# Questions & Help **URL:** https://community.homey.app/c/questions-help/8.md?page=118 [Latest](https://community.homey.app/latest.md) · [Categories](https://community.homey.app/categories.md) · [Tags](https://community.homey.app/tags.md) **Page:** 119 --- ## [Firmware 12.0.1](https://community.homey.app/t/firmware-12-0-1/114669)
**Author:** [@dudu\_95](https://community.homey.app/u/dudu_95)\ **Replies:** 10\ **Last updated:** [August 20, 2024, 12:51pm UTC](https://community.homey.app/t/firmware-12-0-1/114669 "2024-08-20T12:51:39Z")
My firmware is currently on version 10.2.1, and I would like to update it to the stable version 12.0.1. Do you have any feedback on this version? Have any issues been encountered by those who have installed it? Everythin… --- ## [Creating flows based off user code in Schlage Door Lock](https://community.homey.app/t/creating-flows-based-off-user-code-in-schlage-door-lock/114618)
**Author:** [@Mike\_Christiaens](https://community.homey.app/u/Mike_Christiaens)\ **Replies:** 6\ **Last updated:** [August 20, 2024, 4:31am UTC](https://community.homey.app/t/creating-flows-based-off-user-code-in-schlage-door-lock/114618 "2024-08-20T04:31:09Z")
Hi. I have a couple Schlage BE469 deadbolts. I would like to create flows based on which user unlocks the door but am struggling to figure out how to do this. Can anyone provide some insight for me? Basically, if the… --- ## [Groups Plugin not working anymore, how create light groups now](https://community.homey.app/t/groups-plugin-not-working-anymore-how-create-light-groups-now/114629)
**Author:** [@TimTaylor](https://community.homey.app/u/TimTaylor)\ **Replies:** 11\ **Last updated:** [August 19, 2024, 8:35pm UTC](https://community.homey.app/t/groups-plugin-not-working-anymore-how-create-light-groups-now/114629 "2024-08-19T20:35:27Z")
How can i create a light group now, the groups addon isnt working propertly anymore. --- ## [Sunis Somfy doesn’t give values in my Homey](https://community.homey.app/t/sunis-somfy-doesn-t-give-values-in-my-homey/11565)
**Author:** [@Frank\_van\_Berkel](https://community.homey.app/u/Frank_van_Berkel)\ **Replies:** 6\ **Last updated:** [August 19, 2024, 7:56pm UTC](https://community.homey.app/t/sunis-somfy-doesn-t-give-values-in-my-homey/11565 "2024-08-19T19:56:07Z")
Hi, after the update from Homey to 2.0 I’m no longer getting readings from Sunis. It will install the devive etc. But nothing else. In the Tahoma Box it shows all is working. I have re-installed re-srared the app, and… --- ## [Remove homey from account](https://community.homey.app/t/remove-homey-from-account/51075)
**Author:** [@Mathijs\_Kok](https://community.homey.app/u/Mathijs_Kok)\ **Replies:** 8\ **Last updated:** [August 19, 2024, 6:33pm UTC](https://community.homey.app/t/remove-homey-from-account/51075 "2024-08-19T18:33:29Z")
I know I have to contact support to have the Homey that broke down removed, but to do so I have to included a diagnose report that I can’t create as my Homey broke down… So what now? --- ## [Account](https://community.homey.app/t/account/85529)
**Author:** [@NICO1234](https://community.homey.app/u/NICO1234)\ **Replies:** 3\ **Last updated:** [August 19, 2024, 6:06pm UTC](https://community.homey.app/t/account/85529 "2024-08-19T18:06:37Z")
Hello, Do you know how to delete the homey house from my account and only keep homey pro Thank you --- ## [How to remove a Homey from your Athom Account](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581)
**Author:** [@Cor\_Korten](https://community.homey.app/u/Cor_Korten)\ **Replies:** 7\ **Last updated:** [August 19, 2024, 6:04pm UTC](https://community.homey.app/t/how-to-remove-a-homey-from-your-athom-account/11581 "2024-08-19T18:04:41Z")
bought a homey pro nowe i have in my account the old homey called homey en the new homey pro called homey pro howe can i remove the homey so that i only have homey pro in my account --- ## [How to remove a old homey](https://community.homey.app/t/how-to-remove-a-old-homey/60753)
