# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=184

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 185

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## [Ios ios](https://community.homey.app/t/ios-ios/72545)

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**Author:** [@Dalibor\_Jankovic](https://community.homey.app/u/Dalibor_Jankovic)\
**Replies:** 11\
**Last updated:** [June 30, 2023, 6:00pm UTC](https://community.homey.app/t/ios-ios/72545 "2023-06-30T18:00:34Z")

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I installed ios 16.2 and all my devices in apple home stopped working, I deleted homey from apple home and installed it again, again nothing works, anyone have a solution?

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## [Flows and Home/Away Function](https://community.homey.app/t/flows-and-home-away-function/13888)

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**Author:** [@SmartCookeeMonsta](https://community.homey.app/u/SmartCookeeMonsta)\
**Replies:** 1\
**Last updated:** [June 1, 2019, 8:34am UTC](https://community.homey.app/t/flows-and-home-away-function/13888 "2019-06-01T08:34:13Z")

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I’m trying to set a couple of flows in the Homey app which don’t seem to be working properly. as its intermittent at best, and doesn’t work for any other use in my house at all One of the Flows that I’m trying to create…

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## [POST request not structured as JSON](https://community.homey.app/t/post-request-not-structured-as-json/83620)

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**Author:** [@Frank](https://community.homey.app/u/Frank)\
**Replies:** 0\
**Last updated:** [June 30, 2023, 1:20pm UTC](https://community.homey.app/t/post-request-not-structured-as-json/83620 "2023-06-30T13:20:14Z")

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I have a SimCam S1 webcam that makes POST requests upon recognising a person, car or pet. The body of the request is not structured like JSON but rather: deviceId=TEST+deviceId&devicename=TEST+devicename&eventType=1&ev…

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## [Order Shipment stucked 1 month & a half. No answer or solutions. Please Help!](https://community.homey.app/t/order-shipment-stucked-1-month-a-half-no-answer-or-solutions-please-help/83593)

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**Author:** [@GERMAN.MIQUEL](https://community.homey.app/u/GERMAN.MIQUEL)\
**Replies:** 1\
**Last updated:** [June 30, 2023, 8:50am UTC](https://community.homey.app/t/order-shipment-stucked-1-month-a-half-no-answer-or-solutions-please-help/83593 "2023-06-30T08:50:32Z")

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Good morning, I am desperate so maybe someone around can help. I ordered a unit of new Homey Pro in december. On May 16th my order was finally shipped to Spain and got stucked in the NL the same day. I have been sendi…

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## [Device to App Associations](https://community.homey.app/t/device-to-app-associations/83530)

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**Author:** [@Laef\_Olson](https://community.homey.app/u/Laef_Olson)\
**Replies:** 3\
**Last updated:** [June 30, 2023, 8:44am UTC](https://community.homey.app/t/device-to-app-associations/83530 "2023-06-30T08:44:09Z")

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I have a Leviton z-wave dimmer that will only join the network as a generic z-wave device. Is there a way to force or change that device to use the Leviton app?

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## [Lost acces after deleting account](https://community.homey.app/t/lost-acces-after-deleting-account/83576)

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**Author:** [@Romario\_van\_Galen](https://community.homey.app/u/Romario_van_Galen)\
**Replies:** 2\
**Last updated:** [June 30, 2023, 6:27am UTC](https://community.homey.app/t/lost-acces-after-deleting-account/83576 "2023-06-30T06:27:54Z")

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Dear readers Just received my pro ‘23😬 Unfortunately i’ve done something wrong. Indeleted my account instead of disconnecting all devices on my home premium account. So now all flows are still working but I don’t have …

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## [Homey Pro 2023 - Regularly red light and unavailable](https://community.homey.app/t/homey-pro-2023-regularly-red-light-and-unavailable/82969)

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**Author:** [@Tim\_R](https://community.homey.app/u/Tim_R)\
**Replies:** 22\
**Last updated:** [June 29, 2023, 4:45pm UTC](https://community.homey.app/t/homey-pro-2023-regularly-red-light-and-unavailable/82969 "2023-06-29T16:45:28Z")

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Hey all, I’ve received my Homey a few weeks ago and am a first time user. I notice my homey system is unresponsive for a LOT of times. Up to the point I’m starting to doubt my purchage. Is it normal homey keeps crashing…

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## [Tradfri lamp does not work following update Homey](https://community.homey.app/t/tradfri-lamp-does-not-work-following-update-homey/83492)

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**Author:** [@Hugo\_H](https://community.homey.app/u/Hugo_H)\
**Replies:** 1\
**Last updated:** [June 29, 2023, 12:58pm UTC](https://community.homey.app/t/tradfri-lamp-does-not-work-following-update-homey/83492 "2023-06-29T12:58:55Z")

