# Questions & Help **URL:** https://community.homey.app/c/questions-help/8.md?page=194 [Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md) **Page:** 195 --- ## [Extra (Main/Root) Zones beside Home/Thuis](https://community.homey.app/t/extra-main-root-zones-beside-home-thuis/78800)
**Author:** [@DoctorBazinga](https://community.homey.app/u/DoctorBazinga)\ **Replies:** 5\ **Last updated:** [April 3, 2023, 5:47pm UTC](https://community.homey.app/t/extra-main-root-zones-beside-home-thuis/78800 "2023-04-03T17:47:40Z")
Is there any possibility to add any extra root/main zones beside Home/Thuis ?? I’d like to place some (shared) sensors/camera’'s that are not at my Main/current Home in an extra special Zone. Like (doorbell) cameras & … --- ## [Not able to connect Popp flow stop 2](https://community.homey.app/t/not-able-to-connect-popp-flow-stop-2/78830)
**Author:** [@Lars\_Line](https://community.homey.app/u/Lars_Line)\ **Replies:** 0\ **Last updated:** [April 3, 2023, 3:52pm UTC](https://community.homey.app/t/not-able-to-connect-popp-flow-stop-2/78830 "2023-04-03T15:52:29Z")
I resat the Popp by pressing the button for 10 sec. Then added selected the popp app and FLow stop 2. The app asks me to “press the button three times to exclude the device” nothing more happens. Troed this several tim… --- ## [One bridge or two? How do you manage your Hue/Zigbee light setup?](https://community.homey.app/t/one-bridge-or-two-how-do-you-manage-your-hue-zigbee-light-setup/48578)
**Author:** [@jpcams](https://community.homey.app/u/jpcams)\ **Replies:** 6\ **Last updated:** [April 3, 2023, 3:03pm UTC](https://community.homey.app/t/one-bridge-or-two-how-do-you-manage-your-hue-zigbee-light-setup/48578 "2023-04-03T15:03:42Z")
I’m curious in learning what is the best or better approach with Homey, Hue and Zigbee? I like having scenes so that my Hue sensors can switch on all lights, but I’m not sure if I am looking at this from the right angle … --- ## [Hue automation: is Homey significantly slower than HomeKit?](https://community.homey.app/t/hue-automation-is-homey-significantly-slower-than-homekit/69264)
**Author:** [@prosumer](https://community.homey.app/u/prosumer)\ **Replies:** 4\ **Last updated:** [April 3, 2023, 3:00pm UTC](https://community.homey.app/t/hue-automation-is-homey-significantly-slower-than-homekit/69264 "2023-04-03T15:00:29Z")
Now that I finally purchased Advanced Flows, I tried to move a complicated HomeKit integration (5 different rules) into a single (Homey) Advanced Flow. Basically this is automating lights on a staircase in a dark area of… --- ## [How to clear logging (diagnostic reports) on Homey pro 2023?](https://community.homey.app/t/how-to-clear-logging-diagnostic-reports-on-homey-pro-2023/78548)
**Author:** [@Eric\_Richters](https://community.homey.app/u/Eric_Richters)\ **Replies:** 13\ **Last updated:** [April 3, 2023, 1:00pm UTC](https://community.homey.app/t/how-to-clear-logging-diagnostic-reports-on-homey-pro-2023/78548 "2023-04-03T13:00:57Z")
Filing multiple issues with diagnostic reports results in 2.1 gig of log files on my homey pro 2023 and disk full. Tried to google to find help to erase them, but can’t find it. Does anyone know how to clear/remove these… --- ## [Philips dimmer switch gen 3 behavior in Philips Hue without the bridge](https://community.homey.app/t/philips-dimmer-switch-gen-3-behavior-in-philips-hue-without-the-bridge/78750)
**Author:** [@gabrielpribeagu](https://community.homey.app/u/gabrielpribeagu)\ **Replies:** 2\ **Last updated:** [April 3, 2023, 11:56am UTC](https://community.homey.app/t/philips-dimmer-switch-gen-3-behavior-in-philips-hue-without-the-bridge/78750 "2023-04-03T11:56:41Z")
Hello I have HP2023 App- Philips Hue without the bridge Devices: Philips dimmer switch (gen 3) and 2 lights that I want to control them separately with this dimmer switch Ledvance Bulb 1 has a flow associated with… --- ## [Delivery issues](https://community.homey.app/t/delivery-issues/78760)
**Author:** [@Torodd\_Stangeland](https://community.homey.app/u/Torodd_Stangeland)\ **Replies:** 3\ **Last updated:** [April 3, 2023, 11:04am UTC](https://community.homey.app/t/delivery-issues/78760 "2023-04-03T11:04:06Z")
Hello! What is going on with the delivery of the new homey pro? It was shipped from you 21/03 and shipment data hasn’t been updated since. A lot of Norwegian customers have the same issue (facebook group) --- ## [VThermo/HomeyPro 2023](https://community.homey.app/t/vthermo-homeypro-2023/78818)
