# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=191

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 192

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## [Walli switch not recognised by Alexa](https://community.homey.app/t/walli-switch-not-recognised-by-alexa/79897)

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**Author:** [@GianmarcoCicuzza](https://community.homey.app/u/GianmarcoCicuzza)\
**Replies:** 9\
**Last updated:** [May 3, 2023, 1:54pm UTC](https://community.homey.app/t/walli-switch-not-recognised-by-alexa/79897 "2023-05-03T13:54:51Z")

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Dear all, today I have installed a Fibaro Walli Switch switch and managed to add it to Homey through secured connection. The switch is connected to two loads When I tried to have the switch on Alexa to command the respe…

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## [Homeyscript - no output whatsoever](https://community.homey.app/t/homeyscript-no-output-whatsoever/79993)

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**Author:** [@Tiwas](https://community.homey.app/u/Tiwas)\
**Replies:** 3\
**Last updated:** [May 3, 2023, 11:38am UTC](https://community.homey.app/t/homeyscript-no-output-whatsoever/79993 "2023-05-03T11:38:58Z")

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Anyone know how to fix it when I don’t get any output in the log/console window? I have a script I need to debug - it runs just fine, but seems like there’s a minor bug. When I go to debug, I don’t get any output in the …

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## [Homey Pro - Advertised Storage size](https://community.homey.app/t/homey-pro-advertised-storage-size/79966)

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**Author:** [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\
**Replies:** 5\
**Last updated:** [May 2, 2023, 7:13pm UTC](https://community.homey.app/t/homey-pro-advertised-storage-size/79966 "2023-05-02T19:13:33Z")

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Hi there, I was wondering. Homey pro should have 8 gb internal storage, when I look into homey pro, it says like 2,7 gb memory and your app even says less. How can I interprete those values?

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## [Device not reporting for 1 week Homey 2023 missing](https://community.homey.app/t/device-not-reporting-for-1-week-homey-2023-missing/79918)

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**Author:** [@Bulletcather](https://community.homey.app/u/Bulletcather)\
**Replies:** 7\
**Last updated:** [May 1, 2023, 9:51pm UTC](https://community.homey.app/t/device-not-reporting-for-1-week-homey-2023-missing/79918 "2023-05-01T21:51:07Z")

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Maybe I’m overlooking it. But I miss the function on the homey 2023 Device not reporting for 1 week

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## [Zone tag?](https://community.homey.app/t/zone-tag/16076)

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**Author:** [@tweaqie](https://community.homey.app/u/tweaqie)\
**Replies:** 0\
**Last updated:** [July 27, 2019, 7:01am UTC](https://community.homey.app/t/zone-tag/16076 "2019-07-27T07:01:02Z")

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Hi, I’ve been using zones and tried to create a flow like this: If: Activity at home Then: Push message: activity at %active zone% because %active device% But I cant find the tag labels for these variables. Can an…

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## [Error when adjusting the white colour for Zigbee RGBCW LED downlights](https://community.homey.app/t/error-when-adjusting-the-white-colour-for-zigbee-rgbcw-led-downlights/78057)

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**Author:** [@Justin\_Koh](https://community.homey.app/u/Justin_Koh)\
**Replies:** 2\
**Last updated:** [April 30, 2023, 8:34pm UTC](https://community.homey.app/t/error-when-adjusting-the-white-colour-for-zigbee-rgbcw-led-downlights/78057 "2023-04-30T20:34:15Z")

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Hi all, I’m on the new HP23 and getting the error “expected\_new\_range\_start\_number”, when trying to adjust the colour (white) for my Zigbee RGBCW LED downlights. Anyone else encountered the same and have solutions? Th…

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## [Flow to tell me who is home with Yale Doorman](https://community.homey.app/t/flow-to-tell-me-who-is-home-with-yale-doorman/69358)

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**Author:** [@Sabeltann](https://community.homey.app/u/Sabeltann)\
**Replies:** 8\
**Last updated:** [April 30, 2023, 8:30pm UTC](https://community.homey.app/t/flow-to-tell-me-who-is-home-with-yale-doorman/69358 "2023-04-30T20:30:43Z")

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Hi, I am new to Homey and would like to maka a flow that gives me an notification about who is home based on the person that unlocks the Yale Doorman.

