# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=277

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 278

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## [Tado thermostat and homey](https://community.homey.app/t/tado-thermostat-and-homey/38732)

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**Author:** [@ProofofD3ath](https://community.homey.app/u/ProofofD3ath)\
**Replies:** 3\
**Last updated:** [December 7, 2020, 9:22pm UTC](https://community.homey.app/t/tado-thermostat-and-homey/38732 "2020-12-07T21:22:50Z")

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Hi I just replaced my Toon for a Tado thermostat with radiator knobs from Tado and I have city heating. I just noticed that after I added the Tado I do not see the power or heat usage for the house in Homey or in the Tad…

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## [Heiman smoke alarm V2](https://community.homey.app/t/heiman-smoke-alarm-v2/38730)

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**Author:** [@Jan\_Timmer](https://community.homey.app/u/Jan_Timmer)\
**Replies:** 2\
**Last updated:** [December 7, 2020, 4:28pm UTC](https://community.homey.app/t/heiman-smoke-alarm-v2/38730 "2020-12-07T16:28:38Z")

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I have a few Heiman smoke alarms V2 and just found out that they are not yet supported. Will those V2 smoke alarms be supported in future? I would be very interested. J. Timmer

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## [Phone app unresponsive](https://community.homey.app/t/phone-app-unresponsive/38688)

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**Author:** [@leman](https://community.homey.app/u/leman)\
**Replies:** 3\
**Last updated:** [December 7, 2020, 10:11am UTC](https://community.homey.app/t/phone-app-unresponsive/38688 "2020-12-07T10:11:39Z")

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Just wondering if anyone else experiences Homey phone app freezes and such. Everything is operational but freezes and general app unresponsiveness makes browsing though my devices not really comfortable and flows creatio…

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## [Create a flow to dim a lamp](https://community.homey.app/t/create-a-flow-to-dim-a-lamp/38676)

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**Author:** [@Frede\_Ousland](https://community.homey.app/u/Frede_Ousland)\
**Replies:** 4\
**Last updated:** [December 6, 2020, 3:55pm UTC](https://community.homey.app/t/create-a-flow-to-dim-a-lamp/38676 "2020-12-06T15:55:46Z")

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I’m new to Homey and flows. I have problems with creating a flow for the divices below. I have a zigbee dim-puck: https://www.elektroimportoren.no/namron-z-wave-dimmer-400w/4512710/Product.html?Referer=googleshopping&gc…

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## [Weather information in homey](https://community.homey.app/t/weather-information-in-homey/38611)

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**Author:** [@CB83](https://community.homey.app/u/CB83)\
**Replies:** 2\
**Last updated:** [December 6, 2020, 2:12pm UTC](https://community.homey.app/t/weather-information-in-homey/38611 "2020-12-06T14:12:35Z")

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Hello. Anyone knows where homey gets it weather information from?

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## [Little help with a broken flow](https://community.homey.app/t/little-help-with-a-broken-flow/38625)

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**Author:** [@Viking42](https://community.homey.app/u/Viking42)\
**Replies:** 6\
**Last updated:** [December 5, 2020, 11:43am UTC](https://community.homey.app/t/little-help-with-a-broken-flow/38625 "2020-12-05T11:43:31Z")

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Hello, This flow doesnt seem to work at all, what did i do wrong? thanks!

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## [Dyson Pure Hot+Cool Fan](https://community.homey.app/t/dyson-pure-hot-cool-fan/24076)

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**Author:** [@Boudewijn\_Dekker](https://community.homey.app/u/Boudewijn_Dekker)\
**Replies:** 7\
**Last updated:** [December 4, 2020, 4:43pm UTC](https://community.homey.app/t/dyson-pure-hot-cool-fan/24076 "2020-12-04T16:43:47Z")

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I want to connect Dyson Hot+Cool Fan to my Homey Pro. But I cant connect them, is there a sollution for it or is it just not possible?

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## [Homey Offline](https://community.homey.app/t/homey-offline/793)

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**Author:** [@cautje](https://community.homey.app/u/cautje)\
**Replies:** 54\
**Last updated:** [December 3, 2020, 8:52am UTC](https://community.homey.app/t/homey-offline/793 "2020-12-03T08:52:17Z")

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Hi, Very often i cant log into homey, it says. Homey Offline I seems homey is freesing for some time. Flows are not working. Is ther a way to debug this? What is cousing this? THX!

