# Questions & Help **URL:** https://community.homey.app/c/questions-help/8.md?page=185 [Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md) **Page:** 186 --- ## [Homey Pro order to the UK - being charged import duty](https://community.homey.app/t/homey-pro-order-to-the-uk-being-charged-import-duty/82964)
**Author:** [@Chris\_Alston-Baskett](https://community.homey.app/u/Chris_Alston-Baskett)\ **Replies:** 16\ **Last updated:** [June 26, 2023, 9:41pm UTC](https://community.homey.app/t/homey-pro-order-to-the-uk-being-charged-import-duty/82964 "2023-06-26T21:41:52Z")
Hi, My new Homey Pro is with UPS awaiting delivery but I’m being asked to pay import duty ~ £72. Is this normal and if so should it not be made clear when ordering? --- ## [Timeline not updating (app & web)](https://community.homey.app/t/timeline-not-updating-app-web/83120)
**Author:** [@rthur](https://community.homey.app/u/rthur)\ **Replies:** 5\ **Last updated:** [June 26, 2023, 3:10pm UTC](https://community.homey.app/t/timeline-not-updating-app-web/83120 "2023-06-26T15:10:29Z")
Hi! New and first time user of Homey (HP23) here! My timeline stopped updating a day after I started using the Homey. Initial update to rc.110 shows, a low battery message on a Hue motion sensor shows. Me leaving and ar… --- ## [Homey.getmanager is not a function](https://community.homey.app/t/homey-getmanager-is-not-a-function/83140)
**Author:** [@Undutchable](https://community.homey.app/u/Undutchable)\ **Replies:** 6\ **Last updated:** [June 26, 2023, 2:26pm UTC](https://community.homey.app/t/homey-getmanager-is-not-a-function/83140 "2023-06-26T14:26:55Z")
HP2023 a very simple flow, 2 cards, won’t get saved. when sun rises, power off carport light. A red warning is displayed at the bottom of the flow manager. homey.getmanager is not a function --- ## [Velux Integra](https://community.homey.app/t/velux-integra/13087)
**Author:** [@Mr.Nicorp](https://community.homey.app/u/Mr.Nicorp)\ **Replies:** 41\ **Last updated:** [June 26, 2023, 10:44am UTC](https://community.homey.app/t/velux-integra/13087 "2023-06-26T10:44:04Z")
Hi there! I own a Velux solar powered sunshield which I want to control using Homey. Does anyone have any experience using the Velux Active system? Or does anyone know a better alternative for this? Velux is using the … --- ## [Big disappointment - will it change?](https://community.homey.app/t/big-disappointment-will-it-change/82378)
**Author:** [@jardak](https://community.homey.app/u/jardak)\ **Replies:** 49\ **Last updated:** [June 25, 2023, 8:33am UTC](https://community.homey.app/t/big-disappointment-will-it-change/82378 "2023-06-25T08:33:15Z")
Hi, I have a new Homey Pro. I had Fibaro 2 before and expected a big improvement. But so far, I feel a big disappointment and huge step back. the GUI in the app is not user friendly, small black icons, just one value o… --- ## [Unable to connect motion sensor](https://community.homey.app/t/unable-to-connect-motion-sensor/83088)
**Author:** [@nielsmittertreiner](https://community.homey.app/u/nielsmittertreiner)\ **Replies:** 5\ **Last updated:** [June 25, 2023, 6:33am UTC](https://community.homey.app/t/unable-to-connect-motion-sensor/83088 "2023-06-25T06:33:22Z")
Hey there, My father and I got our Homey Pro and we’ve succesfully connected our lights, TV and most devices. However, my dad also bought a motion sensor off of Aliexpress, which I can’t seem to connect to the Homey. I… --- ## [Homey 2023 question](https://community.homey.app/t/homey-2023-question/83092)
**Author:** [@Wayne\_Laagewaard](https://community.homey.app/u/Wayne_Laagewaard)\ **Replies:** 2\ **Last updated:** [June 24, 2023, 8:48pm UTC](https://community.homey.app/t/homey-2023-question/83092 "2023-06-24T20:48:31Z")
Hi Very happy with the new homey. The current status is that i have 2 homey bridges as extenders and i was wondering if there is a way to see ifthey are processing 433mhz signals from my kaku devices. So an insight re… --- ## [Can't update Homey Pro (Early 2023)](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095)