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After the update of 28 of June, the Tradfri amp produces the error: no response, ensure it has power. The is on. Reboot of Homey and the App has no effect. Homey Pro 2019. Remove and add has resolved this. Lucky I hav…

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## [New iOS Homey app](https://community.homey.app/t/new-ios-homey-app/83525)

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**Author:** [@Fac3](https://community.homey.app/u/Fac3)\
**Replies:** 1\
**Last updated:** [June 29, 2023, 12:50pm UTC](https://community.homey.app/t/new-ios-homey-app/83525 "2023-06-29T12:50:11Z")

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Hi All, I’ve just updated the beta iOS app with TestFlight. I really do love the new “Lights” menu, but what does AATP Only means? This AATP thing appears under More/Appearance menu too.

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## [Automate Heidelberg Wallbox](https://community.homey.app/t/automate-heidelberg-wallbox/83506)

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**Author:** [@Mike3](https://community.homey.app/u/Mike3)\
**Replies:** 0\
**Last updated:** [June 29, 2023, 9:33am UTC](https://community.homey.app/t/automate-heidelberg-wallbox/83506 "2023-06-29T09:33:51Z")

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Hi there, is it possible to automate how a Wallbox is working? My wallbox is accessible via JSON commands (WIFI Module installed). Alternatively I can send URL with commands direcly. I want to control the charging inte…

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## [Notification when apps can be updated](https://community.homey.app/t/notification-when-apps-can-be-updated/82696)

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**Author:** [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Replies:** 11\
**Last updated:** [June 29, 2023, 5:51am UTC](https://community.homey.app/t/notification-when-apps-can-be-updated/82696 "2023-06-29T05:51:27Z")

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Hi, Please forward me if this issue already exists. I have turned off the automatic update option for each app because I experienced problems with some of the apps. This led to problems that I could not foresee, so I c…

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## [The new Homey App; how can I enhance the contrast on iOS?](https://community.homey.app/t/the-new-homey-app-how-can-i-enhance-the-contrast-on-ios/83485)

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**Author:** [@Frank](https://community.homey.app/u/Frank)\
**Replies:** 0\
**Last updated:** [June 28, 2023, 10:22pm UTC](https://community.homey.app/t/the-new-homey-app-how-can-i-enhance-the-contrast-on-ios/83485 "2023-06-28T22:22:24Z")

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So, it seems like Homey dropped their new app layout on my phone and my friend’s too. It used to be in beta through Testflight. But here’s the thing: my friend mentioned that the design is a bit tricky for folks with le…

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## [Homey Pro ordering](https://community.homey.app/t/homey-pro-ordering/83484)

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**Author:** [@Jstub101](https://community.homey.app/u/Jstub101)\
**Replies:** 2\
**Last updated:** [June 28, 2023, 10:17pm UTC](https://community.homey.app/t/homey-pro-ordering/83484 "2023-06-28T22:17:01Z")

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I am trying to pre-order the Homey Pro. I’ve already created an account. Put Homey Pro and Ethernet adapter in cart. Get to the end of the checkout process, enter credit card info, click “Pay” and… I get “Payment uns…

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## [How do I connect livarno led ceiling lamp with Homey](https://community.homey.app/t/how-do-i-connect-livarno-led-ceiling-lamp-with-homey/83439)

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**Author:** [@Ronaldvdv](https://community.homey.app/u/Ronaldvdv)\
**Replies:** 2\
**Last updated:** [June 28, 2023, 9:13pm UTC](https://community.homey.app/t/how-do-i-connect-livarno-led-ceiling-lamp-with-homey/83439 "2023-06-28T21:13:51Z")

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Hi, I’m still very new with Homey. I searched a lot how to connect my LIVARNO home LED ceiling light - Zigbee Smart Home with Homey 2019 pro, but can’t find this light anywhere in the app. Or do I have to buy a bridge …

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## [HomeyPro 23 offline but turned on lights by itself](https://community.homey.app/t/homeypro-23-offline-but-turned-on-lights-by-itself/83455)

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**Author:** [@Jim\_Redpath](https://community.homey.app/u/Jim_Redpath)\
**Replies:** 5\
**Last updated:** [June 28, 2023, 6:35pm UTC](https://community.homey.app/t/homeypro-23-offline-but-turned-on-lights-by-itself/83455 "2023-06-28T18:35:10Z")

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This morning I heard my lights click on by themselves - my Flows are set to turn the lights on at night. When I went to check, my HomeyPro23 was offline and had to be unplugged/replugged to make it reachable again. When…

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## [Homey bridge - advanced flow](https://community.homey.app/t/homey-bridge-advanced-flow/83437)

