# Questions & Help

**URL:** https://community.homey.app/c/questions-help/8.md?page=168

[Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md)

**Page:** 169

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## [Advanced flow, stop music from starting again](https://community.homey.app/t/advanced-flow-stop-music-from-starting-again/91847)

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**Author:** [@Morten\_Larsen](https://community.homey.app/u/Morten_Larsen)\
**Replies:** 2\
**Last updated:** [October 15, 2023, 1:45pm UTC](https://community.homey.app/t/advanced-flow-stop-music-from-starting-again/91847 "2023-10-15T13:45:48Z")

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I am trying to set up a flow. I use a door sensor as trigger to start the flow. Each friday between 15:00 and 18:00 I want Sonos to play a certain song. It works almost great. The one thing that annoys me is that if the …

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## [How to connect a Matter device to Homey?](https://community.homey.app/t/how-to-connect-a-matter-device-to-homey/91801)

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**Author:** [@Charles\_Magnuson](https://community.homey.app/u/Charles_Magnuson)\
**Replies:** 2\
**Last updated:** [October 14, 2023, 9:35pm UTC](https://community.homey.app/t/how-to-connect-a-matter-device-to-homey/91801 "2023-10-14T21:35:56Z")

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Homey’s help article on how to connect a Matter device to Homey is incorrect. It states: To pair a Matter device: Open the Homey app and select Devices in the tab bar below. Tap the + symbol in the top right corner a…

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## [WLAN useless?](https://community.homey.app/t/wlan-useless/91362)

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**Author:** [@HansMax](https://community.homey.app/u/HansMax)\
**Replies:** 7\
**Last updated:** [October 14, 2023, 5:53pm UTC](https://community.homey.app/t/wlan-useless/91362 "2023-10-14T17:53:03Z")

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I bought a homey last week and got it setup on Saturday. My Accesspoint (WLAN5) is about 3 Meter direct connection away from the homey. Tbh… the homey right now is completely useless. I have around 42% packetloss when I…

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## [Clicksmart+ 2 gang smart socket 30036](https://community.homey.app/t/clicksmart-2-gang-smart-socket-30036/91713)

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**Author:** [@Derek\_Stephenson](https://community.homey.app/u/Derek_Stephenson)\
**Replies:** 7\
**Last updated:** [October 14, 2023, 12:54pm UTC](https://community.homey.app/t/clicksmart-2-gang-smart-socket-30036/91713 "2023-10-14T12:54:42Z")

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Can this device be connected in any way to homey pro. Thanks

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## [Looking for a heavy duty power plug](https://community.homey.app/t/looking-for-a-heavy-duty-power-plug/90405)

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**Author:** [@DieJan](https://community.homey.app/u/DieJan)\
**Replies:** 16\
**Last updated:** [October 14, 2023, 9:45am UTC](https://community.homey.app/t/looking-for-a-heavy-duty-power-plug/90405 "2023-10-14T09:45:35Z")

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Hi, Currently I have some Qubino Smart Plugs, which can measure power up to 16A (3680 W). They work over Z-Wave. But the problem with these Qubino plugs is that they lose connection with Homey every once in a while. Sin…

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## [Homey Pro, is it for me?](https://community.homey.app/t/homey-pro-is-it-for-me/91576)

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**Author:** [@Ioan\_Maris](https://community.homey.app/u/Ioan_Maris)\
**Replies:** 8\
**Last updated:** [October 13, 2023, 10:45pm UTC](https://community.homey.app/t/homey-pro-is-it-for-me/91576 "2023-10-13T22:45:41Z")

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Hello comunity! Sorry for this little too long post, but i want to be correctly informed, before i make a decision, as Homey Pro…doesn’t come cheap!:slightly\_smiling\_face: I am standing before my start with my first s…

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## [Change my wifi network](https://community.homey.app/t/change-my-wifi-network/91721)

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**Author:** [@Hans111](https://community.homey.app/u/Hans111)\
**Replies:** 1\
**Last updated:** [October 13, 2023, 10:09pm UTC](https://community.homey.app/t/change-my-wifi-network/91721 "2023-10-13T22:09:06Z")

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I want to connect my HP23 to a new wifi network. As far as I know, this is done by entering the Homey Pro (Early 2023)'s Setup Mode. Before doing this, I want to be sure that my flows and apps are not lost. I don’t want…

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## [\[HowTo\] Homey Pro (Early 2023) - Getting started (With Early Access)](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511)

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**Author:** [@Dijker](https://community.homey.app/u/Dijker)\
**Replies:** 81\
**Last updated:** [July 9, 2023, 10:04am UTC](https://community.homey.app/t/howto-homey-pro-early-2023-getting-started-with-early-access/77511 "2023-07-09T10:04:43Z")