**Author:** [@\_OE\_9](https://community.homey.app/u/_OE_9)\ **Replies:** 1\ **Last updated:** [April 3, 2023, 10:26am UTC](https://community.homey.app/t/vthermo-homeypro-2023/78818 "2023-04-03T10:26:51Z")
Has anyone here been succeed to get VThermo work in HomeyPro 2023 ? --- ## [Adv flow to mobile device (phone or tablet)](https://community.homey.app/t/adv-flow-to-mobile-device-phone-or-tablet/78774)
**Author:** [@Pa\_Heve](https://community.homey.app/u/Pa_Heve)\ **Replies:** 1\ **Last updated:** [April 3, 2023, 5:57am UTC](https://community.homey.app/t/adv-flow-to-mobile-device-phone-or-tablet/78774 "2023-04-03T05:57:20Z")
Hi all, Is there, somewhere in the future, a plan to make advanced Flows editable on mobile devices like smartphone or tablet. My choice for homey was based on easy editing on every device. I like the adv flow option a… --- ## [Philips Hue Motion timer problem - Homey Pro 23 - Homey v10.0.0-rc.65](https://community.homey.app/t/philips-hue-motion-timer-problem-homey-pro-23-homey-v10-0-0-rc-65/78797)
**Author:** [@Soren\_Dalgaard](https://community.homey.app/u/Soren_Dalgaard)\ **Replies:** 2\ **Last updated:** [April 3, 2023, 2:18am UTC](https://community.homey.app/t/philips-hue-motion-timer-problem-homey-pro-23-homey-v10-0-0-rc-65/78797 "2023-04-03T02:18:20Z")
Hello there you lovely people. I’m having a brain fart here, and hope you guys can help. Im trying to do a simple flow where a Hue Motion turn on some lamps and then wait a while before they turn off, they work the fir… --- ## [How to add second Homey Bridge](https://community.homey.app/t/how-to-add-second-homey-bridge/78639)
**Author:** [@Claus\_Mortensen](https://community.homey.app/u/Claus_Mortensen)\ **Replies:** 3\ **Last updated:** [March 31, 2023, 8:36pm UTC](https://community.homey.app/t/how-to-add-second-homey-bridge/78639 "2023-03-31T20:36:13Z")
Hi all I bought 2 Homey Bridge and they finally arrived after waiting 10 months. I have one up and running, and I found the description on how to add another home. When going to “Add new Homey” and then “Setup Homey B… --- ## [Since Last Update no more zigbee](https://community.homey.app/t/since-last-update-no-more-zigbee/78785)
**Author:** [@Fabrice\_Ducros\_de\_sa](https://community.homey.app/u/Fabrice_Ducros_de_sa)\ **Replies:** 4\ **Last updated:** [April 2, 2023, 7:21pm UTC](https://community.homey.app/t/since-last-update-no-more-zigbee/78785 "2023-04-02T19:21:32Z")
Hey every one, Since the last update my homey pro refuses to add zigbee devices, it can find them when paring but after a little moment a message says that its too long and no devices has been found. Even if the device… --- ## [Dimming the lights up and down, from the switch trough flow](https://community.homey.app/t/dimming-the-lights-up-and-down-from-the-switch-trough-flow/78775)
**Author:** [@Anders\_Grasmo](https://community.homey.app/u/Anders_Grasmo)\ **Replies:** 1\ **Last updated:** [April 2, 2023, 4:49pm UTC](https://community.homey.app/t/dimming-the-lights-up-and-down-from-the-switch-trough-flow/78775 "2023-04-02T16:49:13Z")
I’m having trouble dimming the lights up and down, from the switch, when that being said, I don’t know how, I’m changing from an older wireless lighting controller system, similar to Eaton XComfort. I can’t figure out h… --- ## [Public transportation in Sweden API](https://community.homey.app/t/public-transportation-in-sweden-api/73584)
**Author:** [@j\_wak](https://community.homey.app/u/j_wak)\ **Replies:** 1\ **Last updated:** [December 15, 2022, 5:57pm UTC](https://community.homey.app/t/public-transportation-in-sweden-api/73584 "2022-12-15T17:57:43Z")
Hi, I am a regular commuter cause of my work, and I have created a little Wake-up routine that involves also information about my transportation method. Right at this moment, I input the wanted/suitable departures in an… --- ## [Timer functionality Homey Cloud](https://community.homey.app/t/timer-functionality-homey-cloud/52065)