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## [Interoperability between protocols](https://community.homey.app/t/interoperability-between-protocols/79890)

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**Author:** [@zinoviyky](https://community.homey.app/u/zinoviyky)\
**Replies:** 3\
**Last updated:** [April 30, 2023, 5:49pm UTC](https://community.homey.app/t/interoperability-between-protocols/79890 "2023-04-30T17:49:25Z")

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Hello, I would like to understand how the homey box works. I have understood that it is multiprotocol but I would like to know if it allows interoperability? For example, I have Z-Wave shutters and a ZigBee fire detect…

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## [Homey with hue bridge and Gledopto gu10 bulb](https://community.homey.app/t/homey-with-hue-bridge-and-gledopto-gu10-bulb/62724)

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**Author:** [@Skiwi](https://community.homey.app/u/Skiwi)\
**Replies:** 3\
**Last updated:** [April 29, 2023, 1:11pm UTC](https://community.homey.app/t/homey-with-hue-bridge-and-gledopto-gu10-bulb/62724 "2023-04-29T13:11:02Z")

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Hi, Just started a freh install with Gledopto rgb cct 5w gu10 bulbs (GL-S-006P) connected to Hue bridge. Connecting bulbs to Hue Bridge works great. Lamp functions well. Next step, adding them to clean and freshly upd…

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## [Which RFID Tag reader / securitycode keypad to use](https://community.homey.app/t/which-rfid-tag-reader-securitycode-keypad-to-use/30068)

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**Author:** [@Jos\_Stultjens](https://community.homey.app/u/Jos_Stultjens)\
**Replies:** 23\
**Last updated:** [April 28, 2023, 8:44pm UTC](https://community.homey.app/t/which-rfid-tag-reader-securitycode-keypad-to-use/30068 "2023-04-28T20:44:40Z")

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Hi, I am looking for a keypad that has a RFID tag reader and also accepts a 4-6 digit code. I want to use this for setting/disarming the alarm built with Homey. I also want to be able to see in Homey which person or w…

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## [Watermeter on powerbank](https://community.homey.app/t/watermeter-on-powerbank/79768)

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**Author:** [@HarmJ](https://community.homey.app/u/HarmJ)\
**Replies:** 2\
**Last updated:** [April 27, 2023, 1:02am UTC](https://community.homey.app/t/watermeter-on-powerbank/79768 "2023-04-27T01:02:21Z")

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Are there any people who are using a watermeter powered by a powerbank? For example the homewizard one? Ifso how long does the powerbank last?

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## [Where have you placed your homey?](https://community.homey.app/t/where-have-you-placed-your-homey/79809)

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**Author:** [@CJ\_Scholten](https://community.homey.app/u/CJ_Scholten)\
**Replies:** 1\
**Last updated:** [April 28, 2023, 11:29am UTC](https://community.homey.app/t/where-have-you-placed-your-homey/79809 "2023-04-28T11:29:50Z")

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I’m moving to a new house in a few weeks, and I’ve been thinking about where to place Homey. Right now it’s in my office in the attic, but I know that’s not the best place. I want to start fresh with the strongest poss…

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## [Ikea blind PRAKTLYSING stopping midway](https://community.homey.app/t/ikea-blind-praktlysing-stopping-midway/79786)

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**Author:** [@BIRDY](https://community.homey.app/u/BIRDY)\
**Replies:** 0\
**Last updated:** [April 27, 2023, 10:27am UTC](https://community.homey.app/t/ikea-blind-praktlysing-stopping-midway/79786 "2023-04-27T10:27:13Z")

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Im getting suddenly weird behaviour from the Ikea PRAKTLYSING. Im not sure what is causing this and it is very confusing! Im writing to see if other people had experienced the same thing and if so how did you solved thi…

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## [Roller shutter module compatible with Homey Pro](https://community.homey.app/t/roller-shutter-module-compatible-with-homey-pro/79807)

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**Author:** [@zinoviyky](https://community.homey.app/u/zinoviyky)\
**Replies:** 2\
**Last updated:** [April 28, 2023, 5:45am UTC](https://community.homey.app/t/roller-shutter-module-compatible-with-homey-pro/79807 "2023-04-28T05:45:28Z")

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Hello, I’m looking for roller shutter modules that are compatible with the new Homey Pro box (and that work with the existing switches) Thank you in advance for your answers!

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## [MP3 Sound from scenario](https://community.homey.app/t/mp3-sound-from-scenario/79792)

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**Author:** [@Seb\_Bastien](https://community.homey.app/u/Seb_Bastien)\
**Replies:** 1\
**Last updated:** [April 27, 2023, 2:50pm UTC](https://community.homey.app/t/mp3-sound-from-scenario/79792 "2023-04-27T14:50:54Z")

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“Hello, I currently have an eedomus Box and I can add an MP3 sound to my IKEA Sonos speaker for each script, for example for motion detections from Fibaro modules or when the alarm is activated. Basically, for each scena…

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## [\[HOWTO\] Get in contact with Athom / Customer Support](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968)

