## [Disable cloud connection](https://community.homey.app/t/disable-cloud-connection/34807)

<div class="topic-metadata">

**Author:** [@rvdeijk](https://community.homey.app/u/rvdeijk)\
**Replies:** 2\
**Last updated:** [September 19, 2020, 5:01am UTC](https://community.homey.app/t/disable-cloud-connection/34807 "2020-09-19T05:01:45Z")

</div>

Is there a way to block the ‘Cloud’ connection to the Homey app? When I’m at home on my WiFi and I open the Homey app, then I see at settings that I have a ‘local’ connection. The same applies when I’m outside my house …

[Previous page](https://community.homey.app/c/questions-help/8.md?page=282)

[Next page](https://community.homey.app/c/questions-help/8.md?page=284)