**Author:** [@alxcoldbrew](https://community.homey.app/u/alxcoldbrew)\ **Replies:** 5\ **Last updated:** [June 24, 2023, 7:53pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095 "2023-06-24T19:53:09Z")
Today I have recieved my Homey Pro but it came with version v10.0.0-rc.64 and the update it sees is v10.0.0-rc.110. It cant update it as it always times out. I tried in setup proces (it just loops and retries), i trie… --- ## [My Homey app lost (almost) everything!](https://community.homey.app/t/my-homey-app-lost-almost-everything/83061)
**Author:** [@Tommy\_Eggers](https://community.homey.app/u/Tommy_Eggers)\ **Replies:** 2\ **Last updated:** [June 24, 2023, 3:00pm UTC](https://community.homey.app/t/my-homey-app-lost-almost-everything/83061 "2023-06-24T15:00:26Z")
A week ago, my Homey app changed the UI, the blue background disappeared, but everything still worked. Yesterday everything disappeared, except ONE flow, one that controls my IKEA curtain. The flow rolls down the curta… --- ## [What happens if Homey ceases to exist?](https://community.homey.app/t/what-happens-if-homey-ceases-to-exist/82546)
**Author:** [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Replies:** 10\ **Last updated:** [June 24, 2023, 4:58am UTC](https://community.homey.app/t/what-happens-if-homey-ceases-to-exist/82546 "2023-06-24T04:58:15Z")
I have a question. If one day the company Homey closes its doors, will we still have access to the HTML platform? Isn’t it hosted by them? And I assume we won’t have access to the App Store anymore. How would we operate … --- ## [Meross MSS210 energy](https://community.homey.app/t/meross-mss210-energy/83036)
**Author:** [@Jamie\_Higgs](https://community.homey.app/u/Jamie_Higgs)\ **Replies:** 0\ **Last updated:** [June 24, 2023, 4:53am UTC](https://community.homey.app/t/meross-mss210-energy/83036 "2023-06-24T04:53:02Z")
Howdy, looking for feedback does anyone use the mss210 Meross plugs. If so does it show energy usage in homey? Cheers --- ## [Alarm clock flows](https://community.homey.app/t/alarm-clock-flows/83030)
**Author:** [@NicoBelleAub](https://community.homey.app/u/NicoBelleAub)\ **Replies:** 0\ **Last updated:** [June 23, 2023, 10:15pm UTC](https://community.homey.app/t/alarm-clock-flows/83030 "2023-06-23T22:15:38Z")
Hello, I wake up every day at different times and I want to start a flow at the exact time of the time I set an alarm in the evening… I use Alexa, among other things, With which application or combination then i do this? … --- ## [Homey Pro Tahoma setup not possible - certificate expired](https://community.homey.app/t/homey-pro-tahoma-setup-not-possible-certificate-expired/82991)
**Author:** [@Jumpingtrees](https://community.homey.app/u/Jumpingtrees)\ **Replies:** 2\ **Last updated:** [June 23, 2023, 3:06pm UTC](https://community.homey.app/t/homey-pro-tahoma-setup-not-possible-certificate-expired/82991 "2023-06-23T15:06:37Z")
Hello, I’ve received my Homey Pro today. When I am trying to setup the Tahoma app I am getting the error message “certificate is not yet valid”. Any help would be appreciated. Thank you. --- ## [Clear the timeline of theHomey app](https://community.homey.app/t/clear-the-timeline-of-thehomey-app/82981)
**Author:** [@Martin\_B](https://community.homey.app/u/Martin_B)\ **Replies:** 2\ **Last updated:** [June 23, 2023, 2:52pm UTC](https://community.homey.app/t/clear-the-timeline-of-thehomey-app/82981 "2023-06-23T14:52:43Z")
Is there a way to clear the timeline of the Homey app once a day or once a week(timer)? --- ## [Push](https://community.homey.app/t/push/82972)
**Author:** [@Nisse2004](https://community.homey.app/u/Nisse2004)\ **Replies:** 2\ **Last updated:** [June 23, 2023, 12:34pm UTC](https://community.homey.app/t/push/82972 "2023-06-23T12:34:12Z")
I dont recive any pushnotes anymore, in my flows there is a red triangle, What could be the problem? --- ## [Aqara Occupancy Sensor - Which one is it?](https://community.homey.app/t/aqara-occupancy-sensor-which-one-is-it/82948)