**Author:** [@Robert2](https://community.homey.app/u/Robert2)\ **Replies:** 5\ **Last updated:** [August 19, 2024, 6:04pm UTC](https://community.homey.app/t/how-to-remove-a-old-homey/60753 "2024-08-19T18:04:16Z")
I have been trying to do a factory reset on my old homey since i upgraded to a pro a couple of weeks back. After a few tryes with chrome i finally managed to get connected to the unit after switching to firefox instead.… --- ## [Remove old Homey](https://community.homey.app/t/remove-old-homey/42549)
**Author:** [@Ed\_Rabenberg](https://community.homey.app/u/Ed_Rabenberg)\ **Replies:** 3\ **Last updated:** [August 19, 2024, 6:03pm UTC](https://community.homey.app/t/remove-old-homey/42549 "2024-08-19T18:03:15Z")
I bought a new Homey Pro and would like to delete the “old” Homey from my account. I read that I have to ask Athom. Someone wrote that I should hold the alt-key and hover above the old Homey and a delete button should ap… --- ## [Remove Homey from system](https://community.homey.app/t/remove-homey-from-system/3130)
**Author:** [@Johan\_Lagergren](https://community.homey.app/u/Johan_Lagergren)\ **Replies:** 5\ **Last updated:** [August 19, 2024, 5:58pm UTC](https://community.homey.app/t/remove-homey-from-system/3130 "2024-08-19T17:58:39Z")
I got a new Homey on warranty. This one works. But how do I delete the old “ghost” homey from my account? /Johan --- ## [How to remove my old Homey?](https://community.homey.app/t/how-to-remove-my-old-homey/80319)
**Author:** [@Lars\_Machiels](https://community.homey.app/u/Lars_Machiels)\ **Replies:** 7\ **Last updated:** [August 19, 2024, 5:58pm UTC](https://community.homey.app/t/how-to-remove-my-old-homey/80319 "2024-08-19T17:58:16Z")
I am trying to remove my old Homey (early 2016) but I can’t find any options to do this. Of course I checked the community and there are some explanations but none of these work. Maybe due to recent changes in the apps. … --- ## [How to remove homey (early 2016)?](https://community.homey.app/t/how-to-remove-homey-early-2016/78720)
**Author:** [@Maarten\_Verbunt](https://community.homey.app/u/Maarten_Verbunt)\ **Replies:** 4\ **Last updated:** [August 19, 2024, 5:57pm UTC](https://community.homey.app/t/how-to-remove-homey-early-2016/78720 "2024-08-19T17:57:52Z")
I have the new Homey Pro 2023, and want to remove the Homey Pro 2016 from my account. I read that I should do a factory reset, and then delete all data. But the issue is that the new Homey app doesn’t allow a Homey 2016 … --- ## [Storage full](https://community.homey.app/t/storage-full/114117)
**Author:** [@nytro](https://community.homey.app/u/nytro)\ **Replies:** 13\ **Last updated:** [August 19, 2024, 5:34pm UTC](https://community.homey.app/t/storage-full/114117 "2024-08-19T17:34:26Z")
Hello The storage of my homey pro 2019 is almost full (1.5gb used with max 1.6gb). 1gb is « other », 170mb for speach and rest is app Any idea how I can free up storage ? I can’t find much info --- ## [Please confirm: Does automation execute on the local Homey device, or externally on Homey servers?](https://community.homey.app/t/please-confirm-does-automation-execute-on-the-local-homey-device-or-externally-on-homey-servers/114301)
**Author:** [@digital\_native](https://community.homey.app/u/digital_native)\ **Replies:** 31\ **Last updated:** [August 19, 2024, 1:45pm UTC](https://community.homey.app/t/please-confirm-does-automation-execute-on-the-local-homey-device-or-externally-on-homey-servers/114301 "2024-08-19T13:45:11Z")
I’m looking into getting on the Homey train, especially since a review I read said that all automation executes locally instead of on someone else’s servers. However, I can’t find any reference in Homey’s documentation t… --- ## [SmartThings and Samsung fridge and freezer - no updating](https://community.homey.app/t/smartthings-and-samsung-fridge-and-freezer-no-updating/114595)
**Author:** [@Christoffer\_Bergfors](https://community.homey.app/u/Christoffer_Bergfors)\ **Replies:** 1\ **Last updated:** [August 18, 2024, 11:33am UTC](https://community.homey.app/t/smartthings-and-samsung-fridge-and-freezer-no-updating/114595 "2024-08-18T11:33:20Z")
My fridge and freezer work fine in the SmartThings app and change status when opening door and such. When including SmartThings in my Homey Pro (2023) it seems to connect fine but no status updates happen after inclusion… --- ## [Apple Carplay](https://community.homey.app/t/apple-carplay/114540)
