# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=228

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 229

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## [Zipato mini keypad](https://community.homey.app/t/zipato-mini-keypad/15537)

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**Author:** [@Bob\_Poole](https://community.homey.app/u/Bob_Poole)\
**Replies:** 9\
**Last updated:** [May 8, 2022, 11:59am UTC](https://community.homey.app/t/zipato-mini-keypad/15537 "2022-05-08T11:59:21Z")

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I’ve just bought the Zipato mini keypad. I’ve connected it to Homey as a device but i can’t work out how to set a code on the keypad. When I use the rfid tag it does not talk to Homey i.e. no change to the armed status. …

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## [Position sensor and automatic room selection](https://community.homey.app/t/position-sensor-and-automatic-room-selection/63380)

<div class="topic-metadata">

**Author:** [@tmsblgh](https://community.homey.app/u/tmsblgh)\
**Replies:** 2\
**Last updated:** [May 8, 2022, 7:13am UTC](https://community.homey.app/t/position-sensor-and-automatic-room-selection/63380 "2022-05-08T07:13:15Z")

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Hello, Is it possible to set a sensor, which can detect an iPhone and if the user open the Homey app on that specific iPhone then the Homey app show the most relevant devices? Like I am in RoomOne and when I open the a…

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## [Device to add output connectors of a hail-warning box to Homey Pro](https://community.homey.app/t/device-to-add-output-connectors-of-a-hail-warning-box-to-homey-pro/63348)

<div class="topic-metadata">

**Author:** [@Martin\_von\_Rotz](https://community.homey.app/u/Martin_von_Rotz)\
**Replies:** 4\
**Last updated:** [May 7, 2022, 11:55am UTC](https://community.homey.app/t/device-to-add-output-connectors-of-a-hail-warning-box-to-homey-pro/63348 "2022-05-07T11:55:17Z")

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The Swiss Building Insurance group offers a service to receive an alert/signal in case a hail storm is coming to initiate the opening of all window and sun blinds (if they are motorized of course :wink: ). I have integra…

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## [Bridge: Control devices or flows from Home Assistant](https://community.homey.app/t/bridge-control-devices-or-flows-from-home-assistant/63361)

<div class="topic-metadata">

**Author:** [@ruudvanstrijp](https://community.homey.app/u/ruudvanstrijp)\
**Replies:** 6\
**Last updated:** [May 7, 2022, 7:23am UTC](https://community.homey.app/t/bridge-control-devices-or-flows-from-home-assistant/63361 "2022-05-07T07:23:33Z")

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Hi, I have set up a Home Assistant in my home, for it’s dashboard. I want to keep using my Homey Bridge for automation, most importantly because it supports all protocols (Zigbee/Z-Wave/433) in a box. I can’t find any …

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## [Since last Homey Pro update, Zigbee is broken](https://community.homey.app/t/since-last-homey-pro-update-zigbee-is-broken/62153)

<div class="topic-metadata">

**Author:** [@Picsou621](https://community.homey.app/u/Picsou621)\
**Replies:** 8\
**Last updated:** [May 6, 2022, 10:53am UTC](https://community.homey.app/t/since-last-homey-pro-update-zigbee-is-broken/62153 "2022-05-06T10:53:40Z")

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Since last Homey Pro update, Zigbee is broken I have a Homey Pro with the latest update. Following this last update (about 10 days ago, version 7.3.0), many Zigbee devices are not reachable anymore. Moreover, it is impo…

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## [Expand homey network](https://community.homey.app/t/expand-homey-network/63241)

<div class="topic-metadata">

**Author:** [@iak-hack](https://community.homey.app/u/iak-hack)\
**Replies:** 10\
**Last updated:** [May 6, 2022, 9:33am UTC](https://community.homey.app/t/expand-homey-network/63241 "2022-05-06T09:33:39Z")