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## [New wifi setup](https://community.homey.app/t/new-wifi-setup/38574)

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**Author:** [@Rockhoppers](https://community.homey.app/u/Rockhoppers)\
**Replies:** 4\
**Last updated:** [December 4, 2020, 2:30pm UTC](https://community.homey.app/t/new-wifi-setup/38574 "2020-12-04T14:30:13Z")

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Just got a new wifi router in place and need to change Homey over to the new router. I have done this once before so kinda know what i am doing, but it is not wroking for me this time. Follwoing the instructions and pu…

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## [\[APP\] Doorbird can not connect / Wong IP](https://community.homey.app/t/app-doorbird-can-not-connect-wong-ip/38506)

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**Author:** [@Christophe\_Bouhier](https://community.homey.app/u/Christophe_Bouhier)\
**Replies:** 3\
**Last updated:** [December 4, 2020, 8:33am UTC](https://community.homey.app/t/app-doorbird-can-not-connect-wong-ip/38506 "2020-12-04T08:33:02Z")

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Hello, My doorbird is connected with kabel, I can retrieve info with \[1\], unfortunately the Homey App tries to connect to a different IP adres. \[2\] Can I set the adres manually? Thank You. Christophe // 2020120316…

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## [Homey United States](https://community.homey.app/t/homey-united-states/38252)

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**Author:** [@Rich937](https://community.homey.app/u/Rich937)\
**Replies:** 3\
**Last updated:** [December 4, 2020, 6:36am UTC](https://community.homey.app/t/homey-united-states/38252 "2020-12-04T06:36:31Z")

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Lots I like about what I have read about the Homey Hub. Is it available in the U.S.? I see there’s a US website, but when I click on “where to buy,” all locations are outside the US. There was an announcement it was laun…

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## [WIFI wall switch?](https://community.homey.app/t/wifi-wall-switch/38494)

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**Author:** [@Boris\_Wouters](https://community.homey.app/u/Boris_Wouters)\
**Replies:** 2\
**Last updated:** [December 3, 2020, 4:01pm UTC](https://community.homey.app/t/wifi-wall-switch/38494 "2020-12-03T16:01:11Z")

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Anybody knows a WIFI wall switch that works with homey for a part of my house I have no “homey coverage” for 433 etc… but I do I have WIFI. Pls advice, Boris

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## [Google home](https://community.homey.app/t/google-home/38447)

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**Author:** [@Thomas\_Dowermyr](https://community.homey.app/u/Thomas_Dowermyr)\
**Replies:** 6\
**Last updated:** [December 3, 2020, 10:30am UTC](https://community.homey.app/t/google-home/38447 "2020-12-03T10:30:02Z")

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Hi! My link between Google home and homey stopped working. Have restarted homey. Tried to link to homey again but get the message “Error updating the connection, please check the connection” Haven’t done anything so why…

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## [Homey and fibaro](https://community.homey.app/t/homey-and-fibaro/38426)

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**Author:** [@Nathan\_Monteyne](https://community.homey.app/u/Nathan_Monteyne)\
**Replies:** 1\
**Last updated:** [December 2, 2020, 4:01pm UTC](https://community.homey.app/t/homey-and-fibaro/38426 "2020-12-02T16:01:42Z")

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Does anyone know if the fibaro heat controller is compatible with homey? as homey is a lot less money then a fibaro home center

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## [Missing tag information in Homey](https://community.homey.app/t/missing-tag-information-in-homey/38413)

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**Author:** [@Henrik\_Damstrup](https://community.homey.app/u/Henrik_Damstrup)\
**Replies:** 1\
**Last updated:** [December 2, 2020, 11:30am UTC](https://community.homey.app/t/missing-tag-information-in-homey/38413 "2020-12-02T11:30:55Z")

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Hi all, First topic for me as i am quite new to Homey. I have troed searching The Forum but havnet found any Clues to my problem. I have homey pro with fully updated firmware. My issue is that i have set up a Philips …

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## [Exclude one device from Google Home](https://community.homey.app/t/exclude-one-device-from-google-home/38376)

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**Author:** [@Ulf\_Persson](https://community.homey.app/u/Ulf_Persson)\
**Replies:** 3\
**Last updated:** [December 1, 2020, 6:07pm UTC](https://community.homey.app/t/exclude-one-device-from-google-home/38376 "2020-12-01T18:07:29Z")