**Author:** [@Kim\_Nielsen](https://community.homey.app/u/Kim_Nielsen)\ **Replies:** 2\ **Last updated:** [August 18, 2024, 9:27am UTC](https://community.homey.app/t/apple-carplay/114540 "2024-08-18T09:27:03Z")
It would be good to be able to receive notifications on your Apple Carplay. Anyone knows if that is/will be an option or has an alternative solution? --- ## [Unable to pair Nanoleaf Matter Essentials A19 bulbs](https://community.homey.app/t/unable-to-pair-nanoleaf-matter-essentials-a19-bulbs/113816)
**Author:** [@Scott](https://community.homey.app/u/Scott)\ **Replies:** 19\ **Last updated:** [August 18, 2024, 4:58am UTC](https://community.homey.app/t/unable-to-pair-nanoleaf-matter-essentials-a19-bulbs/113816 "2024-08-18T04:58:23Z")
I have three nanoleaf matter A19 bulbs. They were connected to Homey and HomeKit just fine. Then one disconnected just from Homey (not HomeKit). I went through all kinds of troubleshooting steps and finally disconnected … --- ## [Presence Detection Issue: Different Settings on Two iPhones](https://community.homey.app/t/presence-detection-issue-different-settings-on-two-iphones/114514)
**Author:** [@shahine](https://community.homey.app/u/shahine)\ **Replies:** 2\ **Last updated:** [August 17, 2024, 3:08pm UTC](https://community.homey.app/t/presence-detection-issue-different-settings-on-two-iphones/114514 "2024-08-17T15:08:30Z")
Hello everyone, I’m reaching out for some help with a presence detection issue on my Homey Pro. The system correctly recognizes when I am present, but it fails to detect when my wife is home. When I check the settings o… --- ## [Anker Solix Solarbank Support](https://community.homey.app/t/anker-solix-solarbank-support/114398)
**Author:** [@AndreasTXL](https://community.homey.app/u/AndreasTXL)\ **Replies:** 3\ **Last updated:** [August 17, 2024, 10:56am UTC](https://community.homey.app/t/anker-solix-solarbank-support/114398 "2024-08-17T10:56:44Z")
Hi, can you please add Anker Solix Solarbank Support? thanks Andreas --- ## [Port forwarding to avoid cloud, not working](https://community.homey.app/t/port-forwarding-to-avoid-cloud-not-working/114470)
**Author:** [@focus11](https://community.homey.app/u/focus11)\ **Replies:** 31\ **Last updated:** [August 17, 2024, 4:37am UTC](https://community.homey.app/t/port-forwarding-to-avoid-cloud-not-working/114470 "2024-08-17T04:37:24Z")
Hi all! I did port forwarding exactly as in the instructions on the official web page (Port Forwarding is now live | Homey News), but the connection type still shows that it is connected via the cloud, regardless of whe… --- ## [Starting over from scratch — advice?](https://community.homey.app/t/starting-over-from-scratch-advice/114506)
**Author:** [@cscottbrown](https://community.homey.app/u/cscottbrown)\ **Replies:** 0\ **Last updated:** [August 16, 2024, 9:19pm UTC](https://community.homey.app/t/starting-over-from-scratch-advice/114506 "2024-08-16T21:19:59Z")
I currently have a Homey Pro (2023) paired with a bevy of smart home gadgets. I also have various Google Home devices, mostly for voice commands (Nest Hub Max, Nest Wi-Fi, Nest Audio, etc.). I just bought a new router (N… --- ## [Flow with delay time condition](https://community.homey.app/t/flow-with-delay-time-condition/113494)
**Author:** [@focus11](https://community.homey.app/u/focus11)\ **Replies:** 13\ **Last updated:** [August 16, 2024, 5:05pm UTC](https://community.homey.app/t/flow-with-delay-time-condition/113494 "2024-08-16T17:05:41Z")
Hi all! I want to create a flow in which Homey Pro turns off my AC when the solar production ends up being lower than the house’s consumption for a set period of time. I want this because it often happens that a cloud p… --- ## [Google home sync issue](https://community.homey.app/t/google-home-sync-issue/61741)