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Hi all, I just started using homey in a wide/huge area, more than 2000 square meters, several buidlings. The whole area is already WIFI connected. Some of the sensors are using zigbee and I’d like using my existing wi…

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## [Enable or disabel many flows](https://community.homey.app/t/enable-or-disabel-many-flows/63309)

<div class="topic-metadata">

**Author:** [@Franke\_Sjoberg](https://community.homey.app/u/Franke_Sjoberg)\
**Replies:** 2\
**Last updated:** [May 5, 2022, 6:45am UTC](https://community.homey.app/t/enable-or-disabel-many-flows/63309 "2022-05-05T06:45:52Z")

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I want to enable or disable many flows at once. How do I do this?

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## [Homey supported Door & Gate lock](https://community.homey.app/t/homey-supported-door-gate-lock/60579)

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**Author:** [@P3nguin](https://community.homey.app/u/P3nguin)\
**Replies:** 1\
**Last updated:** [May 5, 2022, 2:09am UTC](https://community.homey.app/t/homey-supported-door-gate-lock/60579 "2022-05-05T02:09:34Z")

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Hi all, I’m based in Singapore and looking to get a Door+Gate lock. The local Homey distributor suggested -) KeyWe Damian door+gate digital lock -) Samsung’s P718/P728 for door lock, and DS705 Gate lock Challenge we…

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## [How to post output](https://community.homey.app/t/how-to-post-output/63298)

<div class="topic-metadata">

**Author:** [@Finn](https://community.homey.app/u/Finn)\
**Replies:** 2\
**Last updated:** [May 4, 2022, 7:45pm UTC](https://community.homey.app/t/how-to-post-output/63298 "2022-05-04T19:45:19Z")

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In short: how do I output a value from an activity in a “post” or “write”-activity? I’ve installed the google maps app, and I just want the result from “Determine duration via driving” in text so I can use it in a push-…

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## [Cannot connect Homey to Somfy TaHoma Switch](https://community.homey.app/t/cannot-connect-homey-to-somfy-tahoma-switch/63075)

<div class="topic-metadata">

**Author:** [@Arjan\_Brons](https://community.homey.app/u/Arjan_Brons)\
**Replies:** 7\
**Last updated:** [May 4, 2022, 6:46pm UTC](https://community.homey.app/t/cannot-connect-homey-to-somfy-tahoma-switch/63075 "2022-05-04T18:46:56Z")

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I have setup the Somfy Tahoma Switch with the IO motor of the sunshade on the porch. With the Tahoma app i can control the sunshade. I installed the Somfy Tahoma & Connexoon app on the Homey and configured the app with …

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## [Neo Coolcam PIR not (?) switching on when the room is crowded](https://community.homey.app/t/neo-coolcam-pir-not-switching-on-when-the-room-is-crowded/63279)

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**Author:** [@Frank\_van\_de\_Schuur](https://community.homey.app/u/Frank_van_de_Schuur)\
**Replies:** 9\
**Last updated:** [May 3, 2022, 8:41pm UTC](https://community.homey.app/t/neo-coolcam-pir-not-switching-on-when-the-room-is-crowded/63279 "2022-05-03T20:41:18Z")

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I have flows that are triggered by a neo coolcam detecting motion. The flows then start a down counter with value 1800 and when that counter is at zero (meaning no motion has been detected the last 30 mins) everything is…

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## [Connecting Homey to wired ethernet with USB dongle or something?](https://community.homey.app/t/connecting-homey-to-wired-ethernet-with-usb-dongle-or-something/49495)

<div class="topic-metadata">

**Author:** [@geirgp](https://community.homey.app/u/geirgp)\
**Replies:** 7\
**Last updated:** [May 3, 2022, 3:49pm UTC](https://community.homey.app/t/connecting-homey-to-wired-ethernet-with-usb-dongle-or-something/49495 "2022-05-03T15:49:05Z")

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Can it be done? My Homey randomly goes “offline”, which makes all IP-integrations fail, WAF consequently dropping through the floor. Randomly = multiple days in a week, but sometimes no issues for weeks too. Before yo…