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**Author:** [@FlorisVandeVijver](https://community.homey.app/u/FlorisVandeVijver)\
**Replies:** 8\
**Last updated:** [June 28, 2023, 5:18pm UTC](https://community.homey.app/t/homey-bridge-advanced-flow/83437 "2023-06-28T17:18:07Z")

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Hi, i have multiple smoke alarms connected to Homey. i would like to receive a notification whenever a smoke alarm becomes active but (now comes the hard part :slight\_smile: ) i would like to include in the notification…

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## [Android widget not resetting for favorite flow](https://community.homey.app/t/android-widget-not-resetting-for-favorite-flow/70254)

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**Author:** [@SimonB](https://community.homey.app/u/SimonB)\
**Replies:** 11\
**Last updated:** [June 28, 2023, 3:27pm UTC](https://community.homey.app/t/android-widget-not-resetting-for-favorite-flow/70254 "2023-06-28T15:27:07Z")

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I have two flows marked as favorite and added as widgets on my Android homescreen. Sometimes the widget gets “stuck”: if I press the widget, the flow executes and the widget turns into a green checkmark, but then it nev…

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## [Includes is not a function](https://community.homey.app/t/includes-is-not-a-function/83320)

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**Author:** [@GD91](https://community.homey.app/u/GD91)\
**Replies:** 2\
**Last updated:** [June 28, 2023, 10:20am UTC](https://community.homey.app/t/includes-is-not-a-function/83320 "2023-06-28T10:20:19Z")

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I’m writing some scripts for may Homey pro 2023. I’m trying to analyse the answer to a fetch commnand And, I struggle with the functions : a lot of them (includes, indexOf …) seems to be unavailable ! Probably, I’m do…

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## [Homey Pro 2023 Fully-Local After Setup](https://community.homey.app/t/homey-pro-2023-fully-local-after-setup/83294)

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**Author:** [@alex01](https://community.homey.app/u/alex01)\
**Replies:** 6\
**Last updated:** [June 28, 2023, 8:27am UTC](https://community.homey.app/t/homey-pro-2023-fully-local-after-setup/83294 "2023-06-28T08:27:27Z")

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Can Homey Pro 2023 run fully local, without any internet access? Reading some other topics on the forum, I’ve seen various reports that it might be possible, but that full functionality won’t be available (without any r…

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## [Hue lights do not turn off in reality but Homey displays them as having been turned off?](https://community.homey.app/t/hue-lights-do-not-turn-off-in-reality-but-homey-displays-them-as-having-been-turned-off/83107)

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**Author:** [@Esben](https://community.homey.app/u/Esben)\
**Replies:** 4\
**Last updated:** [June 28, 2023, 6:43am UTC](https://community.homey.app/t/hue-lights-do-not-turn-off-in-reality-but-homey-displays-them-as-having-been-turned-off/83107 "2023-06-28T06:43:54Z")

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Hi folks Just setting up some of my first Homey Pro (2023) flows ever, so please bear with me here, if I am asking about something obvious. :slight\_smile: I have created a flow for my kitchen lights which correctly tur…

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## [Does anything get added to a flow variable that I can't see?](https://community.homey.app/t/does-anything-get-added-to-a-flow-variable-that-i-cant-see/83254)

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**Author:** [@Icepick](https://community.homey.app/u/Icepick)\
**Replies:** 4\
**Last updated:** [June 28, 2023, 3:24am UTC](https://community.homey.app/t/does-anything-get-added-to-a-flow-variable-that-i-cant-see/83254 "2023-06-28T03:24:38Z")

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My flow is quite basic… it gets a tekststring from an URL and it posts it to another api. Let’s say the text I get from the URL is: Today the sun will shine When it passes this answer on to the API (with the newsheadli…

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## [Learn/send custom IR or RF signals?](https://community.homey.app/t/learn-send-custom-ir-or-rf-signals/51515)

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**Author:** [@Ezeta](https://community.homey.app/u/Ezeta)\
**Replies:** 71\
**Last updated:** [June 27, 2023, 3:00pm UTC](https://community.homey.app/t/learn-send-custom-ir-or-rf-signals/51515 "2023-06-27T15:00:20Z")

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Hello, I’m currently hesitating to migrate from my eedomus+ to Homey Pro, in order to have simpler interface but also to merge all protocols in the same box (while I currently have to use a raspberry to add Bluetooth ca…

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## [How can I use Homey Pro Flow to play a news broadcast on a Google Nest Hub (2nd Gen)?](https://community.homey.app/t/how-can-i-use-homey-pro-flow-to-play-a-news-broadcast-on-a-google-nest-hub-2nd-gen/83304)

<div class="topic-metadata">

**Author:** [@Dominik](https://community.homey.app/u/Dominik)\
**Replies:** 2\
**Last updated:** [June 27, 2023, 10:48am UTC](https://community.homey.app/t/how-can-i-use-homey-pro-flow-to-play-a-news-broadcast-on-a-google-nest-hub-2nd-gen/83304 "2023-06-27T10:48:44Z")

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How can I create a Homey Pro Flow that enables playback of a news broadcast on a Google Nest Hub (2nd Gen) for example ARD Mediathek Tagesschau? Thank you!

