# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=21

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 22

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## [Hue tap dial falling out](https://community.homey.app/t/hue-tap-dial-falling-out/153799)

<div class="topic-metadata">

**Author:** [@Morgan\_Farmnell](https://community.homey.app/u/Morgan_Farmnell)\
**Replies:** 4\
**Last updated:** [April 15, 2026, 9:28pm UTC](https://community.homey.app/t/hue-tap-dial-falling-out/153799 "2026-04-15T21:28:47Z")

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After swithing to pro 23 from pro 18 some of my Hue tap dials stopped working and i have to exlcude and include them again? Why just some of them and not all? How can prevent this from happening?

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## [How to improve Homey performance](https://community.homey.app/t/how-to-improve-homey-performance/153812)

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**Author:** [@Bill\_Weiss](https://community.homey.app/u/Bill_Weiss)\
**Replies:** 4\
**Last updated:** [April 15, 2026, 3:16pm UTC](https://community.homey.app/t/how-to-improve-homey-performance/153812 "2026-04-15T15:16:05Z")

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Everyday I have to re-pair my zigbee end (button) devices. I have plenty of zigbee routers and installed them first when I created homey. Would I be able to create a backup and then reset my zigbee network so it picks …

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## [Get/set alarm time through flow and audio feedback](https://community.homey.app/t/get-set-alarm-time-through-flow-and-audio-feedback/153740)

<div class="topic-metadata">

**Author:** [@berglin](https://community.homey.app/u/berglin)\
**Replies:** 5\
**Last updated:** [April 15, 2026, 2:03pm UTC](https://community.homey.app/t/get-set-alarm-time-through-flow-and-audio-feedback/153740 "2026-04-15T14:03:53Z")

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Hi, I’m pretty new to this Flow thing but I managed to setup an advanced flow that allows me to use a Hue switch to enable/disable an alarm that will start the coffee machine, and a light that indicates that the machine…

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## [Flow notification is always giving me the time in UTC](https://community.homey.app/t/flow-notification-is-always-giving-me-the-time-in-utc/153792)

<div class="topic-metadata">

**Author:** [@Carl](https://community.homey.app/u/Carl)\
**Replies:** 2\
**Last updated:** [April 15, 2026, 6:29am UTC](https://community.homey.app/t/flow-notification-is-always-giving-me-the-time-in-utc/153792 "2026-04-15T06:29:17Z")

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Any help would be appreciated as this is making my shit itch tonight. I have made a script that tells me the cheap window each day for my immersion heater. It outputs in UK 24hr but when I use a notification homey send…

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## [Unable to add TAPO P110 plugs in homey - any tips?](https://community.homey.app/t/unable-to-add-tapo-p110-plugs-in-homey-any-tips/153746)

<div class="topic-metadata">

**Author:** [@mcos0544](https://community.homey.app/u/mcos0544)\
**Replies:** 3\
**Last updated:** [April 14, 2026, 7:06pm UTC](https://community.homey.app/t/unable-to-add-tapo-p110-plugs-in-homey-any-tips/153746 "2026-04-14T19:06:50Z")

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Hi All, Searched around the forum and can see may users have the same issue but wondering if there is any fix or workaround… I have emailed the the person listed here https://homey.app/en-us/app/com.tapo/Tapo/ about a …

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## [Unexpected token in JSON for Booleans](https://community.homey.app/t/unexpected-token-in-json-for-booleans/153715)

<div class="topic-metadata">

**Author:** [@Lacobo](https://community.homey.app/u/Lacobo)\
**Replies:** 4\
**Last updated:** [April 13, 2026, 6:28pm UTC](https://community.homey.app/t/unexpected-token-in-json-for-booleans/153715 "2026-04-13T18:28:17Z")

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Trying to add 5 Boolean values into my script using JSON, but for some reason the result isn’t true or false, but x or a checkmark. Is there a way to fix this. And is the syntax ok of line 2? Have been trying to figu…

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## [Devices that need hubs](https://community.homey.app/t/devices-that-need-hubs/153692)

<div class="topic-metadata">

**Author:** [@Art\_R](https://community.homey.app/u/Art_R)\
**Replies:** 2\
**Last updated:** [April 13, 2026, 1:20am UTC](https://community.homey.app/t/devices-that-need-hubs/153692 "2026-04-13T01:20:09Z")

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I am not sure I understand this fully but if a device says it needs a hub to connect it such as Govee smart buttons or ikea remote or smart buttons, doesn’t Homey act as such to pair that device? I’d like to have as few …

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## [Acceptable bypass for intermittent Chromecast app crash](https://community.homey.app/t/acceptable-bypass-for-intermittent-chromecast-app-crash/82699)