**Author:** [@Stikstof](https://community.homey.app/u/Stikstof)\ **Replies:** 12\ **Last updated:** [April 1, 2023, 3:02pm UTC](https://community.homey.app/t/timer-functionality-homey-cloud/52065 "2023-04-01T15:02:32Z")
Hi all, Playing a bit with Homey Cloud. Wanted to make some flows triggering when my washing machine is finished. Using a smart plug, when the power consumption is below a certain point for a certain amount of time (e.g… --- ## [Homey Pro (Early 2023) - Missing droptoken in all flows](https://community.homey.app/t/homey-pro-early-2023-missing-droptoken-in-all-flows/78578)
**Author:** [@Sharkys](https://community.homey.app/u/Sharkys)\ **Replies:** 14\ **Last updated:** [April 1, 2023, 11:46am UTC](https://community.homey.app/t/homey-pro-early-2023-missing-droptoken-in-all-flows/78578 "2023-04-01T11:46:42Z")
Hi, anyone was able to get over this error, when you restored fresh backup from HP2019 ? Yes, I informed also Athom…but as they never answer for early , I hope for some community help… This is what I get when I try to… --- ## [More Storage after restore of a backup - explanation why?](https://community.homey.app/t/more-storage-after-restore-of-a-backup-explanation-why/78695)
**Author:** [@Joka](https://community.homey.app/u/Joka)\ **Replies:** 2\ **Last updated:** [April 1, 2023, 7:32am UTC](https://community.homey.app/t/more-storage-after-restore-of-a-backup-explanation-why/78695 "2023-04-01T07:32:32Z")
I restored a backup yesterday on a Homey Pro early 2019 for the first time. After that to my (positive) surprise, the storage consumption was at least 1/3 lower than before the update. Before the restoration, the two b… --- ## [Migration flow advanced](https://community.homey.app/t/migration-flow-advanced/78637)
**Author:** [@Tarecco](https://community.homey.app/u/Tarecco)\ **Replies:** 9\ **Last updated:** [April 1, 2023, 12:12am UTC](https://community.homey.app/t/migration-flow-advanced/78637 "2023-04-01T00:12:28Z")
Hi all, I have a different Homey early 2019 and i want to migrate my flow advanced from one to second one and then delete my old Homey. how can i do that? thanks --- ## [Latency on Homey Bridge too high for decent use of (Zigbee) motion sensors?](https://community.homey.app/t/latency-on-homey-bridge-too-high-for-decent-use-of-zigbee-motion-sensors/78700)
**Author:** [@Pierre\_Van\_de\_Briel](https://community.homey.app/u/Pierre_Van_de_Briel)\ **Replies:** 5\ **Last updated:** [March 31, 2023, 6:03pm UTC](https://community.homey.app/t/latency-on-homey-bridge-too-high-for-decent-use-of-zigbee-motion-sensors/78700 "2023-03-31T18:03:10Z")
I’ve been using the Homey Bridge since its Beta introduction, and was hoping that when it moved to ‘Production’, latency would fall to acceptable levels. The reliability increased a LOT, but latency stayed the same, of e… --- ## [Dim smart light with turnable smart switch](https://community.homey.app/t/dim-smart-light-with-turnable-smart-switch/78649)
**Author:** [@Lasse\_Jacobsen](https://community.homey.app/u/Lasse_Jacobsen)\ **Replies:** 3\ **Last updated:** [March 31, 2023, 11:31am UTC](https://community.homey.app/t/dim-smart-light-with-turnable-smart-switch/78649 "2023-03-31T11:31:23Z")
I have a Philips hue light and a Namron 4 in 1 turnable smart switch. I can’t figure how to dim the light up and down. Only able to dim one way even though i turn left or right. --- ## [Can’t log in](https://community.homey.app/t/can-t-log-in/78691)
**Author:** [@Bastiaan\_van\_Raaij](https://community.homey.app/u/Bastiaan_van_Raaij)\ **Replies:** 3\ **Last updated:** [March 31, 2023, 8:51am UTC](https://community.homey.app/t/can-t-log-in/78691 "2023-03-31T08:51:33Z")
I can’t log in on my homey iPhone app. Working on an IPhone 12, iOS 16.4.1. Can fill in my username and password, but after that the screen goes white. Can go back, but then the screen is messed up. Text is somewhere abo… --- ## [Question about homey and apps](https://community.homey.app/t/question-about-homey-and-apps/78530)
**Author:** [@Hakai](https://community.homey.app/u/Hakai)\ **Replies:** 11\ **Last updated:** [March 30, 2023, 9:19pm UTC](https://community.homey.app/t/question-about-homey-and-apps/78530 "2023-03-30T21:19:55Z")
Hi, I am wondering how it works with apps and a Homey pro. Do the apps install on the Homey pro, or on my phone? --- ## [Neo Coolcam Power plug incorrect values](https://community.homey.app/t/neo-coolcam-power-plug-incorrect-values/78666)