**Author:** [@Nibbles](https://community.homey.app/u/Nibbles)\ **Replies:** 7\ **Last updated:** [June 23, 2023, 11:23am UTC](https://community.homey.app/t/aqara-occupancy-sensor-which-one-is-it/82948 "2023-06-23T11:23:03Z")
I saw that Aqara now has an affordable occupancy sensor: https://www.aqara.com/us/product/presence-sensor-fp2 But I’m not sure if it’s compatible with Homey. When I look at Aqara devices there seems to be an occupancy … --- ## [Basic Z-Wave questions](https://community.homey.app/t/basic-z-wave-questions/80527)
**Author:** [@K\_S](https://community.homey.app/u/K_S)\ **Replies:** 11\ **Last updated:** [June 23, 2023, 11:22am UTC](https://community.homey.app/t/basic-z-wave-questions/80527 "2023-06-23T11:22:40Z")
For many of my z-wave devices, especially (but not exclusively) those furthest away from Homey Z-Wave connection seems to be very poor. I get either “Network request failed”, “Transmit\_No\_Ack”, “…timeout”, etc. More or … --- ## [No response from Homey support](https://community.homey.app/t/no-response-from-homey-support/82709)
**Author:** [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Replies:** 19\ **Last updated:** [June 23, 2023, 8:30am UTC](https://community.homey.app/t/no-response-from-homey-support/82709 "2023-06-23T08:30:29Z")
Is it normal for customer support not to respond to requests even though I have sent several follow-up emails? I would like to submit a feature request for the iOS application. Do you receive any responses when you conta… --- ## [Withing sleepmats not detecting in/out bed actions anymore in HP23](https://community.homey.app/t/withing-sleepmats-not-detecting-in-out-bed-actions-anymore-in-hp23/82910)
**Author:** [@B3rt](https://community.homey.app/u/B3rt)\ **Replies:** 4\ **Last updated:** [June 22, 2023, 8:34pm UTC](https://community.homey.app/t/withing-sleepmats-not-detecting-in-out-bed-actions-anymore-in-hp23/82910 "2023-06-22T20:34:05Z")
Yesterday i received my HP23, i restored a backup from my old homey. Everything seems to be working execpt my sleeping mats from withing, they do not detect any in or out bed actions… I repaired both mats/users but it … --- ## [License plate recognition](https://community.homey.app/t/license-plate-recognition/82884)
**Author:** [@Ike\_Knuivers](https://community.homey.app/u/Ike_Knuivers)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 7:16pm UTC](https://community.homey.app/t/license-plate-recognition/82884 "2023-06-22T19:16:49Z")
Is the app for license plate recognition available for Homey Pro 2023? And if so, where can I find an explanation on how to feed an image to this app? --- ## [Philips hue without a bridge](https://community.homey.app/t/philips-hue-without-a-bridge/82868)
**Author:** [@Xallias](https://community.homey.app/u/Xallias)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 7:15pm UTC](https://community.homey.app/t/philips-hue-without-a-bridge/82868 "2023-06-22T19:15:46Z")
Hello there I,am a newly I,am a proud owner now of Homey pro 2023 And I have a couple of hue lights I have 2 lights that I unpaired with the RC. But the Hue without bridge app doesn’t find them. How do I get them in… --- ## [Aeotec Range Extender Zi](https://community.homey.app/t/aeotec-range-extender-zi/82889)
**Author:** [@Leif\_And](https://community.homey.app/u/Leif_And)\ **Replies:** 10\ **Last updated:** [June 22, 2023, 3:22pm UTC](https://community.homey.app/t/aeotec-range-extender-zi/82889 "2023-06-22T15:22:42Z")
Hi! How can I check that the Range Extender is working from where I put it? Homey treats it as ok and functioning once it’s added, even if I unplugg it. I’m trying to use it to put Aqara thermometer/hygrometer futher … --- ## [MQTT Publish always in Uppercase](https://community.homey.app/t/mqtt-publish-always-in-uppercase/82892)
**Author:** [@Martin072](https://community.homey.app/u/Martin072)\ **Replies:** 2\ **Last updated:** [June 22, 2023, 2:44pm UTC](https://community.homey.app/t/mqtt-publish-always-in-uppercase/82892 "2023-06-22T14:44:51Z")
I am using the MQTT client and noticed that publishing a MQTT messages from a flow card, always publishes in Uppercase, therefore the command is not recognized (by Tasmota for example), is this behaviour by default, can… --- ## [Homey pro 2023 setup - wifi](https://community.homey.app/t/homey-pro-2023-setup-wifi/77490)