<div class="topic-metadata">

**Author:** [@Pierre\_Van\_de\_Briel](https://community.homey.app/u/Pierre_Van_de_Briel)\
**Replies:** 3\
**Last updated:** [April 12, 2026, 4:25pm UTC](https://community.homey.app/t/acceptable-bypass-for-intermittent-chromecast-app-crash/82699 "2026-04-12T16:25:37Z")

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Just got my Homey Pro 2023, tried the Chromecast app and… as many of you know already, it lose connection to Chromecast devices fairly often. Yes, it could be related to meshed network router switch, 2,4 to 5Ghz switch, …

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## [Double click on hue switch](https://community.homey.app/t/double-click-on-hue-switch/153629)

<div class="topic-metadata">

**Author:** [@Tom\_Herok](https://community.homey.app/u/Tom_Herok)\
**Replies:** 7\
**Last updated:** [April 12, 2026, 3:29pm UTC](https://community.homey.app/t/double-click-on-hue-switch/153629 "2026-04-12T15:29:06Z")

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Hi, i just have my Homey, but want to get the function of a double click of Hue wall switch. (to stop a screen that is going down after i just pressed that button…. So if I press it while the screen is in motion, I want …

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## [Versions in appstore, and updating to last](https://community.homey.app/t/versions-in-appstore-and-updating-to-last/153655)

<div class="topic-metadata">

**Author:** [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\
**Replies:** 4\
**Last updated:** [April 12, 2026, 2:53pm UTC](https://community.homey.app/t/versions-in-appstore-and-updating-to-last/153655 "2026-04-12T14:53:27Z")

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Hi. First post here. Noticed that my unifi smart derections stopped working. Look around at the protect app and it seems to be fixed in a later version. But how do i get this update, i have auto update on. And why is th…

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## [Aterno Heater - Radio controlled](https://community.homey.app/t/aterno-heater-radio-controlled/153658)

<div class="topic-metadata">

**Author:** [@Danny\_Daniels](https://community.homey.app/u/Danny_Daniels)\
**Replies:** 3\
**Last updated:** [April 12, 2026, 1:19pm UTC](https://community.homey.app/t/aterno-heater-radio-controlled/153658 "2026-04-12T13:19:31Z")

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I have several Aterno heaters that have a radio-controlled thermostat (868 MHz). Is it possible to connect these to my Homey Pro?

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## [Cannot enable local API on Homey Dongle](https://community.homey.app/t/cannot-enable-local-api-on-homey-dongle/153663)

<div class="topic-metadata">

**Author:** [@EotT](https://community.homey.app/u/EotT)\
**Replies:** 4\
**Last updated:** [April 12, 2026, 11:30am UTC](https://community.homey.app/t/cannot-enable-local-api-on-homey-dongle/153663 "2026-04-12T11:30:30Z")

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When trying to enable the local API on my Homey dongle (using this method), I always get an error message “Energy dongle is not connected”. However, the dongle is clearly connected, as I am receiving sensor readings with…

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## [Homey Web App insights visual change](https://community.homey.app/t/homey-web-app-insights-visual-change/153666)

<div class="topic-metadata">

**Author:** [@Gecko](https://community.homey.app/u/Gecko)\
**Replies:** 2\
**Last updated:** [April 12, 2026, 9:59am UTC](https://community.homey.app/t/homey-web-app-insights-visual-change/153666 "2026-04-12T09:59:10Z")

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Hi community, There was a change noticed yesterday with the visuals of the Homey insights. When you hover on the curves and it shows the different values for datapoints, the information is now transparent and to be hone…

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## [Homey Matter network unavailable](https://community.homey.app/t/homey-matter-network-unavailable/153662)

<div class="topic-metadata">

**Author:** [@Lexpander](https://community.homey.app/u/Lexpander)\
**Replies:** 0\
**Last updated:** [April 12, 2026, 8:10am UTC](https://community.homey.app/t/homey-matter-network-unavailable/153662 "2026-04-12T08:10:29Z")

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Hé! I’ve been using a homey pro mini and bridge for a couple months now, haven’t had any issues so far. However, they redid our electricity yesterday and the power was cut for at least 5 hours. After that homey’s thread …

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## [Understanding Reolink events](https://community.homey.app/t/understanding-reolink-events/153575)

<div class="topic-metadata">

**Author:** [@cjr](https://community.homey.app/u/cjr)\
**Replies:** 6\
**Last updated:** [April 12, 2026, 5:57am UTC](https://community.homey.app/t/understanding-reolink-events/153575 "2026-04-12T05:57:17Z")

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I’m trying to understand what the new Reolink support actually provides. What I’m looking for is a doorbell event that indicates when a specific person (or an unknown person) is detected. So the app blurb says “AI detec…