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I see a lot of questions on Slack and here due to mistakes or nor reading. Lets see if we can organize them by topic. You need the BETA / TestFlight version of the Homey App to start wit your Homey Pro! Pls Start readi…

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## [Homey Blog "Take your smart home to the outdoors": Which Ring app is Homey using?](https://community.homey.app/t/homey-blog-take-your-smart-home-to-the-outdoors-which-ring-app-is-homey-using/32340)

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**Author:** [@ConFu](https://community.homey.app/u/ConFu)\
**Replies:** 3\
**Last updated:** [October 13, 2023, 10:43am UTC](https://community.homey.app/t/homey-blog-take-your-smart-home-to-the-outdoors-which-ring-app-is-homey-using/32340 "2023-10-13T10:43:53Z")

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In the Homey blog post dated July 12, 2020 (link) a flow is shown how to trigger events based on when the doorbell rings. I’m using the Ring app v2.3.0, but I don’t have the flow card shown in the blog post. Does an…

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## [Heatit Z-TRM3 connection problems](https://community.homey.app/t/heatit-z-trm3-connection-problems/91659)

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**Author:** [@AnneM\_B](https://community.homey.app/u/AnneM_B)\
**Replies:** 1\
**Last updated:** [October 13, 2023, 8:57am UTC](https://community.homey.app/t/heatit-z-trm3-connection-problems/91659 "2023-10-13T08:57:05Z")

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Situated in Norway. I try to connect Heatit z-TRM3 to homey pro 2023. Heatit confirms it found the homey with “erl”. After some more minutes waiting for the configuration to finish I get a message that “something went wr…

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## [Starting a Homey flow on a google home display, but show results only on specific google device](https://community.homey.app/t/starting-a-homey-flow-on-a-google-home-display-but-show-results-only-on-specific-google-device/91474)

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**Author:** [@vavoem](https://community.homey.app/u/vavoem)\
**Replies:** 2\
**Last updated:** [October 13, 2023, 7:54am UTC](https://community.homey.app/t/starting-a-homey-flow-on-a-google-home-display-but-show-results-only-on-specific-google-device/91474 "2023-10-13T07:54:26Z")

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Dear fellow Homey enthusiasts, I created a flow that starts to cast the whereabouts of my children on google home displays. With Google Chromecast it will cast a html link with GPS coordinates. This works just fine and …

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## [Please explain range](https://community.homey.app/t/please-explain-range/91611)

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**Author:** [@Bleach](https://community.homey.app/u/Bleach)\
**Replies:** 5\
**Last updated:** [October 12, 2023, 5:09pm UTC](https://community.homey.app/t/please-explain-range/91611 "2023-10-12T17:09:29Z")

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Do I understand correctly? The Homey Pro uses my home’s wifi network to connect to devices, so as long as I have wifi coverage throughtout my house, the Homey Pro can ‘talk’ to a device at the far end of the house, even …

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## [App creation for HomeWhiz support (Beko / Grundig)](https://community.homey.app/t/app-creation-for-homewhiz-support-beko-grundig/91190)

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**Author:** [@Tom\_Tom](https://community.homey.app/u/Tom_Tom)\
**Replies:** 10\
**Last updated:** [October 12, 2023, 3:56pm UTC](https://community.homey.app/t/app-creation-for-homewhiz-support-beko-grundig/91190 "2023-10-12T15:56:07Z")

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Hi, I recently bought a new washing machine, a Beko. This machine offers remote control and monitoring over a bluetooth connection via the HomeWhiz app. It would be great if I could connect my washing machine to my Hom…

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## [Zoner](https://community.homey.app/t/zoner/91595)

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**Author:** [@Soren\_Lindgren](https://community.homey.app/u/Soren_Lindgren)\
**Replies:** 4\
**Last updated:** [October 12, 2023, 1:52pm UTC](https://community.homey.app/t/zoner/91595 "2023-10-12T13:52:12Z")

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Hej, har ett behov av att kunna tända o släcka alla lampor i samma rum med bara ett knapptryck, alltså sätta på och av zonvis (olika rum). Har provat skapa en zon (Vardagsrum) och lagt in mina lampor där, men ser inget s…

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## [Trigger delay, or countdown timer?](https://community.homey.app/t/trigger-delay-or-countdown-timer/76633)

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**Author:** [@ravve](https://community.homey.app/u/ravve)\
**Replies:** 12\
**Last updated:** [October 12, 2023, 12:37pm UTC](https://community.homey.app/t/trigger-delay-or-countdown-timer/76633 "2023-10-12T12:37:19Z")

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What is the best option to have the lights turn on at 18:00, and off at 22:00? The fewer flows the better, but I am concerned that using a delay (option 1 below) could affect the hardware and possibly shorten the lifeti…