**Author:** [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Replies:** 0\ **Last updated:** [March 30, 2023, 8:23pm UTC](https://community.homey.app/t/neo-coolcam-power-plug-incorrect-values/78666 "2023-03-30T20:23:56Z")
I have a few Neo Coolcam power plugs. I have my washing machine connected to one and the dryer to another. Both show weird values. Are the plugs broken? Or am I doing something wrong? --- ## [How to program aan app](https://community.homey.app/t/how-to-program-aan-app/19633)
**Author:** [@Johan\_vdG](https://community.homey.app/u/Johan_vdG)\ **Replies:** 1\ **Last updated:** [March 30, 2023, 2:53pm UTC](https://community.homey.app/t/how-to-program-aan-app/19633 "2023-03-30T14:53:21Z")
I’ve bought powerplugs (WiFi) from Hihome.eu. . In my opinion much better than the zwave alternatives. my homey has a terrible zware range . I wonder if I can program an app for these devices? How and were can I get tu… --- ## [Can not install homey pro 2016-2019 anymore](https://community.homey.app/t/can-not-install-homey-pro-2016-2019-anymore/78632)
**Author:** [@Driesk](https://community.homey.app/u/Driesk)\ **Replies:** 0\ **Last updated:** [March 30, 2023, 11:37am UTC](https://community.homey.app/t/can-not-install-homey-pro-2016-2019-anymore/78632 "2023-03-30T11:37:40Z")
After migrating from a homey pro 2019 to a homey pro 2023 i would like to factory reset the HP2019. I powerd it up, waited 30 second en put it up side down until the welcome notice. I opend the app to add a new homey p… --- ## [How to Cancel Order](https://community.homey.app/t/how-to-cancel-order/7920)
**Author:** [@Conrad\_Winchester](https://community.homey.app/u/Conrad_Winchester)\ **Replies:** 17\ **Last updated:** [March 30, 2023, 11:50am UTC](https://community.homey.app/t/how-to-cancel-order/7920 "2023-03-30T11:50:57Z")
Hi, I want to cancel my homey order but can see no way to do this, what should I do? Conrad --- ## [Possible to trace events?](https://community.homey.app/t/possible-to-trace-events/78575)
**Author:** [@Toremann](https://community.homey.app/u/Toremann)\ **Replies:** 3\ **Last updated:** [March 29, 2023, 11:50pm UTC](https://community.homey.app/t/possible-to-trace-events/78575 "2023-03-29T23:50:28Z")
I see that in the Insights, we can follow power consumption, temerature etc. But is there any way to see a log of the actuators. Meaning see when a button was pushed or when a door was opened? --- ## [How to stop Philip Hue motion sensor](https://community.homey.app/t/how-to-stop-philip-hue-motion-sensor/78595)
**Author:** [@Lars\_Fl](https://community.homey.app/u/Lars_Fl)\ **Replies:** 2\ **Last updated:** [March 29, 2023, 7:27pm UTC](https://community.homey.app/t/how-to-stop-philip-hue-motion-sensor/78595 "2023-03-29T19:27:36Z")
Hey! I created a flow which says that when bathroom is active, a song is playing and a push notification is sent to my phone. However, the flow is triggered each time i move around in the bathroom and the motion sensor d… --- ## [Zigbee bulb and power outage](https://community.homey.app/t/zigbee-bulb-and-power-outage/78447)
**Author:** [@Matthieu\_Moreau](https://community.homey.app/u/Matthieu_Moreau)\ **Replies:** 3\ **Last updated:** [March 28, 2023, 8:24pm UTC](https://community.homey.app/t/zigbee-bulb-and-power-outage/78447 "2023-03-28T20:24:22Z")
Good morning after a power outage my zigbee bulbs light up and there is no setting for this. How do I get them back to the state before they were cut off? thank you all --- ## [Identify Hue switches](https://community.homey.app/t/identify-hue-switches/78526)
**Author:** [@Lars\_Fl](https://community.homey.app/u/Lars_Fl)\ **Replies:** 1\ **Last updated:** [March 28, 2023, 4:35pm UTC](https://community.homey.app/t/identify-hue-switches/78526 "2023-03-28T16:35:15Z")
Hey! I just set up the new Homey Pro and imported my Philips Hue Bridge. All my Hue-devices was imported by the name i have given them in the Hue-app, except my Tap dial switches. They are just named “tap dial switch 2-4… [Previous page](https://community.homey.app/c/questions-help/8.md?page=193) [Next page](https://community.homey.app/c/questions-help/8.md?page=195)