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## [Best Web Browser on iPad for Homey?](https://community.homey.app/t/best-web-browser-on-ipad-for-homey/68723)

<div class="topic-metadata">

**Author:** [@Busta999](https://community.homey.app/u/Busta999)\
**Replies:** 21\
**Last updated:** [April 12, 2026, 5:38am UTC](https://community.homey.app/t/best-web-browser-on-ipad-for-homey/68723 "2026-04-12T05:38:00Z")

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I have watched the launch of the Advanced Flow and I have installed Advanced Flow and really enjoying it! Is there a web browser that will run on an iPad that will work with the Homey Web App? I cannot be the only Home…

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## [Send email when triggered?](https://community.homey.app/t/send-email-when-triggered/34814)

<div class="topic-metadata">

**Author:** [@Blysprutan](https://community.homey.app/u/Blysprutan)\
**Replies:** 36\
**Last updated:** [April 11, 2026, 11:19am UTC](https://community.homey.app/t/send-email-when-triggered/34814 "2026-04-11T11:19:00Z")

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Hi! New member and owner. I used fibaro earlier but got into Homey since i like the idea of multiple protocols. But i have an issue with emails. I have installed email sender but it dont send mails? When i send testmai…

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## [Govee strip light - can't add to homey pro](https://community.homey.app/t/govee-strip-light-cant-add-to-homey-pro/153610)

<div class="topic-metadata">

**Author:** [@Alex\_Karamanoglou](https://community.homey.app/u/Alex_Karamanoglou)\
**Replies:** 4\
**Last updated:** [April 10, 2026, 10:32pm UTC](https://community.homey.app/t/govee-strip-light-cant-add-to-homey-pro/153610 "2026-04-10T22:32:42Z")

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Hi there, I purchased a Govee LED Strip light that I control with my Govee phone app. I’ve installed the Govee app on Homey and when I try to install the strip light I’m not able to. It doesn’t show up as a bluetooth de…

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## [Pet Feeder C1](https://community.homey.app/t/pet-feeder-c1/144949)

<div class="topic-metadata">

**Author:** [@Vendeburk](https://community.homey.app/u/Vendeburk)\
**Replies:** 4\
**Last updated:** [April 10, 2026, 6:15pm UTC](https://community.homey.app/t/pet-feeder-c1/144949 "2026-04-10T18:15:38Z")

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Is there also support for an Aqara Pet Feeder C1?

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## [Connect myggbett to homey](https://community.homey.app/t/connect-myggbett-to-homey/149661)

<div class="topic-metadata">

**Author:** [@Erik\_Gorissen](https://community.homey.app/u/Erik_Gorissen)\
**Replies:** 19\
**Last updated:** [April 10, 2026, 4:41pm UTC](https://community.homey.app/t/connect-myggbett-to-homey/149661 "2026-04-10T16:41:13Z")

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I cannot connect myggbet to homey via matter. Cannot to connect to thread. Can somebody help me?

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## [Bosch Siemens Home Connect App](https://community.homey.app/t/bosch-siemens-home-connect-app/101922)

<div class="topic-metadata">

**Author:** [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\
**Replies:** 47\
**Last updated:** [April 10, 2026, 10:52am UTC](https://community.homey.app/t/bosch-siemens-home-connect-app/101922 "2026-04-10T10:52:06Z")

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Is anyone else experiencing issues with the Bosh / Siemens Home Connect App? I’ve found recently I have to restart it every few days. It doesnt seem to have crashed but but I use in flows to add an entry to timeline an…

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## [Moods and KNX, your experiences?](https://community.homey.app/t/moods-and-knx-your-experiences/129288)

<div class="topic-metadata">

**Author:** [@sandervd](https://community.homey.app/u/sandervd)\
**Replies:** 1\
**Last updated:** [April 9, 2026, 9:44pm UTC](https://community.homey.app/t/moods-and-knx-your-experiences/129288 "2026-04-09T21:44:17Z")

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I’m four weeks into my Homey journey, and I love the system and its ecosystem of apps and developers. The majority of KNX was easy to set up, and although I missed some bits and pieces, such as the absolute control (%) o…

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## [Rate limit when writing to Google Sheet?](https://community.homey.app/t/rate-limit-when-writing-to-google-sheet/153513)

<div class="topic-metadata">

**Author:** [@Esben](https://community.homey.app/u/Esben)\
**Replies:** 8\
**Last updated:** [April 9, 2026, 8:34pm UTC](https://community.homey.app/t/rate-limit-when-writing-to-google-sheet/153513 "2026-04-09T20:34:59Z")