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## [LG TVs](https://community.homey.app/t/lg-tvs/91586)

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**Author:** [@Msaad878](https://community.homey.app/u/Msaad878)\
**Replies:** 2\
**Last updated:** [October 12, 2023, 11:30am UTC](https://community.homey.app/t/lg-tvs/91586 "2023-10-12T11:30:45Z")

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The LG TV is not supported in this app Please, can you add it. Thanks for great work

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## [Routing - Tx error 64% - how to fix? - HP2023](https://community.homey.app/t/routing-tx-error-64-how-to-fix-hp2023/91587)

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**Author:** [@Technics](https://community.homey.app/u/Technics)\
**Replies:** 1\
**Last updated:** [October 12, 2023, 11:13am UTC](https://community.homey.app/t/routing-tx-error-64-how-to-fix-hp2023/91587 "2023-10-12T11:13:51Z")

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Hi fellow HP users. I have trouble with 2 components, 1 in particular, which has a very high Tx error rate (64%). It’s currently unreachable and using Homey App doesn’t work obviously. Local physical button works as exp…

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## [Output JSON from a homeyscript](https://community.homey.app/t/output-json-from-a-homeyscript/91097)

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**Author:** [@JoeMama](https://community.homey.app/u/JoeMama)\
**Replies:** 2\
**Last updated:** [October 12, 2023, 7:18am UTC](https://community.homey.app/t/output-json-from-a-homeyscript/91097 "2023-10-12T07:18:26Z")

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Hey! I am using the HTTP GET command in Honeyscript to fetch a JSON through an API. I want to use an advanced flow to extract only a portion of the JSON file and convert it to a text tag with the «Analyze» card. This i…

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## [Homey Pro frequently offline](https://community.homey.app/t/homey-pro-frequently-offline/91544)

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**Author:** [@nielsmittertreiner](https://community.homey.app/u/nielsmittertreiner)\
**Replies:** 1\
**Last updated:** [October 11, 2023, 7:20pm UTC](https://community.homey.app/t/homey-pro-frequently-offline/91544 "2023-10-11T19:20:24Z")

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Over the last few weeks I have found my Homey Pro to go offline quite some times now, even though it is connected using the wired adapter. I have no internet problems, so that shouldn’t be it, even though the Homey Pro w…

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## [Unable to switch on Philips Smart Plug from flow, on switching off works. Controlling the plug from the device screen works for on and off](https://community.homey.app/t/unable-to-switch-on-philips-smart-plug-from-flow-on-switching-off-works-controlling-the-plug-from-the-device-screen-works-for-on-and-off/91361)

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**Author:** [@Stefan\_Zeppetzauer](https://community.homey.app/u/Stefan_Zeppetzauer)\
**Replies:** 4\
**Last updated:** [October 11, 2023, 2:32pm UTC](https://community.homey.app/t/unable-to-switch-on-philips-smart-plug-from-flow-on-switching-off-works-controlling-the-plug-from-the-device-screen-works-for-on-and-off/91361 "2023-10-11T14:32:17Z")

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Hello, I’m unable to switch ON a Philips Smart Plug from the flow, switching OFF works from the flow. Controlling the same plug from the device screen works both ways for ON and OFF. Anyone any idea why the flow behave…

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## [JSON help](https://community.homey.app/t/json-help/91355)

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**Author:** [@TKroon](https://community.homey.app/u/TKroon)\
**Replies:** 8\
**Last updated:** [October 10, 2023, 5:51pm UTC](https://community.homey.app/t/json-help/91355 "2023-10-10T17:51:30Z")

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Again I’m stuck parsing a JSON (displayed below). Any path I try, results in an error. The result I’m trying to achieve is result 1 or 2. Bonus: it would be very nice if I wouldn’t have to enter the date in the path, bu…

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## [Zigbee fault finding?](https://community.homey.app/t/zigbee-fault-finding/91406)

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**Author:** [@SBL](https://community.homey.app/u/SBL)\
**Replies:** 2\
**Last updated:** [October 10, 2023, 11:55am UTC](https://community.homey.app/t/zigbee-fault-finding/91406 "2023-10-10T11:55:36Z")

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Hi all, HP2023 Is there any tools or consoles that help with fault finding in the zigbee network - other than the developer pages? Tried reset network multiple times with no improvements. There is something happening,…

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## [Possibility to get source of triggered event on Button (like in the timeline)?](https://community.homey.app/t/possibility-to-get-source-of-triggered-event-on-button-like-in-the-timeline/91263)

<div class="topic-metadata">

**Author:** [@Mareike\_B](https://community.homey.app/u/Mareike_B)\
**Replies:** 2\
**Last updated:** [October 10, 2023, 9:55am UTC](https://community.homey.app/t/possibility-to-get-source-of-triggered-event-on-button-like-in-the-timeline/91263 "2023-10-10T09:55:13Z")