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Hi, I have Homey and Google Home linked. Just to day I added some new devices to Homey and re-linked it to Google. (So that Google also can controll them) Now to the problem. I have an aquarium that runs on a flow (t…

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## [Add Philips Hue device...... hue bridge or directly to Homey?](https://community.homey.app/t/add-philips-hue-device-hue-bridge-or-directly-to-homey/26811)

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**Author:** [@MarcoZ](https://community.homey.app/u/MarcoZ)\
**Replies:** 12\
**Last updated:** [December 1, 2020, 4:43pm UTC](https://community.homey.app/t/add-philips-hue-device-hue-bridge-or-directly-to-homey/26811 "2020-12-01T16:43:37Z")

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Hi Guys, thank’s for support!!! i’m a new homey users and i would like add Philips HUE system to homey, but question is: better to add HUE philips bridge so i can control light etc from this integration… or… connect…

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## [Veho Bluetooth lamp](https://community.homey.app/t/veho-bluetooth-lamp/38354)

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**Author:** [@Guido\_Vroomen](https://community.homey.app/u/Guido_Vroomen)\
**Replies:** 4\
**Last updated:** [December 1, 2020, 1:15pm UTC](https://community.homey.app/t/veho-bluetooth-lamp/38354 "2020-12-01T13:15:22Z")

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HI, Can I add an unknown Bluetooth lamp (Veho GU10) to homey

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## [Steady connection with Action's LSC lights & Hue motionsensor](https://community.homey.app/t/steady-connection-with-actions-lsc-lights-hue-motionsensor/38257)

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**Author:** [@Drips](https://community.homey.app/u/Drips)\
**Replies:** 4\
**Last updated:** [December 1, 2020, 8:55am UTC](https://community.homey.app/t/steady-connection-with-actions-lsc-lights-hue-motionsensor/38257 "2020-12-01T08:55:04Z")

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Dear readers, A week ago or so, I managed to get the LSC lights working through the Tuya app. I also have a motiondetector by Philips Hue that does its work just fine. It’s just that every now and then it just stops wor…

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## [Kingpin projector screen whit homey?](https://community.homey.app/t/kingpin-projector-screen-whit-homey/23465)

<div class="topic-metadata">

**Author:** [@Henrik\_Andersson1](https://community.homey.app/u/Henrik_Andersson1)\
**Replies:** 1\
**Last updated:** [November 30, 2020, 10:06pm UTC](https://community.homey.app/t/kingpin-projector-screen-whit-homey/23465 "2020-11-30T22:06:30Z")

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Hello! I’m a New Homey user, please help me. I have projector screen KINGPIN which use 443. ( Kingpin kp100 Whit recover kp 200 ) I’ve been able to connect it whir teldus before but now I what to connect I through my me…

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## [Problem with fibaro motion sensor](https://community.homey.app/t/problem-with-fibaro-motion-sensor/35342)

<div class="topic-metadata">

**Author:** [@osa-it](https://community.homey.app/u/osa-it)\
**Replies:** 24\
**Last updated:** [November 30, 2020, 5:56pm UTC](https://community.homey.app/t/problem-with-fibaro-motion-sensor/35342 "2020-11-30T17:56:48Z")

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Hello. I have added my fibaro motion sensors as unsecure using the walli method. Some works fine, but some says that it has motion and alarm all the time. Have tried to tap the b-button 3 times close to homey for it to s…

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## [Virtual devices app](https://community.homey.app/t/virtual-devices-app/38255)

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**Author:** [@CB83](https://community.homey.app/u/CB83)\
**Replies:** 16\
**Last updated:** [November 30, 2020, 3:56pm UTC](https://community.homey.app/t/virtual-devices-app/38255 "2020-11-30T15:56:49Z")

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Hello. Could someone with the right knowledge dive into the code and add a minimum temperature? Today the lowest is 4 degrees when using termostat. Is this possible?