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Hi everyone I have a flow that runs every hour, calculates the KWH used the last hour for a specific smart plug and what that cost was. Then it writes those values to Google Sheet. However, upon inspecting my Google Sh…

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## [Coprocessor Not Connected - Homey Bridge](https://community.homey.app/t/coprocessor-not-connected-homey-bridge/57525)

<div class="topic-metadata">

**Author:** [@Vincent78](https://community.homey.app/u/Vincent78)\
**Replies:** 70\
**Last updated:** [April 9, 2026, 8:19pm UTC](https://community.homey.app/t/coprocessor-not-connected-homey-bridge/57525 "2026-04-09T20:19:49Z")

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I have a homey bridge and since yesterday my klikaanklikuit switches dont work anymore. The rest is still working (sensors and Hue switches), but when I try to contact a klikaanklikuit switch then it says: “coprocessor n…

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## [Conflict between homey pro and thirdreality motionsensor R1](https://community.homey.app/t/conflict-between-homey-pro-and-thirdreality-motionsensor-r1/153554)

<div class="topic-metadata">

**Author:** [@Rodney\_Hudson](https://community.homey.app/u/Rodney_Hudson)\
**Replies:** 1\
**Last updated:** [April 9, 2026, 7:13am UTC](https://community.homey.app/t/conflict-between-homey-pro-and-thirdreality-motionsensor-r1/153554 "2026-04-09T07:13:18Z")

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For some reason when i connect the motion sensor to my Homey Pro is doesnt seem to work well. It wil detect motion every now and then but not consistently. When I connect the same device to Alexa gen iV device it works g…

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## [Arriving/leaving timeline messages for all users on all timelines?](https://community.homey.app/t/arriving-leaving-timeline-messages-for-all-users-on-all-timelines/153508)

<div class="topic-metadata">

**Author:** [@Alex\_R](https://community.homey.app/u/Alex_R)\
**Replies:** 18\
**Last updated:** [April 8, 2026, 4:22pm UTC](https://community.homey.app/t/arriving-leaving-timeline-messages-for-all-users-on-all-timelines/153508 "2026-04-08T16:22:47Z")

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Is there a way to enable “came home/left” timeline notifications for all users so that everyone can see each other’s activity? At the moment, I only see my own arrivals and departures on my timeline, and my wife only se…

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## [Homey Timesout Zigbee](https://community.homey.app/t/homey-timesout-zigbee/153452)

<div class="topic-metadata">

**Author:** [@NXDChen](https://community.homey.app/u/NXDChen)\
**Replies:** 7\
**Last updated:** [April 7, 2026, 4:26pm UTC](https://community.homey.app/t/homey-timesout-zigbee/153452 "2026-04-07T16:26:18Z")

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Hello, I’ve just installed my Homey Pro using the supplied USB-C cable and adapter, and connected a Sonoff ZBMINI relay. However, I’m running into an issue: when I try to turn the switch on, I either get no response, a…

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## [Best Z-Wave TRV to add to Homey Pro for detailed Heating Schedules](https://community.homey.app/t/best-z-wave-trv-to-add-to-homey-pro-for-detailed-heating-schedules/153336)

<div class="topic-metadata">

**Author:** [@Overcombe\_House](https://community.homey.app/u/Overcombe_House)\
**Replies:** 5\
**Last updated:** [April 7, 2026, 9:28am UTC](https://community.homey.app/t/best-z-wave-trv-to-add-to-homey-pro-for-detailed-heating-schedules/153336 "2026-04-07T09:28:45Z")

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We have an extensive Devolo Home Control system which we transferred to Homey Pro after Devolo withdrew server support. We are trying to find a z-wave TRV that we can create detailed heating schedules/flows such as at a …

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## [GLEDOPTO controller](https://community.homey.app/t/gledopto-controller/153453)

<div class="topic-metadata">

**Author:** [@Michael\_Rohr](https://community.homey.app/u/Michael_Rohr)\
**Replies:** 8\
**Last updated:** [April 7, 2026, 5:17am UTC](https://community.homey.app/t/gledopto-controller/153453 "2026-04-07T05:17:59Z")

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Hi I have a GLEDOPTO GL-C-301P i installed it in homey pro under zigbee because it is not in the GLEDOPTO apps Is there anyone with succes there got it to work. Regards Michael

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## [Labels](https://community.homey.app/t/labels/153472)

<div class="topic-metadata">

**Author:** [@JMDPC](https://community.homey.app/u/JMDPC)\
**Replies:** 1\
**Last updated:** [April 6, 2026, 10:16pm UTC](https://community.homey.app/t/labels/153472 "2026-04-06T22:16:31Z")

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Does Homey have a way to use labels or tags(not the ones in flows) to differentiate and or group devices together?

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