**Author:** [@Niels\_Doorduijn](https://community.homey.app/u/Niels_Doorduijn)\ **Replies:** 11\ **Last updated:** [June 22, 2023, 2:02pm UTC](https://community.homey.app/t/homey-pro-2023-setup-wifi/77490 "2023-06-22T14:02:21Z")
Goodmorning, I am trying to install my Homey 2023 to replace my Homey 2019. The setup of the homey app requires my phone to connect to homey-setup-xxxxxx (I assume this to be a wifi signal from the homey as the Homey ap… --- ## [What would be the best way to make a JSON get requests like this?](https://community.homey.app/t/what-would-be-the-best-way-to-make-a-json-get-requests-like-this/82865)
**Author:** [@Icepick](https://community.homey.app/u/Icepick)\ **Replies:** 6\ **Last updated:** [June 22, 2023, 11:33am UTC](https://community.homey.app/t/what-would-be-the-best-way-to-make-a-json-get-requests-like-this/82865 "2023-06-22T11:33:58Z")
I have no experience with posting json data via a web get on the homey. What app would be most suitable to make calls like this? Currently I use CURL from the command line for it; curl -H “X-Vestaboard-Api-Key: $key”… --- ## [Smarter Kettle & Coffee Maker](https://community.homey.app/t/smarter-kettle-coffee-maker/82869)
**Author:** [@Darrell\_Etherington](https://community.homey.app/u/Darrell_Etherington)\ **Replies:** 0\ **Last updated:** [June 22, 2023, 11:01am UTC](https://community.homey.app/t/smarter-kettle-coffee-maker/82869 "2023-06-22T11:01:01Z")
Hi Just getting started with Homey Pro and was hoping to link my Smarter Kettle to save using IFTTT but couldn’t find an App for Smarter products only a few mentions here and there, does anyone know if an App does exist… --- ## [Disable flow automaticaly when another flow is active](https://community.homey.app/t/disable-flow-automaticaly-when-another-flow-is-active/82834)
**Author:** [@Diogo\_Robles](https://community.homey.app/u/Diogo_Robles)\ **Replies:** 3\ **Last updated:** [June 22, 2023, 7:02am UTC](https://community.homey.app/t/disable-flow-automaticaly-when-another-flow-is-active/82834 "2023-06-22T07:02:46Z")
Im sorry for the noob question, but i searched in this foruns and couldn´t find an answer. Im setting up my new Homey Pro. im trying to setup an way alarm flow, and i was trying to set it up so that when that advanced f… --- ## [Add esp easy unit to homey gives an error](https://community.homey.app/t/add-esp-easy-unit-to-homey-gives-an-error/82839)
**Author:** [@Allard\_Schaap](https://community.homey.app/u/Allard_Schaap)\ **Replies:** 1\ **Last updated:** [June 21, 2023, 10:57pm UTC](https://community.homey.app/t/add-esp-easy-unit-to-homey-gives-an-error/82839 "2023-06-21T22:57:03Z")
hi, i’m new here, Allard from Heiloo near A’dam i’m trying to configure a esp8266 d1 mini via the get started pages but constantly get this error when i try to add the unit to homey. anybody who knows a solutio… --- ## [Mel Cloud app missing Cool](https://community.homey.app/t/mel-cloud-app-missing-cool/82826)
**Author:** [@Johny\_Nilsson](https://community.homey.app/u/Johny_Nilsson)\ **Replies:** 1\ **Last updated:** [June 21, 2023, 10:54pm UTC](https://community.homey.app/t/mel-cloud-app-missing-cool/82826 "2023-06-21T22:54:21Z")
Hello. In the MEL Cloud app ver. 1.26.2 for Android the option Cool is missing. The only way to change to Cool is by the remote. I have seen screen dumps with all four modes: heat fan cool and dry but the app i downloade… --- ## [Revert to Homey v1 possible?](https://community.homey.app/t/revert-to-homey-v1-possible/14017)
**Author:** [@Weezul](https://community.homey.app/u/Weezul)\ **Replies:** 0\ **Last updated:** [June 3, 2019, 6:57pm UTC](https://community.homey.app/t/revert-to-homey-v1-possible/14017 "2019-06-03T18:57:42Z")
Ever since I upgraded to the “pretty v2” I have had nothing but problems with Homey. To the point that after three years of happiness I have stopped using it now :frowning: Is there any way to revert back to v1? [Previous page](https://community.homey.app/c/questions-help/8.md?page=184) [Next page](https://community.homey.app/c/questions-help/8.md?page=186)