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## [Homey Pro latest upgrade 7.1.6 ... crashed my Zigbee protocol](https://community.homey.app/t/homey-pro-latest-upgrade-7-1-6-crashed-my-zigbee-protocol/54682)

<div class="topic-metadata">

**Author:** [@Franz\_Boterdael](https://community.homey.app/u/Franz_Boterdael)\
**Replies:** 22\
**Last updated:** [May 2, 2022, 8:00pm UTC](https://community.homey.app/t/homey-pro-latest-upgrade-7-1-6-crashed-my-zigbee-protocol/54682 "2022-05-02T20:00:44Z")

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Hi everybody Since the latest upgrade for Homey Pro to the version 7.1.6, The Zigbee is not working anymore ! Grr, It’s not the first time I experienced Zigbee crash … I’m the only one or is-it same situation for ever…

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## [Does Homey Pro support Wifi 2,4GHz on channels 12&13?](https://community.homey.app/t/does-homey-pro-support-wifi-2-4ghz-on-channels-12-13/62965)

<div class="topic-metadata">

**Author:** [@Michael\_E](https://community.homey.app/u/Michael_E)\
**Replies:** 16\
**Last updated:** [May 2, 2022, 5:16pm UTC](https://community.homey.app/t/does-homey-pro-support-wifi-2-4ghz-on-channels-12-13/62965 "2022-05-02T17:16:15Z")

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Hi, just got my new homey and had trouble with Wifi setup. Connecting to a Fritzbox 7530 v7.29 (in a mesh of two other 7590 and a 4040) with wpa2+wpa3 security, 2,4 GHz+5GHz networks enabled having 2,4GHz in autochannel …

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## [How do I connect mu Shelly Button 1 to my Homey](https://community.homey.app/t/how-do-i-connect-mu-shelly-button-1-to-my-homey/44135)

<div class="topic-metadata">

**Author:** [@Anders\_Hallstrom](https://community.homey.app/u/Anders_Hallstrom)\
**Replies:** 1\
**Last updated:** [March 5, 2021, 4:01pm UTC](https://community.homey.app/t/how-do-i-connect-mu-shelly-button-1-to-my-homey/44135 "2021-03-05T16:01:06Z")

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Hi! Enyone who knows how to connect Shelly Button One to Homey? I have find my device in homey but I dont know how send the buttomtrigging to homey. I can not even se the status of the battery. I have homeys latest v…

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## [Google home error or homey unavailable](https://community.homey.app/t/google-home-error-or-homey-unavailable/24094)

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**Author:** [@J\_G](https://community.homey.app/u/J_G)\
**Replies:** 6\
**Last updated:** [April 30, 2022, 6:26am UTC](https://community.homey.app/t/google-home-error-or-homey-unavailable/24094 "2022-04-30T06:26:22Z")

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Hi, I have Google home linked to Homey and everything works. However, when for example giving the voice command to Google to turn off the lights it will give an error that homey is unavailable or there was an error with…

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## [Problem with homey bridge flow](https://community.homey.app/t/problem-with-homey-bridge-flow/63079)

<div class="topic-metadata">

**Author:** [@Willem\_Strabbing](https://community.homey.app/u/Willem_Strabbing)\
**Replies:** 5\
**Last updated:** [April 29, 2022, 3:20pm UTC](https://community.homey.app/t/problem-with-homey-bridge-flow/63079 "2022-04-29T15:20:23Z")

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I have problems with some flows in Homey Bridge. The flows are running, because I see the notification I included on the timeline. The devices that should be switched however are not. Start condition is a time moment. St…

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## [Cannot Connect Homey to eWelink cloud or compatible devices](https://community.homey.app/t/cannot-connect-homey-to-ewelink-cloud-or-compatible-devices/63094)