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## [Baldwin Touchscreen Door lock with z-wave](https://community.homey.app/t/baldwin-touchscreen-door-lock-with-z-wave/83243)

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**Author:** [@Kevin\_Rinker](https://community.homey.app/u/Kevin_Rinker)\
**Replies:** 3\
**Last updated:** [June 27, 2023, 9:24am UTC](https://community.homey.app/t/baldwin-touchscreen-door-lock-with-z-wave/83243 "2023-06-27T09:24:18Z")

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Does anyone know if Homey works with a Baldwin connected touchscreen deadbolt? The lock has z-wave technology but I can’t find anywhere if Homey connects to Baldwin locks.

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## [Homey Bridge - Serial Doesnt Existing](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468)

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**Author:** [@James\_Hooper](https://community.homey.app/u/James_Hooper)\
**Replies:** 7\
**Last updated:** [June 27, 2023, 8:15am UTC](https://community.homey.app/t/homey-bridge-serial-doesnt-existing/82468 "2023-06-27T08:15:51Z")

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Hi Has anyone else had this issue? No sure what to do as the device is currently useless, was looking at it as a replacement for my HC2. But am beginning to wonder if it was a waste of time and money.

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## [Gardena water control and snesor does not work properly](https://community.homey.app/t/gardena-water-control-and-snesor-does-not-work-properly/83076)

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**Author:** [@Wouter\_van\_Raaij](https://community.homey.app/u/Wouter_van_Raaij)\
**Replies:** 5\
**Last updated:** [June 27, 2023, 7:42am UTC](https://community.homey.app/t/gardena-water-control-and-snesor-does-not-work-properly/83076 "2023-06-27T07:42:04Z")

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Hi, Im trying to create a flow for my gardena water control and sensor. (Yes you need the hub in case you want to control the water control unit.) What I would like is; If 20.00 and soil humidity is below 40% then turn…

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## [Problem triggering flow in the morning](https://community.homey.app/t/problem-triggering-flow-in-the-morning/83301)

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**Author:** [@Valentin\_Ciopei](https://community.homey.app/u/Valentin_Ciopei)\
**Replies:** 9\
**Last updated:** [June 27, 2023, 6:39am UTC](https://community.homey.app/t/problem-triggering-flow-in-the-morning/83301 "2023-06-27T06:39:52Z")

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Hello, I have a flow that starts my AC when temperature becomes grater than 26.9degrees. This flow works only between 8:30 and 18:00. My problem is that sometimes the temperature is already grater than 26.9 at 8:30 an…

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## [Migration issue - Please help](https://community.homey.app/t/migration-issue-please-help/83109)

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**Author:** [@Atle\_D](https://community.homey.app/u/Atle_D)\
**Replies:** 8\
**Last updated:** [June 27, 2023, 6:38am UTC](https://community.homey.app/t/migration-issue-please-help/83109 "2023-06-27T06:38:38Z")

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Tonight I migrated to the new 2023 model (Pro) and restored my old Homey 2017 Pro. I prepared this and read this should be pretty straightforward, also according to Homey. But just 2 weeks before this migration, I start…

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## [How to monitor device still being active?](https://community.homey.app/t/how-to-monitor-device-still-being-active/83239)

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**Author:** [@Articate](https://community.homey.app/u/Articate)\
**Replies:** 5\
**Last updated:** [June 26, 2023, 11:22pm UTC](https://community.homey.app/t/how-to-monitor-device-still-being-active/83239 "2023-06-26T23:22:25Z")

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Before we used to have the ability to say “if a sensor hasn’t responded in x time” flow card, but that seems gone, now. Some devices in our home are pretty crucial, and sometimes they stop responding for a plethora of re…

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## [Homey Pro order to the UK - being charged import duty](https://community.homey.app/t/homey-pro-order-to-the-uk-being-charged-import-duty/82964)

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**Author:** [@Chris\_Alston-Baskett](https://community.homey.app/u/Chris_Alston-Baskett)\
**Replies:** 16\
**Last updated:** [June 26, 2023, 9:41pm UTC](https://community.homey.app/t/homey-pro-order-to-the-uk-being-charged-import-duty/82964 "2023-06-26T21:41:52Z")

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Hi, My new Homey Pro is with UPS awaiting delivery but I’m being asked to pay import duty ~ £72. Is this normal and if so should it not be made clear when ordering?

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