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**Author:** [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Replies:** 0\
**Last updated:** [September 16, 2022, 3:45pm UTC](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968 "2022-09-16T15:45:02Z")

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This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to https://homey.app/en-us/support/ Note Depending on the category you picked, there’s a non-skippable field calle…

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## [Danalock V3 can’t be added via Z-Wave](https://community.homey.app/t/danalock-v3-can-t-be-added-via-z-wave/79691)

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**Author:** [@Ragnar5](https://community.homey.app/u/Ragnar5)\
**Replies:** 9\
**Last updated:** [April 26, 2023, 6:56am UTC](https://community.homey.app/t/danalock-v3-can-t-be-added-via-z-wave/79691 "2023-04-26T06:56:18Z")

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Hi. I’m using early 2018 Homey 8.1.3 I want to add Danalock V3 via Z-Wave, but after entering first 5 DSK digits, I get an error. I have removed the device from Z-Wave network before trying again, but no luck. Danalo…

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## [Help a newbie out?](https://community.homey.app/t/help-a-newbie-out/79694)

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**Author:** [@Andreas\_Stridsberg](https://community.homey.app/u/Andreas_Stridsberg)\
**Replies:** 5\
**Last updated:** [April 25, 2023, 11:58pm UTC](https://community.homey.app/t/help-a-newbie-out/79694 "2023-04-25T23:58:30Z")

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Hello! :slight\_smile: So i just receantly purchased my first Homey device…a Bridge, after having used Telldus Netstick for a couple of years. I paired it with a simple outlet and so far no problem. To that outlet i conne…

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## [Save image to cloud service](https://community.homey.app/t/save-image-to-cloud-service/79510)

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**Author:** [@Dr.Broccoli](https://community.homey.app/u/Dr.Broccoli)\
**Replies:** 4\
**Last updated:** [April 25, 2023, 9:41am UTC](https://community.homey.app/t/save-image-to-cloud-service/79510 "2023-04-25T09:41:23Z")

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New pro 23 user here. Been looking for ways to upload images from my Ring doorbell to the cloud - or, if that won’t work a local NAS - whenever triggered by a flow. Can this be done? How, if so? Any advice is welcome.

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## [Notifications on Apple Watch when connected to CarPlay](https://community.homey.app/t/notifications-on-apple-watch-when-connected-to-carplay/79657)

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**Author:** [@Peter\_Bittner](https://community.homey.app/u/Peter_Bittner)\
**Replies:** 1\
**Last updated:** [April 24, 2023, 2:10pm UTC](https://community.homey.app/t/notifications-on-apple-watch-when-connected-to-carplay/79657 "2023-04-24T14:10:16Z")

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Is it normal not to get notifications on your Apple Watch when connected to CarPlay. It is kind of annoying as I put my phone away when driving and would like to get notifications quickly after I leave home to ensure I’v…

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## [Climate control per room](https://community.homey.app/t/climate-control-per-room/79622)

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**Author:** [@Rik\_Elsenaar](https://community.homey.app/u/Rik_Elsenaar)\
**Replies:** 1\
**Last updated:** [April 23, 2023, 11:16pm UTC](https://community.homey.app/t/climate-control-per-room/79622 "2023-04-23T23:16:12Z")

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Hey Homeys :wave: I recently bought a Nest Learning thermostat, But now I want to control my climate temperature per room. I wanted to do it by using Tado Radiator knobs and the Nest thermostat as a central controller f…

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## [Exclude Fibaro Z Wave devices from OpenHAB Razberry Pi controller and include with Homey](https://community.homey.app/t/exclude-fibaro-z-wave-devices-from-openhab-razberry-pi-controller-and-include-with-homey/16274)

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**Author:** [@Matthew\_Buys](https://community.homey.app/u/Matthew_Buys)\
**Replies:** 0\
**Last updated:** [July 31, 2019, 4:13pm UTC](https://community.homey.app/t/exclude-fibaro-z-wave-devices-from-openhab-razberry-pi-controller-and-include-with-homey/16274 "2019-07-31T16:13:59Z")

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I cannot seem to exclude my Fibaro Double Switch 2 from the existing OpenHAB Razberry Pi controller. Any advice? Further I have a Z Wave RGB device that I cannot access as it is in the ceiling, is there anyway to exclud…

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## [Help](https://community.homey.app/t/help/16273)

<div class="topic-metadata">

**Author:** [@Dirk\_Hermse](https://community.homey.app/u/Dirk_Hermse)\
**Replies:** 2\
**Last updated:** [July 31, 2019, 5:35pm UTC](https://community.homey.app/t/help/16273 "2019-07-31T17:35:01Z")

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ik kom niet meer in mijn homey hij vind mijn wifi niet meer gereset maar niks