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**Author:** [@Domenico\_Etere](https://community.homey.app/u/Domenico_Etere)\
**Replies:** 5\
**Last updated:** [April 27, 2022, 9:31pm UTC](https://community.homey.app/t/cannot-connect-homey-to-ewelink-cloud-or-compatible-devices/63094 "2022-04-27T21:31:11Z")

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Hi all Does anyone know how to connect eWelink devices to Homey. Is there the possibility to connect to eWelink cloud as for Tuya devices? Or is there the possibility to connect them directly to Homey by using an app? …

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## [Homey recovery](https://community.homey.app/t/homey-recovery/63101)

<div class="topic-metadata">

**Author:** [@Soren\_Jespersen](https://community.homey.app/u/Soren_Jespersen)\
**Replies:** 25\
**Last updated:** [April 27, 2022, 7:46pm UTC](https://community.homey.app/t/homey-recovery/63101 "2022-04-27T19:46:48Z")

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Hi I have started recovery mode on my Homey, as it has been a long time since i used it. I use the app to add my Homey to my account and it tells me to connect to the setup-wifi. When i have connected to the wifi the a…

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## [Homey Bridge device status not updating?](https://community.homey.app/t/homey-bridge-device-status-not-updating/63065)

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**Author:** [@Ferrywell](https://community.homey.app/u/Ferrywell)\
**Replies:** 5\
**Last updated:** [April 26, 2022, 3:05pm UTC](https://community.homey.app/t/homey-bridge-device-status-not-updating/63065 "2022-04-26T15:05:49Z")

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Hi all, So I just got my Bridge about a week ago and can’t figure out what the refresh intervals or triggers to refresh are for the status on my devices. For example: Samsung washing machine time left: 02:38 1 day a…

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## [My Wired Fibaro Smoke Sensor FGSS-001 keeps beeping](https://community.homey.app/t/my-wired-fibaro-smoke-sensor-fgss-001-keeps-beeping/30522)

<div class="topic-metadata">

**Author:** [@Cuprani](https://community.homey.app/u/Cuprani)\
**Replies:** 2\
**Last updated:** [April 25, 2022, 9:02am UTC](https://community.homey.app/t/my-wired-fibaro-smoke-sensor-fgss-001-keeps-beeping/30522 "2022-04-25T09:02:56Z")

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Homey: (Early 2016) Firmware: 4.2.0 Fibaro app version: v2.4.2 Fibaro device: FGSS-001 Firmware device: 2.5.2 My Fibaro smoke sensor keeps beeping. It’s powered over a 24V continuous source. After connecting the po…

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## [Homematic ip swdo](https://community.homey.app/t/homematic-ip-swdo/62904)

<div class="topic-metadata">

**Author:** [@Lupo](https://community.homey.app/u/Lupo)\
**Replies:** 2\
**Last updated:** [April 24, 2022, 7:41pm UTC](https://community.homey.app/t/homematic-ip-swdo/62904 "2022-04-24T19:41:16Z")

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Hi. I’d like to connect a homematic ip swdo device to homey. I don’t know how to write in the right canal to reach Timo Wendt. It seems complicate. I don’t know what a ccu3 is. Or raspberry matic. Do i need a bridge / bo…

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## [Torro blinds](https://community.homey.app/t/torro-blinds/45361)

<div class="topic-metadata">

**Author:** [@Mats\_Bjorkryd](https://community.homey.app/u/Mats_Bjorkryd)\
**Replies:** 5\
**Last updated:** [April 5, 2021, 6:37pm UTC](https://community.homey.app/t/torro-blinds/45361 "2021-04-05T18:37:57Z")

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Hi. I’m a new Homey owner and so far I really like the product and possibilities. I have a question regarding Torro blinds, is there a way of controlling it in Homey?