**Author:** [@Matrean](https://community.homey.app/u/Matrean)\ **Replies:** 13\ **Last updated:** [August 15, 2024, 8:17am UTC](https://community.homey.app/t/google-home-sync-issue/61741 "2024-08-15T08:17:21Z")
Hi All, I’ve got a sync issue to google home. I’ve search the forum and tried everything I’ve seen in different posts however with no luck, it actually became worse. Maybe someone else experienced the same or can give m… --- ## [Only one of two is shown as present in Homey Pro](https://community.homey.app/t/only-one-of-two-is-shown-as-present-in-homey-pro/114372)
**Author:** [@Grete](https://community.homey.app/u/Grete)\ **Replies:** 2\ **Last updated:** [August 14, 2024, 10:35pm UTC](https://community.homey.app/t/only-one-of-two-is-shown-as-present-in-homey-pro/114372 "2024-08-14T22:35:57Z")
Hi, I’m new to Homey Pro and wondering why only one person is shown as present, when there are two of us and we both have approved positions etc, from separate mobiles, in the app. I, as the owner, do not appear, but my … --- ## [Zigbee devices not responding](https://community.homey.app/t/zigbee-devices-not-responding/114423)
**Author:** [@zkimrey](https://community.homey.app/u/zkimrey)\ **Replies:** 1\ **Last updated:** [August 14, 2024, 8:56pm UTC](https://community.homey.app/t/zigbee-devices-not-responding/114423 "2024-08-14T20:56:05Z")
Homey Bridge user here. Have loved everything, but recently have had issues. I have an issue where zigbee devices have a delay. I have the bridge and at least 6 outlets that act as routers. However my devices are slow to… --- ## [Adding and readding devices failure](https://community.homey.app/t/adding-and-readding-devices-failure/114347)
**Author:** [@Nisse\_Hellgren](https://community.homey.app/u/Nisse_Hellgren)\ **Replies:** 3\ **Last updated:** [August 14, 2024, 4:53pm UTC](https://community.homey.app/t/adding-and-readding-devices-failure/114347 "2024-08-14T16:53:39Z")
I succesfully added one Sonoff temperature device to Homey (early 2023) and I tried to add another but this failed. I removed the added device and tried to readd it but this failed. I removed another Sonoff device but th… --- ## [Roborock zeo one Washer in ROBOROCK app?](https://community.homey.app/t/roborock-zeo-one-washer-in-roborock-app/114405)
**Author:** [@VSA](https://community.homey.app/u/VSA)\ **Replies:** 6\ **Last updated:** [August 14, 2024, 2:17pm UTC](https://community.homey.app/t/roborock-zeo-one-washer-in-roborock-app/114405 "2024-08-14T14:17:35Z")
Does anyone know how to get the Roborock zeo one washer function in Homey as device? --- ## [Homey Pro Model Numbers](https://community.homey.app/t/homey-pro-model-numbers/114369)
**Author:** [@Lane\_Canada](https://community.homey.app/u/Lane_Canada)\ **Replies:** 4\ **Last updated:** [August 14, 2024, 3:44am UTC](https://community.homey.app/t/homey-pro-model-numbers/114369 "2024-08-14T03:44:15Z")
Hey all, what is the newest model number for Homey Pro ? Is HY0025 the latest? --- ## [ONECTA Daikin](https://community.homey.app/t/onecta-daikin/80423)
**Author:** [@Dotteke](https://community.homey.app/u/Dotteke)\ **Replies:** 6\ **Last updated:** [August 13, 2024, 10:31pm UTC](https://community.homey.app/t/onecta-daikin/80423 "2024-08-13T22:31:14Z")
Hallo De app ONECTA Daikin works flawless in Homey: thanks for the maker. The coupling with Google Home works only to change the temperature. The commands ON/OFF, ventilator speed, cooling, heating etc. are not recog… --- ## [Controlling a 12/24 v DC motor to rotate in two directions](https://community.homey.app/t/controlling-a-12-24-v-dc-motor-to-rotate-in-two-directions/114285)
**Author:** [@Ruud\_Zandbergen](https://community.homey.app/u/Ruud_Zandbergen)\ **Replies:** 4\ **Last updated:** [August 13, 2024, 3:08pm UTC](https://community.homey.app/t/controlling-a-12-24-v-dc-motor-to-rotate-in-two-directions/114285 "2024-08-13T15:08:19Z")
I want to control a 12 or 24 Volt X Amp DC motor and have it rotating in two directions. The motor is used to turn the spindles of the skylight and thus open and close the skylight window (button operated, auto-open when… [Previous page](https://community.homey.app/c/questions-help/8.md?page=117) [Next page](https://community.homey.app/c/questions-help/8.md?page=119)