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Hi everyone, is it possible to the get source of a triggered event on a button? In the timeline of the button I can see if “knx” triggered the event or if it was triggered by a user from the web? I need this in a flow …

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## [Hue sensor flow in combination with hue light switch](https://community.homey.app/t/hue-sensor-flow-in-combination-with-hue-light-switch/91369)

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**Author:** [@rizzah](https://community.homey.app/u/rizzah)\
**Replies:** 5\
**Last updated:** [October 10, 2023, 6:39am UTC](https://community.homey.app/t/hue-sensor-flow-in-combination-with-hue-light-switch/91369 "2023-10-10T06:39:39Z")

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Hi There, I just switched from domoticz to homey and now i got stuck creating flows controlling hue motion sensor in combination with a hue light switch. Perhaps someone could guide me in the right direction. Situation…

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## [Configuration Parameters For Z-Wave](https://community.homey.app/t/configuration-parameters-for-z-wave/91381)

<div class="topic-metadata">

**Author:** [@Henric\_Waller](https://community.homey.app/u/Henric_Waller)\
**Replies:** 2\
**Last updated:** [October 9, 2023, 11:00pm UTC](https://community.homey.app/t/configuration-parameters-for-z-wave/91381 "2023-10-09T23:00:30Z")

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New owner of a Homey Pro and have started to move all my different devices from other hubs and add the ones who is supported on Homey but not on my other hubs. But I have a question regarding Zwave parameters who isn’t …

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## [Webhook starting flow](https://community.homey.app/t/webhook-starting-flow/35475)

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**Author:** [@Tomahawk\_nr1](https://community.homey.app/u/Tomahawk_nr1)\
**Replies:** 3\
**Last updated:** [October 9, 2023, 4:51pm UTC](https://community.homey.app/t/webhook-starting-flow/35475 "2023-10-09T16:51:19Z")

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Hello, I have a short question. I used NFC-tags in combination with an Android phone to start a webhook. Then I used the webhook to start a flow by IFTTT. Everything worked fine… till IFTTT starterd their pro-fees (and …

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## [Microsoft TTS](https://community.homey.app/t/microsoft-tts/44848)

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**Author:** [@Wilco\_van\_der\_Spek](https://community.homey.app/u/Wilco_van_der_Spek)\
**Replies:** 3\
**Last updated:** [October 9, 2023, 9:43pm UTC](https://community.homey.app/t/microsoft-tts/44848 "2023-10-09T21:43:44Z")

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Hello, I have a question and I cannot find the answer. Is there a way to get microsoft TTS on homey? I know it is possible in HA but maybe it is also available in Homey. Microsoft TTS is a lot better than Google TTS (it…

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## [Saswell and Scinan Controller app disappears after installation](https://community.homey.app/t/saswell-and-scinan-controller-app-disappears-after-installation/91373)

<div class="topic-metadata">

**Author:** [@Ivar\_Selheim](https://community.homey.app/u/Ivar_Selheim)\
**Replies:** 1\
**Last updated:** [October 9, 2023, 7:29pm UTC](https://community.homey.app/t/saswell-and-scinan-controller-app-disappears-after-installation/91373 "2023-10-09T19:29:35Z")

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Hello, I have installed the app \[APP\]\[PRO\] Scinan and Saswell Climate Control, but when I try to add a device the app disappears from the list of installed apps, it shows for only a second and then disappears.

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## ['Route' column missing from zigbee device overview](https://community.homey.app/t/route-column-missing-from-zigbee-device-overview/91006)

<div class="topic-metadata">

**Author:** [@rizzah](https://community.homey.app/u/rizzah)\
**Replies:** 12\
**Last updated:** [October 9, 2023, 6:16pm UTC](https://community.homey.app/t/route-column-missing-from-zigbee-device-overview/91006 "2023-10-09T18:16:05Z")

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When looking in the developers part of Homey and specifically the zigbee part, i don’t see the ‘route’ column. Anyone have any idea why this is missing?

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## [Help to get this to Http request](https://community.homey.app/t/help-to-get-this-to-http-request/91360)

<div class="topic-metadata">

**Author:** [@Kattlukt](https://community.homey.app/u/Kattlukt)\
**Replies:** 6\
**Last updated:** [October 9, 2023, 5:40pm UTC](https://community.homey.app/t/help-to-get-this-to-http-request/91360 "2023-10-09T17:40:38Z")

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Hi! I have a ventilation system that has a local web interface(192.168.0.71). When i press a button in that web interface the fan is forced to go on high for two hours. I have located the code that is used for that and…

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