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## [Add Z-Wave device non-secure?](https://community.homey.app/t/add-z-wave-device-non-secure/12406)

<div class="topic-metadata">

**Author:** [@Arnfinn\_Gilberg](https://community.homey.app/u/Arnfinn_Gilberg)\
**Replies:** 51\
**Last updated:** [April 20, 2022, 8:06pm UTC](https://community.homey.app/t/add-z-wave-device-non-secure/12406 "2022-04-20T20:06:58Z")

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Hi. Is there a way to “force” the Homey to include devices non-secure? I cannot find any way to choose secure/non-secure inclusion… Arnfinn

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## [Can the Homey app control two installations?](https://community.homey.app/t/can-the-homey-app-control-two-installations/62956)

<div class="topic-metadata">

**Author:** [@Franke\_Sjoberg](https://community.homey.app/u/Franke_Sjoberg)\
**Replies:** 1\
**Last updated:** [April 22, 2022, 3:06pm UTC](https://community.homey.app/t/can-the-homey-app-control-two-installations/62956 "2022-04-22T15:06:42Z")

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I have a Homey PRO at home, can I also manage another Homey PRO in the same account, if I buy another device and have it in my country house?

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## [Homey Pro not connecting](https://community.homey.app/t/homey-pro-not-connecting/62941)

<div class="topic-metadata">

**Author:** [@Alexey](https://community.homey.app/u/Alexey)\
**Replies:** 4\
**Last updated:** [April 22, 2022, 2:53pm UTC](https://community.homey.app/t/homey-pro-not-connecting/62941 "2022-04-22T14:53:47Z")

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Hi, My Homey Pro (bought a couple of months ago) started acting strange and I unplugged it because the LED was annoying me while trying to sleep and the flow which turns it off at nighttime wasn’t working for some reaso…

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## [Start flow by double-click on Fibaro Dimmer](https://community.homey.app/t/start-flow-by-double-click-on-fibaro-dimmer/62926)

<div class="topic-metadata">

**Author:** [@Patrik\_H](https://community.homey.app/u/Patrik_H)\
**Replies:** 3\
**Last updated:** [April 21, 2022, 8:51pm UTC](https://community.homey.app/t/start-flow-by-double-click-on-fibaro-dimmer/62926 "2022-04-21T20:51:42Z")

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Hi! When I used my Fibaro Home Center 2, I could start a scene by double-clicking on my Fibaro Dimmer. I cannot figure out how to do that with Homey?

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## [Hue light spontaneous turn off](https://community.homey.app/t/hue-light-spontaneous-turn-off/62929)

<div class="topic-metadata">

**Author:** [@Swetsenegger](https://community.homey.app/u/Swetsenegger)\
**Replies:** 0\
**Last updated:** [April 21, 2022, 7:17pm UTC](https://community.homey.app/t/hue-light-spontaneous-turn-off/62929 "2022-04-21T19:17:46Z")

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Since the issue yesterday with hue, I now have that -some- of my hue lights turn of spontaneously. Do more people see that?

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## [Philips hue - broken on 5.5.8 update](https://community.homey.app/t/philips-hue-broken-on-5-5-8-update/62857)

<div class="topic-metadata">

**Author:** [@Strauman](https://community.homey.app/u/Strauman)\
**Replies:** 98\
**Last updated:** [April 21, 2022, 2:57pm UTC](https://community.homey.app/t/philips-hue-broken-on-5-5-8-update/62857 "2022-04-21T14:57:25Z")

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Philips Hue just updated to 5.5.8, and now no lights work. Anyone else experiencing this?

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## [Get logica value using webhook](https://community.homey.app/t/get-logica-value-using-webhook/62856)

<div class="topic-metadata">

**Author:** [@B3rt](https://community.homey.app/u/B3rt)\
**Replies:** 11\
**Last updated:** [April 21, 2022, 10:02am UTC](https://community.homey.app/t/get-logica-value-using-webhook/62856 "2022-04-21T10:02:39Z")

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Is it possible to retrieve a webhook value using a webhook or something? I know it is possible to set a value using a webhook, but is it possible to retrieve one also? For example i have a logic value called; device\_on…

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