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## [Homey Bridge keeps locking up!](https://community.homey.app/t/homey-bridge-keeps-locking-up/79455)

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**Author:** [@WinterWonder](https://community.homey.app/u/WinterWonder)\
**Replies:** 4\
**Last updated:** [April 23, 2023, 11:34am UTC](https://community.homey.app/t/homey-bridge-keeps-locking-up/79455 "2023-04-23T11:34:44Z")

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Hey! The last couple of days my homey keeps locking up. I get the message that Homey has lost connection. I have to unplug it, wait a few seconds and plug it back in. It then runs for about one day and locks up again. T…

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## [Webhook from Homey2016 to Homey2023](https://community.homey.app/t/webhook-from-homey2016-to-homey2023/79586)

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**Author:** [@Anders\_Gregow](https://community.homey.app/u/Anders_Gregow)\
**Replies:** 4\
**Last updated:** [April 22, 2023, 11:14am UTC](https://community.homey.app/t/webhook-from-homey2016-to-homey2023/79586 "2023-04-22T11:14:44Z")

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Anyone know how to send a webhook from a Homey2016 to a Homey2023? I understand that you should use this kind of URL: https://webhooks.athom.com/webhook/xxxxxx/?homey= And how to register the webhook in developer page…

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## [Too many buttons on my smartphone](https://community.homey.app/t/too-many-buttons-on-my-smartphone/16310)

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**Author:** [@hbeers](https://community.homey.app/u/hbeers)\
**Replies:** 0\
**Last updated:** [August 1, 2019, 3:11pm UTC](https://community.homey.app/t/too-many-buttons-on-my-smartphone/16310 "2019-08-01T15:11:36Z")

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Is started using Homey since June this year, so I am not an experienced user. Nevertheless as my installation is growing I get more and more icons on my smartphone. Is there a way to combine groups of buttons in a sort…

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## [Hoftronic Dimmable LED Porch Set Milano / Sienna operated with Homey Pro](https://community.homey.app/t/hoftronic-dimmable-led-porch-set-milano-sienna-operated-with-homey-pro/79395)

<div class="topic-metadata">

**Author:** [@Jacques](https://community.homey.app/u/Jacques)\
**Replies:** 2\
**Last updated:** [April 21, 2023, 6:29pm UTC](https://community.homey.app/t/hoftronic-dimmable-led-porch-set-milano-sienna-operated-with-homey-pro/79395 "2023-04-21T18:29:29Z")

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I am considering using sets of LED driver and recessed spotlights from the Hoftronic brand, type Milano or Sienna. These are already equipped with a remote control. It is not yet clear to me which protocol is being used.…

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## [Ikea motion sensor stays active for minutes lang](https://community.homey.app/t/ikea-motion-sensor-stays-active-for-minutes-lang/70008)

<div class="topic-metadata">

**Author:** [@BIRDY](https://community.homey.app/u/BIRDY)\
**Replies:** 1\
**Last updated:** [April 21, 2023, 5:10pm UTC](https://community.homey.app/t/ikea-motion-sensor-stays-active-for-minutes-lang/70008 "2023-04-21T17:10:51Z")

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I suddenlny notice that my ikea motion sensor stop updating the motion activity. So my only options was to delete and add the device again as a new device in homey. this went great but now I see that the motion alarm r…

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## [Add all brands to hue and add hue to Homey or use Homey Zigbee](https://community.homey.app/t/add-all-brands-to-hue-and-add-hue-to-homey-or-use-homey-zigbee/1109)

<div class="topic-metadata">

**Author:** [@Michael](https://community.homey.app/u/Michael)\
**Replies:** 10\
**Last updated:** [April 21, 2023, 4:28pm UTC](https://community.homey.app/t/add-all-brands-to-hue-and-add-hue-to-homey-or-use-homey-zigbee/1109 "2023-04-21T16:28:50Z")

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Hi, I was wondering, i now have ikea tradfri lights, Innr ledstrings and Philips Hue lights in the house. What is the best way to controle them all with Homey. Add all the lights to Hue and add the Hue Bridge to home…

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## [Preservation of existing switchgear](https://community.homey.app/t/preservation-of-existing-switchgear/79545)

<div class="topic-metadata">

**Author:** [@Jacques](https://community.homey.app/u/Jacques)\
**Replies:** 0\
**Last updated:** [April 21, 2023, 7:31am UTC](https://community.homey.app/t/preservation-of-existing-switchgear/79545 "2023-04-21T07:31:11Z")

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Hello, I would like to use an existing built-in double-pole pulse wall switch as a “virtual” switch for controlling Homey flows. I think I can do this by placing a mini smart built-in switch behind the physical switch …

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