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## [How it all works](https://community.homey.app/t/how-it-all-works/38185)

<div class="topic-metadata">

**Author:** [@Johan\_M](https://community.homey.app/u/Johan_M)\
**Replies:** 4\
**Last updated:** [November 29, 2020, 2:17pm UTC](https://community.homey.app/t/how-it-all-works/38185 "2020-11-29T14:17:35Z")

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I want to have all the information about where are my data stored, and how Homey connects to my network and Homey server. I also ofcause want to connect/login via a computer in my network, not only via Android. Can I u…

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## [Two members in a flow with push notification question](https://community.homey.app/t/two-members-in-a-flow-with-push-notification-question/38095)

<div class="topic-metadata">

**Author:** [@CB83](https://community.homey.app/u/CB83)\
**Replies:** 10\
**Last updated:** [November 28, 2020, 5:16pm UTC](https://community.homey.app/t/two-members-in-a-flow-with-push-notification-question/38095 "2020-11-28T17:16:56Z")

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Sorry for the bad topic but i lost my imagination. I have a flow to start heating on my volvo. When is a button, it then ask me and my girlfriend if we want to start the heater. But is it possible for homey to know wi…

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## [Somfy connexoon inlog melding request failed401](https://community.homey.app/t/somfy-connexoon-inlog-melding-request-failed401/35741)

<div class="topic-metadata">

**Author:** [@Kelly\_H](https://community.homey.app/u/Kelly_H)\
**Replies:** 14\
**Last updated:** [November 28, 2020, 3:28pm UTC](https://community.homey.app/t/somfy-connexoon-inlog-melding-request-failed401/35741 "2020-11-28T15:28:29Z")

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Hallo! Ik wilde de connexoon koppelen aan Homey maar blijf steeds met aanmelden/inloggen de foutcode 401 krijgen. Iemand tips?

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## [Wallmote quad error code (Blue blue red)](https://community.homey.app/t/wallmote-quad-error-code-blue-blue-red/11019)

<div class="topic-metadata">

**Author:** [@Tasz](https://community.homey.app/u/Tasz)\
**Replies:** 4\
**Last updated:** [November 28, 2020, 11:20am UTC](https://community.homey.app/t/wallmote-quad-error-code-blue-blue-red/11019 "2020-11-28T11:20:54Z")

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Hi everybody I have an Aeotec Wallmote quad that does not respond regularly. If he does not respond to Homey, the device will give an LED code “blue blue red” I do not know what this means and this is also not describe…

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## [Two owners (eigenaar) in Family](https://community.homey.app/t/two-owners-eigenaar-in-family/38076)

<div class="topic-metadata">

**Author:** [@Wlt3r](https://community.homey.app/u/Wlt3r)\
**Replies:** 10\
**Last updated:** [November 28, 2020, 10:52am UTC](https://community.homey.app/t/two-owners-eigenaar-in-family/38076 "2020-11-28T10:52:25Z")

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Help! For some reason I created two owners in the Family-section I want to delete ‘JB’ as a family member but that is not possible because ‘JB’ is a owner \[cannot\_delete\_owner\] It is possible to select another ROLE (…

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## [How to check a change of state for Philips Hue Plug](https://community.homey.app/t/how-to-check-a-change-of-state-for-philips-hue-plug/37463)

<div class="topic-metadata">

**Author:** [@jeremypsl](https://community.homey.app/u/jeremypsl)\
**Replies:** 16\
**Last updated:** [November 27, 2020, 9:02am UTC](https://community.homey.app/t/how-to-check-a-change-of-state-for-philips-hue-plug/37463 "2020-11-27T09:02:17Z")

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Hi I have a Philips hue plug. I want to know if its possible for Homey to know his state on / off at any moment. For example, if the plug is off, then i remove it from the wall and put it again, it turn automatically …

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## [No more device available](https://community.homey.app/t/no-more-device-available/38029)

<div class="topic-metadata">

**Author:** [@Julien\_Moors](https://community.homey.app/u/Julien_Moors)\
**Replies:** 2\
**Last updated:** [November 27, 2020, 8:43am UTC](https://community.homey.app/t/no-more-device-available/38029 "2020-11-27T08:43:51Z")

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Hello everyone, here is my big problem: 26/11 at 23h30: Everything ok 27/11 at 6h: All my devices are dead Between this two moments I modified nothing (I was sleeping) but only a Homey automatic backup. I already…

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## [Develco Motion Sensor mini](https://community.homey.app/t/develco-motion-sensor-mini/37913)

<div class="topic-metadata">

**Author:** [@Vegard\_Follaug](https://community.homey.app/u/Vegard_Follaug)\
**Replies:** 7\
**Last updated:** [November 27, 2020, 7:39am UTC](https://community.homey.app/t/develco-motion-sensor-mini/37913 "2020-11-27T07:39:48Z")

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Hi I have bought a Develco Motion Sensor mini, and it have light sensor, motion sensor etc. but when I wanted to make a flow i cannot use the light sensor feature. Is there a update missing or something else I am missin…

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